u ser n eeds and s atisfaction s urvey 2014. objectives of a user’s needs survey: for planning...

USER NEEDS AND SATISFACTION SURVEY 2014

OUTCOMES FROM ASEAN’S SURVEY ON USER’S NEEDS


Objectives of a User’s Needs Survey:• For planning purposes, it is necessary to have a sense of the actual

demand for different statistics• To make proper priorities (ASEAN Framework of Cooperation in

Statistics)• To improve the quality of statistical processes and products (ACSS

Code of Practice)• It gives visibility to statistics and promotes awareness on ASEAN

statistics


In 2012, the ASEANstats has conducted 2 User Needs’ Survey (pilot survey in April and July) with assistance from the EU-ASEAN Statistical Capacity Building (EASCAB) Programme.

In 2014 May, the ASEANstats conducted another User Needs’ Survey

Sent through email


Start/End Dates Sampling Frame Number of Respondents

16 -31 March 2012 37 14

13 - 31 August 2012 184 15

16 April – 16 May 2014 232 29


April 2012: ASEAN Secretariat Divisions• GDP and demography statistics were the most frequently used

information; with data on agriculture as the least.• Email requests from ASEANstats was the easiest way to obtain

the data, followed by publications/ASEANstats web page/ international organizations’ websites

• Inputs to meeting report/materials was the major use of the data, followed by analysis of current developments and research purposes


April 2012: ASEAN Secretariat Divisions• GDP was the most important ASEAN statistics, followed by FDI,

population, and poverty while data on ICT was the least important.

• At national level was the most preferred level of data details • Through the website was the best means of dissemination while

press release was least used.


April 2012: ASEAN Secretariat Divisions• Reliability received the highest marks in terms of quality

measure of ASEAN statistics while availability got the lowest marks.

• Population and IMTS topped the assessment of existing service from ASEANstats while SITS was at the bottom.


Three Surveys in July-August 2012:• For general data users and media (there exists a list of ASEAN

bodies with actual or potential users)• For data producers (those who have participated in working

groups and task forces during the last three years ought to be included)

• At the national level there are focal persons at focal points


Three Surveys in July-August 2012• The survey questions draw the kinds of services and products that

are expected from ASEANstats• And invite suggestions on ways that may contribute to the

strengthening of and efficient use of resources at the ASEANstats• To improve journalists’ knowledge about ASEAN statistics and

their need for statistics. Media plays an important role in the spread of information to decision makers and the public.


User Needs’ Survey in May 2014• This survey is especially developed for users of ASEAN statistics –

to gauge awareness and satisfaction on the published ASEAN statistics and to assess future data needs.

• The survey results will be used to identify the areas that may be improved in providing better products and services to our stakeholders and the public.


Used ASEAN statistics during the last 6 months, by occupation

No Occupation

Whether Using ASEAN Statistical Data Percentage

Using Not Using Don't Remember Total Using Not

Using Don't

Remember Total

(1) (2) (3) (4) (5) (6) (7) (8) (9) (10)

1 Journalist 0

2 Researcher 1 1 - - 100 100

3 Student/lecturer 0

4 Government officials 14 9 23 61 39 - 100

5 Businessman/Private Sector 0

6 Others 2 1 3 67 - 33 100

7 2 and 6 1 1 - 100 - 100

Total 16 10 2 28 57 36 7 100


Using ASEAN statistics, by domainNo Fields Percentage(1) (2) (3)

1 Pop & Migration only 13

2 Pop & migration + education 25

3 Pop & migration + Labour 13

4 Pop & migration + education + Labour 13

5 Pop & migration + education + Health 13

6 Pop & migration + education + Labour + Health 25

Sub-total 1: using demographic statistics 100

7 GDP only 57

8 GDP + exchange rates 14

9 GDP + Prices 14

10 GDP + int rates + exch rates + Fin stat + Prices 14

Sub-total 2: using macro economic statistics 100

11 Manufacturing only 25

12 Tourism only 25

13 Manufacturing + Tourism 13

14 Transport + Tourism 25

15 Manufacturing + Transport + Tourism 13

Sub-total 3: Sectoral statistics 100

16 FDIS only 2517 IMTS + FDIS 17

18 SITS only 8

19 IMTS + SITS 8

20 FDIS + SITS 8

21 IMTS + FDIS + SITS 33

Sub-total 4: International Trade and BOP 100

22 At least poverty 33

23 Poverty + MDGs 67

24 Sub-total 5: Environment and multi-domain 100

No Fields Percentage(1) (2) (3)


Using ASEAN statistics, by purposeNo Purpose Number Percentage

(1) (2) (3) (4)

1 General Background Information 16 892 Trade Negotiation 1 6

3 Report/materials for Ministerial/Committee/WG meetings

10 56

4 Analysis for decision making or policy formulation 7 395 Econometric model and forecasting 1 66 Research 7 397 Media release 1 68 Monitoring of development trends 7 399 Re-dissemination of statistical data 2 11

10 Others 4 22

Total respondent using ASEAN Statistics 18

Note: in this question, responden can have multiple answer


Using ASEAN statistics, by means of disseminationNo Sources Number Percentage(1) (2) (3) (4)

1 ASEC publication 2 11.8

2 ASEC webpage 5 29.4

3 ASEC media release+ webpage 1 5.9

4 ASEC publication + webpage 5 29.4

5 ASEC media release + publication + webpage 1 5.9

6 ASEC Desk Officer only 1 5.9

7 ASEC media release+publication+webpage+Desk Officer 1 5.9

8 ASEC media release+webpage+desk officer+ others 1 5.9

Total using ASEAN statistical data 17 100


Using ASEAN statistics, by preferred means of disseminationNo Means of data dissemination Number Percentage(1) (2) (3) (4)

1 Printed+key stat tables 3 172 interactive database 2 113 Key stat tables + interactive database 2 114 printed+key stat tables+ interactive database 3 175 Printed+press release+key stat tables+interactive database 2 116 CD-Rom 1 67 Printed+keystat tables+CD-rom 1 68 interactive database + CD-rom 1 69 Printed+press release+interactive database+CD-rom 1 6

10 Interactive database+ others 1 611 Printed+Press release+Keystat tables+Interactive database+ others 1 6

TOTAL 18 100


No Opinion on the accessibility Number Percentage

(1) (2) (3) (4)

1 Very easy 1 5.9

2 Easy 13 76.5

3 Not Easy 3 17.6

4 Very difficult & confusing

TOTAL 17 100

Accessibility to the ASEAN statistics webpage


Using ASEAN statistics, by the level of general satisfaction

No Level of General Satisfaction Number Percentage

(1) (2) (3) (4)

1 Fully meets the needs 3 17

2 Partially meets the needs 15 83

3 Barely meets the needs

4 Not at all meets the needs

TOTAL 18 100


Respondents, by reasons why needs were not met

No Reasons needs are not met Number Percentage

(1) (2) (3) (4)

1 Details not enough only 8 57

2 Details not enough+ outdated 1 7

3 Details not enough+insufficient time series 1 7

4 Data gaps 1 7

5 Insufficient time series+data gaps 2 14

6 Details not enough+Outdated+Insufficient time series+data gaps

1 7

TOTAL 14 100


Respondents, by quality ratings and fields of statistics

No. FieldsAccessibility Timelines Comparability Relevance

average1 Population and Migration 4.0 3.3 3.4 3.92 Labour 4.0 2.9 3.5 4.03 Education 4.1 2.9 3.4 3.84 Health 4.1 2.9 3.6 3.75 Macro Economic Statistics 4.4 3.6 3.7 4.06 GDP 4.0 3.4 3.7 4.17 Interest Rate 3.9 3.3 3.4 3.98 Exchange rates 4.0 3.3 3.5 4.29 Financial Statistics 3.9 3.1 3.4 3.9

10 Prices 4.0 3.3 3.5 4.011 Manufacturing 3.5 3.2 3.1 3.412 Transport 3.6 3.3 3.1 3.313 Tourism 4.4 3.4 3.9 4.114 IMTS 4.0 3.5 3.8 4.015 FDIS 4.0 3.5 3.7 4.016 SITS 3.8 3.3 3.6 3.817 Poverty 4.0 3.2 3.4 3.718 MDGS 4.0 3.3 3.2 3.9


Respondents, by satisfaction on the level of details

No FieldsPercentage

Highly Moderately Barely Not at all TOTAL(1) (2) (3) (4) (6) (7) (8)

1 Population&migration 20.0 70.0 10.0 1002 Labour 12.5 75.0 12.5 1003 Education 11.1 77.8 11.1 1004 Health 12.5 75.0 12.5 1005 GDP 33.3 66.7 1006 Interest rates 85.7 14.3 1007 Exchange rates 85.7 14.3 1008 Financial statistics 14.3 71.4 14.3 1009 Prices 14.3 71.4 14.3 100

10 Manufacturing 12.5 87.5 10011 Transport 100 10012 Tourism 100 10013 IMTS 9.1 72.7 18.2 10014 FDIS 33.3 66.7 10015 SITS 77.8 22.2 10016 Poverty 25.0 62.5 12.5 10017 MDGs Indicators 12.5 75.0 12.5 100


Users’ expectations of ASEAN statistics in future publications

No ASEAN Statistics in Future Publications Number Percentage

(1) (2) (3) (4)

1 Aggregates at ASEAN levels 9 50

2 National level data 8 44

3 Longer time series 8 44

4 Additional indicators 5 28

5 Most detailed level that confidentiality allows 7 39

6 Breakdown by partner country, to the extent possible 11 61

7 Breakdown by demographic characteristics, to the extent possible 5 28

8 Use of maps or spatial data analysis 7 39

9 Better presentation of graphs and tables 6 33

10 Further data interpretation/analysis/policy context 12 67

11 Improved data comparability 14 78

12 Metadata (information about concept, definition, methodology, etc) 11 61

13 Glossary 3 17

14 Format for downloading: pdf, excel, csv, etc 2 11

15 Others 2 11

Total respondents using ASEAN statistics 18


Needs for International Standard Classifications (ISIC, SITC, HS, AHTN), and by Characteristics of Respondents

No Characteristics Need Don't need(1) (2) (3) (4)

1 Journalist 2 Researcher 13 Student/lecturer 4 Government officials 10 25 Businessman/Private Sector 6 Others 2 1

Total 12 4


Overall Assessments• It is essential to identify gaps in national and regional statistical

processes, and inconsistencies that may exist between national and regional requirements. Hence, coordinated actions to strengthen statistical systems would be important to resolve any inconsistencies and gaps found.

• It is essential to speed up the harmonization process and develop more statistics and indicators.

• The provision of statistics should be demand driven. There are emerging areas of priority and interests in ASEAN such as on connectivity.


Conclusions• No reliable conclusions can be drawn from this small number of

answers. However, there are some indications on the strengths and weaknesses in ASEAN statistics.

• With more and updated data on the website availability of ASEAN statistics will increase if the harmonization work is extended to more domains of statistics there will also be more of visible improvements.

• The results from this survey will to some extent be used as inputs for prioritising the resources for ASEANstats’ different activities for both short-term and long-term planning.


Recommendations• The survey ought to be extended to cover more

government officials from NSOs of the AMSs, Central Banks and similar institutions.

• It may be a good idea to have a follow up with some of those who filled in the questionnaire and ask for suggestions for improvements.

• No big changes of the questionnaire seem to be necessary


Recommendations• The REXDBS should be improved as the ASEAN

Secretariat’s central database platform integrating more statistical domains to allow wider accessibility by data users and public.

• Enhancement of ASEANstats webpage to include registration of visitors/number of hits, to help identify profile of major data users.


http://www.asean.org/resources/

Thank you for your kind attention!

http://www.asean.org/resources/2012-02-10-08-47-55



u ser n eeds and s atisfaction s urvey 2014. objectives of a user’s needs survey: for planning...

Documents

user needs survey pilot

pilot user needs survey

user needs surveys

satisfaction survey

aseans survey

post surveythe survey

emailuser needs

asean statisticsuser