two critical characteristics of a good manager - 1345 - anztb... a time to reflect… what are the...
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Two Critical Characteristics of a Good Manager Judy McKay [email protected]
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A time to reflect… What are the two critical characteristics of a good manager? Does your manager have them? Do you? What really matters?
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Empathy?
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© Scott Adams
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Skill
KnowledgeAttitude
Competence
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Technically Knowledgeable?
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Can Spell J-A-V-A? Or can just spell in general? Subject line of email sent by a Vice President asking for information about the large number of disk failures occurring with a recent shipment of laptops: “Please report all hard dick errors to me” From the same VP when asked to present an encouraging message to the QA team... The title on the first slide: “QA is an exiting place to be”
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Brings Food?
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All very good traits.... But let’s get down to the two most important ones
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#1 Consistency • Creates a secure environment
• Provides the guidelines for interactions
• Sets expectations “My door is always open.... ... except when I’m having a bad day”
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Good example
Oh no...
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Consistently Bad? At least you know what to expect!
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#2 Honesty • Sets the standard
• Allows everyone to admit mistakes
• Makes a manager human
• Removes arrogance and entitlement
• Must be consistently honest
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Benefits of Honest and Consistency
Worksingoodtimesandbad
Let’syouknowhow/whentoraiseproblems
It’scomfortabletosharesuccesses
Youknowhowtoshapeyourinteractions
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So Managers....
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For everything you say and do...
Are you being consistent and honest?
The ultimate test....
Would you want to work for you?