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TRANSCRIPT
CHAPTER 16
Principle 10 : Develop Exceptional People & Teams Who Follow Your Company’s Philosophy
2
ProblemSolving
People & Partners
Process (Eliminate Waste)
Philosophy (Long-Term Thinking)
Principle 10 : Develop Exceptional People & Teams Who Follow Your
Company’s Philosophy
- Group Leader- Develop
exceptional people & Teams
- Respect your extended network
3
Form VS Function of Teams
New United Motor Manufacturing is the pioneering joint venture of
General Motors Corp. and Toyota Motor Corp.To Learn “The Toyota Production System”
4
Form VS Function of Teams
0%
5%
10%
15%
20%
25% 21%
10%7%
5%2% 3%
0% 0%
Nummi Team Leader GM Team Leader
GM team leader focused on emergency relief of workers
(use the restroom), quality inspection and repair
DON’T IMPLEMENT WORK TEAMS BEFORE YOU DO THE HARD WORK OF IMPLEMENTING THE SYSTEM AND CULTURE TO SUPPORT THEM.
5
The Principle : Developing Excellent Individual Work While Promoting Effective
Team Work
Excellent balance between individual work & group work
individual work(individual excellence )
group work(team effectiveness)
6
Launching a Toyota Facility in North America : One Shot at Getting the Culture Right
Case Study : Global Service Part Distribution ; Hebron, USA“We are not building a warehouse; we are building a
culture,This is why we have been as successful as we are.”
ApplicationScreening
Job Fair , included Toyota historic ,
culture and benefit / Written Test
Face to Face InterviewTo find
who is determinewith Toyota Way
Hiring Process
[Lead time :1 month –
1year]
Job Duty &Response Rule
Trial with Good
Supplier : Few Problem
Trial with Small Supplier :
Challenge associate
Trial with High Volume
Training Process[at least
11 month]
7
Developing team at Toyota:Not a One-Minute Proposition
“4 Stages of team development”
1. Orientation
2. Dissatisfaction
3. Integration
4. Production
8
Developing team at Toyota:Not a One-Minute Proposition
Station CStation A
Station B
Work cell
X
Apply 4 Stages of team development to TPS
Stage 1: Orientation. Strong direction from the leader understand the basic mission, rules of engagement, and tools the members will use.
Stage 2: Dissatisfaction. Great visions of success, work as a team. continue to need strong direction , a lot of social support.
Stage 3: Integration. Group to learn roles, goals, norms, and team structure. Not much task direction, but still needs a lot of social support.
Stage 4: Production. High-performing team with little task support or social support from the leader.
9
Work Groups are the Focal Point for Solving Problems
Team Member :
Team Leader :
Group Leader :
Perform routine work / Look for continuous improvement / Problem Solving
Facilitate small group / meet production goal / confirm quality
Manpower scheduling / Monthly planning / coordinationHandle HR , engineering , quality control
10
At TOYOTA, Everything you learned about Motivation Theory is Right
INTER
NA
LMaslow’s Need Hierachy
Herzberg’s Job Enrichment Theory
EX
TER
NA
L Taylor’s Scientific Management
Behavior Modification
Goal Setting
11
Internal Motivation Theories
Maslow’s Need Hierachy
Satisfy lower level needs and
move employees up the hierarchy
toward "self actualization"
CONCEPT
TOYOTA APPROACHJob security, good pay, safe working conditions
satisfy lower level needs. Culture of
continuous improvement supports
growth toward self actualization
12
Internal Motivation Theories
Herzberg’s Job Enrichment Theory
Eliminate "dissatisfiers"
(hygiene factors) and design work to create
positive satisfiers (motivators)
CONCEPT
TOYOTA APPROACH5S, ergonomics program, visual
management, human resource policies address hygiene
factors. Continuous improvement, job
rotation, and built-in feedback support
motivators.
13
External Motivation TheoriesTaylor’s Scientific
Management
Scientifically select, design standardized jobs,
train, and reward with money performance relative to standards.
CONCEPT TOYOTA APPROACHAll scientific management principles followed but at
the group level rather than individual level and
based on employee involvement.
14
External Motivation Theories
Behavior Modification
Reinforce behavior on the spot when the behavior
naturally occurs.
CONCEPT TOYOTA APPROACHContinuous flow and
ANDON creates short-lead times for rapid feedback. Leaders constantly on the
floor and providing reinforcement.
15
External Motivation Theories
Goal Setting
Set specific, measurable, achievable
challenging goals and measure
progress
CONCEPT TOYOTA APPROACH
Sets goals that meet these criteria
Continuous measurements relative
to target
16
People Drive Continuous Improvement
Building exceptional people and teams derives from having in place some form of a
“respect for humanity system”
17
Group Member
Chutipon Roatputikul 5710224095Chonnipa Homket 5710224107Hatairat Onsuwan 5710224112Patcharakorn Kulcharoen 5710224113Siriporn Kamolsiripichaiporn
5710224118Pornphan Limmongkolchai
5710224171