ts16949 training overview

8/12/2019 TS16949 Training Overview

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TS 16949 Training

Presented by:


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Training Objectives:

Review Quality Policy

Quality Objectives Why have TS?

Managements Role


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Quality Policy


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What is ISO 9000?

The ISO 9000 Series consists of a trio of

standards.

ISO 9000:2000 - management terms and definitions.

ISO 9001:2000 - specifies the requirements for a

quality management system. (clauses 4,5,6,7,8)

ISO 9004:2000 - is a guidance standard.


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Where does it come from?

The ISO 9000 series is based on the

national standards of several ISO

member countries, including GreatBritain, France, Germany, Netherlands,

Canada and the U.S.A.


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It is

A management systems standard.

Concerned with how organizations provide consistentquality in products and services all the time. (customer

focus)

A process which involves all departments and

functions.

A starting place for all-encompassing quality efforts.

It requires Management that is committed, involved,

focused, and responsive.


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It is not

A product specification standard.

Limited to production or processing. A guarantee that the company produces a quality

product.


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ISO 9000:2000/TS 16949

Process Approach emphasizes1

Understanding and

meeting requirements

The need to considerprocesses in terms of

added value

Obtaining results of

process performance

Continual

Improvement1 = ISO/TS 16949


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External Benefits of Registration Customer Requirement

Higher Perceived Quality Improved Customer Satisfaction

Competitive Edge

Reduced Customer Audits Increased Market Share

Quicker to Market


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Over 350,000 companies world are

registered to ISO 9000:

They have found -

Improved consistency of service and product performance Higher customer satisfaction levels.

Improved customer perception

Improved productivity and efficiency

Cost reductions

Improved communications, morale and job satisfaction

Competitive advantage and increased marketing and sales

opportunities.


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Internal Benefits of Registration Customer Focus

Better Documentation Greater Quality Awareness

Positive Cultural Awareness

Increased Efficiency Enhanced Communications

Reduced Scrap/Rework


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What is a Quality Management System(QMS)?

A QMS refers to the activities you performwithin your organization to satisfy the

quality-related expectations of our

customers.


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Top Management Role with the

QMS1

To establish and maintain the quality policy and

quality objectives of the organization.

To promote the quality policy & quality objectivesthroughout the organization.

To ensure focus on customer requirements.

To ensure an effective & efficient QMS is

established & maintained.

To ensure the availability of necessary resources.

1 = ISO/TS 16949


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Top Management Role with the

QMS1

To review the quality management system

periodically

To decide on actions regarding the quality

policy and objectives

To decision on actions for improvement of

the QMS.

1 = ISO/TS 16949


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What is a registrar?

A registrar is a third-party organization that

is contracted to:

Evaluate an organization's quality management

system to the requirements of the TS 16949

Issue a registration certificate.


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What can I do?

The system cannot be the responsibility ofone person.

Responsibilities must be assigned to a varietyof people

Dont assume that the Management Rep has to beresponsible for everything.

Everyone has activities involving:Corrective action, Training Records, Equipment,

Quality Records and Internal Audits.


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Documentation Requirements

Objectives in the revision of the ISO 9000

series of standards have been:

1. To develop a simplified format that will address smallas well as medium and large organizations, and

2. For the amount and detail of documentation required to

be more relevant to the desired results of the

organizations process activities.3. Requires documents that are relevant, understandable

and consistent with processes


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ISO 9001 requires (and

always has required):

A Documented QualityManagement System

Not a system of documents

Documentation Requirements


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Quality System Documentation

ProgressionApproach and Responsibilities

How you do it

Who, What, and When

Prompts recording of

information and

becomes a quality

record

Policies

Work Instructions

Records

Procedures


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Overview of Documentation Policies are contained in the Quality Manual.

State theintent of your quality system and

responsibilities

Procedure describes what you do to carry out

your Policies (also perhaps who, where & when)

Work Instructions & Visuals describe howajob is done

Records offer evidencethat Procedures and

Work instructions are followed


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4.2.1 General documentation

Requirements1

Quality Policy and Quality Objectives

Quality Manual

Documented procedures requirement by the standard

Documents to ensure effective planning, operation and

control of its processes.

Records required by the standard

Extent may differ due to size and type of organization,

complexity and interaction or processes, and competence

of personnel.1 = ISO/TS 16949


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What procedures are required

by ISO 9000:2000/TS 16949Documented Procedures:

ISO 9001:2000 specifically requires the organization to

have procedures for these processes:

4.2.3 Control of Documents

4.2.4 Control of Quality Records

8.2.2 Internal Audit

8.3 Control of Nonconforming Product

8.5.2 Corrective Action8.5.3 Preventive Action

6.2.2.2 Training


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Customer Specific Requirements

The Other Requirements Reference manuals

PPAP SPC

MSA

APQP

FMEA

IATF Manuals

GM - ISO 19011