troubleshooting mp 7500

Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read theSafety Information in "About This Machine" before using the machine.

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1234567Operating Instructions

Troubleshooting

n the Machine Does Not Operate As wantedbleshooting When Using the Copy Functionbleshooting When Using the Printer Functionbleshooting When Using the Scanner Function

ing Paper, Toner and Staplesring Misfeedsarks

IntroductionThis manual contains detailed instructions and notes on the operation and use of this machine. For yoursafety and benefit, read this manual carefully before using the machine. Keep this manual in a handyplace for quick reference.Do not copy or print any item for which reproduction is prohibited by law.Copying or printing the following items is generally prohibited by local law:bank notes, revenue stamps, bonds, stock certificates, bank drafts, checks, passports, driver's licenses.The preceding list is meant as a guide only and is not inclusive. We assume no responsibility for itscompleteness or accuracy. If you have any questions concerning the legality of copying or printing cer-tain items, consult with your legal advisor.ImportantContents of this manual are subject to change without prior notice. In no event will the company be liable fordirect, indirect, special, incidental, or consequential damages as a result of handling or operating the machine.Notes:Some illustrations in this manual might be slightly different from the machine.Depending on which country you are in, certain units may be optional. For details, please contact yourlocal dealer.Caution:Use of controls or adjustments or performance of procedures other than those specified in this manualmight result in hazardous radiation exposure.Two kinds of size notation are employed in this manual. With this machine refer to the inch version.For good copy quality, the supplier recommends that you use genuine toner from the supplier.The supplier shall not be responsible for any damage or expense that might result from the use of partsother than genuine parts from the supplier with your office products. Power Source120 V, 60 Hz, 20 A or more.Please be sure to connect the power cord to a power source as shown above. For details about powersource, see p.104 Power Connection.TrademarksMicrosoft, Windows and Windows NT are registered trademarks of Microsoft Corporation in theUnited States and/or other countries.TrueType is registered trademarks of Apple Computer, Inc.PostScript and Acrobat are registered trademarks of Adobe Systems, Incorporated.PCL is a registered trademark of Hewlett-Packard Company.Bluetooth is a Trademark of the Bluetooth SIG, Inc. (Special Interest Group) and licensed to RicohCompany Limited.Other product names used herein are for identification purposes only and might be trademarks of theirrespective companies. We disclaim any and all rights to those marks.The proper names of the Windows operating systems are as follows: The product name of Windows 95 is Microsoft Windows 95. The product name of Windows 98 is Microsoft Windows 98. The product name of Windows Me is Microsoft Windows Millennium Edition (Windows Me). The product names of Windows 2000 are as follows:

Microsoft Windows 2000 Advanced ServerMicrosoft Windows 2000 ServerMicrosoft Windows 2000 Professional

The product names of Windows XP are as follows:Microsoft Windows XP ProfessionalMicrosoft Windows XP Home Edition

The product names of Windows ServerTM 2003 are as follows:Microsoft Windows ServerTM 2003 Standard EditionMicrosoft Windows ServerTM 2003 Enterprise EditionMicrosoft Windows ServerTM 2003 Web Edition

The product names of Windows NT 4.0 are as follows:Microsoft Windows NT Server 4.0Microsoft Windows NT Workstation 4.0

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uals for This Machine

the manuals that are relevant to what you want to do with the machine.

t This Machinere to read the Safety Information in this manual before using the ma-.

anual provides an introduction to the functions of the machine. It alsoins the control panel, preparation procedures for using the machine,to enter text, and how to install the CD-ROMs provided.

al Settings Guideins User Tools settings, and Address Book procedures such as register-

-mail addresses, and user codes. Also refer to this manual for explana-on how to connect the machine.

le Shootingdes a guide to solving common problems, and explains how to replace, toner, staples, and other consumables.

ity Referencemanual is for administrators of the machine. It explains security func-that the administrators can use to protect data from being tampered, ornt the machine from unauthorized use.

refer to this manual for the procedures for registering administrators, ass setting user and administrator authentication.

Document Server Referenceins Copier and Document Server functions and operations. Also refer toanual for explanations on how to place originals.

r Referenceins Printer functions and operations.

er Referenceins Scanner functions and operations.

rk Guideins how to configure and operate the machine in a network environ-

, and use the software provided.manual covers all models, and includes descriptions of functions andgs that might not be available on this machine. Images, illustrations, andmation about operating systems that are supported might also differly from those of this machine.

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Other manuals Inf Po UN Ma

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functromationstScript3 SupplementIX Supplementnuals for DeskTopBinder Lite

als provided are specific to machine types.e Acrobat Reader/Adobe Reader must be installed in order to view theals as PDF files.

UNIX Supplement, please visit our Web site or consult an authorizedr.Script3 Supplement and UNIX Supplement include descriptions ofions and settings that might not be available on this machine.

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E OF CONTENTS for This Machine ...................................................................................... i

Read This Manual .....................................................................................1ls .....................................................................................................................1

n the Machine Does Not Operate As wanted

rs................................................................................................................3ne..............................................................................................................4g Machine Status and Settings...............................................................5 Indicator to the Right of a Function Key is Lit ....................................8

ou Have Problems Operating the Machine.............................................9Job is Not Performed.............................................................................14

bleshooting When Using the Copy Function

Message Appears...................................................................................19During Connect Copy ............................................................................24ct Copy is Cancelled .............................................................................25annot Exit from Connect Copy..............................................................26ou Cannot Make Clear Copies ...............................................................27ou Cannot Make Copies As Wanted .....................................................29Memory is Full ...............................................................................................33

bleshooting When Using the Printer Function

Message Appears during Installation of the Printer Driver................35ws 95/98/Me...................................................................................................35ws 2000..........................................................................................................36ws XP, Windows Server 2003........................................................................36ws NT 4.0.......................................................................................................37onnection Fails ......................................................................................38Message Appears...................................................................................39 Messages......................................................................................................39essages ........................................................................................................40

ing the Error Log ............................................................................................41ou Cannot Print.......................................................................................42rinting Problems .....................................................................................45

bleshooting When Using the Scanner Function

canning is Not Done as Expected .........................................................51ou Cannot Send Scanned Files .............................................................52Stored Files Cannot be Accessed .................................................................52You Cannot Browse the Network to Send a Scan file ...................................52the TWAIN Driver Cannot be Started ............................................................52Stored Files Cannot be Edited.......................................................................53the Network Delivery Function Cannot be Used............................................53tions are Not Possible When Messages Appear............................................53

iv

When a Message is Displayed............................................................................54When When

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INDEX.a Message is Displayed on the Control Panel ...............................................54a Message is Displayed on the Client Computer...........................................61

ing Paper, Toner and Staples

Paper ......................................................................................................65g Paper into Tray 1 (Tandem Tray) ...............................................................65g Paper into Tray 2 and 3..............................................................................67g Paper into the Large Capacity Tray (LCT) .................................................68g Paper in the Interposer...............................................................................69g the Paper Size.....................................................................................72ing the Paper Size in Tray 2 and 3 ................................................................72Toner........................................................................................................77ng Toner .........................................................................................................78oner ..............................................................................................................79

Staples.....................................................................................................80Sheet-50 Sheet Staple Finisher and Booklet Finisher ...................................80Sheet-100 Sheet Staple Finisher ...................................................................81t Finisher (Saddle Stitch)...............................................................................82

ring Misfeeds

ng Jammed Paper ...................................................................................83ng Jammed Paper ..........................................................................................84ving Jammed Paper........................................................................................86ng Jammed Staples ................................................................................94Sheet-50 Sheet Staple Finisher and Booklet Finisher ...................................94Sheet-100 Sheet Staple Finisher ...................................................................95t Finisher (Saddle Stitch)...............................................................................96

ng Punch Waste ......................................................................................97Sheet-50 Sheet Staple Finisher and Booklet Finisher ...................................97Sheet-100 Sheet Staple Finisher ...................................................................98

arks

o Put Your Machine ..............................................................................101ne Environment ............................................................................................101g....................................................................................................................103 Connection..................................................................................................104s to the Machine ...........................................................................................105ing Your Machine ................................................................................106

ng the Exposure Glass.................................................................................106ng the Exposure Glass Cover ......................................................................106ng the Auto Document Feeder.....................................................................107

...................................................................................................... 108

How

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nual uses the following symbols:

s important safety notes. these notes could result in serious injury or death. Be sure to read these

hey can be found in the Safety Information section of About This Ma-

s important safety notes. these notes could result in moderate or minor injury, or damage to the or to property. Be sure to read these notes. They can be found in the

Information section of About This Machine.

s points to pay attention to when using the machine, and explanations causes of paper misfeeds, damage to originals, or loss of data. Be surehese explanations.

s supplementary explanations of the machines functions, and instruc- resolving user errors.

bol is located at the end of sections. It indicates where you can find fur-vant information.

s the names of keys that appear on the machines display panel.

s the names of keys on the machines control panel.

1. When the Machine Does

This chafunction

Indic

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x: Misfe

B: Add

D: Add

d: Add

y: Emptindicator3Not Operate As wantedpter explains basic troubleshooting procedures that are applicable to alls of this machine.

ators

tion explains Indicators displayed when the machine requires the userve misfed paper, add paper, or other perform other procedures.

ed indicator Appears when a misfeed occurs. See p.83 Removing Jammed Paper.

Paper indicator Appears when paper-out condition occurs. See p.65 Loading Paper.

Toner indicator Appears when toner runs out. See p.77 Adding Toner.

Staple indicator Appears when staples run out. See p.94 Removing Jammed Staples.

y Hole Punch Receptacle Appears when the hole punch receptacle is full. See p.97 Removing Punch Waste

When the Machine Does Not Operate As wanted

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owing table explains the meaning of the various beep patterns that the produces to alert users about left originals and other machine condi-

cannot mute the machine's beep alerts. When the machine beeps to alert of a paper jam or toner request, if the machine's covers are opened andd repeatedly within a short space of time, the beep alert might continue,after normal status has resumed.

enceetails about enabling or disabling beep alerts, see The System Settings,ral Settings Guide.

ep pattern Meaning Cause

beeps. Machine has warmed up. A control panel or screen key was pressed. Single short beeps are pro-duced only when valid keys are pressed.

ort beep. Panel/screen input ac-cepted.

A control panel or screen key was pressed. Single short beeps are pro-duced only when valid keys are pressed.

ng beep. Job completed. A Copier/Document Server Features job has finished.

g beeps. Soft alert. The screen is changing back to the ini-tial screen after the machine came out of energy-saving mode or was reset.

g beeps repeated s.

Soft alert. An original has been left on the expo-sure glass.

t beeps repeated .

Strong alert. Machine requires user attention. Paper might have jammed or toner might need replenishing.

Checking Machine Status and Settings

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cking Machine Status and Settings

check the machine's system status.

enance Infoan check the following items under [Maintenance Info]:maining Toner]

splays the amount of remaining toner. Staples]

splays the amount of remaining staples.nch Receptacle Full]

splays whether the hole punch receptacle is full.per Tray]

splays the paper type and size loaded in the paper tray.utput Tray Full]splays whether the output tray is overloaded.riginal Misfeed]splays state of and solutions for original misfeeds.per Misfeed]

isplays state of and solutions for paper jams.ver Open]icates whether front cover, duplex unit, etc, is open.

toragean check the following items under [Data Storage]:D Remaining Memory]

splays the amount of available hard disk drive memory.D File(s)]

splays the total number of jobs stored in the hard disk drive.int Job(s)]splays the number of jobs for Hold print/Saved print/Lockedint/Sample print.emory Erase Status]splays the state of the memory data.

ine Address Infoan check the following items under [Machine Address Info]:

achine IPv4 Address]splays the machine's IPv4 address.achine IPv6 Address]splays the machine's IPv6 address.5


6

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InquirYou c [M

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C Afteryan check the following items under [Inquiry]:

achine Repairs]splays the machine number and contact number that are required forvice.les Representative]

splays the sales representative's telephone number.pply Order]

splays the contact number for placing supply orders.pply Details]

splays the name of toner, staples, etc, used on the machine.

e control panel, press [System Status] on the control panel.

each tab and check the contents.

checking the information, press [Exit]. The previous screen returns.

Checking Machine Status and Settings

No [O

on Fo

Jam

Rep.8p.81

teutput Tray Full], [Original Misfeed], [Paper Misfeed], and [Cover Open] appearly when these errors occur.r details about how to locate and remove misfeeds, see Checking

med Paper or Removing Jammed Paper.

ference4 Locating Jammed Paper.3 Removing Jammed Paper.7


8

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An error

The macconnect tn an Indicator to the Right of a tion Key is Lit

indicator to the right of a function key lights up, press the correspond-tion key. Then, follow the instructions displayed on the control panel.

error occurs in the function you are using, check the message that ap- on the control panel, and then refer to When a Message is Displayede relevant function.

enceTroubleshooting When Using the Copy Function.Troubleshooting When Using the Printer Function.Troubleshooting When Using the Scanner Function.

roblem Cause Solution

nts and reports rint out.

The paper output tray is full.

Remove the paper from the tray.

nts and reports rint out.

There is no copy paper left.

Add more paper. See p.65 Loading Pa-per.

has occurred. The function whose indi-cator is lit is defective.

Record the code number shown in the display and contact your service repre-sentative. See When a Message Ap-pears of each chapter.

You can use other functions normally.

hine is unable to o the network.

A network error has oc-curred.

Check the displayed message and take an appropriate action. See When a Message Appears of each chapter.

Check that the machine is correctly connected to the network, and that the machine is correctly set. See Network Settings, General Set-tings Guide.

Contact the administrator.

When the function key is still lit, even if you take the measures above, contact your service repre-sentative.

When You Have Problems Operating the Machine

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n You Have Problems Operating the hine

wing chart gives explanations of common problems and messages.messages appear, follow the instructions displayed.

rtantk the contact address and Serial No. of Machine shown in the call serviceage, and then contact your service representative.


e wait. .

This message appears when you turn on the op-eration switch.

Wait for the machine to get ready.

e wait. .

This message appears when you change the ton-er bottle.

Wait for the machine to get ready.

the copier screen hen the machine

on using the main itch, it cannot be

to another screen ng the {Printer} or key.

Functions other than the copier function are not yet ready.

Wait a little longer.

hine has just ed on and the ls screen is dis-ut the User nu has items

Functions other than the copier function are not yet ready. Time required varies by function. Func-tions appear in the User Tools menu when they become ready for use.

Wait a little longer.

lay is off. The screen contrast knob is turned to the dark posi-tion.

Set the screen contrast knob to the light position to see the display panel prop-erly. See Control Panel, About This Machine.

lay is off. The machine is in Energy Saver mode.

Press the {Energy Saver} key to cancel Energy Saver Mode. mode.

lay is off. The operation switch is turned off.

Turn on the operation switch.

happens when tion switch is

n.

The main power switch is turned off.

Turn on the main power switch.9


10

1

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Misfeedsly.

Misfeedsly.

Misfeedsly.

Py is full. want to scanned appears.

The scanned originals ex-ceed the number of sheets/pages that can be stored in the hard disk.

Press [Store File] to store pages that have been scanned. Delete unneces-sary files with [Delete File].

Press [No] if you are not storing pag-es that have been scanned. Delete unnecessary files with [Delete File].

power indica-ues blinking

not turn off essed.

This occurs in the follow-ing cases:

The exposure glass cover or ADF is open.

The machine is com-municating with ex-ternal equipment.

The hard disk is ac-tive.

Close the exposure glass cover or ADF, and check if the machine is communi-cating with a computer.

check- appears.

The machine is perform-ing image adjustment op-erations.

The machine may perform periodic maintenance during operations. The frequency and duration of maintenance depends on the humidity, temperature, and printing factors such as number of prints, paper size, and paper type. Wait for the machine to get ready.

images are n the reverse e paper.

You may have loaded the paper incorrectly.

Load paper correctly. Place paper in the paper tray with the print side up. Load paper into the bypass tray with the print side down. See p.71 Orientation-Fixed Paper or Two-Sided Paper.

occur frequent- The tray's side fence may not be locked.

Remove the paper. See p.83 Re-moving Jammed Paper.

Check the side fence is locked. See p.72 Changing the Paper Size.

occur frequent- The tray's end fence may not be set properly.


Check the end fence is set properly. See p.72 Changing the Paper Size.

occur frequent- Paper of undetectable size has been loaded.


When loading the paper of unde-tectable size, specify the paper size in Tray Paper Size. See Paper Size: Tray 1-3, General Settings Guide and Copy Paper, About This Machine.



Misfeedsly.

Misfeedsly.

An errormains, evper is rem

Cannot pmode.

Cannot pmode.

Cannot pmode.

The userscreen is

The Authscreen ap

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You dthe pruse thtion.displayeyou haveuser cod

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occur frequent- There is a foreign object on the finisher tray.


Do not place anything on the finish-er tray. It may cause a paper jam.

occur frequent- The staple cartridge is not set correctly.

The Booklet Finisher requires the sad-dle stitch stapler cartridge also. See p.80 Adding Staples.

message re-en if misfed pa-oved.

When a misfeed mes-sage appears, it re-mains until you open and close the cover as required.

Paper is still jammed in the tray.

Clear misfed paper, and then open and close the front cover. see p.83 Remov-ing Jammed Paper.

rint in duplex You cannot use paper in the bypass tray for du-plex printing.

For duplex printing, select Tray 1-3 in copier mode or with the printer driver.

rint in duplex [1 Sided Copy] is selected for Paper Type: Tray 1-3.

Select [2 Sided Copy] for Paper Type: Tray 1-3. See Paper Size: Tray 1-3, General Settings Guide.

rint in duplex You cannot select duplex printing if the paper type is set to [OHP], [Tab Stock], [Translucent] or [Label Pa-per].

Select a paper type that allows duplex printing. See Paper Size: Tray 1-3, General Settings Guide.

code entry displayed.

Users are restricted by user management.

Enter the user code (up to eight digits), and then press {q}.

entication pears.

Basic Authentication, Windows Authentica-tion, LDAP Authentica-tion or Integration Server Authentication is set.

Enter your login user name and user password. See When the Authentica-tion Screen is Displayed, About This Machine.

o not have ivileges to is func- is displayed.

The use of the function is restricted to authenticat-ed users only.


o not have ivileges to is func- continues to be d even though entered a valid

e.

This user code is not al-lowed to use the function selected.

Press the {Energy Saver} key. Confirm that the display goes off, and then press the {Energy Saver} key again. The dis-play will return to the user code entry display. When printing under the copi-er or printer function, press the {Energy Saver} key only after printing has fin-ished.

roblem Cause Solution11


12

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The selectained filcess privfile(s) wileges wil

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You cannis stored

Pent Server

cation failed. The entered login user name or login password is not correct.

Inquire the user administrator for the correct login user name and login pass-word.

cation failed. The machine cannot per-form authentication.


ted file(s) con-e(s) without ac-ileges. Only th access privi-l be deleted.

You have tried to delete files without the authori-ty to do so.

Files can be deleted by the person who created the file. To delete a file which you are not authorized to delete, con-tact the person who created the file.


ded max. of pages le. Do you o store the d pages as ? appears.

The number of scanned pages exceeds the capaci-ty per file of the Docu-ment Server.

To store scanned pages as a file, press [Store File]. Scanned data is stored as a file in the Document Server. If you do not want to store scanned pages, press [No]. Scanned data is deleted.

ot your pass- You cannot access a pro-tected file without enter-ing the password.


To delete the files stored in the docu-ment server, select [Delete All Files in Doc-ument Server]. As this will permanently delete every single file, make sure the document server does not contain any files you want to keep. See Delete All Files in Document Server, General Set-tings Guide.

ot find out what in a file.

You may not be able to ascertain the contents of a file simply from the file name.

You can switch the Select File screen be-tween [List] and [Thumbnail] display to check the contents of the file. In list dis-play, the file name, date and time of storage, and user name are shown. In thumbnail display, an image of the stored file appears. You can enlarge the image by pressing [Preview]. Use the Se-lect File screen to check information other than the file name. See Checking the Details of a Stored Document, Copy/Document Server Reference.



Note If you

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cannot make copies as you want because of paper type, paper size, or capacity problems, use recommended paper. See Copy Paper, About

achine. curled paper often causes misfeeds, soiled paper edges, or slipped po-s while performing staple or stack printing. When using curled paper,he stiffness out of the paper with your hands to straighten out the curl,d the paper up side down. Also, to prevent paper from curling, lay pa-

n a flat surface, and do not lean it against the wall.

frequently be-ll.

The document server memory is full.

Delete unnecessary files. On the file se-lection display, select unnecessary files, and then press [Delete File]. If this does not increase available memory, do the following.

Switch to the scanner screen, and then delete unnecessary files stored under the scanner function.

Switch to the printer screen, and then delete unnecessary files stored under Sample Print, Locked Print, Hold Print, or Stored Print.

t to check print efore making a nt run.

You can print a single copy without specifying the setting again.

Check print quality by printing out only the first set using the {Sample Copy} key.

nal is be-anned by r function. wait. ap-

Copier or Scanner func-tion is in use.

To cancel a job in progress, first press [Exit], and then press the {Copy} key or {Scanner} key. Next, press the {Clear/Stop} key. When the message The Stop key was pressed. Stop copying? appears, press [Stop].

t display w of this appears, and not check the ail image.

The image data may have been corrupted.

Pressing [Exit] displays the preview screen without a thumbnail.



14

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nnot execute a function, it may be that the machine is being held up byfunction.nnot execute a function, terminate any other functions currently active, try executing the function again. In certain cases, you can carry out an- (copier, document server, printer, scanner) without canceling the cur-

being performed. Performing multiple functions simultaneously likelled Multi-accessing.

ation Chart

ion Compatibilityhart shows Function Compatibility when print priority is set to Inter-. See Print Priority, General Settings Guide.multaneous operations are possible.eration is enabled when the relevant function key is pressed and remote

hing (of the scanner/external extension) is done.peration is enabled when the {Interrupt} key is pressed to interrupt theding operation.peration is performed automatically once the preceding operation ends.e operation must be started once the preceding operation ends. (Simul-us operations are not possible.)

When a Job is Not Performed

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Operations for Copying

Stapling

*1 *1

*1 *4

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Sort

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*1 *2

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t Operations for Copying

Copying Data Reception

Prin

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Printing Stapling

*4

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Operations for scanning

Scanning

*2 *2

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Scanning 15


16

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DocumeServer

DeskTopBinder

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Mo

Mode betaneous operations are only possible after the preceding job documents are alled and [New Job] key appears.an scan a document after the preceding job documents are all scanned.g stapling, printing automatically starts after the current job.ng is not available.taneous operation become possible after you press [New Job] key.

nt Operations for Docu-ment Server

Scanning a Document to Store in Doc-ument Server

*2

Printing from Docu-ment Server

*5 *5 *5

- Printing from Docu-ment Server

u-ver

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When a Job is Not Performed

Note Stapl If the

specifactorsee P

Whenisher put trSettin

Whenthe to1

ing cannot be used at the same time for multiple functions. machine is capable of executing multiple functions simultaneously,fy which function should have priority in Print Priority. This setting isy-preset to Display Mode. For setting of Printing Priority Function,rint Priority, General Settings Guide. 3,000 Sheet-50 Sheet Staple Finisher, 3,000 Sheet-100 Sheet Staple Fin-or Booklet Finisher is installed on the machine, you can specify the out-ay where documents are delivered. See Output tray settings, Generalgs Guide. you scan original using another function while print job is in progress,tal operation speed may become slower.17


18

1

2. Troubleshooting When

This chaproblem

Whe

This secfollow th

Impo For m

eratin

M

Cannotorigin

Cannotorigin

Cannotorigin

Check orient

Check

Rotatenot avwith tsize.19Using the Copy Functionpter explains likely causes of and possible solutions for copier functions.

n a Message Appears

tion explains the machine's main messages. If other messages appear,e instructions they contain.

rtantessages that are not listed here, see p.9 When You Have Problems Op-g the Machine.

essage Cause Solution

detect al size.

Improper original is placed.

Select paper manually, not in Auto Pa-per Select mode, and do not use Auto Reduce/Enlarge function. See Sizes difficult to detect, Copy/Document Server Reference.

detect al size.

Improper original is placed.

Place the original on the exposure glass. See Placing Originals on the Exposure Glass and Sizes difficult to detect, Copy/Document Server Reference.

detect al size.

Original is not placed. Place your originals.

original ation.

Original is not placed in a proper orientation.

Change the orientation of the original.

paper size. Improper paper size is set.

If you press the {Start} key, copy will start onto the selected paper.

Sort is ailable his paper

A size of paper for which Rotate Sort is not avail-able is selected.

Select the proper paper size. See Sort, Copy/Document Server Reference.

Troubleshooting When Using the Copy Function

20

2

Cannotpaper

Staplity exc

Cannotper of

M punch this size.

The Punch function can-not be used with paper size selected.

The following paper sizes are available for Punch mode:

2 holes:A3L, B4L, A4KL, B5KL, A5KL, B6L, A6L, 1117L, 1115L, 1114L, 1015L, 1014L, Legal (81/214)L, Let-ter (81/211)KL, Half Letter (51/281/2)KL, Executive (71/4101/2)KL, F/GL (813)L, Foolscap (81/213)L, Folio (81/413)L, 81/414L, 8101/2KL, 810KL, 8KL, 16KKL, 210340L, 210182KL, 210170KL. Select one of these sizes.

3 holes:A3L, B4L, A4K, B5K, 1117L, 1115L, 1114L, 1015L, 1014L, Letter(81/211)K, Ex-ecutive (71/4101/2)K, 8101/2K,810K, 8KL, 16KK. Select one of these sizes.

4 holes:Metric version:A3L, B4L, A4K, B5K, 1117L, 1115L, 1114L, Let-ter(81/211)K, Executive (71/4101/2)K, 8101/2K, 8KL, 16KK.

Narrow 2 2 version:A3L, B4L, A4KL, B5KL, A5KL, B6L, 1117L, 1115L, 1114L, 1015L, 1014L, Legal(81/214)L, Let-ter(81/211)KL, Half Letter (51/281/2)KL, Executive (71/4101/2)KL, F/GL (813)L, Foolscap (81/213)L, Folio (81/413)L, 81/414L, 8101/2KL, 810KL, 8KL, 16KKL, 210340L, 210182KL, 210170KL. Select one of these sizes.

ng capaci-eeded.

The number of sheets per set is over the staple ca-pacity.

Check the stapler capacity. See Supple-mentary Informations, Copy/Docu-ment Server Reference.

staple pa- this size.

The Staple function can-not be used with paper size selected.

Select a paper size that can be used in Staple mode. See Supplementary In-formations, Copy/Document Server Reference.


When a Message Appears

Duplexavailathis p

Maximusets i(A figure

File beexceednumberper filwill b

Magazilet moavailamixed

Orig. scanne

er funPlease

You dothe priuse thi

You dothe priuse thi

M2

is not ble with aper size.

A paper size not available in Duplex mode has been selected.

The following paper sizes are available for Duplex mode: A3L, B4L, A4KL, B5KL, A5KL, 1117L, 1115L, 1114L, 1015L, 1014L, Legal (81/214)L, Letter (81/211)KL, Half Letter (51/281/2)KL, Executive (71/4101/2)L, F/GL (813)L, Foolscap (81/213)L, Folio (81/413)L, 81/414L, 8101/2L, 810L, 8KL, 16KKL. Select one of these sizes.

m number of s nn. is placed at n.)

The number of copies ex-ceeds the maximum copy quantity.

You can change the maximum copy quantity. See Max. Number of Sets, General Settings Guide.

ing stored ed max. of pages e. Copying e stopped.

The scanned originals have too many pages to store as one document.

Press [Exit], and then store again with an appropriate number of pages.

ne or Book-de is not ble due to image mode.

You selected the Maga-zine or Booklet function for originals scanned us-ing different functions, such as copy and printer.

Make sure originals for the Magazine or Booklet function are scanned using the same function.

is being d by anoth-ction. wait.

Document Server or Scanner function is in use.

To cancel the job in process, press [Exit], and then press the {Document Server} or {Scanner} key. Next, press the {Clear/Stop} key. When the message The Clear / Stop key was pressed. Are you sure you want to stop scanning? ap-pears, press [Cancel].

not have vileges to s function.



not have vileges to s function.


If the message continues to be displayed and you cannot switch the screen, press the {Energy Saver} key. Confirm that the display goes off, and then press the {En-ergy Saver} key again. The display will return to the user code entry display. When printing under the copier or printer function, press the {Energy Sav-er} key only after printing has finished.

essage Cause Solution21


22

2

Conn

Authenhas fa

Authenhas fa

The sefile(stainedwithouprivilfile(scess pwill b

Please

M

Cannotthe suCheck of thechine.



Mect Copy

tication iled.

The entered login user name or login password is not correct.

Inquire the user administrator for the correct login user name and login pass-word.

tication iled.

The machine cannot per-form authentication.


lected ) con- file(s) t access eges. Only ) with ac-rivileges e deleted.

You have tried to delete files without the authori-ty to do so.

Files can be deleted by the person who created the file. To delete a file which you are not authorized to delete, contact the person who created the file.

wait. The destination list is be-ing updated from the network using SmartDe-viceMonitor for Admin. Depending on the num-ber of destinations to be updated, there may be some delay before you can resume operation. Operations are not possi-ble while this message is displayed.

Wait until the message disappears. Do not switch off the power while this mes-sage is displayed.


connect to b-machine. the status sub-ma-

The L indicator is lit.

The hard disk of the sub-machine is mal-functioning.

Press [Exit] on the main machine and follow the instructions on the display.

print from b-machine. the status sub-ma-

A paper misfeed has oc-curred on the sub-ma-chine, or toner or other supplies need to be re-plenished.

Follow the instructions displayed. For details, see p.77 Adding Toner, p.83 Removing Jammed Paper, p.94 Re-moving Jammed Staples.

If the sub-machine's display indicates that a cover is open, follow the instruc-tions displayed.

print from b-machine. the status sub-ma-

The sub-machine's User Tools menu is open.

Press the {User Tools} key to close the User Tools menu.



Referp.9 W

Sub-maInterr

Sub-manot hapaper

The Cosettinsub-madifferthe ma

The Slsettinsub-madifferthe ma

The DeSheet of subdiffermain m

Sub-masettinthe sathis t

No stathe su

Cannotthe suSub-mabe dis

Z-foldable oSort mlectedCopy.

M2

encehen You Have Problems Operating the Machine

chine is in upt mode.

The sub-machine is in In-terrupt mode.

Press the {Interrupt} key on the sub-ma-chine to cancel Interrupt mode.

chine does ve the same setting(s).

Paper type or tray set-tings on the two ma-chines do not match.

Make the same settings on both ma-chines.

ver Sheet g(s) of the chine is ent from in machine.

Cover settings on the two machines do not match.


ip Sheet g(s) of the chine is ent from in machine.

Slip Sheet settings on the two machines do not match.


signation setting(s) -machine is ent from achine.

Designation Sheet set-tings on the two ma-chines do not match.


chine paper gs must be me to use ray.

Paper tray settings on the two machines do not match.


mp data in b-machine.

Stamp data on the sub-machine has been deleted.

Reprogram the stamp on the sub-ma-chine.

print from b-machine. chine will connected.

The sub-machine has stopped due to power failure or communication error.

Continue copying using the main ma-chine.

is avail-nly when ode is se- in Connect

Sort has not been selected with Z-fold.

Select the Sort function.

essage Cause Solution23


24

2

Disp

This sec

P

[Connect played.

[Connect played.

[Connect played.

[Connect played.

[Connect played.

[Connect played.

[Connect faded.lay During Connect Copy

tion explains about the display during Connect Copy.


Copy] is not dis- The sub-machine's main power is off.

Turn on the sub-machine's main power.

Copy] is not dis- Functions that cannot be used with Connect Copy are selected on the main machine (such as storing or copying the first page of a document in the Doc-ument Server).

Cancel the functions selected on the main machine.

Copy] is not dis- The main machine is in Interrupt mode.

Press the {Interrupt} key on the sub-ma-chine to cancel Interrupt mode.

Copy] is not dis- The [Connect Copy Key Dis-play] setting is off.

Select [Display] for the [Connect Copy Key Display] setting.

Copy] is not dis- The cable connecting the two machines is dam-aged.

Contact your service representative.

Copy] is not dis- The L is lit. Follow the instructions displayed.

Copy] appears Functions that cannot be used with Connect Copy have been set.

Press the {Clear Modes} key to clear the settings.

If Connect Copy is Cancelled

If Co

This sect

P

The macConnect

The macConnect

The macConnect

An errorcates thehas brok2

nnect Copy is Cancelled

ion explains about causes and remedies when Connect Copy is cancelled.


hine cancels Copy.

The main machine's main power is off, or the opera-tion switch has been pressed.

Turn on the sub-machine's main power or operation switch, and then press [Connect Copy].

hine cancels Copy.

The sub-machine's main power is off.

A message instructing you to check the sub-machine appears on the display of the main machine. Press [Cancel] to clear Connect Copy. Turn on the sub-machine's main power, press [Connect Copy] and then make your settings again.

hine cancels Copy.

The Weekly Timer setting is coming into effect on the main machine.

Turn on the main machine's operation switch , and then press [Connect Copy].

message indi- main machine en down.

The L is lit. Copying is not possible. Follow the in-structions displayed.25


26

2

If Yo

This sect

P

There is when yoCopy].There is when yoCopy].There is when yoCopy].

There is when yoCopy].There is when yoCopy].

There is when yoCopy].

There is when yoCopy].u Cannot Exit from Connect Copy

ion explains about causes and remedies if you cannot exit from Connect Copy.


no response u press [Connect

Scanning is in progress. Press the {Clear/Stop} key on the main machine, and then press [Stop].


Copying is in progress. Press the {Clear/Stop} key on the main machine, and then press [Stop].


A paper misfeed has oc-curred on either the main machine or sub-machine.

Follow the instructions displayed.

For details, see p.83 Removing Jammed Paper and p.94 Removing Jammed Staples.

If the sub-machine's display indicates that a cover is open, follow the instruc-tions displayed.


A paper misfeed has oc-curred on either the main or sub-machine.

To cancel Connect Copy, Press the {Clear/Stop} key on the main machine, and then press [Stop].


A paper misfeed has oc-curred on one of the ma-chine, or toner or other supplies need to be re-placed.

Follow the instructions displayed.

For details, see p.65 Loading Paper, p.77 Adding Toner, and p.83 Re-moving Jammed Paper.


A paper misfeed has oc-curred on one of the ma-chine, or toner or other supplies need to be re-placed.

To cancel Connect Copy, press the {Clear/Stop} key on the main machine, and then press [Stop].


A paper misfeed has oc-curred during stapling.

Removed the jammed paper.

For details, see p.94 Removing Jammed Staples.

To cancel Connect Copy, press the {Clear/Stop} key on the main machine, and then press [Stop].

When You Cannot Make Clear Copies

Whe

This sec

P

Copies a

Copies a

The reveoriginal i

The reveoriginal i

A shadowcopies if originals

The samdirty whcopies.

The samdirty whcopies.

Copies a

Copies a

Copies a

Copies a2

n You Cannot Make Clear Copies

tion explains likely causes of and possible solutions for unclear copies.


ppear dirty. Image density is too high. Adjust the image density. See Adjust-ing Copy Image Density, Copy/Docu-ment Server Reference.

ppear dirty. Auto Image Density is not selected.

Adjust the auto density. See Adjusting Copy Image Density, Copy/Docu-ment Server Reference.

rse side of an mage is copied.

Image density is too high. Adjust the image density. See Adjust-ing Copy Image Density, Copy/Docu-ment Server Reference.

rse side of an mage is copied.

Auto Image Density is not selected.

Adjust the auto density. See Adjusting Copy Image Density, Copy/Docu-ment Server Reference.

appears on you use pasted .

Image density is too high. Adjust the image density. See Adjust-ing Copy Image Density, Copy/Docu-ment Server Reference.

Change the orientation of the original.

Put mending tape on the pasted part.

e copy area is enever making

The exposure glass, scan-ning glass, or ADF is dirty.

Clean them. See p.106 Maintaining Your Machine.

e copy area is enever making

[Original Type Select] is set to [Text / Photo], and an original with text and photographs that can hardly be distinguished from each other is loaded.

Press [Others], select [Generation Copy], and then begin copying. See Genera-tion Copy, Copy/Document Server Reference.

re too light. Image density is too light. Adjust the image density. See Adjust-ing Copy Image Density, Copy/Docu-ment Server Reference.

re too light. A light copy may result when you use damp or rough grain paper.

Use the recommended paper. See Copy Paper, About This Machine.


re too light. Toner bottle is almost empty.

Add toner. See p.77 Adding Toner.

re too light. The paper is damp. Use paper that has been stored in the recommended temperature and hu-midity condition. See Copy Paper, About This Machine.27


28

2

Parts of icopied.

Parts of icopied.

Images atially.

Black lin

White lin

White lin

Copies a

A moir duced on

Black spocopy of aprint.

Pmages are not The original is not set cor-rectly.

Set originals correctly. See Placing Originals, Copy/Document Server Reference.

mages are not The correct paper size is not selected.

Select the proper paper size.

ppear only par- The paper is damp. Use paper that has been stored in the recommended temperature and hu-midity condition. See Copy Paper, About This Machine.

es appear. The exposure glass or scanning glass is dirty.


es appear. The exposure glass or scanning glass is dirty.


es appear. When D is blinking, ton-er is beginning to run out.


re blank. The original is not set cor-rectly.

When using the exposure glass, face the originals down. When using the ADF, face them up.

pattern is pro- copies.

Your original has a dot pattern image or many lines.

Place the original on the exposure glass at a slight angle.

ts appear on the photographic

Because of high humidi-ty, the photographic print has stuck to the exposure glass.

Place the print on the exposure glass in either of the following ways:

Place an OHP transparency on the exposure glass, and then place the print on top of the OHP transparen-cy.

Place the print on the exposure glass, and then place two or three sheets of white paper on top of it. Leave the exposure glass cover or auto-document feeder (ADF) open when copying.


When You Cannot Make Copies As Wanted

WheWan

This sec

BasicP

Misfeedsly.

Misfeedsly.

Misfeedsly.

Misfeedsly.

Misfeedsly.

Copy pacreased.

Copy pacreased.

Copies a

Copies a

Copies a2

n You Cannot Make Copies As ted

tion explains likely causes of and possible solutions for unclear copies.


occur frequent- The number of sheets loaded exceeds the capac-ity of the machine.

Load paper only as high as the upper limit markings on the side fence of the paper tray or bypass tray. See Copy Paper, About This Machine.

occur frequent- The paper is damp. Use paper that has been stored in the recommended temperature and hu-midity condition. See Copy Paper, About This Machine.

occur frequent- The paper is too thick or too thin.

Use recommended paper. See Copy Paper, About This Machine.

occur frequent- The copy paper is wrin-kled or has been fold-ed/creased.

Use recommended paper. Use paper that has been stored in the recommend-ed temperature and humidity condi-tion. See Copy Paper, About This Machine.

occur frequent- Printed paper is being used.

Use recommended paper. Do not use paper that has been already copied or printed onto. See Copy Paper, About This Machine.

per becomes The paper is damp. Use paper that has been stored in the recommended temperature and hu-midity condition. See Copy Paper, About This Machine.

per becomes The paper is too thin. Use recommended paper. See Copy Paper, About This Machine.

re not stapled. There are jammed staples in the stapler.

Remove jammed staples. See p.94 Re-moving Jammed Staples.

re not stapled. The number of copies ex-ceeds the capacity of the stapler.

Check the stapler capacity. See Sup-plementary Informations, Copy/Doc-ument Server Reference.

re not stapled. Copy paper is curled. Turn the copy paper over in the tray.29


30

2

Edit

Staples ationed.

You canneral func

When soare dividblocks.

Paper doduring ppling.

The copya text pathe backgcopy.

Images a

Images a

P

In Doublparts of tage are n

In Bordetre/ Bordof the orinot copie

In Bordetre/ Bordof the orinot copie

Pre wrongly posi- Originals are not set cor-rectly.

Check the correct position to place the originals. See Staple, Copy/Docu-ment Server Reference.

ot combine sev-tions.

Selected functions cannot be used together.

Check the combination of functions and make the settings again. See Func-tion Compatibility, Copy/Document Server Reference.

rting, the pages ed into two

The memory became full in the middle of sorting and the pages were deliv-ered in two blocks.

You can interrupt copying when the memory becomes full. See Memory Full Auto Scan Restart, General Set-tings Guide.

es not output rinting with sta-

When you stop printing while using the staple function, paper not sta-pled during printing may be left in the staple unit.

Press the {Clear Modes} key and cancel copy settings, including stapling.

is grayed out or ttern appears in

round of the

You have copied a copy-guarded document pro-tected from unauthorized copying.

Check the document. See Using [Data Security for Copying], Printer Reference.

re skewed. The side fence in the pa-per feed tray is not locked.

Make sure the side fence is locked. See p.72 Changing the Paper Size.

re skewed. The paper is feeding in at a slant.

Load the paper correctly. See p.65 Loading Paper.


e Copies mode, he original im-ot copied.

Combination of original and copy paper is not cor-rect.

Select A3L for A4K originals and A4 for A5 originals.

r, Centre, or Cen-er mode, parts ginal image are d.

You set a wide erased margin.

Make the margin width narrower. You can adjust it between 2 - 99 mm (0.1 - 3.9). See Erase Border Width and Erase Centre Width, General Settings Guide.

r, Centre, or Cen-er mode, parts ginal image are d.

Originals are not scanned correctly.

Place the originals correctly.



Stamp

Comb

In Margimode, panal imag

In Margimode, panal imag

In Imagethe origincopied re

P

The stamwrong.

P

You cannfrom Boozine modcopies.

When usparts of tcopied.

Copies aorder.

P2

ine

n Adjustment rts of the origi-

e are not copied.

You set a wide erased margin.

Set a narrower margin with User Tools. You can set the width between 0 - 30 mm (0 - 1.2).

See Front Margin: Left/Right, Back Margin: Left/Right, Front Margin: Top/Bottom and Back Margin: Top/Bottom, General Settings Guide.

n Adjustment rts of the origi-

e are not copied.

There is a lack of margin space on the opposite side of the binding posi-tion.

Set a narrower margin with User Tools. You can set the width between 0 - 30 mm (0 - 1.2).

See Front Margin: Left/Right, Back Margin: Left/Right, Front Margin: Top/Bottom and Back Margin: Top/Bottom, General Settings Guide.

Repeat mode, al image is not peatedly.

You selected copy paper the same size as the origi-nals, or you did not select the proper reproduction ratio.

Select copy paper larger than the origi-nals or select the proper reproduction ratio.


p position is The paper orientation is wrong.

Check the paper orientation and stamp position.


ot make a book klet or Maga-e by folding

You selected a setting (Open to leftor Open to right) that does not match the orientation of originals.

Change the setting. See Orientation: Booklet, Magazine, General Settings Guide.

ing Combine, he image are not

You specified a reproduc-tion ratio that does not match the sizes of your originals and copy paper.

When you specify a reproduction ratio using Manual Paper Select mode, make sure that the ratio matches your origi-nals and the copy paper. Select the cor-rect reproduction ratio before using Combine mode.

re not in correct You placed the originals in the incorrect order.

When placing a stack of originals in the ADF, the last page should be on the bot-tom.

If you place an original on the exposure glass, start with the first page to be cop-ied.



32

2

Duple

Conn

P

Cannot pmode.

Cannot pmode.

Cannot pmode.

Copies aorder.

When uscopy is mtom evenTop] is se

P

You cannpunch, o

You get dsults fromsub-macx

ect Copy


rint in duplex You have loaded paper on the bypass tray.

Remove paper loaded on the bypass tray. Load paper in another tray.

rint in duplex You have loaded paper exceeding 110 g/m2.

Change the paper.

rint in duplex You have selected a tray which is set to [1 Sided Copy] in [Tray Paper Set-tings] in [System Settings].

Set the tray to [2 Sided Copy] in [Tray Pa-per Settings] in [System Settings]. See System Settings, General Settings Guide.

re not in correct You placed the originals in the incorrect order.

When placing a stack of originals in the ADF, the last page should be on the bot-tom.

If you place an original on the exposure glass, start with the first page to be cop-ied.

Furthermore, set [Face Down] in [Copy Eject Face Method in Glass Mode], [Input / Output] under [Copier / Document Server Features]. See Input/Output, Copy/Document Server Reference.

ing Duplex, ade Top to Bot- though [Top to lected.

You placed the originals in the wrong orientation.

Place the original in the correct orienta-tion. See Original Orientation, Copy/Document Server Reference.


ot staple, r Z-fold.

The main and sub-ma-chines do not have the same option installed.

Press [Connect Copy] to cancel Connect Copy.

ifferent copy re- the main and

hines.

The Copy Quality setting differs on the two ma-chines.

Make the same Copy Quality setting one the two machines.


When

This secto full m

Conn

Note If you

ory bmachproceing sotings

M

Memory

nn oribeen sPress copy soriginremove

originn in thsents a chber.

Press to scaremainnals.

M

Sub-maory ismachindiscon2

Memory is Full

tion explains likely causes of and possible solutions for problems relatedemory.

ect Copy

set [Memory Full Auto Scan Restart] in User Tools to [On], even if the mem-ecomes full, the memory overflow message will not be displayed. Theine will make copies of the scanned originals first, then automaticallyed scanning and copying the remaining originals. In this case, the result-rted pages will not be sequential. See Input / Output, General Set-

Guide.


is full.ginals have canned.[Print] to canned als. Do not remaining als.e message repre-angeable num-

The scanned originals ex-ceeds the number of pag-es that can be stored in memory.

Press [Print] to copy scanned originals and cancel the scanning data. Press [Stop] to cancel the scanning data and not copy.

[Continue] n and copy ing origi-

The machine checked if the remaining originals should be copied, after the scanned originals was printed.

To continue copying, remove all copies, and then press [Resume Printing]. To stop copying, press [Stop].


chine mem- full. Sub-e will be nected.

The quantity of data ex-ceeds the capacity of the sub-machine.

Continue printing on the main machine.33


34

2

3. Troubleshooting When

This chaproblem

WheInsta

This secdriver.The folloof the pcannot bor [Insta

Windo

This sec

A On th

B Doub

C FolloIf thethe fo RP

D: PC

D: PC

D: Po

D:If the35Using the Printer Functionpter explains likely causes of and possible solutions for printer functions.

n a Message Appears during llation of the Printer Driver

tion explains what to do if a message appears when installing the printer

wing describes operations when a message appears during installationrinter driver. Message number 58 or 34 indicates that the printer drivere installed using Auto Run. Install the printer driver using [Add Printer]

ll Printer].

ws 95/98/Me

tion explains the procedure under Windows 95/98/Me.

e [Start] menu, point to [Settings], and then click [Printers].le-click the Add Printer icon.

w the instructions in Add Printer Wizard. CD-ROM drive is D, the source files of the printer driver are stored inllowing location:CS (Printer Drivers and Utilities CD-ROM)\DRIVERS\RPCS\WIN9X_ME\(Language)\DISK1L 5e (Printer Drivers and Utilities CD-ROM)

\DRIVERS\PCL5E\WIN9X_ME\(Language)\DISK1L 6 (Printer Drivers and Utilities CD-ROM)

\DRIVERS\PCL6\WIN9X_ME\(Language)\DISK1stScript 3 (Scanner Driver and Utilities CD-ROM)\DRIVERS\PS\WIN9X_ME\(Language)\DISK1 installer starts, click [Cancel] to quit.

Troubleshooting When Using the Printer Function

36

3

Windo

This sec

A On th

B Doub


D: PC

D: PC

D: Po

D:If the

Windo

This sec2003.

A On th

B Click


D: PC

D: PC

D: Po

D:If thews 2000

tion explains the procedure under Windows 2000.


w the instructions in Add Printer Wizard. CD-ROM drive is D, the source files of the printer driver are stored inllowing location:CS (Printer Drivers and Utilities CD-ROM)\DRIVERS\RPCS\WIN2K_XP\(Language)\DISK1L 5e (Printer Drivers and Utilities CD-ROM)

\DRIVERS\PCL5E\WIN2K_XP\(Language)\DISK1L 6 (Printer Drivers and Utilities CD-ROM)

\DRIVERS\PCL6\WIN2K_XP\(Language)\DISK1stScript 3 (Scanner Driver and Utilities CD-ROM)\DRIVERS\PS\WIN2K_XP\(Language)\DISK1 installer starts, click [Cancel] to quit.

ws XP, Windows Server 2003

tion explains the procedure under Windows XP or Windows Server

e [Start] menu, click [Printers and Faxes]. [Add a printer].w the instructions in Add Printer Wizard. CD-ROM drive is D, the source files of the printer driver are stored inllowing location:CS (Printer Drivers and Utilities CD-ROM)\DRIVERS\RPCS\WIN2K_XP\(Language)\DISK1L 5e (Printer Drivers and Utilities CD-ROM)

\DRIVERS\PCL5E\WIN2K_XP\(Language)\DISK1L 6 (Printer Drivers and Utilities CD-ROM)

\DRIVERS\PCL6\WIN2K_XP\(Language)\DISK1stScript 3 (Scanner Driver and Utilities CD-ROM)\DRIVERS\PS\WIN2K_XP\(Language)\DISK1 installer starts, click [Cancel] to quit.

When a Message Appears during Installation of the Printer Driver

Windo

This sec

A On th

B Doub


D: PC

D: PC

D: Po

D:If the3

ws NT 4.0

tion explains the procedure under Windows NT 4.0.


w the instructions in Add Printer Wizard. CD-ROM drive is D, the source files of the printer driver are stored inllowing location:CS (Printer Drivers and Utilities CD-ROM)\DRIVERS\RPCS\NT4\(Language)\DISK1L 5e (Printer Drivers and Utilities CD-ROM)

\DRIVERS\PCL5E\NT4\(Language)\DISK1L 6 (Printer Drivers and Utilities CD-ROM)

\DRIVERS\PCL6\NT4\(Language)\DISK1stScript 3 (Scanner Driver and Utilities CD-ROM)\DRIVERS\PS\NT4\(Language)\DISK1 installer starts, click [Cancel] to quit.37


38

3

If US

This sec

P

The macmatically

Windowconfigurtings.

Windowchine caned.B Connection Fails

tion explains how to troubleshoot a problem related to USB connection.


hine is not auto- recognized.

The USB cable is not con-nected properly.

Turn off the power of the machine, re-connect the USB cable, and then turn it on again.

s has already ed the USB set-

Check whether the com-puter has identified the machine as an unsup-ported device.

Open Windows' Device Manager, and then, under [Universal Serial Bus control-lers], remove any conflicting devices. Conflicting devices have a [!] or [?] icon by them. Take care not to accidentally remove required devices. For details, see Windows Help.

When using Windows 2000 / XP or Windows Server 2003, an erroneous de-vice is displayed under [USB Controller] in the [Device Manager] dialog box.

s Me and the ma-not be connect-

You need to download USB Printing Support for Windows Me.

Download USB Printing Support from the supplier's website.

Search the model name you use on the supplier's website, and download USB Printing Support.


Whe

This secIf a mes

ReferBeforThis M

Status

This sec

Ready

Printi

Waitin

Offlin

Please

Resett

Settin

Hex Du3

n a Message Appears

tion describes the principal messages that appear on the panel display.sage not described here appears, act according to the message.

encee turning the main power off, see Turning On/Off the Power, About

achine.

Messages

tion describes the machine status messages.

Message Problem

This is the default ready message. The machine is ready for use. No action is required.

ng... The machine is printing. Wait a while.

g... The machine is waiting for the next data to print. Wait a while.

e The machine is offline. To start printing, switch the ma-chine online by pressing {Online} key.

wait. The machine is preparing the development unit. Wait a while.

ing job... The machine is resetting the print job. Wait until Ready appears on the display panel.

g change... The machine is setting changing. Wait a while.

mp Mode In the Hex Dump mode, the machine receives data in hexadecimal format. Turn off the machine after printing, and then turn back on.39


40

3

Alert M

This sec

M

Cannot the wirTurn thswitch check t/ Problwireles/ Problwireles

ProbleIEEE 1

ProbleDisk.

The enword irect.

USB halem.

HardwaEthern

You dothe pruse thtion.

Authenhas fa

Parallboard lem.

Printeror.essages

tion describes the machine Alert messages.


connect with eless card. e main power off, then he card.ems with the s card.ems with the s board.

IEEE 802.11b interface unit was not inserted when the machine was turned on, or it was pulled out after the machine turned on.

The settings are not updated although the unit is detected, or er-rors are found while accessing the unit.

Turn off the machine and check the IEEE 802.11b interface unit is inserted correctly. Then, turn the machine on again. If the message appears again, call your service representative.

ms with 394 Board.

An error may have oc-curred in the IEEE 1394 board.

Turn off the main power switch, and back on again. If the message appears again, contact your service representative.

m with Hard An error has occurred in the hard disk drive.


tered pass-s incor-

The password of the en-crypted PDF file has been entered incorrectly.

Enter the correct password.

s a prob- An error has occurred in the USB interface.


re Problem: et

An error has occurred in the Ethernet board.


not have ivileges to is func-

Use of this function is re-stricted.


tication iled.

The login user name or password entered is incorrect.

The machine current-ly cannot perform au-thentication.

Check your login user name and password.


el I/F has a prob-

An error has occurred in the parallel interface board.


r font er- An error has occurred in the font settings.



Check

If files coby check

A Press

B Press

An er

No Th

whevStonu

If t

Memory

M3ing the Error Log

uld not be stored due to printing errors, identify the cause of the errorsing the error log on the control panel.

the {Printer} key to display the printer screen.

[Error Log].

ror log list appears.

tee most recent 50 errors are stored in the error log. If a new error is addeden there are 50 errors already stored, the oldest error is deleted. How-

er, if the earliest error is a Sample Print, Locked Print, Hold Print, orred print error, it is not deleted. The error is stored separately until thember of errors reaches 30.he main power switch is turned off, the log is deleted.

Overflow Maximum capacity of PCL 5e/6 or PostScript 3 list display has been ex-ceeded.

Reduce the value of [Resolution] in the printer driver. Alternatively, select [Frame Priority] from [Memory Usage] in [System]. If this message continues to appear after taking these steps, de-crease the number of files sent to the machine.


ANS701S41


42

3

Whe

Use the [Print].

P

Printing

Printing

Printing

Printing

Printing

Printing

Printing

Printing n You Cannot Print

following procedures if printing does not start even after performing


does not start. The power is off. Check the cable is securely plugged into the power outlet and the machine. Turn on the main power switch.

does not start. The machine is set to Of-fline.

Press {Online} key.

does not start. The cause is displayed on the display of the control panel.

Check the error message or warning status on the display panel and take the required action.

does not start. The interface cable is not connected correctly.

Connect the interface cable securely. If it has a fastener, fasten that securely as well. See Connecting to the Interfac-es, General Settings Guide.

does not start. The correct interface ca-ble is not being used.

The type of interface cable you should use depends on the computer. Be sure to use the correct one. If the cable is damaged or worn, replace it. See Con-necting to the Interfaces, General Set-tings Guide.

does not start. The interface cable was connected after the ma-chine was switched on.

Connect the interface cable before turn-ing on the machine.

does not start. If the machine is operat-ing in an extended wire-less LAN, failure to print might result from a weak wireless signal.

To check signal status, press the {User Tools/Counter} key, and then press [Sys-tem Settings] on the display panel. On the [Interface Settings] tab, select [IEEE 802.11b], and then press [Wireless LAN Signal]. If signal quality is poor, move the machine to a location where radio waves can pass or remove objects that might cause interference.

(You can check signal status only when using wireless LAN in the infrastruc-ture mode.)

does not start. If the machine is operat-ing in an extended wire-less LAN, SSID settings are incorrect.

Check using the machine's display pan-el that the SSID is correctly set. See Network Settings, General Settings Guide.

When You Cannot Print

If the pr

Printing

Printing

Printing

Printing

Data-in lblink or l

The statuthe print

Updatdestinlist..wait. destinsenderbeen cpears.

[List / Tesabled.

Printing when uswireless mode.

P3

inting does not start, consult your service representative.

does not start. If the machine is operat-ing in an extended wire-less LAN, the receiver's MAC address may be preventing communica-tion with the access point.

Check access point settings when in the infrastructure mode. Depending on the access point, client access may be limit-ed by MAC address. Also, check there are no problems in transmission be-tween access point and wired clients, and between access point and wireless clients.

does not start. The extended wireless LAN has not started.

Confirm the orange LED is lit, and the green LED is lit or blinks during trans-mission.

does not start. The login user name, log-in password, or driver encryption key is invalid.

Check the login user name, login pass-word, or driver encryption key.

does not start. Advanced encryption has been set using the Ex-tended Security function.

Check the settings of the Extended Se-curity function with the administrator.

amp does not ight up.

If the data-in lamp is unlit or not flashing even after performing [Print], the machine has not received the data.

When the machine is connected to a computer via a cable, check the computer print port settings are cor-rect. See Confirming the Connec-tion Method, Printer Reference.

When it is networked with a com-puter, Contact the administrator.

s indicator of er is lit.

The cause is displayed on the display of the control panel.

Check the error message on the display panel and take required action. See p.39 When a Message Appears.

ing the ation . Please Specified ation(s) or 's name has leared. ap-

The destination list is being updated from the network using SmartDe-viceMonitor for Admin.

Wait until the message disappears. Do not switch off the power while this message is displayed. Depending on the number of destinations to be updat-ed, there may be some delay before you can resume operation. Operations are not possible while this message is dis-played.

t Print] is dis- A mechanical error might have occurred.

Contact your service representative. See List/Test Print, General Settings Guide.

does not start ing the extended LAN in Ad-hoc

The correct Communica-tion mode is not set.

Turn the main power off and back on. See Turning On/Off the Power, About This Machine.

Or, change the settings for [System Set-tings], [Interface Settings], and [Network]. See Network Settings, General Set-tings Guide.



44

3

WhenThe fnot liChecinterf

For WA ClB ClC ClD In

For WA ClB ClC ClD In

WindA ClB ClC ClD In

WindA ClB ClC ClD In the machine is connected to the computer using the interface cableollowing shows how to check the print port when the data-in lamp doesght up or blink.k if the print port setting is correct. When it is connected using a parallelace, connect it to LPT1 or LPT2.

indows 95/98/Meick the [Start] button, point to [Settings], and then click [Printers].ick the icon of the machine. On the [File] menu, click [Properties].ick the [Details] tab.the [Print to the following port:] list, confirm the correct port is selected.indows 2000 or Windows NT 4.0

ick the [Start] button, point to [Settings], and then click [Printers].ick the icon of the machine. On the [File] menu, click [Properties].ick the [Ports] tab.the [Print to the following port(s)] list, confirm the correct port is selected.ows XPick the [Start] button, and then click [Printers and Faxes].ick the icon of the machine. On the [File] menu, click [Properties].ick the [Ports] tab.the [Print to the following port(s)] list, confirm the correct port is selected.ows Server 2003ick the [Start] button, point to [Settings], and then click [Printers and Faxes].ick the icon of the machine. On the [File] menu, click [Properties].ick the [Ports] tab.the [Print to the following port(s)] list, confirm the correct port is selected.

Other Printing Problems

Othe

This seccan occu

Pr

Print is s

The printpage is fa

The printpage is fa

The printpage is fa

The printpage is fa

Image blrubbed.

Paper is the selec

The prindifferentage on thdisplay.

The prindifferentage on thdisplay.3

r Printing Problems

tion explains likely causes of and possible solutions for problems thatr when printing from a computer.

oblem Cause Solution

mudges. Settings for thick pa-per have not been made when printing on thick paper in the bypass tray.

PCL 5e/6 and PostScript 3Select [Thick] in the [Type:] list on the [Paper] tab.

RPCSSelect [Thick] in the [Paper type:] list on the [Print Settings] tab.

on the entire ded.

When D is blinking, toner is beginning to run out.


on the entire ded.

The paper is damp. Use paper that has been stored in the recom-mended temperature and humidity condition. See Copy Paper, About This Machine.

on the entire ded.

The paper is unsuit-able.

Use the recommended paper. (Printing on coarse or treated paper might result in faint print image.) See Copy Paper, About This Machine.

on the entire ded.

If the [Toner saving] check box is selected in the printer driver settings, the entire page will be faded when printed.

For the RPCS printer driver, [Toner saving] is lo-cated on the [Print Quality] tab. For the Post-Script 3 printer driver, see PostScript 3 Supplement. See the printer driver Help.

eeds when If you are using thick paper, [Paper type:] might not be set to [Thick].

On the printer driver's [Setup] tab, set [Paper type:] to [Thick]. See the printer driver Help.

not fed from ted tray.

When you are using a Windows operating system, printer driver settings override those set using the display panel.

Set the desired input tray using the printer driver. See the printer driver Help.

ted image is from the im-e computer's

With certain func-tions, such as enlarge-ment and reduction, image layout might be different to that on the computer display.

In the application, change the layout, character size, and character settings.

ted image is from the im-e computer's

You might have se-lected to replace True Type fonts with ma-chine fonts in the printing process.

To print an image similar to that of the com-puter display, make settings to print True Type fonts as an image. See the printer driver Help.45


46

3

Images aslant.

Print is s

Misfeedsquently.

Misfeedsquently.

Misfeedsquently.

Misfeedsquently.

Misfeedsquently.

Copy pacreased.

Copy pacreased.

White lin

When prics, the ouscreen ar

Garbled are print

Images athe wrontion.

There is delay beprint starand actu

Prre printed at The tray's side fence might not be locked.

Check the side fence are locked. See p.72 Changing the Paper Size.

lanted. The paper is feeding in at a slant.

Load the paper correctly. See p.65 Loading Paper.

occur fre- The number of sheets loaded exceeds the ca-pacity of the machine.

Load paper only as high as the upper limit markings on the side fence of the paper tray or bypass tray. See Copy Paper, About This Machine.

occur fre- The paper is damp. Use paper that has been stored in the recom-mended temperature and humidity condition. See Copy Paper, About This Machine.

occur fre- The paper is too thick or too thin.


occur fre- The copy paper is wrinkled or has been folded/creased.

Use recommended paper. Use paper that has been stored in the recommended temperature and humidity condition. See Copy Paper, About This Machine.

occur fre- Printed paper is being used.


per beco

troubleshooting mp 7500

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