tst overland express service offering june 7, 2016 - calgary
TRANSCRIPT
Calgary Key Contacts
Ph: (403) 279-2751
Spot [email protected]
Ph: (403) 720-1899
Customer Service (888) TST-9229
Shara LeRoyInside Sales [email protected]
Ph: (403) 720-1830Fax: (403) 236-9777
Chad LalukAccount [email protected]
Cell: (403) 827-0321Fax: (403) 236-9777
Deni GreavesAccount [email protected]
Fax: (403) 236-9777Cell: (403) 630-7385
Dependable.Reliable.SeamlessThey key to providing unsurpassed North American trans-border service is to master the complex coordination of communications between Customer, Broker, Customs and carrier.
Our unique team of knowledgeable cross-border specialists benefit from their gained experience, close business relationships and the latest technology to act as effective liaisons, providing the most consistently dependable international service in our industry.
The TST Overland Cross-Border Advantage• Dedicated X-Border Document Processing Centre• Documentation Processing Specialists• Direct EDI link with Canada Customs
Express Servicefrom Texas to Alberta
A History of Leadership
Quality Objectives
Performance objectives exceeding customer expectations
LTL Service Provider
Common Carrier - a company which is in the regular business of transporting freight for a charge. This is distinguished from a private carrier which only transports occasionally or as a one-time-only event.
TST Overland Express is well known in the LTL industry for the highest levels of reliability, safety and customer service.
is an LTL common carrier providing general freight transportation services to all 10 Canadian provinces, 50 U.S. states and Mexico.
General Freight – a wide variety of commodities, generally palletized and transported in a container or van trailer.
Estes Express Lines
Two level Gold Service
Shipment will be picked up same day if called in by noon and ready by 2 PM (pick-up city time)[email protected]
tstoverland.com
Transit TimesSchedule a Pick-up
Comprehensive Form LibraryTrack a ShipmentClean, Fresh Look
Set your favorite as your Home Page!
Additional Services for Registered UsersShipping Calendar -- Display all your shipments in an easy to read format. Track shipments by day, sort and filter your results, request proof of delivery and bill of lading images all from one location.
Bill of Lading Management Tools -- Customize your address book and shipping items by building your personal customer database. Create and retain templates to save you time.
Optional Pro Assignment Capabilities – Tasks designed to help you prepare and process your documentation faster. Instantly assign a pro number to your bill of lading created online and print corresponding shipping labels for your freight.
E-Track Notices – Request notifications to be sent via email as a shipment’s status changes from pick-up through delivery.
Emailed Image Requests – Allows you to request proof of delivery, bills of lading, invoices and statementsdirectly to your inbox.
Account Summary – Sends your summary by scheduled email at a time most convenient for you.
Same great content,
brand new look!
e-Track is here!Our newest proactive communication tool, available to registered users of our
website’s Secure Services.
From our TRACK menu option, simply select the e-track page and enter your pro number(s) and/or document preference(s).
• Compliments our Pre-assigned Pro feature.• Request required event notifications prior to pick-up.• Automatically emailed once they’re available.
Advantages
• Customers must be registered users of our Secure Services and have access to the internet.
• In some cases, final delivery will be completed by an agent. Under these circumstances, you’ll receive a delivery notification after we have received a POD from the agent.
Conditions
On-line customers can now request that notifications be sent via e-mail as a shipment’s status changes from having been picked up through to delivery.
Pre-Assigned PROs & Labels
Assigned Pros print directly on your Canadian or U.S. origin Bills of Lading.
Choose the label format you need, print as many as you want!
• No more pro stickers required.• Identify your freight with easy-to-print shipping labels.• Reprint or correct BOL or labels prior to pick-up.• Update your shipping records as you work.• Activate or deactivate with a single click.• Create and print BOLs at your convenience.• BOLs are created as PDF to save or email to others.• Information will stay active for 30 days, or until freight is
picked up, whichever comes first.
Advantages
Custom Reports
Create and Save Custom Templates
Email or View On-lineReview in Excel or as PDFSelect and Sort as Needed
Generated Reports Available for 90 Days
Secure Services
tstoverland.com
Customers must be registered users of our Secure Services and have access to the internet.
To register, visit our website and click MY ACCOUNT/ Sign Up!
Track and TraceNorth American Service Inquiries
Transit TimesCustoms Documentation Assistance
X-Border Doc Processing Centre Pricing Information
Customer Service Call Centre
TST Overland Express understands how valuable your time is. That’s why we’ve made it more efficient to do business with us by providing one, easy to remember, toll free number for all your transportation needs.
From AnywhereIn North America
7:30 AM to 7 PM ESTMONDAY TO FRIDAY
We’re pleased to introduce TST Overland Express’ Mobile site, created for our business-savvy customers on the go. This handy site, developed as an extension of existing shipping tools, will provide you with your shipment’s status and contact information whether you’re working in the warehouse, at a customer’s location or traveling.
Information at your fingertips, wherever and whenever you need it!
m.tstoverland.com*Some features may not work on older model phones.Not all platforms are supported.
• Simplified display for faster loading• Readily accessible information provided with any wireless access• One touch makes a call or prepares an email to our Customer Service Call
Centre• Trace up to 5 shipments at once by Pro, Bill of Lading or PO number• Provides status, ETA, service type, date shipped and to/from information at a
glance• Transit times by postal code, zip or city• Contact information for any location throughout
North America.
On-Board Technology
• Fully integrated to backend P&D system
• Used for Deliveries, Pickups, Spot and Retrieves
• Handles Surprise Pickups
• Messaging to/from driver/dispatcher
• Driver alerted when changes are made
• Driver able to re-sequence stops
• Process cash and driver collect
• Process OSD
• Process delivery exceptions
• Capture delay time and reason
X-Border Document Processing Centre
Both programs provide the opportunity for importers to benefit from improved service by eliminating unnecessary delays and allowing shipments to clear within
minutes of their arrival at customs. To begin taking full advantage of either the PARS or PAPS programs, call our X-Border Document Processing Centre.
Once your documentation is complete and your PRO Sticker has been applied, either FAX or EMAIL our Processing Centre.
The Pre-Arrival Processing System (PAPS)[email protected]
Phone: 905-624-7486
The Pre-Arrival Review System (PARS)[email protected]
Phone: 905-624-7853
Direct EDI link with Canada Customs! The technology allowing us to be notified immediately by Canada Customs that
clearance has been approved, increasing service efficiency.
Customs Documentation
Shipping to the USA is easy!All you have to do is provide the proper customs documentation.
For your convenience, blank forms have been provided on our website.
tstoverland.com
The following documents are required when shipping to the USA:
Bill of Lading – The primary document used by a shipper to procuretransportation services from commercial carriers. Please indicate the typeof clearance preferred by the consignee, and the name of the Customs Broker or their appointed agent(s) at the frontier port or inland sufferance warehouse.
Invoice – The seller’s invoice (i.e. commercial, pro forma, sales) to the importer clearly defining the type of goods, quantity, price of each type and terms of sale.
Certificate of Origin – A document certifying where the merchandise was manufactured.A declaration for Country of Origin must be made on your documentation. It can be shown on the invoice, but for the importer to qualify for NAFTA exemption, a NAFTA Certificate should be included.
Once completed, this documentation must be tendered to the driver at time of pick-up.
If you have any questions, please contact our customs specialists:
The Pre-Arrival Processing System (PAPS) is a U.S. Customs and Border Protection (CBP) border cargo release mechanism that expedites the release of commercial shipments in advance of the physical arrival of the goods. [email protected] Phone: 905-624-7486
For government issued documents describing the process and requirements set by U.S. Customs and Border Protection, please visit their website – www.cbp.gov. Additional documentation may be required for merchandise such as food and related products.
Customs Documentation
Shipping Canada is easy! Simply provide the proper customs documentation.
tstoverland.com
Choose one of the following document options when shipping to Canada:
Bill of Lading – The primary document used by a shipper to procuretransportation services from commercial carriers. Please indicate the type of clearance preferred by the consignee, and the name of the Customs Broker or their appointed agent(s) at the frontier port or inland sufferance warehouse.
Invoice – The seller’s invoice (i.e. commercial, pro forma, sales) to the importer clearly defining the type of goods, quantity, price of each type and terms of sale.
Certificate of Origin – A document certifying where the merchandise was manufactured.A declaration for Country of Origin must be made on your documentation. It can be shown on the invoice, but for the importer to qualify for NAFTA exemption, a NAFTA Certificate should be included.
Once completed, this documentation must be tendered to the driver at time of pick-up.
If you have any questions, please contact our customs specialists:The Pre-Arrival Review System (PARS) is a service option developed by the Canada Border Services Agency (CBSA) that allows for documentation to be submitted for release prior to the goods arriving in Canada. [email protected] Phone: 905-624-7853
For government issued documents describing the process and requirements set by the Canada Border Service Agency (CBSA), please visit their website. (www.cbsa-asfc.gc.ca). Additional documentation may be required for merchandise such as food and related products.
For your convenience, blank forms have been provided on our website.
Estes Rapid Clear Form – Not just another BOL. This detailed form allows you to reduce the amount of paperwork required by consolidating the same information as above, onto one form. The form is available from the Estes website’s (estes-express.com) Forms Library . Be sure to read and follow the instructions carefully. Not designed for complex shipments involving a large variety of items.
Inland Clearance
PARS Clearance
ACI (Advanced Commercial Initiative / A.K.A. eManifest), now requires all freight, tractor,
trailer and driver information to be transmitted and accepted by Customs a minimum of 1 hour
prior to arrival at the border.
Driver returns to pick-up terminal. Freight loaded to TST Terminal Transfer Point with
paperwork. pick-up terminal images paperwork directly to Central PARS
At TST Terminal Transfer Point, shipment is loaded to Canada and trailer manifest is prepared
TST PARS Center faxes paperwork to Broker specified on documentation*
Shipper prepares customs documentationpick-up driver applies PRO sticker to the bill of lading
and shipper may fax or e-mail documentation to: TST PARS Center at 1-877-727-7878 or
[email protected], providing originals to pick-up driver
Broker enters information into Canada Customs system
Cleared at Border
Driver proceeds to TST Canadian Terminal
Shipment delivered to Consignee
Canada Customs date stamps invoices and gives copy to driver
Canada Customs notifies TST electronically of clearance
Freight proceeds to TST Canadian Terminal
Shipment is sent to Inland Sufferance Warehouse (Bond Shed) for clearance
Custom documents are presented todesignated broker or broker’s agent*
Broker sends paperwork to Canada Customs for clearance
Cleared
Not Cleared
Failed PARS: Shipment Bonded to an Inland Sufferance Warehouse
Freight cleared, Canada Customs notifies TST electronically of clearance
* Based on shipments originating in U.S.A.
*Note: If an importer does not have a customs broker – please contact the TST Customer Service Call Center at:
Customs Clearance Flowchart
EDI* Features
* Electronic Data Interchange
• Paperless System - we offer a wide selection of EDI features, allowing us to interface with a variety of systems.
• Invoices and status updates can be transmitted directly by EDI to customers, their freight auditors or payment centres.
• Virtual invoices are broken down by individual charges such as accessorial, fuel surcharges and freight costs.
• Listed below are some of the data types currently utilized:• 204 – Bill of lading – load tender• 210 – Invoices• 211 – Bill of lading – load tender• 214 – Status Updates• 820 – Remittance advice• 990 – Tender Response
• TST Overland Express can interface with other systems once notified of the specifications
• Electronic funds transfer for payment of invoices.
Terminal Locations
Comprehensive North American Coverage
Comprehensive Canadian Coverage
Customer Service Call Centre
• Full spectrum of EDI services
• Comprehensive shipment status reports
• State-of-the-art shipment tracking system
• Integrated information systems
Technological Advantages
• Combining the regional strengths of each member to provide industry leading less-than- truckload transportation service
• Single PRO number from origin to destination
• Service to all 50 U.S. states and 10 Canadian provinces
Consistent Quality Service
• Annual Revenue $2.1 Billion • Terminals 270• Employees 15,959• Equipment 32,289 (Power & Trailing)
Extensive Resources
The majority TST Overland drivers are company employees. TST Overland also has the resources and availability to purchase services for our linehaul operations as required.
(Includes 7,000+ company drivers)
Comprehensive North American Service
Intermodal Services
A second choice to Western Canada
Awards
Schneider Logistics Carrier of the Year Award Winner
2009, 2010, 2011, 2012, 2013, 2014, 2015
For Outstanding Service and Performance
Service Award Winner
2015 Carrier Recognition Award
Newfoundland & Labrador
Servicing the communityfor over 20 years!
The only national carrier providing direct service to Labrador City, Wabush, Fermont and Goose Bay.
Equipped to provide heat, refrigerated service, truckload and LTL throughout the area.
Daily linehaul from Baie Comeau, Quebec City and Montreal.
Providing transportation solutions to North American manufacturers and vendors of equipment and aftermarket parts for the mining and hydro-electric sector.
Established supplier to the retail and wholesale community.
Toronto - Head Office
5200 Maingate Drive, Mississauga, ON L4W 1G5120 Door Warehouse with Full Service Maintenance Facility
Toronto – 90 Tractors – 300 Trailers – 3 Straight Trucks – 45 TowmotorsSystem Wide – 314 Tractors – 1100 Trailers – 15 Straight Trucks – 136 Towmotors
70 TOR City Drivers – 16 TOR Mechanics
Montreal Terminal
6800, chemin St-FrançoisSt Laurent, QC H4S 1B7
42 Door Warehouse with Full Service Maintenance Facility
Montreal 30 Tractors – 120 Trailers – 3 Straight Trucks – 19 Towmotors
System Wide314 Tractors – 1100 Trailers – 15 Straight Trucks – 136 Towmotors
TST Overland’s
Top 10
Some Key Customers
What Our Customers Are Saying
“We are (also) very pleased with the follow-up service and support you have been providing…”
“…of all of the online rating guides, TST’s is one of the easiest to use.”
“TST has always provided a high standard of customer service that other carriers have to live up to.”
“I appreciate the ease of working with you. This makes our days go much easier.”
“…goes that ‘extra mile’ to ensure our service is exactly what we have come to expect from TST”
“…we have been completely satisfied with the quality of service.”
“TST is an industry leader on critical service components I evaluate my LTL providers on.”
“…it is my pleasure to testify our appreciation of the great support and overall quality level of service we have
experienced over the past 10 years with TST”
“…we know we can rely on exceptional transit times, totally reliable daily deliveries, direct access to your EDI systems, the convenience of custom loading and delivery services, and of course, a remarkable level of helpful, courteous service.”
Rating Process
• Customer rates are applied by the Pricing Department in one of two ways;• Automatic Rating System• Manually – by the Analyst assigned to the account
Applying Rates:
Quality Control:• Periodically, accounts undergo auditing to ensure the correct rates are being applied
both automatically and manually• Analysis of shipment rates relative to their cost are performed to ensure the
profitability of any given account or product grouping
Costing:• Activity Based Costing System retrieves system data and processes it through a PC
based model purchased from an outside provider (TCG)
Weight and Inspection (W&I):• Shipments already in transit are inspected to ensure accuracy of weight and product
description as marked on the shipper’s Bill of Lading, or to ensure proper rating for density based pricing
• Enables proper profiling of customer’s freight and accurate costing
Cargo Claims Process
Objectives:
• Freight inspected at all stages of service• All discrepancies are documented in OASIS operating system• Each terminal is accountable for discrepancies if it’s found they originated from
their location
OS&D Process (Overage, Shortage and Damage):
• Quick decision making and resolution of all loss and damage claims
• Timely notification of decisions to customers
(Target is 45 days at most)
Transportation Process Hubs, Switches and Break-Bulk
Hub and Spoke Operation:
At some hubs, material undergoes cross-docking. This occurs when shipments are unloaded from incoming trailers and loaded directly to outgoing trucks. These hubs are also referred to as break-bulk terminals.
Key TST Overland Express terminals are designed to act as intermediate sorting points for interregional freight. Shipments from various pick-up terminals are sent to a regional break-bulk terminal to be combined into full trailers that are routed to subsequent end-of-line terminals.
Trailers are moved on a nightly schedule between hubs. The designated points where trailers are handed from one driver to another are called switch points.
Request for Pick-Up
• Shipper calls either Customer Service Call Center or local terminal’s dispatch requesting pick-up
• Larger customers have regularly scheduled pick-ups
• Shipment details recorded• Availability confirmed• Pick-ups sorted according to pre-
determined runs
• Dispatcher transmits pick-up information to driver using handheld device.
The Pick-Up• Origin terminal pick-up driver arrives at shipper’s location• Shipment is inspected prior to loading and Bill of Lading is
signed• Freight handled according to ISO registered quality system
procedures• Freight segregated and protected as required to maintain
integrity in transit
• Freight is inspected, counted and verified against documentation during unloading
• Material requiring special handling is segregated for protection• Shipments are either immediately cross-docked to outbound trailers or staged at the appropriate outbound door for consolidation and future loading
• Linehaul trailers intended for long distance transfer between terminal locations are inspected prior to being loaded
• Material is loaded for optimum load factor to linehaul units, ensuring they’re’ properly protected to avoid shifting
Destination Terminal
• Freight is inspected, counted and verified against documentation during unloading.
• Material requiring special handling is segregated for protection
• Freight is staged for loading to local pick-up / delivery (P&D) units for delivery to the consignee.
• Destination terminal’s P&D driver provides courteous delivery service
• Shipment is inspected by consignee prior to signing the delivery receipt
LTL Break Facilities & Border Crossing PointsGeneral Guidelines Only
TransForce Inc. is a North American leader in the transportation and logistics industry, operating across Canada and the United States through it’s wholly-owned and individually
operating subsidiaries. Each company under the TransForce umbrella benefits from corporate financial and operational resources to build their businesses and increase their efficiency.
TransForce companies span the following transportation sectors and include;
8 Package and Courier, including;
9 Less-than-Truckload (LTL) and Intermodal Companies, including;
30 Truckload and Specialized Companies, including;
11 Logistics and Freight Transportation Solution Providers, including;
TForce Integrated Solutions, Canpar Courier, Dynamex, ICS Courier and Loomis Express
TST Overland Express, Canadian Freightways, Kingsway, Quik X Transportation and Quiktrax Intermodal, Vitran
TST Truckload and Load Brokerage, TST Expedited and TST Air, Clarke Road Transport, Roadfast and Contrans
Stream Logistics, E & L Logistics, CK Logistics and Optimal Freight
40%
20%
19%
21%
% of Revenue
Package and CourierLess than TruckloadTruckloadSpecialized Services
Stock Chart as of June 7, 2016
TransForce Inc. (TFI) is traded on the Toronto Stock Exchange
Dependable.Reliable.SeamlessThey key to providing unsurpassed North American trans-border service is to master the complex coordination of communications between Customer, Broker, Customs and carrier.
Our unique team of knowledgeable cross-border specialists benefit from their gained experience, close business relationships and the latest technology to act as effective liaisons, providing the most consistently dependable international service in our industry.
The TST Overland Cross-Border Advantage• Dedicated X-Border Document Processing Centre• Documentation Processing Specialists• Direct EDI link with Canada Customs
Express Servicefrom Texas to Alberta
Customs Self Assessment Certificate
C-TPAT Certificate
Partners In Protection (PIP) Certificate
Free and Secure Trade (FAST)Certificate