twitter 2014 - what works and what doesn't

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Twitter 2014 What Works & What Doesn’t Dustin Zick - @dustinzick Social Media Manager Marcus Hotels & Resorts

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Twitter presentation for Social Media University Milwaukee 2014 at Potawatomi Bingo Casino Expo Center, 6-11-2014. Highlighting effective strategies to maximize your relationship marketing on Twitter and tips on things to avoid doing.

TRANSCRIPT

Page 1: Twitter 2014 - What Works and What Doesn't

Twitter 2014What Works & What

Doesn’t

Dustin Zick - @dustinzickSocial Media Manager

Marcus Hotels & Resorts

Page 2: Twitter 2014 - What Works and What Doesn't

What I Manage

And…The Monarch Lounge, Blu, Zenden, CLEAR, WELL Spa + Salon, etc…

Page 3: Twitter 2014 - What Works and What Doesn't

Some Interesting Twitter Numbers*

• 255 Million Active Twitter Users• 500 Million+ Tweets Per Day

*Fast Company - May 13, 2014 [link]

Page 4: Twitter 2014 - What Works and What Doesn't

Let’s Not Focus On The Numbers

Page 5: Twitter 2014 - What Works and What Doesn't

“What Works”vs.

“What Doesn’t Work”

Page 6: Twitter 2014 - What Works and What Doesn't

1. What works for me may not work for you

2. In fact, Twitter may not be right for your business at all – that’s OK

3. Lots of Retweets & Replies are great, but they’re not everything

4. Explore

Page 7: Twitter 2014 - What Works and What Doesn't

“What Works”Genuine One-on-One Interactions

Original Content That Resonates With Your Audience

Optimization of Other Social Networks & Resources

Page 8: Twitter 2014 - What Works and What Doesn't

“What Works”Genuine One-on-One Interactions

Original Content That Resonates With Your Audience

Optimization of Other Social Networks & Resources

Page 9: Twitter 2014 - What Works and What Doesn't

Genuine One-on-One Interactions

Page 10: Twitter 2014 - What Works and What Doesn't

Genuine One-on-One Interactions

Page 11: Twitter 2014 - What Works and What Doesn't

Genuine One-on-One Interactions

Page 12: Twitter 2014 - What Works and What Doesn't

Genuine One-on-One Interactions

Page 13: Twitter 2014 - What Works and What Doesn't

Genuine One-on-One Interactions

Page 14: Twitter 2014 - What Works and What Doesn't

“What Works”Genuine One-on-One Interactions

Original Content That Resonates With Your Audience

Optimization of Other Social Networks & Resources

Page 15: Twitter 2014 - What Works and What Doesn't

Original Content That Resonates With Your Audience

Page 16: Twitter 2014 - What Works and What Doesn't

Original Content That Resonates With Your Audience

Page 17: Twitter 2014 - What Works and What Doesn't

Original Content That Resonates With Your Audience

Page 18: Twitter 2014 - What Works and What Doesn't

Original Content That Resonates With Your Audience

Page 19: Twitter 2014 - What Works and What Doesn't

Original Content That Resonates With Your Audience

Page 20: Twitter 2014 - What Works and What Doesn't

“What Works”Genuine One-on-One Interactions

Original Content That Resonates With Your Audience

Optimization of Other Social Networks & Resources

Page 21: Twitter 2014 - What Works and What Doesn't

Optimization of Other Social Networks & Resources

Page 22: Twitter 2014 - What Works and What Doesn't

Optimization of Other Social Networks & Resources

Page 23: Twitter 2014 - What Works and What Doesn't

Optimization of Other Social Networks & Resources

Page 24: Twitter 2014 - What Works and What Doesn't

Optimization of Other Social Networks & Resources

If This, Then That

Page 25: Twitter 2014 - What Works and What Doesn't

“What Works”Genuine One-on-One Interactions

Original Content That Resonates With Your Audience

Optimization of Other Social Networks & Resources

And So Much More…

Page 26: Twitter 2014 - What Works and What Doesn't

“What Doesn’t Work”What does this statement mean exactly? After all,

what doesn’t work for me, might work for you.

There are, however, things you can avoid doing to increase the likelihood that you will get the most

out of Twitter.

Page 27: Twitter 2014 - What Works and What Doesn't

The Perils of Auto-Posting

Page 28: Twitter 2014 - What Works and What Doesn't

The Perils of Auto-Posting

Page 29: Twitter 2014 - What Works and What Doesn't

Don’t Auto Direct Message

Page 30: Twitter 2014 - What Works and What Doesn't

Don’t Go Dormant

Page 31: Twitter 2014 - What Works and What Doesn't

Don’t Go Dormant

Page 32: Twitter 2014 - What Works and What Doesn't

Don’t Assume People Will Know Where to Find You

This logo alone isn’t enough. Include your

@handle

Page 33: Twitter 2014 - What Works and What Doesn't

Don’t Be Cavalier With Your Hashtags

• #Dont #Hashtag #Every #Single #Word #In #Your #Tweet

• #Don’tMakeThemRidiculouslylongAndMeaningless

• If you’re trying to build a campaign linked by a hashtag avoid simplistic ones, and research it

Page 34: Twitter 2014 - What Works and What Doesn't

How Do I Measure It?This all depends on your business, and what

actions YOU decide are worth measuring.

ads.twitter.com

Google Analytics, bit.ly, etc. etc. etc.

Page 35: Twitter 2014 - What Works and What Doesn't

Above All Else…

Explore

Page 36: Twitter 2014 - What Works and What Doesn't

Questions, Comments, Concerns, Complaints, Queries,

Statements, Arguments, Witticisms?

@dustinzick