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    OFFICIAL SPONSOR OF

    PASSENGER TIRE

    KNOWLEDGE BOOK2011 Edition

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    Introduction

    This book contains brie description on process o producing tires,

    basic knowledge on tire and inormation on tires produced by

    MASA as well as MASA tire superiorities.

    This book also contains several tips on correct tire treatment. This

    book is aimed at being good inormation media or tire users,

    especially those produced by MASA. Thereore, this book must be

    learned and made as guidance or any sales persons and services

    or improving service quality.

    By improved tire technology and spirit on continuous improvement

    applied by MASA, it shows MASA's commitment on improvingservices to our loyal customers.

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    Table of Contents

    Tire Functions and

    Basic Structures

    ompany Profle

    4 Tire Main Functions 06 22

    22

    2325

    26

    28

    0

    1

    2

    3

    3

    4

    4

    7

    07

    07

    08

    09

    10

    14

    18

    18

    18

    18

    19

    19

    20

    Construction Basic Structure

    Advantages o Radial

    Characteristics Upon Bias

    Advantages o Tubeless Radial

    and Tubetype Radial

    Radial Construction and Its Functions

    General Dierences between Radial

    and Bias Tire

    Tire Standard

    Tire Standardization

    Radial Passenger Tire Size

    Conversion

    Product Certifcation

    Tire Specifcation

    Production Process Certifcation

    Certifcation According to Standard

    o Transportation Department

    Tire Production Process and

    Production Flow

    Quality Assurance in Tire Production

    Process and Production Flow

    Material Preparation

    Tire Testing

    Laboratory Test (Indoor Test)

    utdoor Test

    Process Inspection

    Any Finished Product Inspection

    re a n ater a s

    Tire Main Materials

    Tire Maintenance

    Proper Tire Use and Maintenance

    Radial Passenger Tire Rotation

    Tire Storage

    Tire Pressure

    Tire Rotation

    Tire Alignment

    Types o Tire Damages and

    Their Causes

    ire laim Procedure

    Criteria o Tire Claim Replacement

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    COMPANY PROFILE

    Tire producer PT. Multistrada Arah Sarana, Tbk. abbreviated as MASA was frstly established

    in 1991, along with Indonesian business and industry perorming expansion and

    improvement. In 1994, the actory started producing radial or cars along with rapidly growing

    sales value each year. In the beginning, MAS obtained technical assistance rom Pirelli as

    world-class tire producer (1991-1994), and then assisted by Continental (1994-2000).

    MASA grew in globalization era by expanding its industrial area currently covering 55 hectares

    o building located in 85-hectare area in Cikarang Timur, about one hour driving rom the

    capital o Indonesia.

    Its strong desire and ambition made ACHILLES, CORSA, and STRADA compete in market

    share through quality products and the best services. Production o Passenger Car Radial

    (PCR) becomes complete by production o Light Truck Radial (LTR) and Sport Utility Vehicle

    (SUV), and up to now, they can compete and are known in international market. Tires

    produced by MASA can be ound in daily uses almost all over the world in many countries and

    becomes a standard or quality among tire industries.

    Since 2004, when the company was taken over by new owner and management team, its

    sales drastically increased every year. In the beginning, the team conducted comprehensive

    study on policies and management perormance, and then ollowed by implementation o

    perormance improvement in all departments. Production system efciency and distribution

    were able to improve efciency at whole. It was a contribution o proessionals having

    commitment and dedication or tens years to tire industry, capable to lead MASA to better

    world.

    At the same time, MASA launched its latest breakthrough product, ACHILLES Ultra High

    Perormance (UHP) tire, in which it attracted may parties when it was frstly launched in 2005.

    It was because the tire was only possible to produce by applying new production system. The

    new tire ACHILLES is launched to compete with high-perormance tire produced by big

    producer. MASA is committed to provide with latest technology in tire industry or its

    customers. By new trust, the company ventures to produce snow tires or cold-climate area.

    To meet world quality standard and through studies by proessional team, we successully

    obtain certifcations including ISO/TS 16949:2009 and ISO/IEC 17025:2008 or Quality

    Management System and several product certifcates including, inter alia, SNI, CCC, Inmetro,

    BIS, ECE R-30, ECE R-54, GSO, DOT, FMVSS 139.

    By good market growth, the company plans to improve its production capacity and to

    introduce new products to meet market needs. Our success generates inspiration and

    optimism or the company in uture. Experienced, wise and visionary management, equipped

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    with skilled and competent workers, mastering latest technology, capabilities o distributor

    and dealer to control market are our advantages. MASA's objective is to be Indonesian

    national tire company being trend setter or tire all over the world.

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    Tire Functions

    and Basic Structures1

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    4 Tire Main Functions

    Tire has very signifcant role in driving. Compared to other spare parts, pneumatic tire is like air bag with its

    construction designed ollowing road surace and various types o vehicles.

    Tire's main unctions include as ollows:

    Thereore, we need to select tire construction suitable or the our unctions, namely pneumatic tire like exible air

    bag.

    Tire perormance must be able to support vehicle's load moving

    rom one place to another.

    Tire perormance must be able to run both on straight and bend

    roads in stable and sae.

    Tire moving perormance that is able to transorm machinerotation perormance to be vehicle's thrust and to be base

    support at the time o braking process on road surace

    Menyangga / menahan beban kendaraan

    Tire must be able to provide saety and comort in driving,environmental-riendly must also be considered.

    4

    Forwarding wheel function and controllingvehicle's direction21 Supporting/holding up vehicle's load

    Forwarding motive force and brakingof the vehicle on the road surface.

    Absorbing shock from road surface3

    Tire Functions and Basic Structures

    06

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    General Differences between Radial and Bias

    Tire Construction Basic Structure

    Tire construction structure is designed to reach intended perormance characteristic and pursuant to objectives o

    usage or utilization, namely according to road condition and type o vehicle, however, in general, tire construction can

    be described as ollows:

    Radial construction

    consists o body

    ply with its thread

    arranged vertically

    to tire diameter.

    Bias construction

    consists o body

    ply with its thread

    arranged in cross

    with diagonal

    direction one

    another.

    07

    Radial Tire

    Bias Tire

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    Speed

    Radial speed rating is generally higher

    than that o bias

    Endurance

    Radial has higher endurance than bias.

    Control

    Radial has higher traction and stability

    both or straight and bend roads.

    Fuel Consumption

    Utilizing radial construction, radial tire

    has lower rolling resistance than bias, so

    that uel will be saved due to smaller

    energy release.

    Appearance

    Radial is more attractive viewed rom

    style, wall design, and tread than bias.

    Construction of Bias/Tubetype Tire

    Radial Construction

    Advantages of Radial Characteristics to Bias Tire

    08

    Bead Chaer

    Apex

    Breaker Tread

    Shoulder

    Side Wall

    Flipper

    Carcass

    Rimcushion

    Insulationrubberbead

    Side WallInner liner

    Steel beltWing

    Nylon coverTread

    Carcass

    Belt Edge Cushion

    ApexChaer

    Tire Functions and Basic Structures

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    Advantages of Tubeless Radial to Tubetype Radial

    In general, radial tire has tubeless construction. Tubeless mean any tire not requiring tube and, as its substitute, the

    tire is layered with inner liner made o airtight rubber material.

    Advantages o tubeless tire:

    09

    Tubeless Tire Tubetype Tire

    Lighter than tubetype tire

    Safer when it is affected by sharp object (nail)

    No risks of exploding due to heat caused by frictions

    Inner Tube

    Inner Liner

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    Radial Construction and Its Functions

    10

    Side Wall Gum Strip Cap Strip/Cap Ply Tread

    Body Ply Bead Wire Steel Belt Inner Liner

    Appex / Filler

    Cap Strip/Cap PlyGum Strip

    Bead Wire Steel Belt

    TreadSidewallA

    BC

    D

    FGH

    I Body Ply

    Inner Liner

    E Apex

    Tire Functions and Basic Structures

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    Gum Strip

    Special rubber put on steel belt edge unctioning as shock absorber o steel belt thread tip.

    11

    A

    C

    B

    Inner Liner

    One part o tire located at inner part, unctioning as substitute to tire tube and made o mixed airtight rubber.

    F

    Sidewall

    Protecting body ply (carcass) on tire side and also unctioning as place or putting tire important inormation.

    Tread

    Tread is main part o tire directly contacting road surace. It defnes tire lie, provides with tire appearance, and

    creates good traction on wet road.

    D

    E

    Cap Strip/Cap Ply

    Any textile thread with angle 0 layered by rubber. Utilized or twisting belt that the steel belt will not change itsangle and diameter due to centriugal orce when the tire is used at high speed.

    Function:

    to improve tire perormance at high speed

    Apex / Filler

    Apex is in a triangle in couple with bead and they have dierent unctions as:

    Handling and stability

    Blank space fller at body ply old.

    Steel belt

    A steel belt liner that has been laminated by rubber and arranged by intersection. Belt provides with tire

    reinorcement and it has more stable and exible physical characters.

    Its unctions as:

    Body ply holder or obtaining tread so that it can step on road perectly.

    Strengthening body ply (carcass) so that it will always be able to deend its round rom o road construction

    G

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    Bead Wire

    Its orm is carbon steel wire layered with hard rubber and then ormed as proper circle in layers.

    Its unctions:

    body ply lock to attach to rim.

    H

    I Body Ply (Carcass)

    Body ply is main part o tire in the orm o layered sheet consisting o polyester or nylon or wire thread with

    rubber liner. Functions o body ply are as ollows:Tire rame.

    To hold tire pressure.

    To absorb vibration o road.

    12

    Tire Functions and Basic Structures

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    06

    Tire Main Materials2

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    Tire Main Materials

    Radial components or passenger car contain various materials at dierent composition. Following are any materials

    generally utilized in tire manuacturing industry.

    Tire main raw materials composition:

    Rubber

    (Natural & Synthetic)

    Tire Main Materials

    14

    41%Filling Materials

    (Black Carbon, Silica,

    Carbon, Chalk)30%Strengthening Materials

    (Steel Wire, Polyester, Nylon)15%

    Chemical Substances as Antioxidantan(to prevent ozonization effect andmaterial fatigue)1%

    Plasticizers

    ( Oil & Resins )

    6%

    Others7%

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    06

    Tire Manufacturing Process

    and Production Process Flow3

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    Tire Manufacturing Process

    Raw Material

    Banburry

    Bead Building

    Wire

    Rubber

    Chemical

    Carbon Black

    Oil

    Nylon Fabric

    Polyester Fabric

    Steel Cord

    Tire Manufacturing Process and Production Process Flow

    16

    Extruder

    Calendar

    Compound

    Bead

    Tread & Sidewall

    Inner Liner

    Polyester Ruberizing

    Inner LinerRoler Head

    Nylon Ruberizing

    Steel Ruberizing

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    17

    Bead Apexing

    Ply Cutter

    Steel Cutter

    Tyre BuildingMachine

    Green Tire

    Curing Press Visual Inspection

    DynamicBallance

    Uniformity

    Indoor Test

    WarehouseFinished GoodsDeliveryDistributor

    TireBead Apex

    Body Ply

    Steel Belt

    JLB / Cap Ply

    JLB / Cap PlyMachine

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    18

    Quality Assurance in Tire Production Process

    For customer satisaction, MASA assures that raw materials, production process to fnished product is

    tested/inspected pursuant to international standard. It includes, among others, laboratory test or incoming raw

    materials, material production process inspection at actory until fnished tire.

    Material Preparation

    Process Inspection

    Any Finished Product Inspection

    Acceptance test to all raw materials

    Compound test: test on tire components and parts

    Steel rubberized and textile rubberized

    Appearance Inspection

    Visual inspection to any fnished tire by qualifed person.

    Uniformity and Balance Inspection

    Uniormity and balance inspection is perormed using machine with high accuracy in order to test accuracy o

    installation o tire components to make sure that installation can meet standard required or any vehicle.

    Lot Assurance

    System is capable to track any process o production.

    SPC ( Statistic Process Control )

    Monitor system towards production stability.

    FMEA ( Failure Mode Effect Analysis )

    Failure potential analysis method, perormed beore product design is realized and/or beore massive production

    process is begun.

    MSA ( Measurement System Analysis )

    Validation to measuring system or ensuring measuring system produces accurate measurement data.

    APQP ( Advance Product Quality Planning )

    Monitoring system in making plan towards new product.

    PPAP ( Production Part Approval Process )

    Validation to production process capability or ensuring that massive production process is capable to produce OK

    products consistently.

    Tire Manufacturing Process and Production Process Flow

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    19

    Quality assurance is also made towards tire perormance, namely by testing perormance both at laboratory (indoor

    test) and outside, road, and circuit (outdoor test).

    It includes as ollows:

    The test includes:

    Laboratory Test (Indoor Test)

    Outside Diameter

    Tread Wear Indicator (TWI)

    Overall Width

    Measurement is conducted ater being conditioned at room temperature or 3 hours.

    Tire Test

    A Tire Dimensional Test

    Test is perormed to measure tire endurance with various loads.

    C Endurance Test

    Test is perormed to measure tire capability at high speed.

    B High Speed Test

    Test is perormed to measure tire construction strength.

    D Breaking Energy Test

    Test is perormed to obtain rolling resistance coefcient (RRC) or any tire RRC must be put on

    Ecolabelling, especially or European market.

    F Rolling Resistance Test

    Test is perormed to measure compression on bead o tire to rim.

    E Bead Unseating Test (Bead Compression to Tire and Rim)

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    Outdoor test consists o 2:

    Outdoor Test

    Comfort

    Noise

    Stability

    Tracking

    Cornering

    20

    To test tire durability and lie perormed on public road upon vehicle with load and tire pressure pursuant to

    maximum standard.

    Feeling/Subjective Test

    This test utilizes eeling capability or examiner's eeling. Parameters tested in road test

    include, among others, as ollows:

    1 Durability Test

    Road test is divided into 2:

    2 Road Test

    A.

    Noise

    Braking

    Acceleration

    Rolling resistance

    Wet Grip

    Objective Test

    Measurement utilizes equipment. Parameters tested in this road test include as ollows:

    B.

    Tire Manufacturing Process and Production Process Flow

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    06

    Tire Standard4

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    Tire Standard

    22

    Tire and rim standard issued by and applicable in European countries.

    A ETRTO (The European Tyre and Rim Technical Organisation)

    Dimensional standardization or tire, rim, valve, and spare parts issued by the United States o America.

    B TRA (The Tire and Rim Association)

    Standardization or production, distribution, application, and sales or motor vehicle's tires issued by Japan.

    C JATMA (The Japan Automobile Tyre Manuacturers Association)

    Quality management system or production process.

    1 ISO 9001:2008

    Quality management system or laboratory controlling process.

    2 ISO / IEC17025:2008

    Quality management system or production process to be supplier automotive manuacturing.

    3 ISO / TS 16949:2009

    Tire Standardization

    MASA produces tires based on Standardization applicable all over the world both or export and domestic markets..

    They are, among others, as ollows:

    PRODUCTION PROCESS CERTIFICATION

    MASA has met international process standards as ollow:

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    23

    1 SNI

    Products o MASA have met quality standard in several countries on the world.

    Product certifcates obtained by MASA are as ollows:

    2 CCC

    3 INMETRO

    4 GSO

    Product Certifcation

    For marketing in Indonesia, tire must obtain SNI

    certifcate issued by Certifcation Agency legally

    acknowledged by National Standardization Agency

    (BSN) under No. SNI - 06 - 0098 - 2002, and then it

    must be registered with Ministry o Trade under

    Product Registration number 110-002-111276.

    CCC or China Compulsory Certifcate mark is a

    saety mark or meeting compulsory quality standard

    requirements or any products to market in China.

    INMETRO or National Institute o Metrology,

    Standardization and Industrial Quality is a mark or

    meeting mandatory quality standard requirements

    or any products to market in Brazil.

    GSO or Gul Standard Organization is certifcation to meet mandatory quality standard require-ments or any products to market in the Middle East.

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    24

    5 ECE (Economic Comission For Europe)

    6 SONCAP (NIGERIA)

    7 BIS

    8 SABS

    E-Mark

    E-NoiseE-Noise is a certifcation issued by EASA (European

    Aviation Saety Agency) related to noise level. For

    any tires entering Europe, they must have E-Noise

    certifcate as a certifcation on noise caused by

    related tires.

    "E" mark ollowed by numbers in circle to meet

    requirements in European Union regarding any

    products to market in Europe.

    SONCAP or Standard Organization o Nigeria Conormity Assessment is a certifcation to meet

    mandatory quality standard requirements or any products to market in Nigeria.

    BIS or Bureau India Standard is certifcation to meet

    mandatory quality standard requirements or any

    products to market in India.

    SSABS or South Arican Bureau o Standard is certifcation or meeting mandatory quality

    standard requirements or any products to market in South Arica

    Tire Standard

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    25

    Department o Transportation

    Manuacture Code

    Nominal Section Width Code

    Rim Diameter Code

    Speed Symbol

    Pattern Code

    Production Code (Week and Year)

    DOT 5K ZW VDU 1809

    DOT

    5K

    Z

    W

    V

    DU

    1809

    UTQG

    DOT Codifcation (Departement o Transportation)

    Certifcation according to Department o Transportation Standard

    ERUTAREPMETNOITCARTRAEWDAERT

    FMVSS ( Federal Motor Vehicle Saety Standard )

    Contoh UTQG : Treadwear 400 Traction AA Temperature A

    Value Remarks Value Asphalt Concrete Value Speed (mph)

    >100

    100

    115

    100 -115

    85 - 100

    > 0.54

    > 0.47

    > 0.38

    < 0.38

    0.41

    0.35

    0.26

    0.26

    Good

    Fair

    Poor

    For marketing tires to the United States and Canada, they must pass FMVSS 1399 standard

    test, namely tests on Dimension, Endurance, High Speed, Bead Unseat, and Braking Energy.

    Although there are no ofcial certifcates issued or such tests, we still have to run such test

    routinely.

    DOT defnes tire quality requirements based on resuls o

    test conducted in the United States, in which it is called

    UTQG (Uniorm Tire Quality Grading) consisting o 3

    criteria as ollows:1. TREADWEAR

    2. TRACTION

    3. TEMPERATURE

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    26

    15. CCC MARKING

    A

    B Several marks/codes on wall:

    Tire marking or tire dimension and codifcation

    024179

    8

    1. MUD & SNOW

    2. PATTERN NAME

    3. TYRE SIZE

    4. MOLD NUMBER

    5. LOAD & PRESSURE MARKING

    6. REINFORCED

    7. TYRE TYPE

    11. MANUFACTURE

    13. CARCASSCONSTRUCTION

    17. SAFETY WARNING

    16. UTQG RATING

    14. E MARKING

    12. BRAND NAME

    8. MADE IN

    9. INDONESIASTANDARD CODE

    10. U.S D.O.T ComplianceFollowed by Tire

    Tire Standard

    Tire Specifcation

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    27

    C Tire Size Writing

    205

    15 (Rim)

    75 (Series)

    P 205 / 75 R 15 98 H XL

    Nominal Section Width (mm)

    Passenger Car (Tire Identifcation)

    Aspect Ratio (Series)

    Radial Construction

    Rim Diameter

    Load Index (750 kg)

    Speed Index (210 km/h)

    Extra Load

    P

    205

    75

    R

    15

    98

    H

    XL

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    28

    195 Nominal Section Width

    Radial Passenger Tire Size Conversion

    195/70 R14

    70

    R14

    205/65 R14 195/60 R15

    205 Nominal Section Width

    65

    R14

    195 Nominal Section Width

    60

    R15

    Tire size conversion is intended to search or alternative tire size beside original tire standard by considering ground

    clearance and vehicle's vendor space. For example, in above fgure, although they have dierent sizes, the tires still

    have same outside diameter

    Tire Standard

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    06

    Tire Maintenance5

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    Tire Maintenance

    30

    Proper Tire Application and Maintenance

    Avoiding immediate break since it may cause erosion to part o tread.

    Avoiding hard shock.

    Avoiding oily road.

    Good and correct tire application:

    Tire lie will be longer so that it will save cost.

    More secured saety and comort or drivers.

    Selection o proper tire and suitable or application and felds will also create more secured saety and comort

    in driving.

    Proper tire maintenance

    Periodic tire pressure checking including to the spare tire.

    Periodic rotation, suggested at any time reaching distance o 10,000 KM.

    Periodic wheel alignment (spooring & balancing), suggested at the time o installing tire and when the distance

    reaches 25,000 KM.

    Not parking or a long time (days) in constant position and under the sunlight.

    Correct tire maintenance

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    31

    Tire Storage

    In order to avoid tire damages, storage must consider ollowing matters

    Avoid any sharp objects rom storage area since they may cause damaged or torn tires.

    Never store tires in any location directly aected by sunlight since it may speed up ozonization process

    To prevent water entering tire, ensure no leakage to windows, doors, and roos where the tires are stored.

    Avoid storing tires at oily place since such oil may damage tire quality.

    Vertical arrangement o the tires can be conducted as ollows:

    For small tires, it may not exceed 10 tires. For medium tires, it may not exceed 8 tires. For big tires, it may not exceed 5 tires.Horizontal tire arrangement can be made at special shel.

    Slanting or cross arrangement are not allowed.

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    32

    Tire pressure checking:

    Several eects occurred i the tire has low/high pressure:

    The tire will be worn out quickly, especially at shoulder.

    There will be side crack.

    Tire thread on wall will be broken and may separatethe thread and rubber.

    Tread will be easily peeled upat speed o 100 km/hour.

    Tire lie will be shorter.

    Fuel consumption will be inefcient.

    Tread will be worn out quickly, especially at central part.

    Tire will be easily slipped.

    Tire will be easy to explode i it is cut or crashed byblunt or sharp objects.

    It may cause mechanical problems to vehicle.

    Tire Pressure

    1

    2

    3

    4

    Ensure the tire is cold

    Label

    Check tire pressure

    and comparewith its standard

    condition

    Tire pressure must

    conform withrecommendation

    of the car factory

    Don't forget to check

    and compare with

    spare tire pressure

    Check tire pressure

    and compare with

    its standard condition

    Low Tire Pressure High Tire Pressure

    Check any leakage

    from valve,

    by using water

    Valve core must be

    replaced with anew one in case of

    any leakage &

    valve cap must be there.

    Tire Maintenance

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    Tire With Non Directional Tread Pattern Tire With Directional Tread Pattern

    Rear Wheel

    Moving Vehicle

    Front Wheel

    Moving Vehicle

    Rear Wheel

    Moving Vehicle

    Front Wheel

    Moving Vehicle

    (by Disassembling 1 Tire)

    Tire Rotation

    33

    For optimum tire condition, especially or wear level o lasting longer and spread evenly, tire rotation is signifcantly

    required. Tire rotation is adjusted to tread pattern, especially or tread direction since it will inuence tire traction and

    balance. Tire rotation is better to perorm every 5,000 to 10,000 km o use.

    Notes:

    Replacing tire with dierent construction or brand at one axle is not recommended

    Tire Rotation by Tread Wear Pattern

    Radial Passenger Tire Rotation

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    Errors by users/car users.

    Errors by storage/transportation.

    Errors by process in tire actory.

    34

    Tire Alignment

    Types of Tire Damages and Their Causes

    In addition to make comort driving, tire alignment can also reduce possibility o damaged tires caused by bad vehicle

    condition. Tire alignment depends on toe, caster, and chamber settings. Non-aligned tires may cause non-spread

    wear

    Any actors causing tire damages will be as ollows:

    Negative Chamber Positive Chamber

    Toe In

    Toe OutToe In

    Negative Caster Positive Caster

    Tire Maintenance

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    06

    Tire Claim Procedure6

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    Tire Claim Procedure

    36

    USER

    SALES

    SHOP/SUB-AGENT

    /AGENT/ DISTRIBUTOR

    TECHNICAL

    SUPPORT

    TIRE CLAIM IS

    COMPLETED AND

    SENT TO SALES/TECH

    SUPPORT

    TECH SUPPORT

    DIRECTLY

    CHECKS/CLAIM TIRE

    DATA AND DECIDES

    EITHER TO

    TECHNICALLY

    REPLACE/REJECT

    AND INFORM THE

    SALES

    SALES

    COMMUNICATED

    RESPONSES TO

    TIRE CLAIM TO

    DISTRIBUTOR/

    SHOP

    FORWARDED TO

    USER

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    37

    Claim Tire Replacement Criteria

    Claim tire replacement process ollows Customer Claim Handling Procedure. Several criteria or claim tire are as

    ollows

    Agent/distributor will continue and deliver claimed tire to tire actory o MASA.A

    In case agent/distributor does not send the claimed tire, it may contact Customer Care MASA at

    62-21-56949559, and then its Technical Support will directly check the tire. Claim at distributor will be as

    ollowing consideration:

    C

    Data on claim tire or claim tire will be inspected by Technical Support and the results o "replaced or rejected"

    technically will be communicated to Sales as technical data reerence rom Technical Support in tire claim

    sheet ormat.

    Based on reerence and decision o Technical Support, the Sales will decide on the claim tire to

    agent/distributor.

    D

    The claim will be rejected in case o:E

    In case agent/distributor does not deliver claim tire, it must send data on claim tire with minimum data as

    ollows:

    Claim date.

    Distributor's name/address.

    Tire size, brand, pattern.

    Production serial number (week code) sliced out rom the claimed tire.

    Damage name.

    Tire damage photo (damage photo must be clear).

    Remained fow depth.

    B

    Claim tire is suciently high and needs immediate handling.

    Claim type is doubtul/dangerous, especially due to actory's error actors.

    Requirement on direct explanation rom technical team to shop/agent/distributor/customer.

    etc

    The tire is intentionally damaged/added with new deect or submitted at non-good will.

    Second tire

    Vulcanized or repaired tire.

    Any tire with non-clear data.

    The claim will not be granted/replaced in case o:F

    The tire has exceeded 5 years ater production.

    The tire was damaged due to misutilization or mistakes by user.

    The tire tread's height is less than 1.6 mm.

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    PT. Multistrada Arah Sarana, Tbk.

    Jl. Raya Lemahabang Km. 58.3

    Desa Karangsari Cikarang Timur