Troubleshooting with Kindles

What issue are you experiencing with your Kindle?

• Internet/Connection Problem• Locked Screen with Pin• Kindle is speaking/Green Border Screen• Can’t find App / New Content• App or Device is Frozen• Deleting Inappropriate Content• De-registered Account• Accessing Google Drive• RM City Disappeared• Dolphin Browser / Flash Player Disappeared• Support Needed for Item Not Listed

Internet / Connection Problem (Pg 1 of 2)

Step 1Swipe down from the top to see menu.

Step 3Check if the Wireless is On (it should be bright) & Connected to Kindle_ACCESS Step 4

If Wireless is not on or connected to Kindle_ACCESS, Select the WiFi icon

Step 2Make sure Airplane mode is OFF (It should be grayed out)

Internet / Connection Problem (Pg 2 of 2)

Step 5Switch “Wi-Fi” to ON

Step 6To connect to Kindle_Access, “Forget” all other networks and select Kindle_Access; enter PW if prompted or scan QR Code below

Kindle_ACCESS network password: sRvi8Kbo1I9kNDuL9fzEVL871

Locked Screen With Pin (Pg 1 of 2)

Step 1Enter incorrect password multiple times until a prompt to reset the password pops up.

Locked Screen With Pin (Pg 2 of 2)

Step 2In the "Verify Your Account" page, enter in Amazon password Step 3In the "Change password" page, create a new pin that you will remember Ex: 0000Step 4Go to "Settings" --> "Security" --> turn OFF “Lock screen passcode“ Enter New Pin to Turn Off Passcode

Kindle is Speaking/ Green Border Screen (Pg 1 of 2)

Screen Reader has been turned on--You must double-tap toselect and use two fingers toswipe/ scroll

Step 1Swipe down from the top to see Alerts Step 2Select “Voice View. Tap for Setting.”

Kindle is Speaking/ Green Border Screen (Pg 2 of 2)

Step 3Switch “VoiceView” to OFF

Step 4Select “Continue”

Can’t find App/New Content (Pg 1 of 2)

Step 1Verify that you are connected to WiFi (Kindle_ACCESS)

Step 2Swipe down from the top of the screen to view the menu

Step 3Select “Settings”

Can’t find app/new content (Pg 2 of 2)

Step 4Select “Sync Device”

Step 5Restarting the device can also help.

To restart: Hold down the power button for 40 seconds then turn the device back on.

App or Device Frozen

If your device is not responding to touch, press and hold the power button to shut down your Kindle for 40 seconds. Do not let go of the Power button until the device shuts off.

Press and hold the power button to turn on again.

Sleep/Wake

Press the power button to switch between the sleep and wake modes

In sleep mode, the Kindle is inactive but not powered off.

Step 1Go to the Apps Library

Step 2Find the app you would like to delete from the list of Apps

Step 3Select the 3 dots on the far right of the app row

Step 4Select Delete from Device & Delete from Cloud

You must delete from both locations in order for the app tono longer appear on the device

Deleting Inappropriate Content

My FireIf your Kindle says My Fire in the upper left corner your device has been de-registered and you must Contact Your Campus Rep to have the issue resolved

Please note: Kindle will not receive any new content through Whispercast when deregistered.

My Fire

Accessing Google Drive (Pg 1 of 2)

Step 1Open Silk BrowserGo to google.com/drive

Step 2Select the 3 dots

Step 3Select “Request desktop site”

Accessing Google Drive (Pg 2 of 2)

Note: In order to EDIT any documents in Google Drive, you will have to switch back to MOBILE version once you have logged in

Step 4Expand the Menu

Step 5Select “Sign In”

RM City Disappeared!

Visit jivdayafound.org/step-resources for step-by-step instructions on how to install RM City

Step 1Open the Silk Browser

Step 2Go to → app.rmcity.org

Step 3Download the file

Step 4View the downloaded file

Step 5Install the file

Dolphin Browser/Flash Player Disappeared!

Dolphin Browser1) Open Silk browser.2) Navigate to

jinvestllc.box.com/dolphup3) Download the file.4) Open the downloads tab in Silk (you

can swipe from the left if you don't see it), click on the downloaded file. Select Install and Open.

Flash Player1) Open Dolphin browser.2) Navigate to jinvestllc.box.com/flashup3) Download the file.4) Click on the downloaded file. Select

Install and Open. 5) The “Complete action using” prompt

will appear. Click on the Dolphin Browser then “Always”

6) Click the “Play” button in the middle of the page → “Local Storage” → “Always”

Support

Consult your colleagues & team leaders to help resolve Kindle issues.

If you cannot resolve an issue, please contact your campus rep. It is helpful to give them the following information:

▫ Device Number▫ Screenshot of the issue, if possible▫ Description of issue▫ Frequency of issue