tucon 2011- identifying and resolving middleware issues 4x faster at 1/5th the operating cost

© Copyright 2000-2011 TIBCO Software Inc.

IDENTIFYING AND RESOLVING MIDDLEWARE ISSUES 4X FASTER AT 1/5TH THE OPERATING COST

TED WILSON VP Business Development, SL Corporation

DANA WANG

IT Specialist, TD Securities


About TD Securities

• With more than 2,700 people in 14 offices around the world, TD Securities provides a wide range of capital market products and services to corporate, government and institutional clients who choose us for our knowledge, innovation and experience in the following key areas of finance:

– Investment and Corporate Banking

– Capital Markets

– Interest Rate, Currency and Derivative Products

– Commodities

• Our services include the underwriting and distribution of new debt and equity issues, providing advice on strategic acquisitions and divestitures, and executing daily trading and investment needs.

http://en.wikipedia.org/wiki/File:TD_Securities_Logo.png�


The Challenge

Unable to answer the question, “Are our critical applications performing as necessary to support our business services?”

Project Driver: Move to Centralized Monitoring

– TD Security ESB providing infrastructure supporting 10 trading systems across the bank (TIBCO EMS, BusinessWorks, Hawk)

– TDS Risk Reporting System (TIBCO EMS, BusinessWorks, Hawk)


The Challenge Requirements: 1.Operational perspective with real-time, single-pane-of-glass views across three

key areas: • Infrastructure performance • Middleware application health • Governance assessment

2. Real-time, single-pane-of-glass views:

• Spanning several critical application domains • Fully customizable to ensure right information and most intuitive presentation

for application support teams

3. Deliver a solution that could easily and quickly be extended to other application domains

4. Provide role-based views:

• Developers only have access to dev environment. Have read-only access to TIBCO processes.

• You can give anyone read-only access in a single view. Helps to bridge silos.

• Two categories of views: administrator view and read-only view. Execs will have the read only view.


The Challenge (cont.)

5. Particular concern surrounding new TIBCO releases, OS patches and market turbulence

6. No longer have to login to different Hawk domains

7. EMS monitoring really beneficial

8. Highly controlled environment


What TD Securities Did Before • Application support teams had no direct access to the information they

needed - solicited information ad hoc from TIBCO middleware operations

• Machine-level information came from a separate operations team with access to Hawk displays

• TIBCO administrators manually collected information from multiple sources

• Analysis ranged anywhere from 30 minutes to a few hours

TIBCO Administrators

TIBCO Admin Displays

Application Log Files

TRA Log Files

TIBCO Hawk Displays

System Log Files

Machine Level Info


TD Securities’ Solution • TIBCO RTView provides custom, single-pane-of-glass views into

application health • Full drill-down capabilities into TIBCO infrastructure components • Framework approach can be easily extended to new application

domains


TD Securities’ Solution • High-level summary display comprised of tabs for each application

domain: – TD Securities Enterprise Service Bus – Risk Reporting System – Additional application domains – All Hawk Alerts


All Hawk Alerts


TD Securities Enterprise Service Bus (TDS ESB)


Risk Reporting System (RRS)


A Better Process

• No more door-to-door • Information at fingertips • Instant visibility and

drill down • Target specific ops teams

to resolve issues • Framework custom but

reusable for easy expansion to other application domains


Business Outcome • Much faster detection and troubleshooting of issues up and down the

application stack

• Significant cost savings related to – Reduced degradations and outages – Increased compliance

– Increased productivity

• Streamlined problem identification, resolution – 75% less time

– 80% less in operations fees

• Custom yet reusable framework dramatically reduces cost to extend the solution

– Just add a few lines of code to an xml configuration file


TD Securities ROI Predicted ROI by TD Labor Savings Reduction in labor to troubleshoot a typical application issue.

– Minimum of 4 FTEs one hour to identify problem = 4 man hours – Now requires one FTE 15 minutes to determine this.

Represents an improvement in time to identify of 75% (3X faster) and a reduction operational cost/labor of 80% (4X lower cost)


About SL Corporation

• Privately owned software company since 1983

• Located in Marin County, CA

• Subsidiary office in Tokyo, Japan

• Over 100,000 licenses sold

• Core expertise in middleware monitoring and application performance monitoring


Select SL RTView Customers Financial Services E-Commerce/Retail Telecommunications

Energy Other

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RTView: The Solution Offering Application Performance

Monitoring

• Provide app support teams with visibility into supported applications

• Collect all necessary application-

centric and middleware-centric performance data

• Configure data aggregation and

persistence, filters, analytics, alerts and displays to deliver information tailored for app support teams

TIBCO and other Middleware Monitoring

• Determine how applications are interacting with TIBCO infrastructure

• Assess whether applications are

running efficiently and reliably • Ensure the maximum benefit from a

TIBCO investment


RTView for TIBCO EMS Manager

Hawk Monitor

Rendezvous Monitor

BusinessWorks Monitor Monitor

RTView Platform


Application Domain – High-Level Overview


Application Performance Summary


Architectural View


QUESTIONS?


RTView Solution - Architecture

tucon 2011- identifying and resolving middleware issues 4x faster at 1/5th the operating cost

Business

tibco software

tibco processes

hawk copyright

td securities copyright

new tibco releases

application domains

hours copyright

hawk alerts copyright