COMPETING FOR BIG BUSINESS

CSPs that deliver a breadth of services and a differentiated customer experience will be at an advantage.

MASSIVE GROWTH OPPORTUNITY

have now merged their budget for ICT services

OF ENTERPRISE ORGANIZATIONS

71%view CSPs as a credible provider of ICT solutions

OF ENTERPRISES 89%

prefer a single service provider but only 11% believe that a single vendor can meet their needs

OF DECISION MAKERS 46%

BANKINGHEALTHCARE

A recent study uncovers a massive opportunity for Communications Service Providers (CSPs) to grow enterprise revenues by offering a complete integrated communications and technology (ICT) service portfolio.

LOGISTICS/TRANSPORT

BUT IT’SCOMPLICATED

CSPs looking to capitalize on the ICT market opportunity will need to address the complex needs of the demanding, yet profitable enterprise client.

OUR ISSUES ARE COMPLEX AND CANNOT BE DEALT WITH THROUGH SELF SERVICE.

INSURANCE

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About PegasystemsPegasystems revolutionizes how leading organizations optimize customer experience and automate operations. Six of the 10 largest global CSPs use Pega technology to deliver an exceptional customer experience, improve retention rates and maximize customer lifetime value. Our patented Build for Change® technology empowers business people to create and evolve their critical business systems. Pegasystems is the recognized leader in business process management and is also ranked as a leader in customer relationship management software by leading industry analysts. For more information, please visit us at www.pega.com.

TURN BIG BUSINESS INTO

BIG BUSINESS

Quality customer experience that matches customer expectations

Tailored solutions based on a broad portfolio of services

Agility to address the evolution of M2M and industry solutions  

Wrap existing legacy assets and renew their functionality Define customer and business processes through Business and IT collaboration Manage the complexity of long-running customer relationships Specialize processes at the point of use

SHARE THE NEWS!

plan to increase their mobile spending, placing CSPs with mobile network assets in the best position

OF ENTERPRISES 64%

WANT TO KNOW MORE? DOWNLOAD THE STUDY

HIGH COST

TOO MUCHCOMPLEXITY

INSUFFICIENT QUALITY OF SERVICE

Must Fix List

PEGA CAN HELP

GOLD