tutorial 2 bong up cho
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TRANSCRIPT
2011-09-29
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CHO, Bong Up
United Nations Project Office on Governance(UNPOG)
In Republic of Korea
e-Government Development of Koreae-Government Development of Korea
26 September 2011
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Contents
I Korea’s e-Government in Brief
V Suggestions: Tasks of e-leaders
Key Achievements and Success Factors III
Problems and Challenges AheadIV
Structure of Korea’s e-Government II
Towards a Smart Government*Annex
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I Korea’s e-Government in Brief
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A Journey to e-Government in KoreaA Journey to e-Government in Korea
Expansion of convergence sharing
� Implementation focused on usage and convergence
� Unification of implementation system for national informatization
31 major tasks for e-Government
� Execution of 31 e-Government Projects including
consolidated logistics and the sharing of administrative information
11 major tasks for e-Government
� Enacting the Act on e-Government(2001)
� Establishing e-civil service, e-procurement ,and NEIS
Promoting Informatization
� Building the foundation for high-speed infrastructure
� Enacting the Framework Act on Informatization Promotion(1996)
Implementing Administrative Computerization(1978~1987)
Building Administrative Computer Networks(1987~1996)
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OrganizationOrganization
President
Technical & Project Support
Mediation/Review/Consultation
President’s CouncilOn Informatization
Strategies
Administration, Technology, Support for common platform
MOPAS Dept.
Deployment
Dept.
Deployment
Dept.
DeploymentNIA
※※※※MOPAS: Ministry of Public Administration & Security
※※※※NIA: National Information Society Agency
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Role of OrganizationsRole of Organizations
President’s Council on
Informatization Strategies (PCIS)Ministry of Public Administration & Security
(MOPAS)
Establish visions for e-government
Coordinate & evaluate e-government
initiatives
Establish e-government policies
Construct government-wide infra.
Respective Ministries National Information Society Agency (NIA)
Formulate and implement action plans
for e-government projects
Provide technical support for carrying
out e-government projects
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Current Status of Korea’s e-GovernmentCurrent Status of Korea’s e-Government
Consolidation of internal administrative
procedure and establishment of
common basis
Selective public service reform
Advancement of internal administrative
procedure
Expansion of integrated civil services
Phase 1 [Foundation] Phase 2 [Service Advancement]
Seamless online
service provided by
agencies
Converged
public/civil services
Visa, passport,
birth records
obtained online
Taxes & fees paid
online
Regularly updated
contents and
informationLimited web
presence
Level 2Enhanced
Level 3Transactional
Level 4Seamless
Level 1Emerging
We areWe are
Here !Here !Phase 2
Phase 1
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2010 UN e-Government Survey2010 UN e-Government Survey
’05’05 ’08’08 ’10’10
4th
(0.97)6th
(0.82)
1st
(1.00)
’05’05 ’08’08 ’10’10
9th
(0.67)10th
(0.69) 13th
(0.64)
’05’05 ’08’08 ’10’10
14th
(0.97)
10th
(0.98)
7th
(0.99)
1st
5th
’05 ’10
6th
’08
1st
5th
(0.87)
’05 ’10’08
2nd
(0.98)
1ste-GovDevelopmentIndex
e-GovDevelopmentIndex
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World’s RecognitionsWorld’s Recognitions
Achieving the World’s Best e-Government
International Awards
KISS
: UN Public Service
Awards (’07)
InVil
: UN Public Service
Awards (’11)
KONEPS
: WCIT Global
Excellence Award(’06)
Model Case Selection
HTS
: OECD e-Tax Best
Practice (’06)
OPPP
: ‘Online Politics
Trophy Top10’ (’06)
uTradeHub
: ‘World Advanced’
in APEC Report (’05)
International Certifications
KIPOnet
: WIPO IT Standard
(’06)
UNIPASS
: ISO 9001, 20000
(’06)
KONEPS
: UN/CEFACT Int’l
Standard (’05)
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II Structure of Korea’s e-Government
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Development of standardized co-administrative system including
personnel, finance management, audit, e-document, local administration
and resident registration information system
Expanded deployment to all departments
(1st Stage) : Computerization of back-office services
Connection of systems such as document distribution, financial services
(2nd Stage) : Connection between departments
Enhancement of efficiency and transparency
1. Back – Office Services1. Back – Office Services
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Stable integrated IT management for 24 / 7
Monthly system failure time :
67 min → 1.15 min
67% of employees licensed for ITIL (IT Infra. Lib.)
Number of systems managed per person :
1.8 → 13
Separately managed information systems are consolidated by establishing NCIA
- Information systems of 47 government agencies integrated and managed together
Seamless & Flawless Operation Achieved
IT Management Improved
8-layer protection / 4-step analysis against intrusion
Cyber attack / intrusion detection system equipped
Dual system for natural disaster relief
Security Environment Consolidated
Governmental IDCGovernmental IDC
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To minimize required documents and office visits by expanding Gov’t information sharing to the entire public sector and financial institutions
- change from register & provider-centered, to customer-tailored Gov’t info. sharing
- prevent misuse of critical information and promote Gov’t info. sharing among agencies
Expanding shared info.: 92 types → 120 types
Expanding # of agencies:
- public: 85 agencies → 106 agencies
- private: 17 agencies → 30 agencies
Expansion of Gov’t Info. Sharing
Developing ‘One Screen Service’ to show only
needed info.of citizens to public officials
Developing Gov’t info. relay system to improve
the management of Gov’t info. relay service
Consolidation of private info.
Government Information SharingGovernment Information Sharing
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All decisions & opinions recorded in e-Document cards
History management of all the edited documents
Online administration of all policy making process
All officers are now using On-Nara BPS (2011)
Integrated online management of public processes
-87 central government agencies and local governments are currently using On-Nara BPS
Policy accountability improvedPolicy accountability improved
Government efficiency enhancedGovernment efficiency enhanced
On-nara BPS
On-nara BPS
On-Nara BPS (Business Processing System)On-Nara BPS (Business Processing System)
Policy accountability improvedPolicy accountability improved
Government efficiency enhancedGovernment efficiency enhanced
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2. Front - Office Services2. Front - Office Services
Such as e-customs clearance (UNI-PASS), e-procurement (KONEPS),
e-patent (KIPO-NET), e-tax (HTS), etc.
(2st stage): Connection of individual services
Establishment of integrated online civil service portal(G4C),
business portal(G4B), national portal for all government services
(korea.go.kr)
(2nd stage) : Connection of individual services
Improvement of Citizen Convenience
Construction of consolidated logistics, integrated criminal justice
information system
(1st stage): Provision of online services in each sectors
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IT Management Improved
E-Customs : UNI-PASSE-Customs : UNI-PASS
World’s top-level customs administration being achieved through process-innovation and informatization since 1992
- Ex/import declaration, in-port, freight management, drawback, etc.
Time reductionTime reduction
Export: more than 1 day → within 2 minutes
Import: 2.5 hours → 1.5 hours
※ United Nations Conference on Trade and Development
(UNCTAD) recommends 4 hours
Passenger flow acceleration Passenger flow acceleration to advanced levelto advanced level
40 minutes (Before) → 25 minutes (After)※ International Civil Aviation Organization (ICAO)
recommends 45 minutes
Internet declaration Portal
e-Clearance Portale-Clearance Portal
Import Clearance
Export Clearance
Im/ExCargo
CollectionDuty
MonitoringAirport/Harbor
Traveler Information
DutyDrawback
Audit Information
InvestigationInformation
User Authentication
transmit & receive
e-Document
Document Security
Export declaration
Import declaration
e-complaintdrawback
declaration
Pre-notice Owner’s Result statistics
Im/Ex Clearance Service
Clearance Information Service
Business Operator System
US$ 2.4b / yearLogistics
US$ 6m / yearBusiness
US$ 4.1m / yearCustoms broker
Customs broker
Saving 130 workforce /year
Saving 130 workforce /yearCustoms
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IT Management Improved
E-Patents : KIPOnetE-Patents : KIPOnet
Patent administration is informatized including application, examination,certificate service, etc.
Online issuance ofcertifications
patent charge refund
PCT online application
AuthenticationCenter
Service available 24 hours, 365 daysService available 24 hours, 365 days
Both domestically and internationally
Real-time processing information provided
Online Processing System for PCTOnline Processing System for PCT
World’s 1st to establish online processing system for PCT
World’s 1st to exchange online documents with WIPO
Examination period for Patent applicationsIs Shortened to 9.8 months through enhanced efficiencyPersonnel expense savings are Personnel expense savings are 1.75million dollars saved from using the efficient KIPOnet system
Examination period for Patent applicationsIs Shortened to 9.8 months through enhanced efficiencyPersonnel expense savings are Personnel expense savings are 1.75million dollars saved from using the efficient KIPOnet system
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E-Procurement : KONEPSE-Procurement : KONEPS
Enhanced TransparencyEnhanced Transparency
Bidding procedures are now processed online in a one-stop process- In 2009, over 70% of Korea’s total public procurement (122 billion USD) was conducted
through KONEPS * Users: 191,000 businesses and 41,000 agencies
Enhanced EfficiencyEnhanced Efficiency
Information on all public biddings
One-time registration for bidding for all agencies and bidding documents submitted online
Saves US$8.1B worth of transaction costs
annually
Bidding and contract information open
Real-time checking of procurement processing
Reduced face-to-face meeting by work procedure automation
Korea received UN Public Service Award (PSA) in 2003 and was introduced as a best practice model for transparency enhancement by OECD
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Online Civil Service (Minwon24)Online Civil Service (Minwon24)
Number of documents and visits have decreased through online civil services
- Civil information inquiry, petition & application, document inquiry and issuance, etc.
Civil information inquiryCivil information inquiry
Online information services for up to 3,000 civil appeals
Online inquiry statistics:
410 types of documents (2005) →
3,020 types of documents (2010)
- Online business registration, tax payment and its certificates,
factory registration, etc.
Online document issuanceOnline document issuance
Issuance statistics:
8 types of documents (2005) →
1,280 types of documents (2010)
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III Key Achievements and Success Factors
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Key AchievementsKey Achievements
InfraInfra
G2GG2G
G4CG4CEnhanced transparency in policy
decision-making process by On-
Nara BPS
Standardized common business
forms used by central-local
governments
Quality Public Service(G4C)
Home document issuance
possible through G4C for 32
types of information
E-Tax administration through
HTS (Home Tax Service)
Customized welfare service
through NWP (National Welfare
Portal)
Transparent and EfficientGovernment (G2G)
Advanced Infrastructure
Establishment of National
Computing & Information Agency
Development of e-government
legislative framework
Investment in national Informatization as a driving force for economic growth
IT’s contribution to national GDP growth: 19.2%(2010)
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Success Factors(1)Success Factors(1)
Leadership from the President
Strategic and sustainable plans for 20 years
Nationwide change management program
Aligned e-Government projects with Performance Evaluation
Presidential Committee On Gov’t National Informatization Strategy Committee chaired by
the Prime Minister mediates and guides the administrative branches
Revision of the legislative system for government process reform
Strong Government Leadership
IT Governance
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Clear goals, objectives, short and long-term plans, with expected expenditure, income
streams and deadlines
Qualitative, Quantitative Performance Index (KPI) for nationwide level and each project level
Designation of an officer or organizing body in charge of project performance
Participation of experienced system Integration companies and specialized solution vendors
Adoption of practical technology; GIS (Geographical Information System), LBS (Location-Based
Service), Component Based Developing technology, etc…)
Service development based on the needs of citizens, company and other organizations
Civil Service closely related to everyday life
Customer-oriented e-Government Services
Performance-based Program Management
Technology Support
Success Factors(2)Success Factors(2)
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IV Problems and Challenges Ahead
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Problems and Challenges Ahead(1)
1. Increasing ‘Cyber threats’ such as Hacking, DDoS, Stuxnet
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China and Tibet
CyberwarGhostNet(2009.3)
Cyberwarbetween
Middle East(2000.1)
Cyber attack on Georgia Gov.
Website(2008.8)
Cyber attack on U.S Pentagon
(2007.6)
Cyber attack on Information network of
New Zealand and Australia(2007.9)
Estonia Crisis(2007.4)
Korean Gov.7.7DDoS3.4DDoS
GPS interruption
2. Theats to ‘Digital Privacy’
ICT development provides convenience
as well as threats of personal
information exposure
Internet ShoppingInternet ShoppingInformationInformation
Digital divide index for the disadvantaged : 28.9 points
* Informatization level of the disadvantaged reaches 71.1%
compared to the level of overall population
Problems and Challenges Ahead(2)
3. Digital Divide Digital divide index
Total Addiction in 2010 : 8.0%
* Teenager 12.4%,
Adult 5.8%
4. Internet AddictionNumber of Addicted people (thousands)
Addiction Rate (%)
5. Cyber Ethics
Harmful information such as malicious reply, spam and defamation, etc.
Incorrect information is made from speculation and rumors,
then disseminated through the Internet and cell phones causing harm to people 26
[Internet Addiction - Total] [Internet Addiction - Teenager] [Internet Addiction - Adult]
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Efforts for solving the Problems and Challenges
SYSTEMSYSTEMSYSTEMSYSTEMSYSTEMSYSTEMSYSTEMSYSTEM
Increasing IT security Staff and Budget
Manual for each stage of crisisSimulation of cyber threats
DDoS Defense System, Cyber attack detection system, etc
PEOPLEPEOPLEPEOPLEPEOPLEPEOPLEPEOPLEPEOPLEPEOPLE PROCESSPROCESSPROCESSPROCESSPROCESSPROCESSPROCESSPROCESS
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1. Cyber Threats and Digital Privacy1. Cyber Threats and Digital Privacy
• Cyber ethics education for citizens from primary school
• Voluntary campaigns for cleaning up the internet
• Education for preventing recurrence of cyber crimes
4. Cyber Ethics4. Cyber Ethics
The SunfullThe Sunfull(Good Replies) (Good Replies)
MovementMovement
3. Internet Addiction3. Internet Addiction
• Internet Addition Prevention
Training (130,000 cases)
• Internet Addiction Counseling
(80,000 cases)
2. Digital Divide2. Digital Divide
• IT Training for the
disadvantaged(50,000 persons)
• Second-hand PC distribution
(180,000 PCs)
• Information Network Village
for rural areas (362 villages)
Suggestions : Tasks of e-leaders V
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Suggestions : Suggestions : Suggestions : Suggestions : Tasks of eTasks of eTasks of eTasks of e----Leaders for successful eLeaders for successful eLeaders for successful eLeaders for successful e----Gov developmentGov developmentGov developmentGov development
Suggestions : Suggestions : Suggestions : Suggestions : Tasks of eTasks of eTasks of eTasks of e----Leaders for successful eLeaders for successful eLeaders for successful eLeaders for successful e----Gov developmentGov developmentGov developmentGov development
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Public-Private
Partnership
Public-Private
Partnership
AppropriateLegal
Frameworks
AppropriateLegal
Frameworks
ChangeManagement
ChangeManagement
Customer-orientedServices
Customer-orientedServices
EfficientOrganizational
Structure
EfficientOrganizational
Structure
SustainedInvestmentSustainedInvestment
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� e-Government initiatives with the most potential to impact everyday lives of citizens
such as resident registration, vehicle, customs clearance, employment, etc...
were given first priority, which became the foundation for e-Government* Korea's e-Customs, e-Procurement, and e-Patent solutions grew to become globally recognized brand products
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� In order to sustain e-government implementation, appropriate laws were enacted
during each phase ensuring a conducive environment for e-Government
* Act on Expansion of Dissemination and Promotion of Utilization of Information System (1986), Framework Act on
Informatization Promotion(1996), Digital Signature Act(1999), e-Government Act(2001), Act on Shared Utilization of
Public Administration Information(2010), etc.
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� 1% of the national budget was invested into e-Government construction every year
� Created and utilized the Information and Telecommunication Promotion Fund to build early e-Government* Appropriated 10% of the informatization budget for e-Government support projects by MOPAS in order to effectivelyimplement multi-ministry horizontal projects (2004)
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Tasks of eTasks of eTasks of eTasks of e----Leader (1)Leader (1)Leader (1)Leader (1)Tasks of eTasks of eTasks of eTasks of e----Leader (1)Leader (1)Leader (1)Leader (1)
Customer Oriented e-Government Services
Appropriate Legal Frameworks for Each Phase of e-Gov Implementation
Sustained Investment in e-Government Budget
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Efficient Organization Structure44
� Established supervisory committees to drive e-Government directly under the President or Prime Minister
� Assigned CIO for central and regional e-Government and created dedicated support structures
� Utilized specialized e-Government technical support agencies * National Information Society Agency , Korea Local Information Research & Development Institute
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� Overcame issues such as public officers' fear of workforce reduction due to e-Government deployment, and resistance in using information systems throughsustained change management education
* electronic system user training, public officer e-capacity development, informatization contests and so forth
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� Efficient role division with the government taking care of e-Government policy making, IT companies providing technology and skills, and citizens actively participating were key factors in e-Government construction and utilization
* Informatization Promotion Committee (1996), Special Committee on e-Government (2001), Presidential Committee on Government Innovation and Decentralization (2003), Presidential Committee on Government Information Strategy (2009)
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Tasks of eTasks of eTasks of eTasks of e----Leader (2)Leader (2)Leader (2)Leader (2)Tasks of eTasks of eTasks of eTasks of e----Leader (2)Leader (2)Leader (2)Leader (2)
Change Management of Public Officers in a Changing
e-Government Environment
Public – Private Partnership
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Thank You !!!Thank You !!!*Annex
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---- 33333333 ----
Towards a Smart Government *Annex
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Culture & SocietyICT Environment & Energy
�evolving population
�changing values
�“network society”
⇒active response to
social change needed
�global warming &
atmospheric change
�energy crisis
⇒resolution needed
�mobile devices
�cloud computing
�machine-to-machine
services
⇒active use of Smart ICT needed
Via‘Smart eVia‘Smart eVia‘Smart eVia‘Smart e----Government 2015’Government 2015’Government 2015’Government 2015’
# Annex ; Towards a Smart Government# Annex ; Towards a Smart Government
An advanced government promoting use of public services and active citizen participation,
anytime, anywhere through integration of smart devices and government services
Smart GovernmentSmart Government
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Identification of five agendas to actively respond to changes in the informatization paradigm and
the future society environment, and upgrade the existing e-Government
Changes in the
ICT
paradigm
Environmental
changes of the
future society
Limitations of
existing
e-Government
� Ranked first in U.N. e-Gov assessment
� Rapid expansion of the mobile environment
� Convergence with other areas and intelligentparadigm
� Low-birth rate and aging society
� Climate change (global warming)
� Increased new demand such as social welfare and disaster prevention
� Supplier-oriented and government-driven services
� Poor operational efficiency and increased
security needs
� Insufficient accompanying growth with
domestic IT companies
Aim to be the world’s
best mobile Government.
Establish a safe and
sound society.
Promote smart work
that balances work
and life.
Provide personalized
services by communi-
cating with the people
Build strong e-Government
infrastructure.
Five AgendasFive Agendas
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Smart Government in 2015Smart Government in 2015
Aim to be a world-best e-Government that works for the people
Uses the desired customized service at any time and place
Indivi-duals
Improves enterprise competitiveness using customized services
Enter-prises
Lives a safe and protected lifeSociety
Smart-work whereby work is harmonized with life
Publicservant
User-oriented multiple channel integration service Information disclosure/Public participation
공통서비스
ㅊ
Jointutilization
Advancedadministration
Collaboration
DB DB
Smart-work business environment
e-Government infrastructure
Link with the related agencies
Administrative agencies
Enterprises
Public agencies
Medical care, welfare, education, employment agencyIntegrated security
systemIntegrated
authentication systemSharing service
National Computing & Information Agency
Integrated computing center of autonomous bodies
Pan-governmental architecture (EA) Cloud computing basis
Business space
Personal remoteconference
Nurturing service
Remote training
Group remote conference(major hubs)
Offline meeting (major traffic point)
Colla
bora
tion/
Info
rmatio
n sh
arin
g
Integrated DB