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Trust -  There are No Shades Of Grey!

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Understand why trust is the foundation for

success Learn common mistakes that diminish trust Obtain suggestions and tools for building trust Complete a self assessment

Without trust, teams and organizations would crumble, integrity would be lacking, and there

would be no collaboration.

Session Objectives . . .

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I am the (circle one: first, middle, youngest) sibling in my family. To pass the time I like to: I think most people are: Other people describe me as: A true friend is: I wish I could change: Our world would be a better place if only people

would: My 2nd / dream career would be: When I am not working I like to:

Ice Breaker – I’m A Rare Find

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Johari Window

< < < < < < < < < < < < TRUST > > > > > > > > > > > > > >

KNOWN TO SELF NOT KNOWN TO SELF

KNOWN TO OTHERS OPEN BLIND

NOT KNOWN TO OTHERS HIDDEN UNKNOWN

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How self aware are you?

Do you understand your strengths, weaknesses, and what you’re passionate about?

Do you leverage and share your strengths with others?

How readily do you ask for help, and ask those around you to contribute their strengths?

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To Trust Or Not To Trust…

Have you ever lost trust in someone?

If yes, were you able to rebuild trust? How were you able to do this?

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To Trust Or Not To Trust…

1. Using a scale of 1 - 5 (1 not trusting at all; 5 trusting

everyone and everything), how likely are you to trust your team members? 2. Do team members admit their weaknesses and mistakes?

3.Are team members open to asking others for help?

4.Is the team open and receptive to questions about their own area of responsibility? Are they receptive to feedback?

• Do team members jump to conclusions or hold grudges?

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Teams Will Succeed When They:

Focus on Collective Results

Hold One Another Accountable

Commit and Persist

Engage in Healthy Conflict

Trust One Another

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Without Conflict There Is No Leadership!

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Modes of Conflict

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Healthy Teams:

Address issues head on Express feelings Show empathy Listen to others’ perspectives Encourage a calm demeanor Focus on logic and objectivity Stick up for own rights Speak up about problems

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How Can You Increase Trust Levels?

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Factors Impacting

Our own tendency to trust Our history and experience with an individual Commitment levels Similarities and differences Our relative power and authority Our work / school environment

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What else impacts YOUR ability to trust?

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Trust Tips

1. Maintain open lines of communication

2. No hoarding of information; don’t delay!

3. Active listening

4. Healthy debates and disagreements

5. Remove the fear factor from speaking up

6. Tell the truth

7. Admit mistakes and weaknesses

8. Counter inaccurate information with facts

9. Practice having difficult conversations

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Trust Tips (page 2)

10. Ask for help when needed

11. Accept questions and feedback regarding areas of responsibility

12. Give one another the benefit of the doubt before arriving at negative conclusions

13. Offer and accept apologies without hesitation

14. Keep confidences

15. Present situations in a helpful and appropriate manner

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Trust Tips (page 3)

16. Be cautious of being too direct as that can cause discomfort

17. Don’t play favorites; avoid “special” treatments (favorable and unfavorable)

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Which Of These Trust Tips Are Most Challenging For You?

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“Transparency, honesty, and vulnerability are the key ingredients required by individuals (and teams) to be trusting and truly cohesive.” -Patrick Lencioni

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Trust is the Foundation of Success!

Integrity – Acting in accordance with stated beliefs

Predictability – Knowing how a person will act in any given situation

Reliability – Keeping promises, committing to follow through

Benevolence – Acting in a way that honors relationships whether you are present or not

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Trust

Years To Earn, Seconds To Break,

Next To Impossible To Regain

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My Personal Commitment

One thing I will change to make me be a One thing I will change to make me be a more trusted and successful team member:more trusted and successful team member:

________________________________________________________________________________________________

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Michael Kublin is an entrepreneur and former Fortune 500 IT leader. In 1996, Mike created and became president of PeopleTek, Inc, an international leadership and development company specializing in executive and business coaching for individuals and organizations.

 

Mike and his PeopleTek team are passionate about helping others achieve success by having the courage to address and enhance behaviors required for removing obstacles and obtaining desired results.

 

He is an Alpha Kappa Psi life member, and has authored 3 books: 12 Steps For Courageous Leadership, The Leadership Journey, (a 12 session leadership development program), and Leadership Journey II (a 9 session program).

Michael W. Kublinwww.peopletekcoaching.commkublin@peopletekcoaching.com888.565.9555 ext: 711