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UCT5M Provide aromatherapy for complementary therapies

Unit reference number: F/507/5560

Level: 3

Guided Learning (GL) hours: 80

Overview

This unit will enable learners to provide aromatherapy treatments for clients, treating the head, face and body. Learners will develop the knowledge and skills to prepare for and provide a professional aromatherapy treatment. Learners will also develop their understanding of specific essential and carrier oils, possible contra-indications, along with the indications for, benefits and effects of professional aromatherapy treatments.

Learning outcomes

On completion of this unit learners will: LO1 Know the clinic requirements for aromatherapy

LO2 Understand the history, indications and effects of aromatherapy

LO3 Understand the origin, effects and benefits of the different essential and carrier oils used

LO4 Be able to prepare the client, self and work area for aromatherapy

LO5 Be able to provide aromatherapy

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Assessment requirements

Learners must complete all four assessment requirements related to this unit:

1. Treatment portfolio 2. Graded practical assessment 3. External examination 4. Graded synoptic assessment

1. Treatment portfolio

Learners must produce a treatment portfolio that includes evidence of practical treatments carried out with proficiency. All case study evidence for aromatherapy must be included in the treatment portfolio. Case study requirements for Aromatherapy:

Learners must carry out and document evidence for at least 60 treatments consisting of the following:

- Aromatherapy massage (minimum of 36 treatments) - six clients must receive a minimum of six treatments

- The remaining 24 treatments can be made up of individual treatment applications or use of alternative methods of application (minimum of nine treatments) - compresses, inhalations, blending of creams/lotions etc

Evidence to include for each case study at a minimum must be, client consultation and treatment records covering all of the following: At a minimum the treatment portfolio for this unit must include client consultation and treatment records covering all of the following:

All evidence to support the completion of the case study requirement

Used all essential oils Basil, benzoin, bergamot , cedarwood atlas, chamomile German, chamomile Roman, clary sage, cypress, three types of eucalyptus (citriodora, dives, globulus, smithii), frankincense, fennel, geranium, ginger, grapefruit, jasmine, juniper, lavandin , lavender, lavender spike, lemon, lemongrass, mandarin, marjoram, myrrh, neroli, orange bitter, orange sweet, patchouli, black pepper, peppermint, petitgrain, rose cabbage (steam distilled), rose damask, rosemary, sandalwood, tea tree, thyme, vetivert, ylang ylang

Used all carrier oils - Almond, apricot kernel, avocado, castor, coconut, evening primrose,

grapeseed, hazel, jojoba, linseed, macadamia, olive, peach kernel, peanut, sesame, sunflower, soya, walnut, wheatgerm

Treated all areas - Back

- Legs and feet

- Arms and hands

- Neck and shoulders

- Face and scalp

Used all methods of application

- Massage

- Compress

- Inhalation/vaporisation

- Immersion

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Met all objectives - Balancing

- Uplifting

- Relaxing

- Stress reduction

Given all types of advice - After-care

- Improvements to posture, diet, lifestyle

- Possible contra-actions

- Post-treatment restrictions

- Additional retail products and services

Evidence from the graded practical assessment must also be presented in the treatment portfolio. The treatment portfolio must be completed prior to learners undertaking the practical skills test. Whilst treatment portfolios will not be graded, they may be sampled by the VTCT External Quality Assurer (EQA).

2. Graded practical assessment

Learners must carry out a complete aromatherapy treatment which will be observed, marked and graded by centre assessors. The grade achieved in the graded practical assessment will be the grade awarded for the unit. The graded practical assessment must take place in a real or realistic working environment on a real client. At a minimum the graded practical assessment for this unit must cover

Treatment – one full aromatherapy treatment with full consultation (recommended treatment time 75 minutes)

Learners must make two separate blends – face and body – appropriate strength from top, middle and base essential oil notes with suitable carrier oils

Recorded professional discussion can also be used as an assessment method attached to the graded practical assessment and is particularly useful for gathering evidence for criteria related to evaluation and reflection. Professional discussions should be planned and recorded.

3. External examination

Whilst the theory content of LO1, LO2 and LO3 may be naturally assessed in the graded practical assessment, they will be tested by an external examination at the end of the period of learning. External examination will test knowledge and understanding from across the whole vocational area (mandatory units). Learners should use the unit content section of this unit to aid revision since exam questions will test the full breadth of this section. External examination will be set and marked by VTCT and will contribute to the overall qualification grade.

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4. Graded synoptic assessment

In the last term or final third of their qualification learners will be required to undertake a graded synoptic assessment. This will require learners to carry out a range of treatments from across the whole vocational area (mandatory units). Assessment coverage will vary year on year, although all services will be covered over time. VTCT will set a brief for centres which will detail the treatments to be covered in the graded synoptic assessment. Grading descriptors for the synoptic assessment will also be provided by VTCT. The graded synoptic assessment will be marked and graded by centre staff and externally quality assured by VTCT. The graded synoptic assessment will contribute to the overall qualification grade.

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Unit content

LO1 Know the clinic requirements for aromatherapy

Learners must know how to set up the work area:

Prepare the work area to allow for - Ease of access and free movement around the couch

- Effective lighting

- Hygienic set up of couch and trolley

- Selection of products and equipment to meet the needs of the client

Ensure a safe working environment - Clean and hygienic work area

- The use of a suitable steriliser and sanitisation for equipment

- Sterilised tools are kept in an UV cabinet or covered with tissue until required for use

- Ventilation

- Effective positioning of couch and stool to allow ergonomic and safe practice

Learners must know how professional therapists present themselves:

Clean professional uniforms create a positive impression of the therapist and the salon. Uniforms should be made from a comfortable fabric to facilitate the stretching involved in the treatment

Therapists should wear closed-in footwear, no jewellery, no piercings, hair neatly tied back, and any fringe secured, short, varnish free nails

Personal hygiene and cleanliness including showering, covering cuts and abrasions, wearing deodorant or antiperspirant, oral hygiene clean teeth, fresh breath), are all important elements of professional presentation

Learners must know the salon requirements for record keeping:

Accurate appointment systems, stationery, loyalty, rewards, acknowledgement of occasions

How to establish and record clear information that is accurate and in logical order, how to refer to existing records

Consultation record keeping, contra‑indications, signatures, refer to existing records,

information clear, accurate and in logical order (name, address, contact numbers, age range, reason for treatment, occupation, sport/hobbies, medical history,

allergies/hypersensitivity, contact lenses, contra‑actions)

Skin sensitivity tests, adaptations and modifications, recommendations

Treatment planning and how to update records at the end of the treatment, update at each visit, maintained electronically, paper records

Learners must know the importance, purpose and methods of patch tests:

A patch test is designed to alert the therapist to any pre-disposed skin sensitivity on the client’s behalf. Any active, new or known ingredient that can potentially produce a reaction is usually patch tested 24 – 48 hours before treatment. All patch tests provided need to be noted and recorded, listing all products and where patch test took place on the body, if appropriate, and client signature and date

Patch testing for aromatherapy would include all essential oils and any active or new products to be used within the treatment such as cleansers. Client records need to be updated with results

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Patch test application techniques - Cleanse area (either crook of elbow or behind ear)

- Apply product to the area with a brush

- Allow to dry

- Leave on for a minimum of 24 hours

- Explain positive and negative reactions

- Remove excess product

- Record results on record card, including products used and where placed Learners must know how to interpret results of the patch test:

Positive – red, itchy, irritated, swelling, sore

Negative – no change to skin Learners must know the contra-indications to aromatherapy treatments:

Examples of contra-indications that may prevent treatment - Congenital, contagious or infectious skin conditions, viral, fungal, bacterial,

infestation, pregnancy, cardio-vascular conditions, high blood pressure, thrombosis, haemophilia, oedema, osteoporosis, arthritis, conditions affecting the nervous system, epilepsy, diabetes, recent operations, asthma, cancer, kidney infections, high temperature or fever, undiagnosed lumps, undiagnosed pain, when undergoing medical/specialist or other therapy treatment, when taking prescribed medication, chemotherapy, radiotherapy, vomiting, under the influence of alcohol, after a heavy meal, sunburn, allergies

Examples of contra-indications that may restrict treatment - Diarrhoea and vomiting, high temperature, localised swelling, localised

bruising, varicose veins, localised eczema, dermatitis or psoriasis, sensitive skin, allergies, pregnancy, abrasions or cuts, broken skin, hernia, body piercing, implants, swollen or inflamed joints, bone fractures, sunburn, varicose veins, cuts, bruises and abrasions, scar tissue (two years for major operations, six months for a small scar), hormonal implants, menstruation – first three days, haematoma, hernia, gastric ulcers, after a heavy meal, verrucae, warts or enlarged skin tags, recent sprains or muscle strains

Learners must know the possible contra-actions that may occur during or after an aromatherapy treatment:

Adverse skin reactions – skin irritation, itching, erythema, oedema, allergic reaction to essential oil/carrier oil used

Healing response – the symptom/symptoms which may occur as the body regulates e.g. aching/tenderness, headache, dizziness, nausea, flu like symptoms, changed sleep patterns/fatigue, thirst, increased urination, increased defecation, insomnia, hallucination, hyperactivity, change in appetite, respiratory reactions, feeling tired

Psychological response – heightened emotional state, e.g. tearful or euphoric

Learners must know how to effectively respond to contra-actions:

Healing response – take remedial action – give them a glass of water and allow for toxin release, rest, fresh air, deep breathing

Adverse skin reaction – discontinue treatment and remove essential oils with damp towels. Adapt pressure technique. Medical referral if necessary, record reaction, action and/or referral on the record card

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Learners must know the insurance requirements for the delivery of aromatherapy treatments:

Requirements for licensing are applied at local council level. Each council will have slightly different requirements but as a general rule both the therapist and the premises will need to be licensed. The most current information on licensing is available on local authority websites and from professional membership association groups

As a minimum a salon should hold, where applicable, employer’s insurance as well as public liability insurance and professional indemnity insurance

Learners must know the legal requirements for providing treatments to minors:

The age at which an individual is classed as a minor and how this differs nationally

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LO2 Understand the history, indications and effects of aromatherapy

Learners must now the history and philosophy of aromatherapy:

History – ancient civilisations in China, India, Egypt, Greece, Romans, Arabs used essential oils to maintain health and treat conditions; embalming, in cooking, as perfume, for religious festivals, the influence of allopathic medicine, First World War and Professor Gattefosse, Jean Valnet, Marguerite Maury, the Aromatherapy Council, the definition of aromatherapy, research, clinical care, palliative care, national occupational standards, the House of Lords report, education and training, qualifications, the retail of aromatherapy products, aromatherapy around the world, how aromatherapy is used in the complementary health and beauty industry today, homecare products and food products

Philosophy – physiological, psychological benefits of essential oils, scientific evidence/research and its relevance to aromatherapy, touch, massage and the use of essential oils, comfort, instinctive, stress management, preventative and corrective, complementary/alternative to orthodox medicine

Learners must know the principles and theories of aromatherapy application:

Principles and theories – how essential oil use has developed from traditional use to present day, individual prescription, synergistic blends, the blend will be greater than the sum of the parts, how and why aromatherapy works, using chemical constituents to determine choice, physical, physiological, psychological effects, emotional and spiritual levels, the olfactory tract, the limbic system, the use of the aroma; use of essential oils in France (medical domain) for treatment of disease, UK, USA, Australia as the promotion of physical and emotional wellbeing; mainly practised by non-medical therapists, complementary to orthodox health care, prevention and alleviation of stress, adverse effects of stress on wellbeing, administered dermally and by inhalation.

Learners must know how to use different techniques using aromatherapy:

Compress – identified localised area suitable for treatment, appropriate size of compress, immersion of compress in hot or cold water containing essential oil blend (diluted or undiluted), squeeze out excess and place over treatment area, cover area to prevent evaporation of essential oil, leave for recommended time before removing

Inhalation – comfortable, safe, stable positioning of the client (spray or evaporation) spray bottle, bath or bowl depending on agreed method, diluted or undiluted, correct temperature of water to enhance evaporation

Immersion – comfortable, safe, stable positioning of the client, bath or bowl depending on area of the body to be treated, diluted or undiluted, correct temperature of water (hot or cold) to treat effectively

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LO3 Understand the origin, effects and benefits of the different essential and carrier oils used

Learners must know the origin, extraction and significant chemical constituents of the essential oils and carrier oils:

Essential oils – basil, benzoin, bergamot , cedarwood atlas, chamomile German, chamomile Roman, clary sage, cypress, three types of eucalyptus (citriodora, dives, globulus, smithii), frankincense, fennel, geranium, ginger, grapefruit, jasmine, juniper, lavandin , lavender, lavender spike, lemon, lemongrass, mandarin, marjoram, myrrh, neroli, orange bitter, orange sweet, patchouli, black pepper, peppermint, petitgrain, rose cabbage (steam distilled), rose damask, rosemary, sandalwood, tea tree, thyme, vetivert, ylang ylang

Origin – leaves, flowers, stems, twigs, bark, roots, resin, peel, rhizomes, seeds

Expression – rinds are pressed or grated and then oils from the torn cells are collected in a sponge and squeezed out

Steam distillation – use of high temperature steam to extract the essences through evaporation

Solvent extraction – the use of solvents such as petroleum ether, methanol, ethanol, or hexane, to extract the essences from the plant (produces absolutes)

Effleurage/maceration – involves placing the flower petals on a layer of glass that is first spread with a thin layer of fat

Carbon dioxide extraction – carbon dioxide is injected into the tank where the plant material is contained and acts as a solvent to extract the oil

Hydro-diffusion – a recent method, similar to steam distillation, steam comes in through the top rather than the bottom

Percolation – similar to normal distillation, used in France on a small scale

Phytonic process – new method, uses fluoro-hydrocarbons which could be potentially harmful, not yet proven

Carrier oils – almond, apricot kernel, avocado, castor, coconut, evening primrose, grapeseed, hazel, jojoba, linseed, macadamia, olive, peach kernel, peanut, sesame, sunflower, soya, walnut, wheatgerm

Extraction – virgin cold pressed – unrefined oils, such as olive oil, that are produced by pressing the parent seed, grain or nut at the minimum possible temperature

Solvent extraction – the use of solvents, such as petroleum ether, methanol, ethanol, or hexane, to extract the essences from the plant (produces absolutes)

Chemical constituents – atom, molecule, organic, inorganic compound, carbon, hydrogen, oxygen, isoprene

Hydrocarbons – terpenes – monoterpenes, diterpenes, sesquiterpenes

Oxygenated compounds – alcohols, aldehydes, esters, ketones, oxides, phenols, lactones, furanocoumarins

Learners must know the characteristics of essential oils:

Characteristics – not an oil, aromatic, volatile, powerful, concentrated, oil soluble, alcohol soluble, lipophilic, hydrophilic, liquid, non-greasy, flammable

Learners must have an understanding of essential oils not to be used - Bitter almond, boldo leaf, calamus, camphor (brown), camphor (yellow),

cassia, clove bud, clove leaf, clove stem, cinnamon bark, costus, elecampane, bitter fennel, jaborandi leaf, mugwort, mustard, origanum, origanum (Spanish), pennyroyal (European), pennyroyal (North American), pine (dwarf), rue, sassafras, sassafras (Brazilian), savin, savory (summer),

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savory (winter), southernwood, tansy, thuja (cedarleaf), thuja plicata, wintergreen, wormseed, wormwood

Learners must know the possible therapeutic effects of essential oils:

Therapeutic effects – analgesic, anti-bacterial, anti-fungal, anti-viral, anti-allergic, anti-depressant, anti-inflammatory, anti-oxidant, antiseptic, anti-spasmodic, astringent, aphrodisiac, carminative, cytophylactic, cephalic, deodorant, detoxifying, digestive, diuretic, emenagogue, expectorant, febrifuge, hypertensive, hypotensive, immune-stimulant, insecticide, insect repellent, neuro-relaxant, neuro-toxic, oestrogen stimulant, vulnerary, rehydrating, relaxant, rubefacient, sedative, stimulant, tonic, uplifting

Learners must understand taxonomy and its relevance to aromatherapy:

Taxonomy – Carl von Linne; the science that finds, identifies, describes, classifies and names plants; grouping plants, natural relationship, size, shape, colour, compounds, meiosis. The hierarchy of biological classifications - life, domain, kingdom, phylum/division, class, order, family, genus, species. Chemotypes, variety, biology, binomial name, Latin, chromatography, structure, root, stem, leaf, flower, fruit, leaf, seeds, rhizome, bark, peel, resin, botanical origin of the plant, part of the plant used, the vegetative state, the processing operations, the method of obtaining the oil

Relevance – quality, environmental factors affecting growth, production, soil, climate, season, quality, aroma, volatility, power, effectiveness of treatment

Learners must know storage methods of essential and fixed oils:

Storage – dark amber glass bottles, away from direct sunlight, correct temperature, tight lids, dropper intact, professional/recommended sources, manufacturers, suppliers of an oil, aromatic, volatile, powerful, concentrated, oil soluble, alcohol soluble, lipophilic, hydrophilic, liquid, non-greasy, flammable

Degradation and spoilage – dilution, substitution, UV/oxygen exposure, extended storage, synthetic oils, hydrolysis, shelf life

Learners must understand percentage dilutions and blending techniques - Dilution ratios/percentages, maximum number of essential oils to be blended

- Face blend

- Body blend

- Safe dosage use for babies, elderly, facial blends

- Synergistic blends

- Current legislation

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LO4 Be able to prepare the client, self and work area for aromatherapy

Prepare and check the client, work area, equipment and products prior to the aromatherapy treatment:

Prepare treatment area according to salon requirements - Ensure the couch is at the correct working height, sturdy and with an

adjustable back-rest. The couch needs to be wide enough for client comfort and should be covered with a couch cover, towels and disposable couch roll for hygiene

- Set up the treatment trolley with the necessary products, tools and equipment

- Organise access to a selection of essential oils and carrier oils

- Ensure all equipment and products are to hand and are working efficiently

- Provide clear recommendations to the client, based on the outcome of the consultation

- Select products and equipment to suit client treatment needs

- Avoid repetitive strain injury by using correct working posture and application of techniques, correct height of couch

Preparation of self - Physically and mentally

- Clearing and re-energising own energy fielding and grounding

Preparation of client - Check the client by completing a consultation and to identify factors that may

influence treatment objectives

- Provide a modesty gown for the client

- Position the client correctly and comfortably on the couch in preparation of chosen treatment, provide additional support if needed, use correct supports/ bolsters

- Ensure that the client is easily accessible

Agree the treatment objectives and check for contra-indications or restrictions to treatment:

Verbal communication – speaking manner and tone, sensitive to client, open questioning related to treatment

Non-verbal communication – eye contact, body language, listening

Ensure visual and manual checks are carried out to identify any contra-indications. Tactfully ask relevant questions, document and record the client feedback

Record keeping – contra-indication check, signatures, name, address, contact numbers, age range, reason for treatment, occupation, sport/hobbies, medical history, allergies/ hypersensitivity, contact lenses, contra-actions, skin sensitivity test recorded

Outline benefits of treatment and client expectations

Establish skin type and condition of the client’s body and face - Skin types – normal, oily, dry, combination

- Skin conditions – sensitive, dehydrated, mature

Allergy to specific oils, nut allergy

Dislike for particular aromas

General health

Medication

Client expectations and other influencing factors - Skin type

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- Most suitable treatment to improve the client’s skin

- Medication

- Client’s time and financial commitment

- Preference for aroma

Explain the treatment procedure to the client:

Explain how the client should position themselves for treatment, how long the treatment will take and the sensation the client should expect to feel. Discuss the client’s expectations for the treatment

Instruct the client on clothing removal and positioning for aromatherapy treatment:

Removal of clothing as appropriate, positioning throughout the treatment

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LO5 Be able to provide aromatherapy

Prepare the client and client’s facial skin for treatment:

Remove or protect clothing as appropriate to ensure comfort and wellbeing

Position the client with good support for the client’s lower back

Cleanse and tone the face

Explain the sequence of aromatherapy massage

Cleanse feet with suitable product Select the products to achieve the desired results:

Selection of essential and carrier oils to suit client’s skin type and treatment objectives

Prepare an appropriate strength – facial blend

Prepare an appropriate strength – body blend Perform and adapt aromatherapy treatment to meet the needs of the client:

Blend essential oils and carrier oils synergistically

Treated all areas - Back

- Legs and feet

- Arms and hands

- Neck and shoulders

- Face and scalp

Application of movements – use even pressure adapted to suit area, contact maintained throughout treatment, flowing and fluid movements to promote relaxation

Complete treatment to the satisfaction of the client in a commercially acceptable time

Reassure the client and communicate your positioning instructions clearly during the service

Provide aftercare:

Provide water for the client, rest and reflect, evaluate the client’s response to treatment and feedback, contra-actions and action to take, emotional responses, physical responses, immediate restrictions following treatment

Increasing water intake to flush out toxins, this will prevent a headache after treatment

Rest after the treatment to optimise the treatment benefits

Recommended healthy eating and advice on fluid intake ensure the client’s skin is at the optimum health and receptive to future treatment

Improvements to lifestyle activities individual to the client such as smoking, stress management

Provide postural stretches to prevent muscles strain and fatigue

Apply correct legislative labelling requirements on blends created for the client to take home

Avoid sunlight due to the photo-sensitisation of specific essential oils

Advice on fluid intake to minimise the possibility of contra-actions

All lifestyle activities individual to the client that may need to be considered for the individual and appropriate advice given ,e.g. smoking, extreme outdoor sports or a dedication to swimming

Healthy eating

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To continue the beneficial effects of the treatment through using recommended blended homecare products

Advise the client on further treatments and retail products

Advise on the possible contra-actions that may occur such as a skin reaction, oedema, healing response, headache, bruising, stiffness in muscles, a change in sleeping pattern, increased urination

Update and maintain the client’s treatment record:

Record the outcomes of the treatment ensuring records are up to date with the essential oils and carriers used and percentage dilution that was used, methods used, areas of the body massaged, any reactions for the treatment, aftercare given and feedback from the client. Store records securely

Prepare the area for the next treatment:

Disposal of all waste, sanitise work surfaces and non-metal items, beakers washed in warm soapy water, rinse and dry. Removal and safe storage of essential oils and carrier oils. Ensure the treatment area is left clean and prepared for the next treatment

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Employability skills to be demonstrated throughout the graded practical assessment and synoptic assessment

Communication:

Adapt and tailor approach for different clients, e.g. new and existing clients, male and female clients

Allow sufficient time for the consultation and communicate clearly and concisely to explain the concept of the treatment/service, encouraging clients to ask questions; offer reassurance

Use positive verbal communication, e.g. speaking manner and tone of voice, being supportive, respectful, sensitive to client, using open questioning to obtain information

Use positive non-verbal communication, e.g. eye contact, body language, actively listening

Promote goodwill and trust by using good communication Customer service:

Have an awareness of the principles of customer service, e.g. quality, keeping promises, managing customer expectations, customer satisfaction, speed of services and treatments, offering reassurance

Show good practice in customer service, e.g. meeting and exceeding customer needs and expectations, demonstrating a willingness to please the customer, treating the customer as an individual

Invest time in explaining the concept of the treatment/service clearly but concisely to the client, encouraging them to ask questions

Deal quickly and effectively with any complaints or issues, e.g. know whom to refer to if needed

Know the importance of customer service to a business, e.g. professional image, reputation, customer retention, customer satisfaction, customer relationships

Know the impact of poor customer service, e.g. dissatisfied customers will seek out competitors, loss of reputation, loss of profit, frequent complaints

Manage client expectations and identify requirements

Commercial and environmental awareness:

Adopt eco-friendly and cost-efficient use of resources, minimising waste, e.g. all products measured correctly; efficient use and correct disposal of consumables; recycling where possible

Be aware of others and protect their ‘space’ when using products, specifically aerosols, e.g. sprays used in nail treatments or hair services

All used products will be disposed of in accordance with the salon rules and legislative guidelines

Ensure all electrical equipment switches are turned off when not in use

Identify opportunities to promote and sell additional products and treatments, e.g. during consultation or when providing aftercare advice

Talk and actively listen to gain knowledge of client preferences and routines so that the retail selling approach is personalised

Be aware of competitors for commercial success, e.g. local salon offers and promotions, new treatments/services

Know the unique selling points of treatments/services to offer the most appropriate advice

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Know business goals and sales targets to encourage focus on the vision of the business and its long term goals, e.g. seasonal promotional offers

Know how to advertise and display special offers, promotions, e.g. local newspaper stories, awards, photographs, thank you letters/cards

Promote any loyalty schemes or special offers for repeat/new clients and the benefits of other products and services, e.g. buy one get one free, introductory offers

Offer new/additional products and services to existing or new clients to promote self/salon experiences

Ensure the cost reflects the time taken to provide the treatment/service, reflecting commercial times allocated, e.g. tailor cost to client characteristics

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Assessment criteria

Assessment criteria will be applied to the graded practical assessment. In order to pass this unit, learners must at a minimum achieve all pass criteria. The pass criteria relate to the proficient demonstration of skills and knowledge. All criteria within a given grade must be achieved to be awarded that grade.

Learning outcome

The learner must:

Pass

The learner can:

Merit

To achieve a merit grade, in addition to achievement of the pass criteria, the learner can:

Distinction

To achieve a distinction grade, in addition to achievement of the pass and merit criteria, the learner can:

LO4 Be able to prepare the client, self and work area for aromatherapy

P1 Prepare and check the client, work area, equipment and products prior to the aromatherapy treatment

M1 Adapt and tailor interpersonal communication to the client

M2 Use effective strategies to promote and sell products and additional services

M3 Ensure optimum client comfort and protection of the client’s modesty throughout the treatment

D1 Justify the selection of essential oils and carrier oils used

D2 Evaluate the effectiveness of the treatment

P2 Agree the treatment objectives and check for contra-indications or restrictions to treatment

P3 Explain the treatment procedure to the client

P4 Instruct the client on clothing removal and positioning for aromatherapy treatment

LO5 Be able to provide aromatherapy

P5 Prepare the client and client’s facial skin for treatment

P6 Select the products to achieve the desired results

P7 Perform and adapt aromatherapy treatment to meet the needs of the client

P8 Provide aftercare

P9 Update and maintain the client’s treatment record

P10 Prepare the area for the next treatment

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Assessment guidance

Assessors must use the amplified assessment guidance in this section to judge whether assessment criteria have been achieved in the graded practical assessment.

P1 Prepare and check the client, work area, equipment and products prior to the aromatherapy treatment

Learners must demonstrate that they have set up the treatment area in line with treatment health and safety requirements. All the required products for the treatment are to hand and are fully stocked in advance.

P2 Agree the treatment objectives and check for contra-indications or restrictions to treatment

Learners must demonstrate that they have consulted with the client using appropriate questioning techniques, as well as conducting visual and manual checks for contra-indications. Learners must explain the treatment in full to the client and ascertain the client’s treatment expectations. Learners must correctly identify the client’s skin type and any treatment limiting conditions during the consultation. Any fragrance preferences should also be discussed and agreed with the client.

P3 Explain the treatment procedure to the client

Learners must explain the treatment step by step to the client and ascertain the client’s expectations of the treatment. At a minimum the explanation should include the treatment procedure for an aromatherapy, the benefits of the essential and carrier oils used and what effects should be expected after the treatment. Any treatment preferences should also be discussed and agreed with the client.

P4 Instruct the client on clothing removal and positioning for aromatherapy treatment

Learners must demonstrate that they have provided their client with instructions on how to prepare for the aromatherapy treatment. Learners must demonstrate that they instructed the client as to what clothing, jewellery or hair accessories need to be removed with safe storage offered. Advice and guidance was provided to the client on how to position themselves for safety and comfort and to facilitate the treatment. Learners must demonstrate that they have checked with the client at regular intervals throughout the treatment to ensure the client’s comfort.

P5 Prepare the client and client’s facial skin for treatment

Learners must demonstrate that they have chosen the correct essential oils, based on factors and objectives established during the consultation. A minimum level of proficiency for selection of the most appropriate essential oils could be demonstrated by choosing the correct type of carrier oil with a top, middle and base note essential oil – a synergistic blend.

Learners must be observed communicating with the client regarding the fragrance and outlining the main benefits for the essential oils used.

P6 Select the products to achieve the desired results

Learners must demonstrate that they have sanitised the feet using suitable products and cleansed and toned the face prior to treatment

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P7 Perform and adapt aromatherapy treatment to meet the needs of the client

Learners must demonstrate that they have correctly supported and protected the client’s lower back. Learners must demonstrate a full aromatherapy treatment incorporating the scalp and face. Learners must demonstrate competent dexterity and adaptation of pressure to meet the client’s expectations of the treatment.

Learners must demonstrate that the aromatherapy blends are an appropriate strength – with strengths increasing with consecutive treatments. Learners must understand the importance of providing a blend that will be sufficient to cover all areas being treated. Learners must demonstrate that the synergistic blend is applied in a professional manner and is effective for the client.

Learners when applying the synergistic blend must ensure even coverage for the duration of the area being treated. Learners must demonstrate a consistent and continuous technique for the duration of the treatment with adaptation of pressure when required.

P8 Provide aftercare

Learners must demonstrate that they have provided the client with a minimum of the following advice – information on further aromatherapy treatments, drink water, leave the oils on for as long as possible, no make-up, no strenuous exercise, the client will feel tired – advise rest, relaxation techniques, avoid tea and coffee, avoid a heavy meal, fresh air and for 24 hours – no alcohol, no heat treatments, no sunbathing or sunbeds, no sunbathing. Advise on methods that can be used at home, explain about the benefits of essential oils used and contact therapist with any concerns. How to deal with contra-actions that may occur, e.g. healing response.

P9 Update and maintain the client’s treatment record

Learners must demonstrate that they have updated the client records in line with salon requirements to record the blend and strengths used. Learners must demonstrate clear reflection of the effectiveness of treatment and record the outcome on the client’s record card. Treatment improvements can be demonstrated by amending and updating future recommended treatment plans.

P10 Prepare the area for the next treatment

Learners must demonstrate that they have prepared the treatment area, by wiping down the trolley, couch and sanitised the plastic/glass beakers. Learners must ensure that any blend remaining is discarded or given to the client to use at home for a topical localised application. Removal and storage of products and non-used consumables. Used towels are removed and laundered. Throwing away couch roll or used consumables. Refreshing the consumables used and ensuring ease of set up for next therapist.

M1 Adapt and tailor interpersonal communication to the client

Learners must demonstrate that they have tailored their style of communication to suit, empathise and respond to the client. For example if the client indicates that they would like to chat and engage in conversation, the learner will engage in unobtrusive friendly conversation with the client. If the client is more reticent and indicates that they do not wish to engage in conversation, the learner should respect the client’s wishes and communicate in a discreet manner. Learners must demonstrate throughout the treatment that all communication with the client is ethical, respectful, unobtrusive and inoffensive and of a suitable and appropriate content and context.

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M2 Use effective strategies to promote and sell products and additional services

Learners must demonstrate that they have at a minimum recognised and acknowledged a ‘buying signal’ – visual or verbal. Advice on appropriate skincare and homecare techniques should be provided to ensure the effects of the treatment are continued at home.

Learners should recommend further follow-on, alternative or additional beauty treatments and offer to re-book the client for their next appointment.

M3 Ensure optimum client comfort and protection of the client’s modesty throughout the treatment

Learners must demonstrate that they have checked with the client at regular intervals throughout the treatment to ensure the client’s comfort. Learners must demonstrate that they have taken action to protect the client’s modesty during the treatment, ensuring the client is covered with a towel at all times and ensuring the client has privacy to undress before the treatment and dress after the treatment. Learners must also demonstrate that they have responded to the client’s comfort needs throughout, for example ensuring client warmth, adjusting pressure of massage, adjusting treatment requirements to meet client needs.

D1 Justify the selection of essential oils and carrier oils used

Learners must be able to identify and justify choice of essential oils and carrier oils used. Learners must evaluate adaptation of techniques used in the aromatherapy treatment.

D2 Evaluate the effectiveness of the treatment

Learners must reflect on the aromatherapy treatment with elements of reflective practice differentiating between physiological, psychological and emotional outcome for the client. Learners must demonstrate an open mind, awareness, questioning, empathy, choices/options/possibilities, comparing and contrasting results, viewing practice from different perspectives, seeking/gaining feedback from the client, resolving problems and identifying with limitations in order to meet the client’s expectations established during the consultation.

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Resources

The special resources required for this unit are access to a real or realistic working environment which supports the provision of aromatherapy treatments. Learners must also have access to health and safety standards, manufacturers’ instructions and aromatherapy products and equipment.

Delivery guidance

Teachers are encouraged to use innovative, practical and engaging delivery methods to enhance the learning experience. Learners may benefit from:

Meaningful employer engagement so they relate what is being learned to the real world of work and understand commercial competence and the use of products, tools and equipment for aromatherapy treatments

Work experience within a commercial spa or beauty salon so they can practise their skills in a real and supervised environment

Using interactive information and technology systems and hardware so they can learn about concepts and theories; research current trends; research product knowledge and produce visual aids for aromatherapy

Links with other units

This unit is closely linked with the following units:

UCT1M Business practice for complementary therapies

This unit is about business practice for complementary therapies. Learners will develop knowledge, understanding and skills in researching, planning, maintaining and marketing a business in the complementary therapies industry.

UCT2M Principles and practice of complementary therapies

This unit is about exploring the principles and practices of complementary therapies. Learners will develop the knowledge and understanding of the history and influences on the complementary therapy sector and the key aspects of good clinical practice.

UCT3M Knowledge of anatomy, physiology and pathology for complementary therapies

Knowledge of the structure and function of the systems of the body, as well the diseases and disorders, most significantly underpins the knowledge and practical skills gained in this unit. Other elements of anatomy and physiology are also relevant to this unit in terms of understanding contra-indications to treatment as well as possible contra-actions.

UCT4M Provide body massage for complementary therapies

This unit will enable learners to develop the knowledge and skills required to prepare for and provide a professional body massage treatment to the client, whilst following salon requirements. Learners will also develop an understanding of classical massage movements, the possible contra-indications to treatment, appropriate aftercare advice and the effects and indications of massage treatments.

UCT6M Provide reflexology for complementary therapies

This unit will enable learners to develop the knowledge and skills required to prepare for and provide a professional reflexology treatment to the client, whilst following salon requirements. Learners will also develop an understanding of classical reflexology massage movements, the possible contra-indications to treatment, appropriate aftercare advice and the effects and indications of reflexology treatments.

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Graded synoptic assessment

At the end of the qualification of which this unit forms part, there will be a graded synoptic assessment which will assess the learner’s ability to identify and use effectively in an integrated way an appropriate selection of skills, techniques, concepts, theories, and knowledge from a number of units from within the qualification. It is therefore necessary and important that units are delivered and assessed together and synoptically to prepare learners suitably for their final graded assessment.