An introduction to Salesforce Chatter and methods of Chatter

Governance

Presentation Flow

1) The Need For Collaboration

2) An Introduction To Salesforce Chatter

a) How different teams across the Organization benefit from Salesforce

Chatter?

b) Advantages of Chatter over other Communication mechanisms

3) Chatter Governance – The right way to use Chatter

a) Why Governance of Chatter is important ?

4) About Secure Chatter

5) Join Our Journey To The Centre Of Governance

6) Thank You !

The Need For

Collaboration

The Need For Collaboration

As Companies aim to succeed and evolve in the fast paced Social Media driven

world, Collaborating effectively with their internal and external stakeholders

becomes the make or break difference between success and failure.

The old paradigm for Collaboration that people need to be effective

communicators to Collaborate internally has been replaced by the new state of

affairs where Companies need to be Collaborating and Communicating outside

the periphery of the Company.

Since ages Business Community has a pre-conceived notion that only the Sales

and Marketing teams need Communication tools to aid their Marketing Strategy.

But it is high time Companies need to realize that Communication with and within

other sections of the Organization, like the Project Implementation Team, Audit

team, Governance team, etc... is also very significant.

Corporate Communication has to be safe and Secure and at the same time it

should also be accessible in real-time through any device.

An Introduction To

Salesforce Chatter

An Introduction To Salesforce Chatter

In this and related Confident Now Series we explore a phenomenal

technology from our partner Salesforce.com called Chatter!

Salesforce Chatter brings you a proficient and cost-effective

approach to official Communication.

Built on the Salesforce1 Platform, Chatter is the Enterprise Social

Network that permits teams to take action and Collaborate like never

before via any device, from any where and at any time.

How Different Teams Across The Organization

Benefit From Salesforce Chatter

There are many diverse teams functioning in an Organization and Collaboration

within these highly dynamic teams is of utmost importance.

• As an instance ,for IT Governance Team, it is imperative to convey the

functionality and services parallel to the existing and predefined needs of the

Organization in order to achieve it’s goal. Salesforce Chatter aids these

dynamic IT Governance Teams to carry out their processes smoothly.

• Moreover, in any Organization, Internal Auditors are given access to important

Business Information and they have to navigate through these in a reliable way as

they have to be concerned about the Safety and Security of the data.

• Also, in the Contemporary Business Market,a GRC (Governance, Risk,

Compliance) team is an important component of any successful Business.

A GRC team has to Collaborate effectively and efficiently with the Senior

Management on a regular basis and hence a competent Collaboration Tool

proves to be a boon for them.

How Different Teams Across The Organization

Benefit From Salesforce Chatter

Salesforce Chatter is the answer for all the Communication needs of all the afore

mentoined teams with it’s features like

• Chatter Messenger

• Chatter Profiles

• Chatter Topics

• Chatter Feeds

• Chatter Group

• Chatter Files

• Chatter Desktop

• Chatter Mobile

and so on

Our teams and experts at Confident Governance and EnCrisp ,across two

continents and multiple offices, have achieved optimum results by

leveraging Chatter.

Advantages Of Chatter Over Other

Communication Mechanisms

Chatter has an edge over other conventional Enterprise Communication

Applications.

• Chatter has an advantage of Security, Sharing Model, and Reliability

of largest Cloud application platform in the world used by Salesforce.com

• Collaboration occurs in a Business perspective. Users can Collaborate around

explicit Business circumstances, as characterized in Salesforce CRM by

Opportunities, Accounts, and Cases.

• Chatter is developed on the Force.com platform, so Customers, Developers,

and Partners can influence Feeds, Profiles, and Updates without any complex

processes.

Chatter Governance – The right way to

use Chatter

Why Governance Of Chatter Is Important ?

It is now obvious that Salesforce Chatter gives great momentum to an Enterprise in

it’s Strategry for profit and it is here to stay.

But, unregulated use of Chatter can subject a regulated company to Compliance

Risks related to the preservation and oversight of all messages entering and leaving

the organization. Companies face the impending question of ‘how to archive,

retrieve and then analyze information in the collaborative CRM?’

If Chatter is supplemented with a comprehensive Governance solution, it can aid

the company keep hold of the following

• File attachments on posts and comments

• Website links on posts

• Posts and messages between employees, partners and customers

• Private messages

• Polls associated with the posts

• Shares

If you have finally come under the spell of all the Chatter features, but worried

about Security, relax.As Chatter is built on the Force.com platform, it benefits

from all Salesforce Security features.

Additionally, we have designed a smart Governance Tool

for Chatter called Secure Chatter, to ensure Information Safety in your

Organization.

About Secure Chatter

Secure Monitoring Archiving and Trustworthy

(SMART)Chatter

SMART for Chatter is your Final stop to solve Regulatory Compliance and Secure

Monitoring problems in Chatter.

It is developed with the motto “Maximum Collaboration Minimum Risk”.

With Secure Chatter you can

• Secure Policy based Monitoring and Archiving to create Preventive and Detective

controls around Chatter

• Enforce Regulatory Compliance via Monitoring and Data Retention Policies for

Groups, Individuals and selected Targets.

Secure Chatter contd…

• Create multiple unique levels of Secure monitoring,Auditing and Archiving Data

Retention Chatter Policies for Groups, Individuals and selected Targets.

• Facilitate not only Archiving and Detective controls but full Preventive controls

leveraging the unique SocialGRC platform.

• Get detailed Audit and Archiving information using Secure Monitor keywords

powered by Dashboard and Reports

• Execute Preventive restricted Blocking of posts in Post Content, File Content, Link

Url, File type and File extension

• Get unique Business and Audit driven Compliance Dashboards and Reports

• Policy based Secure Monitoring allows specific Compliance and Security

related keywords to be aggregated and used across the Policy Domains for

control of Compliance and Proactive measures for Trustworthy Chatter.

• The Audit and Archive trail not only facilitates view of monitoring the keywords

but also tracking all posts which is present in Audit thus enabling e-discovery

and Retention Compliance.

See what our Customers have to say about Secure Chatter, here.

Secure Chatter contd…

Join Our Journey To The Centre Of

Governance

Visit our appexchange listing for more details.

http://bit.ly/confidentg

http://bit.ly/SocialGRC

http://bit.ly/SecureChatter

With all of the Salesforce Chatter features, partner with us for CG Secure

Chatter which is a more Secure way to Collaborate within your Organization.

Follow us on Twitter

Like us on Facebook

Visit us at

@confidentgovern , @bbhagat , @EnCrispGRC

/ConfidentGovernance, /EnCrisp

www.confidentgovernance.com, www.encrisp.com

Join Our Journey To The Centre Of

Governance