trust organisation crisis
TRANSCRIPT
Trust–Thebiggestorganisa0onalcrisis?Fact&workpack
DavidWatkinsORGANISATIONSDYNAMICS2016www.organisa0on-dynamics.com
Trust–thebiggestorganisa0onalcrisis?Thetrust-richtrend–doesyourorganisa0onmeasureup?
ORGANISATIONSDYNAMICS2016www.organisa0on-dynamics.com
“If these trust-rich, more resilient companies are the survivors of each period of turbulence, then they will come to dominate the market – and the model of the high-trust corporation will become prevalent.” World Economic Forum, The Evolution of trust in business
“ A low-trust environment makes everything about doing business more difficult… loss of trust leads to higher transaction costs, lower brand value, and greater difficulty attracting, retaining, and managing talent. Ultimately, it can mean boycotts, negative publicity, and unwanted regulation.” Beinhocker, Davis & Mendoca, 10 Trends You Have to Watch, HBR.org.
Trust–thebiggestorganisa0onalcrisis?Trust-likeabankaccount:arethesecompaniesoverdrawn?
ORGANISATIONSDYNAMICS2016www.organisa0on-dynamics.com
Trust–thebiggestorganisa0onalcrisis?DoesitmaPerifourleaderscanbetrustedornot?
ORGANISATIONSDYNAMICS2016www.organisa0on-dynamics.com
Source: Edelman Trust Barometer 2016
Trust–thebiggestorganisa0onalcrisis?DoesitmaPerifourleaderscanbetrustedornot?
ORGANISATIONSDYNAMICS2016www.organisa0on-dynamics.com
IftrustmaPers,whatdrivesit?Companies,cultureorindividuals?Orall3?
© Schindler Management Ltd. | Organisational Learning & Development | Trust | 2015
“Chinaaccountedfor70%ofallcounterfeitgoods2008-2010*”
• UNOfficeonDrugs&Crime2013
IftrustmaPers,whatdrivesit?Companies,cultureorindividuals?Orall3?
Cheating in exams is fairly common in the Indian state of Bihar, but new images have emerged which show just how large-scale and blatant the practice is. Many students smuggled in textbooks and notes into the examination centres despite tight security - and parents and friends were photographed scaling the walls of test centres to pass on answers to students during the current secondary school examinations for the Bihar School Examination Board (BSEB).
Trust–thebiggestorganisa0onalcrisis?Wealllie.Youcaneitherburyyourheadanddenyit,orbeawareofitandlookoutfornewdirec0on
Themostcommonlietoldbybothsexesis“nothing’swrong,I’mfine,”accordingtoastudyof2,000Britons,conductedby20thCenturyFox.
Onaveragea“porky”istoldevery5-10minutes!That’s150-200liesperday!
GeraldJellisonstudypaper
ORGANISATIONSDYNAMICS2016www.organisa0on-dynamics.com
Trust–thebiggestorganisa0onalcrisis?Havedifferentlevelsoftrustbecomeacceptable?
ORGANISATIONSDYNAMICS2016www.organisa0on-dynamics.com
Trust–thebiggestorganisa0onalcrisis?Bandura–Moraldisengagement
“persuadingoneselfthattheques>onablebehaviourisactuallymorallypermissible”.
• “from:“Dishonestdeed,clearconscious”,(Shu,L;Gina,F;Bazzerman,M)
Trust–thebiggestorganisa0onalcrisis?Bandura–Moraldisengagement
MoraljusCficaCon:Itwasdoneforagreatergood .Advantageouscomparison:Othershavedoneworsethings.EuphemisCclabel:ItsoundsbePerifyoucallitsomethingelse.Minimisingorignoringtheconsequences:Itwasn’tthatbad.DehumanisaCon:Itwasdonetooneof“them”.ALribuConofblame:Itwaswhattheydeserved.Displacementofresponsibility:IdidwhatIwastoldtodo.Diffusionofresponsibility:Everyoneelsewasdoingit.
ORGANISATIONSDYNAMICS2016www.organisa0on-dynamics.com
Ifyoucouldchooseyourleader,whatcriteriawouldyou
use?
What’stheminimumfloorto
aimfor?
Howdo/shouldwe“measure”our
leaders?ORGANISATIONSDYNAMICS2016www.organisa0on-dynamics.com
TheVirtuousStyleofLeadershipLeadershipBehavioursthatdrivetrust
ORGANISATIONSDYNAMICS2016www.organisa0on-dynamics.com
“readytoconformtoethicalprinciples&inherentlydrivenbymoralexcellence”
Honesty/Trust
Personality
FairnessRespeceul
Caring
CourageBoldness
Enlightened
ReliableConsistent
Authen0c
Readiness
AccountabilityObliga0on
Responsibility
TransparencyCommunica0ve
Openness
AwarenessAcceptance
Humility
Source: Edelman Trust Barometer 2016
Trust–thebiggestorganisa0onalcrisis?Minimumfloor–fixbehavior!
Trust–thebiggestorganisa0onalcrisis?EightAxiomsofHonestLeadership
Axiom:Self-evidenttruth.“Somethingsoself-evidentthatitisacceptedtobetruewithoutanycontroversy.”
ORGANISATIONSDYNAMICS2016www.organisa0on-dynamics.com
Trust–thebiggestorganisa0onalcrisis?Measuringtrust–themoralintelligencequo0ent(MQ)- Integrityandtrust- Accountable- Surprisesanddelights- Dependable,reliable- Naturalleader&coach- Self-aware- Follower-centric,par0cipa0ve- Transparentcommunica0on
- Occasionalwhitelies- Passthe“monkey”- Haveblindspots- Self-achievementorientated- Notmemorable- Mo0vatesthroughposi0on- Targetvspeopleorienta0on
- Reac0ve/non-responsive- Triestolead/leadswithpower
base- Rude- Self-centric- Non-caring- Notsharing- Direc0ve- Createsdetractors
BehaviourswhenMQ9-10
BehaviourswhenMQis7or8
BehaviourswhenMQis6orlower
MQ=moralintelligencequoCentUsingascaleof1-10,wouldyourecommendyourlinemanagerbasedontrustworthybehaviour?(10high,0low)
ORGANISATIONSDYNAMICS2016www.organisa0on-dynamics.com
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Trust–thetoughestleadershipchallenge?NineAnchorstodrivehabitualhonesty
SecuringTrust
Lookinthemirror
Increaseyourfocus
Worryonlywhenitsworthit
Communicatewithinspira0on
Lookaround-benchmarkthebest
Taketheini0a0ve
Determineandsupportthe
spanofcontrol
Showyoucare
Channelyour0meandenergy
ORGANISATIONSDYNAMICS2016www.organisa0on-dynamics.com
Aktudesvaryastowhatmakesaneffec0vehonestleaderIngeneraltermsthefollowingwordsrepresentaktudesabouthonestleadership.Towhatextentdoyouagreeordisagreewitheachofthese?
Trust–thebiggestorganisa0onalcrisis?Whatmakesaneffec0vehonestleader?
EffecCvehonestleaders…. Stronglyagree Agree Undecided Disagree Stronglydisagree
Arestrongondiscipline
Understandpeople
Makeallthedecisions
Arepopular
Takerisks
Aretransparentandopen
Areinteres0ngandinspira0onal
ORGANISATIONSDYNAMICS2016www.organisa0on-dynamics.com
EffecCvehonestleaders…. Stronglyagree Agree Undecided Disagree Stronglydisagree
Aresympathe0c
Empowerothers
Nevercompromise
Canbetrusted
Areconfident
Arealwaysreadytolisten
Don'tsufferfoolsgladly
Arecharisma0c
Haveanopendoorpolicy
Earnrespect
Arefeared
Areinquisi0ve/curious
Arereliable
Trust–thebiggestorganisa0onalcrisis?Whatmakesaneffec0vehonestleader?
ORGANISATIONSDYNAMICS2016www.organisa0on-dynamics.com
Keenformorereading?“Where’smydog?ThesearchforHonestLeadership”DavidWatkins@organisa0on-dynamics.com0041794658097www.organisa0on-dynamics.com
ORGANISATIONSDYNAMICS2016www.organisa0on-dynamics.com