U i P j t t d i A tUsing a Project to drive Asset Management PrinciplesM ti K M Ad D iICOMs 2011Martin Kerr – Manager Advance Design

Presentation Objectives

Align your business and drive change on the back of a project by creating an Asset Management “focal point”

A simple change management process that gets everyone to the focal point

See some of the benefits that UGL Rail has gained by l i thi t h iapplying this technique

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Setting the Scene

UGL Rail• Part of the UGL Australian family

• Infrastructure• Services• Resources • Rail

Build Maintain and Support Rolling Stock• Build, Maintain and Support Rolling Stock• Wagons, Passenger Cars & Locomotives

GFC ready• A full order book would get us through initially but what if the GFC duration

exceeds a build cycle? (White space, staff attrition, morale etc)• Needed to find a way to do more with less, maintain or increase morale, cut y , ,

costs, and future proof in an economic downturn (easy?)

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Projects

Projects are temporary

Measured in Quality, Cost & Timey

When we think of a project we often p jdefault to WBS, PBS, Risk, Opportunity, PERT, GANTT, Materials, R Mil t SResources, Milestones, Scope, Variation etc

Have a tendency to drive urgency at the expense of importance

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the expense of importance

Functional Frameworks & Models

Supply Chain Systems Engineering Project Management Product Developmentp Hire to Retire Business Motivation Model

Information Technology Information Technology

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Business as Usual

Human Resources Task Procurement Engineering Finance Legal Commercial

Sales and Marketing Sales and Marketing Business Development Maintenance

Outcome

In Service Support

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Create a Focal Point

It is a milestone to the project that everyone can see a benefit in Keeps the collective business eye on the outcome and out of the detail See any obvious gaps early in the project Drives awareness up to through the processp g p Has a clear advantage to the final customer (Internal and/or External) More tendency to promote “I can with...” as opposed to “I cant because

of ”of...

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Asset Technologies Model

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The Focal Point

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Business speak = “Introduction to Service”

Simple Change Management

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Leadership with the safety net of a proven process...

ADKAR - Real World Example

• Design > Build > Maintain • Design effort was a product development• 10 Locomotives• Fixed price maintenance contractp

• External Customers• Owner

Operator• Operator • Multiple Regulators

• Railcorp• ARTC• DECCW

• Build project distributed across 4 UGL Rail sitesBuild project distributed across 4 UGL Rail sites

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A D K A R

Awareness

What is it? How to do it?

Sharing the project vision Why is the business

d t ki th j t?

Visit an industry leader to learn from their experience...Vi it f ti l d tundertaking the project?

Who is the customer? What does it mean to the

company?

Visit functional managers and team leaders supporting the focal point and share the vision with them. Chances are they don't understandcompany?

What does it mean for the employees?

Chances are they don t understand AM and will appreciate the face to face...

Weekly digest of who is doing what Weekly digest of who is doing what, when and how? (don't spam always build your list by asking permission first)first)...

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A D K A R

Desire

What is it? How to do it?

Motivating people Demonstrating a just culture

R i th “Wh h

Create a “player of the week” segment in the weekly email

i ti Removing the “Why change or what's in it for me attitude”

“I want to part of this change” or “I want to be on this

communication... Invite guests to project meetings

and ask for their feedback good or bad Ask them what the project canor I want to be on this

project”bad...Ask them what the project can do for them?

Invite a team leader to an Executive project review so they canproject review so they can experience senior scrutiny and visa versa...

Embrace failure and reward Embrace failure and reward honesty...

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A D K A R

Knowledge

What is it? How to do it?

How do we get there? What is the path we need to

t k ?

Put a newcomer with experience... Cert IV Project Management

t i itake? Training, information,

knowledge

training… Be consistent in all communications

so people feel confident and empowered to contributeempowered to contribute...

Is training required? Dovetail project outcomes into PDPs?

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A D K A R

Ability

What is it? How to do it?

People are ready to do the work?P l il bl t th

Take people for a walk down the line so they can provide feedback in the

f id d f People are available to the project?

Are the tools are in place?Everyone knows their role in

way of ideas and fears Coaching and Role models Give people time to practice and

provide feedback Everyone knows their role in supporting the focal point

provide feedback Invite the 5S crew to assess the line

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A D K A R

Reinforcement

What is it? How to do it?

Celebrate, acknowledgement & recognition of reaching the f l i t

Processes are in place that can be repeated. If not work with the b i t d t t thfocal point

Ensure we can stay there (sustainability)Feedback and lessons learnt

business to update or create them Communication strategy around

what has happened to enable the next project to launch Feedback and lessons learnt

are acknowledged if not recorded somewhere

Leveraging the success of the

next project to launch KPIs are in place so we don’t lose

momentum Leveraging the success of the

change and providing the next project with the means to succeed (Start withsucceed (Start with “Awareness”)

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A D K A R

Benefits to UGL Rail

Integrated Product Teams (with RAMS) Integrated Build Teams(with 5S) Staff Portability within the build programmes Regular Project Management trainingg j g g The introduction of the Advance Design Team Standard approach to Programme communications

Project Governance is standard across all projects Project Governance is standard across all projects Asset Management Awareness (PAS55) Projects now adopt a focal point which in turn provides a theme A move away from the traditional project organisation to a weak matrix

organisation leveraging the shared service model

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Summary

• Early engagement • Effective communication• Change management is easy using any proven framework• Using a focal point will ultimately pull people toward an outcome rather g p y p p p

than the need to push people…• Be consistent • The take home from ICOMs• The take home from ICOMs

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