CASE STUDYON

BANK OF BARODA

INTRODUCTION

Bank of Baroda is an Indian state-owned International banking and financial services company.

Headquarters are in Navi Mumbai in Gujarat, India.

 Second largest bank in India, next to State Bank Of India

BoB has total assets in excess of ₹ 3.58 trillion, a network of 5493 branches in India and abroad, and 10441 ATMs

The bank was founded by the Maharaja of Baroda, Maharaja Sayajirao Gaekwad III on 20 July 1908 in the Princely State of Baroda, in Gujarat

bank, along with 13 other major commercial banks of India, was nationalised on 19 July 1969, by the Government of India

10 banks have been merged with Bank of Baroda during its journey so far

CASE SUMMARYBOB IS RANKED AMONG FIRST FOUR NATIONALIED BRANCHED BANKS IN INDIA

SPECIALISES IN ADVANCEMENT AND INNOVATION

CONFLICT BETWEEN 2 TRADE UNIONS

POOR ZONAL PERFORMANCE

OPEN DOOR POLICY BY THE NEW MANAGER

MANGER WAS THE KEY PERSON TO ANALISE HIDDEN KEY ABILITIES

FOR THE FIRST TIME MEETING WAS ORGANISED WITH TWO UNIONS ON SEP 20 1995

AGENDA FOR THE MEETING WAS TO ERADICATE HOUSEKEEPING ARREARS

FINALLY TWO UNIONS AGREED TO WORK FOR THE BENEFIT OF BANK

WALK IN BUSINESS GAVE NEGLIGIBLE GROWTH WAS ONE OF THE CAUSE OF POOR PERFORMANCE

THE BANK WAS LOOSING HIS MARKET SHARE IN INDORE, THE FINANCIAL CAPITAL OF MP

MESSAGE OF JOINT DECLARATION WAS DELIEVERED TO EVERYONE

STRATEGY PLANNING GOT STARTED

PROBLEM IN CASE

UNION RIVLARY

SOLUTIONS

THE MANAGERS WERE MAKING EFFOERTS TO MAKE THE TWO UNIONS BRING TOGETHER

TO RE-BUILT THE CENTRAL NERVOUS SYSTEM OF THE BANK ALSO KNOWN AS HOUSEKEEPING ARRIERS

PROBLEM IN CASE

INDORE EFFECT

SOLUTIONSBEING THE FINANCIAL CAPITAL IT WAS NESCESSARY TO KEEP THE POSITION STABLE OR SATISFACTORY

BEGIN CONFRETATIONS AND BRANCH VISITS

LEADS TO GREATER CO-OPERATION AMONG THE EMPLOYEES

BEGAN GREATER CLARITY AND DIRECTION OF COLLABORATION EMERGING

CAUSESStaff was confined to do deskwork

No group meetings on business development and house keeping

The practice of sitting late and working hard was given up

EFFECTSLow productivity

They couldn’t able to draw that why “ bank is lacking in productivity”

Communication gap

RECOMMENDATIONS

EMPLOYEE GRIEVEINCES CELL SHOULD BE GIVEN DUE PRIORITY TO ADDRESS ALL THE PROBLEMS

CUSTOMER SERVICE AND RED TAPISM

UNVEIL THE TALENTS

BEING UNBIASED