Business and Administration

Unit one: Principles of personal responsibilities and working in a business environmentAssessment

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Please note that this Assessment document has 15 pages and is made up of 7 Sections.Name: Anca Constantina FlorescuSection 1: Rights and responsibilities at work

This section will help you to evidence Learning Outcome 1: Know the employment rights and responsibilities of the employee and employer

Learning objectivePlace in Assessment

1.1 Identify the main points of contracts of employmentQuestion 1 Page 1

1.2 Identify the main points of legislation affecting employers and employeesQuestion 2 Page 2

1.3 Identify where to find information on employment rights and responsibilities both internally and externallyQuestion 3 Page 3

1.4 Describe how representative bodies can support the employeeQuestion 4 Page 3

1.5 Identify employer and employee responsibilities for equality and diversity in a business environmentQuestion 5 Page 3

1.6 Explain the benefits of making sure equality and diversity procedures are followed in a business environmentQuestion 6 Page 3

1. Identify four main points that would be included in a contract of employment. If possible, use an example contract to support your answer (feel free to obscure any confidential information). [1.1] Employers name

Employees name

The date of commencement employment

Place of work

Job title

Duties and responsabilities

Hours of work

Sick leave

Confidentiality and disciplinary procedures

2a) List three key points of legislation that affect employers in a business environment. [1.2] Health and Safety Pay and pensions

Data protections2b) List three key points of legislation that affect employees in a business environment. [1.2] Pay Pensions

Employment rights and responsibilities3. Identify a range of places where a person can find information on employment rights and responsibilities. You should identify at least two internal and two external sources of information. [1.3] The information about employment rights and responsibilities can be found in two main sources:

Internal sources (in an organization) and here we have: informed colleagues, line managers, books and documents held in the organization.

External sources (outside organization): Citizen Advice Bureau, Legal professionals, Government.

4. Describe how representative bodies can support employees. [1.4]Employees can receive support thought representative bodies and the best are Trade Unions. A trade representative body is a union member who helps, support and give advices to colleagues when they have work problems.

They can give advices by:

Discussing any concerns employees may have with their employer

Meet your employer to find solutions for workplace issues

Advices in health and safety

Represent you for negotiations over your pay

Consultations about your pensions/holiday

5. Identify employer and employee responsibilities for equality and diversity in a business environment. You should give at least two employer responsibilities and two employee responsibilities. [1.5] If possible, provide relevant equality and diversity procedures from your workplace (or place of study) to support your answer. These documents should be annotated to highlight the relevant sections. The employees should follow the procedures and maintain a safe and secure environment, be aware of judgements that they do and treat people with respect they would expect.The employer should train staff for health and safety issues, develop procedures and policies, prevent discrimination and to ensure that line managers appreciate and promote fair treatment.6. Explain the benefits of making sure equality and diversity procedures are followed in a business environment. Your answer should include one benefit for the employer, one benefit for the employee and one benefit for the overall organisation. [1.6]For an organization the benefit of making sure equality and diversity procedures are followed is that is likely to have more productive, competent, and motivated and a positive environment. The benefit for the employee is that he will be more productive and they have the opportunity to demonstrate their skills and learn new things.The employees must to ensure that this procedures are followed because are social and economic benefits.Section 2: All about health, safety and security This section will help you to evidence Learning Outcome 2: Understand the purpose of health, safety and security procedures in a business environment Learning objectivePlace in Assessment

2.1 Identify employer and employee responsibilities for health, safety and security in a business environmentQuestion 1 Page 4

2.2 Explain the purpose of following health, safety and security procedures in a business environmentQuestion 2 Page 4

2.3 Identify ways of maintaining a safe and secure environment in a business environmentQuestion 3 Page 5

1a. Identify employer and employee responsibilities for health and safety. [2.1]The employer should ensure that employees are adequately, consult and work with employees and their health and safety representatives in protecting anyone harm in the workplace, give free of charge equipment and protective clothing, provide toilets, washing facilities and drinking water, have insurance that include employees in case they get hurt at work.The employees have to follow the procedures and training that they receive from employer, take care of them and other people regarding health and safety, talk with their employer if they think that the work or inadequate precautions are putting anyones safe in danger.1b. Identify employer and employee responsibilities for security. [2.1]If possible, provide relevant health, safety and security policies / documents from your workplace (or place of study) to support your answer. These documents should be annotated to highlight the relevant sections.

For secure environment employees should complying with training and organisation security procedures, wearing suitable clothing, maintaining a tidy work area, keeping password secure.An employer should provide any appropriate training and develop adequate procedures, set up emergency plans, installing CCTV cameras, alarms and light systems.2. Explain the purpose of following health, safety and security procedures in a business environment. [2.2]It is very important to ensure that the procedures of health, safety and security are followed, because if they dont, can result in fines, reprimands, even prison sentences. Every organisation have rule, and staff and management have to follow the legal require, because if they fail to do this, they can be subject of disciplinary procedures. If results fines, that means that the law is breaking, and this can have bad consequences for customers and for organization.

3. Describe three different ways of maintaining a safe and secure business environment. [2.3]The employee have not to wear dangerous clothing, not be under the influence of alcohol, to notice everything that can cause problems ,be willing to take actions if something happens and take actions to ensure the safety of others.The employer has to protect people from attack, to protect computers, meet legal responsibilities and prevent that unauthorised persons dont enter in building.

Section 3: Communicating effectively with others

This section will help you to evidence Learning Outcome 3: Understand how to communicate effectively with others Learning objectivePlace in Assessment

3.1 Describe different methods of communicationQuestion 1 Page 6

3.2 Explain how to choose the most appropriate method of communicating with othersQuestion 2 Page 6

3.3 Describe ways of actively listeningQuestion 3 Page 7

1. Describe three different methods of communication. You should include two verbal, two non-verbal and two written methods of communication. [3.1]Three methods of communication: Verbal Non-verbal

Written

Verbal communication is the easier and faster way to communicate with others, can be done in face to face interactions, meetings, group discussions. I can use the phone to talk with customers, with my colleagues or my manager. Non-verbal communication includes apparent behaviours such as facial expressions, eye, touching, and tone of voice, but also includes dress, posture and spatial distance between people.

We use written communication to send emails, texting and letters. I can use this way to communicate with customers by letters or I can write a report to inform people about my progress.2. Using two specific examples, explain how to choose the most appropriate method of communication to meet your needs and the needs of others. [3.2]The fastest, easy and secure way to pass information is verbal face to face communication, but if you want to transmit something formal or confidential, the best way is to write an email or a letter.3. Describe at least two ways of actively listening. [3.3]When someone is talking to you is respectful and important to focus on conversation, you may miss important informations.Body language is important in a conversation, you have to make eye contact, so the person who is talking will know that you are interested about what he is saying and is sure that you understand the informations.Section 4: Working with others

This section will help you to evidence Learning Outcome 4: Understand how to work with and support colleaguesLearning objectivePlace in Assessment

4.1 Explain the purpose of agreeing standards for own work with othersQuestion 1 Page 8

4.2 Explain the purpose of taking on new challenges and adapting to changeQuestion 2 Page 8

4.3 Explain the purpose of treating others with honesty and considerationQuestion 3 Page 8

1. Explain the purpose of agreeing standards for your own work. Give at least two reasons. [4.1]By agreeing standards work, means that you know what the organisation require from you and others, employer and employees will know clearly what output is expected and the environment will be more productive .2. Explain the purpose of taking on new challenges and being able to adapt to change at work. [4.2]A good business will always improve and adapt to new technologies and challenges, and every person should be open to this. An organisation will value people who are willing to take new challenges and those who are positive with challenges will always have more opportunities. Those who want to advance in position are open in learning new things and they are always happy to take responsibilities.3. Explain the purpose of treating others with honesty and consideration. [4.3]You must treat others in the way that you will expect others treat you. If you want help, honest, trust and helpful colleagues, it is very important to act in the same way. This encourages performance, good work relationships and a positive working environment.Section 5: Planning your own work This section will help you to evidence Learning Outcome 5: Know how to plan own work and be accountable to othersLearning objectivePlace in Assessment

5.1 Explain the purpose of meeting work standards and deadlines when completing tasksQuestion 1 Page 10

5.2 Identify ways of planning own workQuestion 2 Page 10

5.3 Compare ways of keeping other people informed about progressQuestion 3 Page 10

1. Explain the purpose of meeting work standards and deadlines when completing tasks in a business environment. [5.1]Meeting work standards is very important in relations organization-customer. Always customer requirements must be met and if they are not, they will look for better services in other organizations that offer top quality services. If standards and deadlines are not met, this will impact the organization's image.2. Identify two different methods that you can use to plan your own work in a business environment. [5.2]For a good quality of your work, it is very important to set clear goals, to create your to do list, make difference between work and busy work, stick to your calendar and priorities and dont allow nothing to distract you from your priorities.3. Describe ways of keeping other people informed about progress and compare their effectiveness. What are the benefits and drawbacks of each approach? [5.3] Face to face communication, a personal, detailed and very thorough way to keep people informed about your progress, but this take time and if you need to do other jobs or to be in another place, this can be a drawback. Emails, an easy, cheap, detailed, thorough way to communicate. Drawback: limited form of information transferred and takes time to read. Phone calls, personal, quick and you can make conference call. Drawback: people can over hear you. Section 6: Improving your performance

This section will help you to evidence Learning Outcome 6: Understand the purpose of improving own performance in a business environment and how to do so Learning objectivePlace in Assessment

6.1 Explain the purpose of continuously improving own performance in a business environmentQuestion 1 Page 12

6.2 Describe ways of improving own performance in a business environmentQuestion 2 Page 12

6.3 Identify different types of career pathways that are availableQuestion 3 Page 13

1. Explain the purpose of continuously improving your performance in a business environment. [6.1]For personal satisfaction and for efficiency in your work, it is very important to improve your performance in a business environment. By improving your performance, you can show your skills and learn new skills and when you produce good quality work, and then you will feel your job satisfaction. If you want to advance in the organization, then you have to continue improving your performance in your workplace.2. Describe at least two ways of improving your performance at work. Where relevant, illustrate your answer with specific examples from your own experience. [6.2] Plan and priorities your work, create a daily schedule and stick to it, be punctual and serious. Avoid distractions, focus in the key for professional people.

Refine new skills

Ask if you dont understand

Put your heart and soul in your work, if you are not passionate about what you do, and then dont do it.

3. Identify at least two different types of career pathways or options that may be available to you. [6.3]There are three important aspects to find out what career I want: what I know to do, which are my qualities and what I'd like to do.For the moment I am a Teaching Assistant volunteer in a Primary School, I like to take new responsibilities and I wait for a new position to apply for the role. In this school they may need an admin and this course can help me, demonstrating new skills.Section 7: Problems at work

This section will help you to evidence Learning Outcome 7: Understand the types of problems that may occur in a business environment and how to deal with them Learning objectivePlace in Assessment

7.1 Identify the types of problems that may occur in a business environmentQuestion 1 Page 14

7.2 Explain ways of dealing with problems that may occur in a business environmentQuestion 2 Page 14

7.3 Explain how and when to refer problems to relevant colleaguesQuestion 3 Page 14

1. Identify at least two different types of problems that can occur in a business environment. [7.1]In a business can occur minor problems, who are easy to solve (photocopier runs out of paper or toner) and major problems (failure of a machine, computer crash)2. Describe at least two specific problems that can occur at work and explain how they can be dealt with. [7.2]Damage of a machine from production line: the manager should be informed to take the appropriate measures.The absence of a colleague can be a problem, because there is no one to do his job, will be unfinished work, but also can be another person to take the responsibilities for that day.3. List at least two problems you are able to deal with yourself and two problems you would need to refer to others to deal with. Explain how and when you would refer these problems to others. [7.3]I am able to change toner and paper from the printer and accept responsibility to replace a colleague so will be no undone things but for sure I could not fix a machine from production line or to fix my computer, for this problems I would inform my supervisor to call a technician to fix them.Once you have completed all 7 Sections of this Assessment, go to www.vision2learn.com and send your work to your tutor for marking.

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