tsg signature care core network server offering
DESCRIPTION
Presentation given by Eric Stoltz at our TSG Wine MixerTRANSCRIPT
SignatureCareManaged ServicesPortfolio Overview
INFRASTRUCTURE, & APPLICATION MONITORING
& MANAGEMENT
Business Objectives
• Decrease down time- All offerings include 24x7 monitoring and remediation
• Fixed IT support budget- Can scale are your business scales without costly bench or hiring
challenges
• Reduce Operational Expenses & Burden- TSG staff is kept trained on current technologies
- No unplanned coverage (sick days, emergencies) or planned
coverage (vacation) to worry about – that is our issue to handle
• IT staff to focus on strategic goals, not fire fighting
Core Offering
• 24 x 7 Monitoring, Management and
problem resolution
• Complete problem ownership through
resolution & comprehensive incident
tracking
• Detailed performance and fault monitoring
- Servers
- Applications
- Switches
- Routers
- Security
- Wireless
- VPN
- Voice & Data
Circuits
- Storage/SAN
- VoIP/ IP
Telephony
- UPS
- Printers
Full Ticketing Lifecycle Tracking• Robust ticket
management system- Tickets opened by Phone
call, Email, customized
web portal or traps/alerts
• Client has full access
to your tickets
• You receive hourly
and daily updates on
all tickets based on
Service Level
Agreements(SLA)
Performance Monitoring
• Network Performance Statistics - Bandwidth utilization, Network latency- Packet loss, Interface errors- Device availability, Circuit status
• Device & Application Performance Statistics- Network device CPU and memory utilization- Network device buffer and queue performance- Server OS CPU, storage, and memory utilization
Windows, Linux, Unix Variants
- Detailed Application performance statisticsExchange, Active Directory, Apache, MSSQL, MYSQL,
Oracle, SharePoint, Web sites, etc.
- VoIP / IP Telephony- Gateway utilization- Circuit state- HVAC and Environmental Controls- Any SNMP compliant device can be configured and
monitored, we will customize to meet your needs!
Network Administration
• Server and application administration- Active Directory, VMWare,
Exchange, Apache, SQL, file & print, telephony, and much more
- Backup management
- Patch management
- Moves, Adds, Changes, Deletes (MACD)
• Asset management of systems being monitored
Vendor Case Management
• Manufacturer contract management and tracking
- Ensure contracts are valid, serial numbers tracked
• Incident Case Management
- ** Telco ** don’t worry about sitting on hold for 2 hrsagain trying to get a carrier to fix a circuit
- Cisco, HP, IBM, Dell, Microsoft, Citrix, etc.
• We Manage the Vendors:• Replacement parts dispatch
• On-site technician dispatch
• Vendor tickets
• We keep YOU up to date!
- TSG owns pushing the vendor for RFO – Reason for Outage, takes a huge burden off you and holds them accountable to their SLAs
• Client has full access to all monitoring, management, and ticketing systems
• History maintained for two years for regression analysis and trending
• Custom Branding
Additional Value
Quarterly Business Reviews (QBR) &Historical Trending and Strategic IT Planning
• Planning
- Quarterly business and technology reviews
- Quarterly network health checks
- Disaster recovery and business continuity
planning
- Development of IT strategic plans & budgets
• Trending
- Data trending analysis and recommendations
- Uptime and availability reports
- Regular event and ticket summary reporting
QBR Statistic Examples
Demo &Walk
Through
Questions&
Open Discussion
A Culture of Excellence
The Signature Group, Inc.8229 Boone Boulevard
Suite 820Vienna, Virginia 22182
Phone: 703.734.8720 / 800.953.3692Fax: 703.734.9477
Email: [email protected]
www.tsginc.biz