tuev rheinland customer magazine contact 3/2011
DESCRIPTION
tuev rheinland customer magazine contact 3/2011TRANSCRIPT
CHARGING AHEADThe worlwide future of electromobility: How do consumers see it, what are governments planning and what challenges do industries face
GERM WARFARE Why drinking water isn’t always good clean fun
RESCUE REMEDYWhen mobile devices are lost: How companies can shut out data thieves
I S S U E 3 . 1 1
contactC U S T O M E R M A G A Z I N E O F T Ü V R H E I N L A N D I SSI SI SI SI SI SI SSS S US US US US US US US US US EEEEEEEE 3 .3 .3 .3 .3333 1 11 11 11 11 11 11 1I SI SI SI SI SI SI SSS S US US US US US US US USS EEEEEEEEE 3 .3 .333333 1 11 11 11 11 11 11 1I S S U E 3 . 1 1
Technology & Safety04 16 24 Markets & ExpertiseTrends & Innovation
Focus: Electromobility
International study 04 What consumers worldwide think
of e-cars
Whoever brakes first loses 06What conditions are governments
creating to promote e-mobility?
Survival of the fittest 08Why our experts torment batteries
and electric cars
Masters of insulation 10How to take the danger out of handling
e-cars for rescue workers and repair
shops
Healthcare supermarket 14How pacemakers and artificial hip
joints are becoming more reliable
Benedict in the spotlight 17 Why our work made the Pope’s visit in
Berlin’s Olympic Stadium a sure thing
Hidden risk 20 What hazards lurk in public water faucets
Closing gaps 22 How companies can stop security leaks
caused by negligence and criminal intent
Hidden champion 24 Interview: how Real Estate Germany
succeeded in growing into a market-ready
facility management giant
No more cable chaos 27 What users dream of: wireless charging
of cell phones with a universal device
02 contact 3.11
SpotlightFacts and Figures 12 – Market opens for car glass suppliers
– Award-winning Annual Report
– Hygiene check with the Clean Card® PRO
– Compact
Contents
Editorial
28The Oscars of the business world have just been awarded once again. Every
two years, the Thinkers50 ranking honors the most influential minds in inter-
national management. The focus this time was on nominees whose ideas
and visions have the potential to improve the world. As always, the latest
listing highlights many sensational, often strikingly clever ideas that will have
an impact well beyond the business sector, and that pursue important, worth-
while goals for the greater good of humanity. For me, Thinkers50 is a val uable
asset and a source of inspiration for how we at TÜV Rheinland can also make
the world better and safer every day.
That’s especially true in light of the technological challenges that we still face.
In the area of mobility alone, it will be exciting to see which engine prevails
in the future and which cars customers will ultimately choose. On page four,
you can read what consumers in the world’s twelve most important automo-
tive markets think of electromobility, what they want from politics and who
they expect to gain technological leadership.
Do you aim to stay one step ahead in your field, too? As a responsible deci-
sion maker for your company, you should definitely know about the innova-
tions in IT security that we describe on pages 22 and 27. On page 28, we
reveal just how important the pioneering minds of tomorrow are to us – not
only in management but also in technology. Enthusiasm is the basis for all
new development. And that’s where we come in: We’re happy to instill
younger generations with our fascination for using technology and innovation
to safeguard people and the environment. For example, our magazine TÜVtel
explores technological topics in a style that is interesting and understandable
for children. Perhaps you’d like to order a free copy (only in German at this
stage)? And maybe you’ll even discover some budding pioneers in your own
family.
PIONEERS OF THE FUTURE
People & Environment
Changing times for recruiting 28
How today‘s technology-loving kids can
become tomorrow’s engineers
Tasteful contest 30
How international up-and-coming master
chefs delight food fans – report from the
tradeshow Anuga
Imprint 32
03
Dr.-Ing. Manfred Bayerlein, CEO
contact 3.11
Cover picture:
Liu Weihai, General Manager Com-
mercial Products at TÜV Rheinland
Greater China, tests charging stations
for e-cars. Here, she is seen with the
new Opel Ampera, the first electric
car with unlimited range and suitable
for day-to-day driving launched by a
European automobile manufacturer.
Titelthema Elektro-Mobilität
04 contact 3.11
Electromobility
88%
37%
57%52%
92%
63%
85%
34%
78%72%
61% 57%
China Denmark Germany France India Israel Italy Japan Portugal Spain UK USA
Would you buy an e-vehicle in the next five years?
What do consumers around the world think of electromobility? How high is the basic accep-tance level? TÜV Rheinland investigated consumers’ possible purchasing motivations, information levels and safety concerns along with other aspects relating to electromobility in the world’s twelve most important markets. For complete information on the most comprehensive and represen-tative study on the topic to date: http://bit.ly/qv1FaV.
ASIA TAKES THE DAY
contact 3.11 05
90% 64% 72% 73% 95% 76% 95% 59% 94% 89% 67% 60%
China Denmark Germany France India Israel Italy Japan Portugal Spain UK USA
Should electric vehicles be powered by renewable electricity only?
China Denmark Germany France Japan USA
16% 10% 42% 12% 53% 23%
What country has the greatest electromobility know-how?
Interesting alliances
Germany and Japan are considered the undisputed technology leaders in e-mobility. But Japan’s and Denmark’s drivers have little interest in high-voltage technology. Italians and Indians place a high priority on getting energy from renewable sources.
Trends & Innovation
WHOEVER BRAKES FIRST LOSES
06 contact 3.11
GERMANY: The German government is
putting up one billion euros for research in
all aspects of e-mobility. But Berlin is some-
what more stingy when it comes to subsi-
dizing the purchase price of electric vehicles
– although vehicle ownership is tax-free for
five years. Municipalities can allow electric
vehicles to use bus lanes or designate lanes
exclusively for e-vehicles.
Consumer acceptance of electromo-bility is rising throughout the world, but how are politicians responding? How do the parameters affect the competition for global leadership in high-voltage technology? Germany is subsidizing a solution. Other countries are significantly more creative – with Japan, France and China leading the pack.
Subsidize purchasing decisions or research? Governments around the world are using different approaches to establish electric vehicles on their roads.
Electromobility
JAPAN: Taking a multi-level approach, the
Tokyo government has introduced subsidies
of up to €11,500 in addition to tax breaks.
Since 2010, the Clean Energy Vehicle Pro-
motion Program of the Japanese Ministry of
Economics has made around €435 million
available for this purpose. Prefectures and
cities are becoming active as well: Kanaga-
wa, for instance, increases the subsidies
from the central government by half again.
contact 3.11
INFORMATION
Frank Ramowsky
+49 221 806-2306
www.tuv.com
The citizens of Yokohama even receive a
city subsidy. The Nissan Leaf already costs
a competitive €24,000 here (list price just
under €37,000). The government also sub-
sidizes the purchase of charging stations by
up to 50 percent.
INDIA: Since the end of 2010, manufactur-
ers of electric vehicles in India receive a
subsidy of around 20 percent of the list
price for each vehicle sold. This has caused
a surge in sales, as the carmakers pass all
of the state funding on to the customers.
The sales of Mahindra-Reva, India’s only
e-vehicle manufacturer, have tripled, from
50 to 150 units per month.
USA: Buyers who choose electric propul-
sion receive a tax bonus of $7,500 (approx.
€5,500). This incentive is valid for each of
the first 200,000 electric vehicles sold by a
manufacturer. Proposed new legislation
would increase this tax relief to $9,500 (ap-
prox. €7,100). Individual states offer addi-
tional incentives. In California, for example,
electric vehicle buyers receive a further
subsidy of $5,000 (approx. €3,700).
FRANCE: The declared national goal is to
put around 100,000 e-cars on the road in the
next five years. The government and its
utilities represent one of the major buyers.
In addition to an ecology bonus for private
individuals amounting to €5,000, Paris plans
A further result of the current TÜV Rheinland study: Chinese, Indians, Italians and Spanish are in favor of government subsidies.
China
93 %
Denmark
64 %
Germany
57 %
France
74 %
India
89 %
Israel
79 %
Italy
84 %
Japan
70 %
Portugal
80 %
Spain
89 %
UK
62 %
USA
43 %
Trends & Innovation
07
to spend around €1.5 billion on the infra-
structure for electrically powered vehicles.
The government is also supporting the erec-
tion of a new bat tery factory to the tune of
€125 million.
ITALY AND SPAIN: Somewhat less gen-
erous, the two Southern European coun-
tries limit purchase incentives for private
con sumers to between €1,500 and €6,000.
Commercial users in Italy can expect
€4,000. By contrast, the British are putting
up around €5,700 and, at least in London,
waiving the congestion charge. It remains
to be seen whether these efforts will be
enough. As yet, the European electric-vehi-
cle motor is not really up to speed. This is
the conclusion of a recent study by the in-
ternational market analyst JATO Dynamics.
Its findings show Germany leading Europe
in the first half of 2011 with 1,020 new ve-
hicles registered.
SHOULD GOVERNMENTS FINANCIALLY SUPPORT ELECTRIC VEHICLES?
DENMARK: Although Denmark
is heaven on earth for e-mobility
with tax benefits of up to €20,588
per vehicle, only 283 new cars were regis-
tered there in the same period.
CHINA: Beijing tops all other countries
with investments in the billions. 500,000
electric vehicles are to be rolling on China’s
roads by 2012, rising to five million in ten
years. The government recently expanded
the subsidy program in place since 2005 to
include a model project in five major cities:
in Hangzhou, Hefei, Changchun, Shanghai
and Shenzhen, buyers of electric vehicles
receive a premium of up to €7,000. Addi-
tionally, manufacturers receive a state
subsidy to further reduce the price of elec-
tric vehicles. Around five billion euros are
to be spent on electromobility by 2020.
The Chinese government has also launch ed
a program to find joint venture partners for
Chinese companies. Domestic businesses
can receive premiums and capital to pro-
duce rechargeable lithium-ion batteries for
all applications.
Trends & Inn
SHOW NO MERCY
08 contact 3.11
A battery’s life is hard and, often, short.
Sometimes they go down in a hail of bullets
or fall victim to malicious mauling aimed at
finding out if they will surrender their energy
through short-circuits. Engineers also take
pleasure in putting the heat on them: candi-
dates that catch fire at temperatures of up
to 900 degrees centigrade cannot look for-
ward to a life after testing. If the TÜV Rhein-
land battery testing labs in Nuremberg,
Osaka and Shenzhen are the fires of purga-
tory for lithium-ion batteries, then hell is in
Helmond, in The Netherlands. At least for
complete electric vehicles. Sometimes the
air is thin, sometimes the temperatures ex-
ceed 55 degrees centigrade. Sometimes
the mercury drops through the floor, down
to minus 40 degrees. How does the vehicle
respond to fluctuating ambient and opera-
ting conditions? How do record tempera-
tures affect range and performance? Does
the motor start acting up, or does it bravely
hold out for the minimum range of 100 kilo-
meters?
Not a word to the public!
Nothing sparks the colleagues at TÜV Rhein-
land so much as electricity, particularly in
Survival training for electric vehicles and batteries: manufacturers that pass TÜV Rheinland’s rigorous testing are ready to take on the global growth market of high-voltage technology.
Merciless temperature drops, searing heat: at the European Electric Mobility Center
in Helmond, TÜV Rheinland can simulate all climate zones in the world.
North Brabant Province. The world’s most
modern climate chamber is just one aspect
of what makes Helmond home to the
toughest tests for e-vehicles: on the four-
wheel drive roll test dynamometer and in
one of Europe’s most up-to-date crash test
systems, vehicles must give their all if they
are to pass muster before the strictly impar-
tial judges of Helmond. All tests are per-
form ed according to international standards
for the safety of humans and machines.
Further key tests relate to service life, de-
pendability and energy yield. In the new
competence center, the European Electric
Electromobility
contact 3.11
“Providing ultramodern
solutions for industry and
governments on the in-
ternational level to raise
electromobility to the next
technological plane – this
is our mission.”
This statement of Dr. Aubel at
this year’s IAA is a clear acknowl-
edgement that there is a lot to be
done in the way of electromobility
research and development.
TÜV Rheinland has established the
necessary capacities on a world-
wide scale.
09
Trends & Innovation
Mobility Center (EEMC), which we operate
in Helmond jointly with scientists from the
research institute TNO, devel opers seek
answers to important issues relating to the
practical fitness of e-vehicles – of whatever
make. Answers that are, of course, never
released to the pub lic. Researchers and ex-
perimenters want confidentiality – so our
experts’ lips are sealed. The more unsatis-
factory the results, however, the more inten-
sive the dialog with the clients: manufac-
turers and suppliers. “With the EEMC, we
see ourselves as a development partner of
the automotive industry – if necessary, from
the idea to the completed vehicle. For our
customers, that means short paths in the
development phase,” explains Dr. Thomas
Aubel, Executive Vice President Mobility at
TÜV Rheinland. “We can test changes to
components or the system as a whole for
safe ty and functionality right away.” TÜV
Rheinland certifies success in writing with
an inspection mark as well as with homolo-
gation – the key to the market.
The path to the market: a marathon
But for many it is still a long way to that
point. And many automotive managers are
aware of this. According to the European
Automotive Survey 2011, Europe’s automo-
tive heads do not see an electric vehicle
breakthrough before 2022. Decision-mak ers
from around 300 European suppliers and
carmakers were surveyed. The study’s
author, Peter Fuss, is convinced: “The trans-
formation to electromobility is not a 100-me-
ter dash, it’s more like a marathon.” A lot
will depend on who will make it to the finish
line. Cooperation agreements like those
with TÜV Rheinland are pacesetters in the
competition for the mobility concept of the
future.
INFORMATION
Frank Ramowsky
+49 221 806-2306
www.tuv.com
Trends & Inn
MASTERS OF INSULATION
10 contact 3.11
work, says the Federation, is not a problem:
it can be performed just as on a convention-
al vehicle. But as soon as work must be
performed on the HV system or electronic
components, the heart and soul of an e-
vehicle, specialized knowledge is required.
How do I interrupt the voltage? How do I
secure the vehicle against being switched
on? How do I determine whether a current
is still present? How do I protect myself
against electric shocks? These are ques-
tions that rescue workers will also need to
be able to answer more and more in the
future. In the event of a traffic accident,
they must recognize within seconds
whether they are facing a conventional,
electric or hybrid vehicle. They also need to
know where to place the Jaws of Life and
how to prevent electric shocks not only to
themselves but to the passengers.
Since 2010, the TÜV Rheinland Academy
has been offering regular basic seminars
and advanced training courses on working
safely with high voltage technology. The
target groups: workshop service staff, fire-
fighters and accident responders. Among
other groups, we have trained employees in
six German Renault workshops who service
30 electric vehicles for selected fleet and
business customers. News of this service
has spread as far as Shanghai: a Mercedes
dealership wants to get training in the new
technologies – a perfect fit with the new TV
campaign, “Staying alive.”
INFORMATION
Hans Thum
+49 221 806-3056
www.tuv.com
Around 50,000 electric or hybrid vehicles currently travel on Germany’s roads. The high-voltage systems work with currents of up to 700 V. It represents a high risk for untrained workshop staff and emergency responders – and careless employers.
Danger wears orange. The high-voltage ca-
ble snakes through the entire vehicle –
“Caution: high voltage!” Even after being
switched off, with the special service plug
pulled and the fuses removed, electric vehi-
cles can still continue to carry a voltage for
up to five minutes. “Depending on the cir-
cumstances, a shock like that can be fatal
or cause severe, permanent injury,” warns
Dr. Ulrike Roth, occupational physician at
TÜV Rheinland. Just 20 milliamperes (mA)
causes muscle cramping, making it impos-
sible let go of the current source without
help. Currents above around 80 mA can
cause ventricular fibrillation. And 700 volts
can be lethal.
“Basically well set up”
Many businesses in the automotive sector
apparently still fail to take the risk seriously.
Over 80 percent of workshop mechanics
have received no training on how to work
on electric vehicles, according to a repre-
sentative survey from 2010. One quarter of
all businesses will also work on an unknown
electric car without training. Employers can
be liable if an untrained technician suffers
an accident, as in principle they are obliged
to care for the well-being of their staff –
which includes appropriate safety instruc-
tion.
Since 2009, the German Federation for Mo-
tor Trades and Repair (ZDK) considers itself
well set up with its industry-specific training
offerings. General service and maintenance
Electromobility
contact 3.11
Trends & Innovation
Our specialists are also in-volved in creating safe work-places for electric vehicles in dealerships and service ope-rations. These businesses need to put up around €5,000 as the price of admission to this future technology – not including employee training.
A MECHATRONICS WORKPLACE OF THE FUTURE
Insulated gloves:
Mechanics can’t perform any maintenance or repair work on the high voltage network without them.
Helmet with face protection:
Deformable and in-sulated against 1,000 volts.
Insulation meter:
Extremely important for protecting people
against electric shock. It also helps prevent
damage due to uncon-trolled fault currents.
Trends & Inn
12
Facts
contact 3.11
TÜV Rheinland has earned not one but two awards with its
2010 Annual Report: the Silver Award in the category
“Business Services” and the distinction of being one of the
“TOP 50 German Annual Reports of 2010.” The prizes
were presented by the League of American Communica-
tions Professionals (LACP) in the context of its Vision
Awards – the largest international annual reports competi-
tion. With 97 out of a possible 100 points, our annual report
“Boundless” ranked among both the best in our industry
and Germany’s top 50. The report was impressive for its
concept and design, as well as its topics and motifs. The
jury characterized the overall presentation of the report as
“excellent” and “extraordinary.” “We’re very happy about
this international recognition, especially because it’s our
first integrated sustainability and financial report,” says Aud
Feller, Head of Communications at TÜV Rheinland AG.
QUALITY WITH-OUT BORDERS
Information: Aud Feller, [email protected]
Automotive glass manufacturers and suppliers around the world can
now receive certification from TÜV Rheinland – their key to entering
the European market. In the Netherlands too, we are accredited by the
motor vehicle regulatory authority Rijksdienst vor Wegverkeer (RDW),
which authorizes our experts to test safety glass for cars according to
uniform European standards. Whether specially hardened or laminated
glass or glass-plastic hybrids: the focus is on such attributes as the
radiation transparency and translucency of automotive glass as well as
mechanical stress tests. Over weeks of testing under tough condi-
tions, the climate chamber can reveal whether the glass is heat-resis-
tant. And our glass experts are busy around the world: they are author-
ized to conduct tests directly at the manufacturer’s facility. “For us,
this accreditation is a further milestone on our current expansion
course,” says Andre Piers from the glass products testing center at
TÜV Rheinland in the Netherlands.
CLEAR AS GLASS
and Figures
Information: Andre Piers, [email protected]
Shattering results: the experts test how the safety glass responds to a blunt, massive object.
CORPORATE REPORT 2010
Award-winning: our Annual Report with the Singapo-re skyline on its cover.
TIME BOMB: Does my fertilizer contain
explosive ingredients? TÜV Rheinland can now
answer this question for manufacturers. If the
result is negative, they can rest assured that their
products cannot be misused. The Oslo bomber
fabricated his own device – from fertilizer and die-
sel fuel.
NEW: from July 1, 2012, onward the new stan-
dard EN 1090-1 will apply to structural elements
in steel and aluminum. By that time at the latest,
manufacturers of structural building components
must have the corresponding certificate in order
to sell their products in Europe.
GROWTH: Do not destroy! With the acqui-
sition of the Dutch testing service provider Sono-
vation, our global non-destructive testing capacity
is enhanced even further. Particularly for compa-
nies in the oil and gas industry, TÜV Rheinland
now possesses additional capacity in the area of
technologically sophisticated non-destructive
testing. This includes ultrasonic analysis, corro-
sion tests and special measurement methods for
pipe systems.
ANNIVERSARY: Has it really been that
long already? TÜV Rheinland has been active at its
locations in Thailand and the Philippines for two
decades now. Hundreds of guests celebrated this
occasion with us – in Thailand on a boat with a
view of Bangkok, in the Philippines in an elegant
hotel.
contact 3.11 13
EHEC cucumbers and dioxin eggs are having an impact: 70 percent of Germans
are afraid of contaminants in foods, according to the German insurer R+V Ver-
sicherung. Even though this fear is not always justified, restaurants, cafeterias
and other food service operations can build trust using a brand-new product:
the Clean Card® PRO in credit-card format detects protein residues on working
surfaces and devices in just 30 seconds with a single swipe. This is a tremen-
dous advance, as these surfaces are a “land of plenty” for germs and bacteria.
If the color scale on the card signals danger, the surfaces and equipment must
be cleaned again. Conventional wipe and swab tests require several days to
show results. Many food service businesses demonstrate their commitment to
uncompromising hygiene with the mark “TÜV Rheinland certified cleaning ef-
fectiveness.” With the Clean Card, they now have a simple, low-cost tool for
checking their working services – a favorite focus for our inspectors – them-
selves.
THE KEY TO CLEAN BUSINESS
An effective day-to-day hygiene aid: the Clean Card® PRO shows if a surface is clean within just 30 seconds. Can protein residue be found? With one swipe it becomes instantly clear whether germs or bacteria will find nutrients. In that case, more cleaning is required.
Information: Dr. Wolfram Weinrebe, [email protected]
COMPACT
14 contact 3.11
Product recalls are annoying. Taking your car
back to the workshop is one thing, but re-
turning your pacemaker to the manufac-
turer? It’s scary but true: From artificial
limbs to implantable defibrillators, compa-
nies keep recalling their medical devices in
recent years because faults have been de-
tected after delivery. To keep these cases
to a minimum, there are strict regulations in
the European Union governing products
ranging from plasters to surgical stockings,
from condoms to X-ray machines and from
dental crowns to shoulder joints.
Manufacturers can obtain permission to
display the required CE mark by showing
that they have a quality management sys-
tem in place. They must also prove that their
products fulfill the “essential requirements”
– or in other words, that they are safe and
effective. An independent authority known
as a “Notified Body” then confirms that
everything has been done according to the
regulations. TÜV Rheinland belongs to the
group of companies that has been en-
trusted with this task.
Patients on the operating table generally
don’t ask who certified their personal spare
part or its creator, and what standards were
used. Manufacturers are different. They can
choose which Notified Body to entrust with
Technology & Safety Patient Wellbeing
Greater safety for patients is the goal of a voluntary Code of Conduct for the assessment process of medical devices. It’s about time there were con sistent standards, since whether a pacemaker is safe or not shouldn’t depend on where it came from.
OPERATION CODEXthe approval process for their product – and
there are clear variations throughout the EU.
The national authorities often impose diffe-
rent requirements, for example regarding
expert qualifications. For that reason, com-
parable qualifications are a key aspect of the
Code of Conduct.
Diverse demands in Europe
“To us, appropriate qualification means that
our experts are familiar with the specific
product type and that they’re up-to-date
with the latest technological develop-
ments,” says Dr. Wilma Hartung, our expert
on medical devices. “The national authori-
ties monitor their Notified Bodies quite
diffe rently – once a year in some countries,
only once every two years in others and
never at all in some places,” she adds. How-
ever, the products can be sold all over the
EU if they bear the CE mark, regardless of
contact 3.11 15
where they come from. It goes without say-
ing that in the highly competitive growth
market for medical devices (see inset), pric-
ing and speedy market access are important
selling points.
Great start: 11 out of 80 already comply
To ensure that patient safety doesn’t suffer
in tough competition, we and four other
leading Notified Bodies created a Code of
Conduct in 2009. Compliance is voluntary.
The aim is to develop a consistent basis for
the certification and inspection of medical
product manufacturers. By 2011, the Code
had already been adopted by 11 of the 80
Notified Bodies in Europe, including compa-
nies from Germany, France, Great Britain,
Luxemburg, The Netherlands and Turkey.
Among other things, the Code of Conduct
focuses on ensuring comparable levels of
expertise, while also defining a minimum
Health needs safety: TÜV Rheinland
voluntarily complies with the Code
of Conduct.
From high-tech devices to sticking-
plasters: Medical devices must be
reliable. The Code of Conduct is a
step in the right direction.
16 contact 3.11
risk medical devices like pacemakers via a
central authority. Neither the manufacturers
nor the Notified Bodies agree with this idea
from Brussels. “To keep up with the rapid
pace of technological development, an
authority like that would need a huge team
of experts. In the current job market, there
aren’t even enough specialists available,”
says Dr. Hartung. “With our experts and our
initiative, we aim to contribute to the har-
monization process and help improve quali-
ty standards at a voluntary level.”
The quality initiative is now even making an
impact beyond European borders. The Tai-
wanese approval authority is considering
only allowing European Notified Bodies that
have signed the Code of Conduct to join the
“Taiwanese Cooperation Program” from
now on. After all, prevention is still better
than cure.
time frame for certification and surveillance
audits, regardless of company size. “During
an audit, we evaluate the technical docu-
mentation for a medical device and careful-
ly examine the manufacturing processes.
These range from development and the
purchase of raw materials to production and
packaging,” says Dr. Hartung. “We also
scrutinize the supply chain. For example, if
it turns out that certain pacemakers have
been delivered with faulty batteries, well-
regulated documentation helps ensure that
the products can be recalled quickly – hope-
fully before they’ve been implanted in pa-
tients,” explains the expert.
Fear of a central authority
The product recalls of the past few years
and the varying standards in Europe also
worry the European Commission. It has in-
dicated plans to only grant approval for high-
Safety is the top priority:
TÜV Rheinland specialist
Dr. Wilma Hartung helps
promote the Code of Conduct.
A HEALTHY MARKET
Each year, medical devices worth around 210 billion euros are sold worldwide. With a turnover of 22 billion euros, Germany is the third biggest market after the USA and Japan. Germany is also the third biggest production location und the second largest exporter of goods. German medical technol-ogy companies make more than half their revenue from products that are less than three years old – a clear indication of the industry’s great innovation potential.
INFORMATION
Dr. Wilma Hartung
+49 221 806-1693
www.tuv.com
17
Papal visit Technology & Safety
PROTECTING THE PONTIFF
kontakt 3.11
Papal visit in the German capital: the safety of the appearance of Benedict XVI before around 61,000 people in the Olympic Stadium was not a matter of faith – it needed a blessing from TÜV Rheinland experts.
All-seeing: Uwe Dewitz inspects the altar installation.
contact 3.11
18 contact 3.1118
one foot to the other, bite down hard on
their chewing gum or check their cell
phones for the thousandth time. Does the
stage structure really come up to code? Will
the expert find any defects? The conse-
quences are unthinkable if Uwe Dewitz re-
fuses to bless the safety of the stage.
Calm in the storm
The athletic engineer doesn’t let the general
anxiety get to him. On the contrary: with full
concentration, he turns his eye first to the
rear section of the altar installation. Appar-
ently there were problems here: “This thing
was partially built into the spectator’s plat-
form. But that only supports loads of up to
550 kilos per square meter,” Dewitz ex-
plains. As the papal platform is heavier, its
weight had to be redistributed using a com-
plex special structure. It took the platform
builders several days to get a handle on the
problems. The chief structural engineer gave
his OK, and our inspector verified the calcula-
tions in advance. He can find no fault in the
finished structure – on to the next section.
Seek and ye shall find – defects
Uwe Dewitz prefers heavy metal over light
music. He describes with enthusiasm how
he recently got to inspect the stage for AC/
DC. Dewitz views the papal visit more dis-
passionately. “He’s also just a person,” says
Berlin resident Dewitz, and returns his at-
tention to the altar installation.
The railing at the edge of the stage falls
victim to a tape measure. “Only 90 centime-
ters high, but we need at least 110. Also,
the railing gives when you lean on it,” says
Dewitz, and returns his tape measure to his
pocket. Before a representative of the scaf-
folding company can start explaining,
Dewitz recommends immediately reinforc-
ing this section and attaching a warning sign
as well. Dewitz also critically scrutinizes the
elevator concealed in the interior of the
stage to allow the Pope to appear without
climbing stairs. “It’s totally dark in here and
completely open on one side,” says the
expert. “Whoever is operating this elevator
tomorrow has to be instructed very care-
fully beforehand.” The assembled repre-
The Olympic Stadium just one day before
the Pope’s arrival in Berlin – a high-security
zone. Only those with a pass issued by the
State Office of Criminal Investigations
dangling from their necks are allowed in.
Police patrol all the passageways, their
bomb dogs sniffing in every corner. All clear
– no explosives. Workers in black erect the
seating row by row. Uwe Dewitz marches
purposefully up to the white stage. The TÜV
Rheinland expert has mission from the
Archdiocese of Berlin: to inspect the
250 -square-meter altar installation and its
substructure for safety. This is a task of
great importance, after all, Pope Benedict
will celebrate a mass on the next day – be-
fore an anticipated 70,000 people in the
stadium and millions of television viewers
around the world.
A blessing for safety?
Uwe Dewitz is already awaited in front of
the stage. This is the moment of truth for
the organizers and the scaffolding compa-
ny. They nervously shift their weight from
Measuring up: the platform for people in wheelchairs meets standards.
Inconvenient questions: Uwe Dewitz wants to know all the construction details.
Heavyweight: Uwe Dewitz checks to ensure the stage is well supported.
19
Papal visit Technology & Safety
contact 3.11
No half measure: the Delay Towers must meet all standards.
A hard nut to crack for stage build-ers: the stage was built into the spectator`s platform. It took days to get the statics right.
sentatives all nod their heads. Dewitz then
disappears with the group into a back room
of the stadium to discuss his inspection
report with them. As everyone who watched
Pope Benedict’s celebrated appearance in
Berlin knows, Uwe Dewitz issued his ap-
proval. Thanks to him, the event went with-
out incident for the Pope, both on and under
the stage.
INFORMATION
Uwe Dewitz
+49 30 7562-1272
www.tuv.com
GERM WARFARE
20 contact 3.11
Cola with no ice and bottled water for brush-
ing teeth! Up until now, this globetrotters’
rule of thumb has been considered neces-
sary only for developing countries. The pub-
lic water supply in industrialized nations was
considered entirely beyond suspicion. Ac-
cordingly, Germany’s 80 million residents
trust in tap water. Rightfully so? Not en-
tirely, because what counts is what comes
out at the faucet. And that’s where experts
from TÜV Rheinland, together with the fi-
nancial and consumer-affairs television pro-
gram “plus-minus,” took 50 samples from
public buildings in ten major German cities.
Working incognito, they gathered water at
railroad-station restrooms, city halls, hospi-
tals, retirement homes and universities. Our
inspectors filled the water in sterile bottles
and brought them to our own microbiology
laboratory for examination – while maintain-
ing the cold chain throughout. The result:
half of all samples contained microbiological
contamination, sometimes to an extensive
degree. “Among other things, we detected
E. coli or coliform bacteria, normally found
in the intestine, in eight samples,” reports
Dr. Walter Dormagen, microbiologist at TÜV
Rheinland. In people with weakened im-
mune systems, these can cause diarrhea
and vomiting. In four samples, the experts
found germs such as legionella. Inhaled as
mist droplets, these penetrate deep into the
lungs, where they can cause serious illness.
Fill it up!
The testers at the faucet imitated everyday
practice: open the tap and fill the bottle. The
German drinking water regulations (TVO
2001) are not nearly that simple. Under
these, the tap must first be sterilized using
an open flame before water is tapped. The
microbiologist calls this “anything but real-
istic.” At the same time, he denies that
there is an elevated danger: for healthy
people, the risk of illness due to germs in
drinking water is relatively low. Still, where
the contamination occurs remains an open
question. The fact is that the water utilities
supply a high-quality product, but guarantee
it only up to the consumer’s walls. The
owner or operator is responsible for the
pipes in the building. And they often don’t
seem to know what is happening on the
way to the kitchen or bathrooms.
TÜV Rheinland informed them as soon as
the test results were available, because
they need to ensure that the water hygiene
is up to par at all water outlets. One method
is to regularly flush pipes with rapidly flow-
ing water. “If the water stagnates or flows
with little pressure, so-called ‘biofilms’ can
easily form, which put germs into the drink-
ing water,” explains Dr. Dormagen.
Let it run
Brown water from the faucet means that it
has been standing in the pipes for a long
time. The only thing to do then is to simply
let it run and flush out any germs. “You can
recognize fresh water because it’s much
cooler than stagnant water when it comes
out of the tap,” explains Dr. Dormagen. And
one more thing: the temperature in the wa-
ter heater should be set to at least 50 °C, as
germs hardly grow at all above this tem-
perature. With these simple rules, anyone
can enjoy German tap water without a
worry.
INFORMATION
Dr. Walter Dormagen
+49 221 806-2342
www.tuv.com
Working undercover, experts from TÜV Rheinland took water samples from public locations throughout Germany. Their findings: bacteria grow in the pipes of universities, city halls and retirement homes.
contact 3.11
Undercover investi-gation: our testers
took 50 samples. The analyses show that the purity require-
ments are not always met.
OWNERS’ RESPONSIBILITY
The new German drinking water regulation (TVO) took effect at the beginning of 2011. It defines new limits, for instance for legionella, plus strict water hygiene requirements. Owners of buildings accessible to the public must have their pipes and sanitary facilities inspected and maintained according to TVO. Our experts support building operators and private in-dividuals with microbiological examinations and hygiene inspections, and test their drinking-water infrastructure for them on a regular basis. This increases owners’ peace of mind while reducing their liability risk. Additional information can be found at www.bmg.bund.de.
Water hygiene Technology & Safety
21
RESCUE REMEDY
22 contact 3.11
I’m at my wits’ end. My iPhone. Gone. Lost
it on the train. How could that happen? I
can’t stand to think about it. Corre-
spondence, quotations, draft contracts,
sketches … passwords can be cracked …
whose hands will my cell phone fall into?
I’m sitting here on the hotseat in IT, begging
for forgiveness. Instead of reading from the
company cell phone policy, the IT security
officer gets to work immediately: “Don’t
panic, we’ll take care of it right now,” he
says comfortingly. The security officer finds
me in the system – click, click, click. “There
– done.” I breathe a sigh of relief. A single
central command – called a kill pill – has
deleted all sensitive data on my iPhone,
wherever in the world it might be. It’s still a
shame to lose my device and all that work,
but the intangible loss to the company is
limited. It’s not a license to be forgetful for
klutzes like me, but I do rest easier. IT secu-
rity for mobile devices can be so easy, but
is still very much the exception, not the rule,
in small and medium-sized enterprises.
Many businesses permit the use of smart
phones and tablet devices, but fail to consid-
er whether all employees send their e-mail
and other sensitive data in encrypted form,
or whether the cell phone is password-pro-
tected. In times of increasingly frequent IT
scandals, more and more decision-makers
are starting to take note of this gaping se-
A hacker’s heaven: lost or stolen smart phones and tablet PCs are tempting targets for corporate data thieves. But a “kill pill” can reliably protect against crooks in the event of loss of the device. TÜV Rheinland tested 15 control programs.
curity hole: at the IT
security conference of
TÜV Rheinland, the to-
pic “Mobile Security”
was the popular favo-
rite. “This discussion
never came up with BlackBerry,” says Ro-
land Potzner, Head of IT at TÜV Rheinland
i-sec, the information security specialists.
Authorized personnel only
Although network problems have tarnished
the good reputation of the Research In Mo-
tion (RIM) devices somewhat, the manufac-
turer sealed off its business flagship solu-
tion thoroughly in advance – unlike the
manufacturers of entertainment-oriented
devices like the iPhone and Android phones.
Software vendors have recognized this as
well. Increasingly, they are marketing cen-
tral control software for mobile devices in
businesses. TÜV Rheinland tested 15 pro-
grams, and the recommendation is clear:
the program from MobileIron proved to be
the best native mobile device management
solution. And by the way, this is the soft-
ware that we use in our own data centers.
There, the “mobile device brain” centrally
monitors all iPhones, Androids and other
smart phones, and knows who has what
device, including the phone number. Only
those who are registered and can authenti-
(1) If the smart
phone is lost, (2)
the employee in
question reports
the loss to the
company’s IT ad-
ministrator, (3) who
then generates a
kill pill signal (4)
that deletes the
data on the mobile
device.
Kill Pill
1
2
3
4
contact 3.11 23
cate themselves can access the company
network. Our information security special-
ists have since migrated from BlackBerrys
to iPhones, and use the software for inte-
grating the security infrastructure of our
enterprise. “iPhones are less expensive to
maintain, so that the costs for security soft-
ware are amortized after only about a year,”
explains Frank Melber, Head of Data & End-
point Security.
Island in the stream
The procedure with the MobileIron solution
was astonishingly simple: within two days,
all employees had registered themselves
via Internet using their new iPhones, auto-
matically triggering a security chain. The
software automatically downloads regular
configuration updates to the mobile end
user devices, taking a load off the IT depart-
ment and ensuring that company data can
only be transmitted in encrypted form. If an
employee reports his or her device as sto-
len, the administrators send the kill pill. This
eliminates the data – tough luck for com-
petitors or data dealers. And by the way:
when employees use their private smart
phones for work (“bring your own device”),
the software from Good Technology is
worth considering. This installs a sort of
“data island” on the smart phone that en-
capsulates and encrypts all company data
– independently of all other data on the de-
vice. If the smart phone is lost, the adminis-
trator can lock the island like a safe.
Both solutions have a common advantage:
they ensure high data security and flexibility.
“Every employee wants an iPhone today,
tomorrow it may be a Samsung smart
phone, or both together – this no longer
poses a problem from an IT security per-
spective,” Melber emphasizes. My new
iPhone will be delivered tomorrow. Fortuna-
tely, I regularly synchronized my old device
with my computer – the phone may be his-
tory, but not the work of the past months.
Mobile Security Technology & Safety
A heart for klutzes or an
open door for crooks?
Business data security
should not be left to
chance – it’s controllable.
INFORMATION
Frank Melber
+49 6051 9749-60
www.tuv.com/
informationssicherheit
“COMPLETELY
contact 3.11
Georg Behrens, REG Execu-tive Director: “We have the trust of our parent compa-
ny and much more satisfied customers.”
Dr. Wolfgang Kallmeyer, TÜV Rheinland: “We
harmonized the systems of REG and TS.”
24
Georg Behrens, Executive Director of
Real Estate Germany GmbH, talks with
Dr. Wolfgang Kallmeyer from TÜV Rhein-
land about the hurdles and successes
the logistics giant’s real estate subsid-
iary experienced on its way to the free
market.
Can you recall the climate of the change
process?
Kallmeyer: I sure can! It was zero hour. Many
processes were still based exclusively on
those of Deutsche Post. The market opening
meant that the facility managers had to play
by completely new rules. Because now they
were no longer operating entirely within a
corporation, but for the first time had to
prove themselves to external customers.
That in itself was a paradigm shift.
Behrens: That’s right! There’s no longer a
permanent guarantee of existence. When
Deutsche Post DHL sold off large portions
of its real estate holdings, REG had to be-
come better than its competitors in order to
retain its customers. That was a real chal-
lenge!
Back to the future
They’re still out there: the “dark stars”. Little known to the general public, but true market leaders in their sectors. Real Estate Ger-
many GmbH (REG), currently one of Germany’s largest facility managers, is one of these hidden champions. Following the privatiza-
tion of the parent company Deutsche Post, this property and facility specialist had to re-engineer itself within an extremely short time.
TÜV Rheinland supported REG and its subsidiary Technischer Service (TS) through this painful transition – from public-sector bu-
reaucracy to commercial enterprise. An ideal partnership, as TÜV Rheinland is highly familiar with the structures at Deutsche Post
following multiple projects. Once as unresponsive as a supertanker, today’s REG navigates the real estate market with adility. With
its certification in quality management and international environmental management, REG is setting course for demanding challenges.
Markets & Expertise Interview
NEW RULES”
25contact 3.11
Where did the going get toughest?
Behrens: One part of the change process
was the implementation of an integrated
management system that restructured de-
cision-making and controlling processes.
For instance in the area of complaint han-
dling: as facility management at Deutsche
Post had no previous experience with ex-
ternal clients and tenants, there was no
defined, uniform procedure for handling
complaints. The consequence was that
some work orders were simply not passed
on, or it was no longer possible to deter-
mine whether, when or by whom they had
been taken care of. By contrast, the new
process defines precisely who the contact
person for complaints is, to whom and by
what channels repair orders are issued and
by when they must be completed.
Kallmeyer: In the case of REG and TS, the
matter was particularly complex. Although
the two companies are separate legal enti-
ties, they have a lot of mutual interfaces, so
that we had to adapt the management sys-
tems to each other. TS is REG’s integrated
technical contractor.
What role did communication play in the
transformation process?
Kallmeyer: A huge role! You can’t expect
employees who have been successfully
working according to a specific set of rules
for years to suddenly apply completely dif-
ferent rules from one day to the next. Get-
ting people on board was crucial to success.
Behrens: We took the time to launch a road-
show that visited all 16 REG locations and
the 18 technical offices of TS throughout
Germany. Talking to people – that was the
heart of it. Because the new management
system manual is not an encyclopedia that
you can simply put on the shelf and forget.
You have to explain, convince and verify,
again and again. The cooperation with TÜV
Rheinland was extremely useful for us. The
presence of the consultants in the roadshow
clearly demonstrated how important the
project was to everybody. Our postal service
origins also had some advantages. Our em-
ployees are excellently trained and identify
closely with their jobs and company. Com-
petitors struggle with high fluctuation, while
we enjoy very high employee loyalty.
Key corporate fi gures:
13,000,000 m2 managed space
Service orders per year: 750,000
Properties: over 10,000
26,000 leases
Did you know that Germany is Europe’s largest real estate market? Value: €bn 7,109.
26 contact 3.11
What makes the property and facility
management market so exciting?
Behrens: It’s an extremely complex busi-
ness. We are responsible for ensuring that
our tenants have the space infrastructure
they need to be successful. With the mil-
lions of square meters that we manage
throughout Germany, unplannable tasks,
such as storm damage, arise every day.
Also, the market is undergoing a major tran-
sition. In our segment, mixed-use and logis-
tics properties, I anticipate a rapid concen-
tration process. We are well positioned for
this future.
Why is the management system and
certification so important to you?
Behrens: Trust plays an enormous role in
property and facility management. Real es-
tate investments involve a huge amount of
money, but investors commit most of it
during the use phase, and not for procure-
ment. As a real estate manager, we bear a
trustee responsibility for the tenants’ satis-
faction. It is often years before the owner
knows whether this responsibility is met –
when the tenants extend their leases. A
certified management system is an impor-
tant indicator for owners that the managing
company possesses the organizational
framework to consistently perform good
work. Quality is not a coincidence, but
something that can be secured and guaran-
teed on the process level.
How do the efforts of the past look to-
day?
Behrens: The hard work paid off: our clients
are significantly more satisfied, as the latest
surveys show. And contracts initially for a
limited period have been extended. Most of
the investors that bought former Post prop-
erties from the real estate company con-
tinue to depend on REG and TS as their
property and facility managers. We are very
proud of that.
Where is REG showing its strength right
now?
Behrens: We’re present throughout Ger-
many. The other large service providers are
active in the metropolitan regions, but no-
body else is as well positioned in medium-
sized and small centers as we are. We are
present even in towns like Berchtesgarden
or Neumünster. This makes us the partner
of choice for clients who have more than
just one or two properties in the large cities.
New heights: REG and TÜV Rhein-land cooperate successfully.
The origins of Real Estate Germany (REG) and Technischer Service (TS)
In order to concentrate on its core business, Deutsche Post sold its real estate holdings to an investment firm in 2008. From then on
was only a tenant in those buildings. It vacated some of them partially or completely; the new owner rented the vacated space to third
parties and sold properties. Deutsche Post spun off the units responsible for property management and facility management; these,
together with other former business units, emerged as REG and TS. From its headquarters in Bonn, REG now manages over 10,000
buildings and around 13 million square meters of space throughout Germany. With an army of technicians and other professionals, the
subsidiary TS handles all aspects of maintenance and repair – from door knobs to inspecting robbery alarms and elevator systems.
INFORMATION
Dr. Wolfgang Kallmeyer
+49 221 806-3410
www.tuv.com
BYE-BYE WIRE STIR-FRY
contact 3.11
New cell phone, new charger. At least, that’s how
it’s been up to now. And the same problem applies
when buying a new camera or MP3 player. The re-
sult: overflowing drawers full of countless,
hopelessly tangled adapters and
chargers. Neither environmentally
friendly, nor sustainable, nor practi-
cal – particularly not when on the
move. Who doesn’t dream of a
brave new world where a single
charger serves all small mobile de-
vices – whether cell phone, camera
or personal music player, regardless
of manufacturer or product gener-
ation?
Induction – not just for cooking
At first glance, this little black plate seems almost
magical. It certainly doesn’t look like a charger –
more like an iPad. It functions somewhat like an
induction cooker – and still the whole thing seems
totally implausible. Just put your phone, camera or
whatever on the plate and charge them all at once?
With no cable salad? Anywhere including public
places like airports, office buildings and restaurants?
It works. A separate sleeve slipped over each device
makes them start communicating with the charger.
But this new technology is not magic: it is an ex-
tremely sophisticated form of energy transfer via
induction. And to keep the electronic devices from
interfering with each other, the Wireless Power
Consortium (WPC) has developed a new standard.
The move places WPC at the forefront of worldwide
efforts to promote a standard for wireless charging
technology. And it has already come up with a pow-
erful name: Qi, pronounced “chi.” This word stands
for a key concept in eastern philosophy and is best
translated as vital energy; it is at the heart of such
disciplines as Chi Gong and Tai Chi. “The principle
of invisible energy flows is the same in both cases,”
explains Uwe Halstenbach, Head of TÜV Rheinland
in Taiwan. And he should know. His laboratory was
recently authorized by the consortium to test this
promising miracle device according to the newly
defined Qi standard – the only laboratory in the
world to date. If a charger passes the TÜV Rheinland
test, it can successfully communicate with standard
cell phones and cameras, and is awarded the Qi
mark. “Although this project is still in the early
phases, the interest and particularly the demand
from individual companies is great,” says Uwe Hal-
stenbach. Understandable for such a pioneering
idea. After all, what long-suffering mobile device
user doesn’t want an alternative to cable chaos?
Finally – no more mixed up adapters: TÜV Rheinland is testing a new technology in Taiwan according to a specially developed standard. The confusion of chargers from multiple manufacturers may soon be a thing of the past.
No black magic: This
simple black plate has
a bright future – as a
wireless charger
Wireless charging Markets & Expertise
27
INFORMATION
TÜV Rheinland Taiwan
+886 2 25287007
www.wirelesspowerconsortium.com
“ Big demand from companies,”Uwe Halstenbach,
TÜV Rheinland Taiwan.
28 contact 3.1128
Colorful, exciting and brand-new every three months: TÜVtel, the children’s knowledge magazine from TÜV Rheinland. Tess and Roby have loads of fun and information in store.
Smart and sassy: Roby und Tess explain technology.
Young fe-
male seeks
hands-on ex-
perience – when Viki Küppers has the op-
portunity to watch an elevator expert at
work and look deep into the shaft with him,
she doesn’t think twice. As a reporter,
twelve-year-old Viki is exploring the techni-
cal secrets of everyday life for the children’s
magazine TÜVtel. Inquisitive, creative and
with huge team skills, she and her co-re-
porter Leo bombard our elevator inspector
with questions and transform the magical
realm of technology into lively children’s
reading. Tomorrow’s trained experts are al-
ready in short supply today. The headhunt-
ers’ headaches vary around the world de-
pending on the severity of the shortage of
engineers: Germany – like all of Europe, in
fact – is desperately seeking skilled profes-
sionals. Turkey and Russia are also suffering
dramatically from a shortage of qualified
experts. China has enough well-trained en-
gineers for manufacturing, though it some-
times lacks those with specialized knowl-
edge. The situation in Africa and Korea is
similar. South America has sufficient young
engineers thanks to its high birth rates, and
India too stands out with excellently trained,
career-ready experts – although there are
not enough interesting jobs for them at
home. Meanwhile, companies are losing
orders worth billions due to unfilled vacan-
cies.
“More young people are studying engineer-
ing and national sciences right now, but in
the long term that cannot stop the decrease
in skilled workers due to the demographic
change in western nations,” says Norbert
Schnettberg, Head of Human Resources
Development at TÜV Rheinland. With the
marketing strategy of employer branding,
we as an internationally oriented provider of
testing services are seeking to attract the
DON’T WORRY, BE MECHANICAL
YY
m
h
It has hit Europe the hardest, but the shortage of skilled labor-ers is a worldwide trend. TÜV Rheinland is thinking long-term – and reaching out today to the technology fans of tomorrow.
People & Environment Young talent development
29contact 3.11
high-potentials: job fairs, scholarships,
social media, internships and lots and lots
of service for applicants are just some of
the weapons in the battle for the best and
the brightest. Certainly, graduates are be-
coming more demanding: “Two years ago,
applicants were happy to get any job. Now
they often have a pronounced sense of
entitlement,” says Andy Fuchs, HR mar-
keter at TÜV Rheinland. To power up re-
cruiting, he is networking with more and
more “fans” on the company career page
in Facebook.
TÜVtel yourself smart!
The short- and medium-term recruiting
strategy for young academics, which other
companies are also pursuing, is not suffi-
cient. In order to awaken an enthusiasm for
natural science and engineering at an early
age, we are venturing into the exciting ter-
rain of children’s communication: TÜVtel is
a colorful technology magazine for eight- to
twelve-year-olds. “Just the right age,”
writes Prof. Dr. Eva-Maria Jakobs in her
book, “Wege zur Technikfaszination”
(“Pathways to Fascination in Technology”).
According to her, children as young as ten
or eleven already have a positive or negative
basic attitude toward technology, which
does not change by the time they are old
enough for college. Tomorrow’s young tal-
ents do not panic when faced with bits or
mechanics, as the prevalence of cell phones
and computers in German children’s rooms
shows.
In this high-quality, 24-page publication,
child reporters like Viki and Leo and the
mascots Tess and Roby explain the com-
plex world of technology, humanity and the
environment. This is falling on fertile soil:
TÜVtel is convincing not only children.
Teachers are ordering this accessible maga-
zine for their lessons, parents for their chil-
dren. TÜVtel has also been sighted in Ger-
man Schools in Japan and China. Such a
sustained commitment starting at an early
age is urgently needed, as “Germany’s con-
tribution to the worldwide talent pool is
shrinking rapidly,” according to the current
OECD study “Education at a Glance.”
A proactive educational mission
TÜV Rheinland has been looking far ahead:
along with academies, private elementary
and secondary schools, vocational schools,
factory visits and laboratory tours, the test-
ing service provider has been aggressively
pursuing an educational mission in natural
sciences and engineering – with the kind
support of the child reporters.
INFORMATION
Human Resources Management
Norbert Schnettberg
+49 221 806-2472
TÜVtel
Aud Feller
+49 221 806-1726
http://de-de.facebook.com/
tuevkarriere
kontakt 2.11
The haunch of deer simmers in quince
sauce, the apple jelly dribbles over a cara-
mel chip, and a few meters away yogurt
drips into liquid nitrogen and solidifies as
frozen pellets. At the food industry trade-
show Anuga, eight top chefs from Ger-
many, Austria and Switzerland vie for the
title of “Cook of the Year”, one of the most
important German cooking competitions.
At a distance, it looks like the competition
is being held in the dressing rooms of a
fashion store. White wooden panels sepa-
30
Precision at high speed:
every move is rehearsed.
Miguel Contre ras (below
right) judges the cook´s
hand skills. Sebastian
Frank (below left) enjoys
his victory.
6M² OF HAUT CUISINEEight young chefs vie for the title “Cook of the Year.” To win they have to convince a jury of Michelin Star-wielding master chefs – and a man from TÜV Rheinland.
rate the cooks. Each is allotted a cooking
booth measuring just two by three meters:
six square meters of haute cuisine.
Cafeterias and cameras
In front of the wooden booths, the TV cam-
eras zoom in on Miguel Contreras. A fur-
covered microphone hangs a hand’s breadth
in front of his face, the heat of the glaring
spotlights causes sweat to bead on his
brow. In his regular job, he heads the caf-
eteria kitchen at TÜV Rheinland in Cologne.
3030303030303033030300303030303030303003030330303303030303003030303
Anuga People & Environment
31contact 3.11
This phase is one of the greatest challenges
for the participants in this competition: they
must prepare 18 plates in 15 minutes. As-
suming ten working steps per plate, con-
testants have only five seconds for each
action. No time to correct even the slightest
error – not to mention big mistakes.
Miguel Contreras examines the preparation
process, and waits with the service staff
Elegance in a tight spot:
the cooks create culinary
artworks in a cramped
space.
TÜV RHEINLAND AT ANUGA
Anuga – the world’s biggest food tradeshow.
More than 155,000 visitors attended this year’s 5-day
fair in Cologne. In an area totaling 285,000 square
meters, 6596 companies – including TÜV Rheinland
– from 180 countries presented themselves.
The testing service provider’s stand, located just a
few steps away from the “Cook of the Year” compe-
tition, focused on the topic of food safety. Alongside
safety assurance systems, aspects like sustainability
standards and energy management played impor-
tant roles. Representatives included TÜV Rheinland experts from Germany, Poland
and Argentina.
Today he is a member of the technical jury
of the competition, which this year is mark-
ing its debut at the world’s largest food in-
dustry tradeshow. The man from TÜV Rhe-
inland masters the unusual media interest
and answers every question that the jour-
nalists – including a team from German
national public broadcaster ZDF – throw at
him. And then he returns his attention to
the cooking booths.
The candidates are not only competing
against each other, but against the clock.
Each contestant has five hours to prepare a
three-course meal for six diners. The cost
of the ingredients may not exceed 16 euros
per person. At the end of the five hours, the
candidates have 15 minutes to prepare the
plates for the jury. Eight jurors, lead by
three-star chef Dieter Müller and television
chef Léa Linster – known among other
things from the ZDF cooking show “Lanz
kocht” – judge the dishes. Miguel Contre-
ras assesses the technical skill of the cooks
together with Dirk Rogge from Unilever.
“We pay special attention to cleanliness,”
says Miguel Contreras, and notes that
meeting the required hygiene standards is
particularly challenging under these condi-
tions. However, he notes, all the candidates
are cooking on a high level on this point as
well. “After all, I admitted them,” says the
Spanish native with a laugh. He was a mem-
ber of the jury throughout the preliminary
competitions, in which over 400 cooks took
part, and selected the candidates for the
semifinals – one of which was held in the
cafeteria of TÜV Rheinland.
180 moves in 15 minutes
After five hours, the first participant, Jan
Steinhauer from the gourmet restaurant Dirk
Maus in Essenheim, begins to prepare his
plates. His fingers fly over the white porce-
lain, creating a tiny work of culinary art with
tuna, chanterelle mushrooms and eggplant.
People & Environment Anuga
32 contact 3.11
until the plates are completed. Then the
waiters carriy the plates out the back to a
black paneled room where the illustrious
jury is seated at a long table, ready to try
the dishes. Using knives and forks the
jurors dissect the dishes into their constitu-
ent parts, taste and discuss them. In the
end, all that is left of the creative process is
a number on a point card. And a winner:
Sebastian Frank, head chef of the Berlin
restaurant Horváth. He prevailed over his
competition with autumn vegetables, en-
trecôte, sturgeon filet and a dessert com-
posed of carrots and currants. The Austrian
chef himself was as surprised as anyone by
his victory. “We came in second in the
semifinal in Berlin. So we thought we’d
place somewhere in the middle he says,
smiling broadly into a ZDF TV camera. From
a wooden booth to national television.
No bigger than a
fitting room: the
cooks work
be tween white
wooden walls –
in six square
meters of space.
Editorial InformationPublisher: TÜV Rheinland Aktiengesellschaft, Communication,
Am Grauen Stein, D-51105 Cologne
Phone: +49 221 806-4314 Editor: Aud Feller
Fax: +49 221 806-1760 Text: S+L Partners GmbH, Cologne
Internet: www.tuv.com Printing: Druckhaus Ley + Wiegandt, Wuppertal
Photos: Lothar Wels (Titel); Reinhard Witt (pp. 2, 3, 11, 20-21); Bob Ingelhart/istockphoto (pp. 2); Deutsche Post Real Estate Germany GmbH (p. 2, 26); TÜV Rheinland AG (pp. Titel, 3, 12); Illustrious/istockphoto (p. 4-5); electriceye/fotolia (p. 4-11); Alexey Dudoladov/istockphoto (p. 5); arsdigital/fotolia (p. 6); kristian sekulic/istockphoto (p. 6); Cpro/fotolia (p. 7); by-studio/fotolia (p. 7); Hanne Engwald (2) (pp. 8-9); Guido Schiefer (pp. 9, 30-32), Caspar Benson/fstop/Corbis (p. 9); Lukas Nuelle, Illustration (p. 11); amfora health care GmbH (p. 13), corbis/fotolia (p. 14-16); Bertram Solcher/laif (S. 15); dpa/picture-alliance (pp. 17, 19); Michael Ebner (pp. 17-19); vege/fotolia (p. 22); joel dietl/foto-lia (p. 22); logorilla/istockphoto (p. 22); vectorminator/istockphoto (p. 22); Yuri Arcurs/fotolia (p. 23); Jari Berger (p. 24, 25); Ralf Bille (p. 24); PR (p. 27); Luiz/fotolia (p. 28-29); Kablonk Micro/fotolia (p. 29); artcop/fotolia (p. 32); M.Gove/fotolia (p. 32)
Id-No. 1115073www.bvdm-online.de
The greenhouse gas emissions resulting from the production of this brochure have been offset by
investments in the Gold Standard climate protection project “Wind energy in Yuntdag“.
INFORMATION
Miguel-Angel Contreras y Schaffeld
miguel-angel.contreras.y.schaffeld
@de.tuv.com
+49 221 806-2138