troubleshooting manual r4.1

8/10/2019 Troubleshooting Manual R4.1

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FTDG-H750-D830

FLASHWAVE 4570 RELEASE 4.1

TROUBLESHOOTING MANUAL (TSMN)

ISSUE 1, AUGUST 2008

FUJITSU LIMITED


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Before You Begin

FLASHWAVE 4570 Release 4.1

Troubleshooting ManualFUJITSU and FUJITSU Customer Use Only

FTDG-H750-D830

Issue 1, August 2008

Proprietary Rights Notice

All product or service names mentioned in this document are trademarks or registered trademarks of theirrespective companies.

This document and its contents are provided by FUJITSU Limited (FUJITSU) for guidance purposes only. This document isprovided as is with no warranties or representations whatsoever, either express or implied, including without limitation theimplied warranties of merchantability and fitness for purpose. FUJITSU does not warrant or represent that the contents ofthis document are error free. Furthermore, the contents of this document are subject to update and change at any timewithout notice by FUJITSU, since FUJITSU reserves the right, without notice, to make changes in equipment design orcomponents as progress in engineering methods may warrant. No part of the contents of this document may be copied,modified, or otherwise reproduced without the express written consent of FUJITSU.

Unpublished work and only distributed under restriction.

Copyright FUJITSU LIMITED. All Rights Reserved.
http://www.fujitsu.com/http://www.fujitsu.com/http://www.fujitsu.com/http://www.fujitsu.com/


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Issue 1, August 2008FUJITSU and FUJITSU Customer Use Only


Troubleshooting Manuali

BEFORE YOU BEGIN

Read through this manual set carefully and familiarize yourself with the FLASHWAVE4570 equipment before configuring, installing, turning up, performing operation andmaintenance of, and troubleshooting the equipment.

Keep the manual set at hand so that you can refer to it at any time.

Observe the notices and instructions provided in this manual set for your proper andsafety installation, use and maintenance of the equipment.


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Important Notice on Product Safety

Elevated voltages are inevitably present at specific points in this electrical equipment.Some of the parts may also have elevated operating temperatures. Systems withforced ventilation have rotating items.

Non-observance of these conditions and the safety instructions can result in personalinjury or in property damage.

The system complies with the standard EN 60950-1 / IEC 60950-1. All equipmentconnected has to comply with the applicable safety standards.

Mount the systems in areas with restricted access only. Only trained and qualifiedpersonnel may install, operate, and maintain the systems.

!


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Contents

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Troubleshooting Manualiii

Contents

BEFORE YOU BEGIN.....................................................................................................................i

Important Notice on Product Safety ........................................................................................... 1-2

CHAPTER 1 Preface...............................................................................................................1-1

1.1 Intended Audience......................................................................................................1-21.2 Structure of This Document........................................................................................ 1-21.3 Symbols and Conventions.......................................................................................... 1-21.3.1 Symbols Used.............................................................................................................1-31.3.2 Conventions Used....................................................................................................... 1-31.4 History of Changes ..................................................................................................... 1-4

CHAPTER 2 Alarm Lists..........................................................................................................2-1

2.1 Equipment Alarms....................................................................................................... 2-22.2 Communication Alarms............................................................................................... 2-32.3 Environmental Alarms................................................................................................. 2-52.4 Quality of Service Alarms ........................................................................................... 2-52.5 Security Alarms...........................................................................................................2-6

CHAPTER 3 Troubleshooting.................................................................................................. 3-1

3.1 Equipment Alarms....................................................................................................... 3-23.1.1 Communication_Failure.............................................................................................. 3-23.1.2 Equipment_OverHeating ............................................................................................ 3-23.1.3 Fan_Failure.................................................................................................................3-3

3.1.4

Loss_of_Power_Input ................................................................................................. 3-33.1.5 Low_Order_Capacity_Mismatch................................................................................. 3-3

3.1.6 No_Free_Low_Order_Capacity.................................................................................. 3-43.1.7 OA-Power_Failure ......................................................................................................3-43.1.8 OA-Pump_Bias_out_of_Range .................................................................................. 3-43.1.9 OA-Temperature_out_of_Range................................................................................ 3-53.1.10 PLL_Unlock.................................................................................................................3-53.1.11 Power_Failure............................................................................................................. 3-53.1.12 SC_CF_Module_Absent ............................................................................................. 3-63.1.13 SC_CF_Module_Failure ............................................................................................. 3-63.1.14 SFP_Absent................................................................................................................3-63.1.15 SFP_Failure................................................................................................................3-73.1.16 SFP_Mismatch............................................................................................................3-7

3.1.17

SPI-Temperature_out_of_Range.... ............................................................................ 3-73.1.18 Unit_Failure.................................................................................................................3-8

3.1.19 Unit_Removal .............................................................................................................3-83.1.20 UnitType_Mismatch .................................................................................................... 3-83.1.21 VCXO_Failure.............................................................................................................3-93.2 Communication Alarms............................................................................................... 3-93.2.1 AU_AIS .......................................................................................................................3-93.2.2 AU_LOP......................................................................................................................3-93.2.3 Embedded DCC Channel (n) Failure........................................................................ 3-103.2.4 HCOC27-DCC_Connection_Failure......................................................................... 3-103.2.5 HCOC9-DCC_Connection_Failure........................................................................... 3-103.2.6 HP-DEG....................................................................................................................3-113.2.7 HP-EXC ....................................................................................................................3-11

3.2.8

HP-GFP_Customer_Signal_Failure.......................................................................... 3-113.2.9 HP-GFP_Loss_of_Frame_Delineation ..................................................................... 3-12


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3.2.10 HP-PLM.....................................................................................................................3-123.2.11 HP-RDI......................................................................................................................3-123.2.12 HP-TIM......................................................................................................................3-13

3.2.13

HP-UNEQ..................................................................................................................3-133.2.14 HP-Virtual_Concatenation_LOA ...............................................................................3-13

3.2.15 HP-Virtual_Concatenation_LOM...............................................................................3-143.2.16 HP-Virtual_Concatenation_TLCT .............................................................................3-143.2.17 Link_Failure...............................................................................................................3-153.2.18 Loss_of_Timing_Input...............................................................................................3-153.2.19 Loss_of_Timing_Output............................................................................................3-163.2.20 LP-DEG.....................................................................................................................3-163.2.21 LP-EXC .....................................................................................................................3-163.2.22 LP-GFP_Customer_Signal_Failure ..........................................................................3-173.2.23 LP-GFP_Loss_of_Frame_Delineation......................................................................3-173.2.24 LP-PLM .....................................................................................................................3-173.2.25 LP-RDI ......................................................................................................................3-18

3.2.26

LP-RFI.......................................................................................................................3-183.2.27 LP-TIM ......................................................................................................................3-18

3.2.28 LP-UNEQ ..................................................................................................................3-193.2.29 LP-Virtual_Concatenation_LOA................................................................................3-193.2.30 LP-Virtual_Concatenation_LOM...............................................................................3-193.2.31 LP-Virtual_Concatenation_TLCT..............................................................................3-203.2.32 MS_AIS.....................................................................................................................3-213.2.33 MS-DCC_Connection_Failure ..................................................................................3-213.2.34 MS_DEG...................................................................................................................3-213.2.35 MS_EXC ...................................................................................................................3-223.2.36 MS-K1/K2_Mismatch ................................................................................................3-223.2.37 MS_RDI.....................................................................................................................3-223.2.38 OA_Gain_High..........................................................................................................3-23

3.2.39

OA_Input_LOS..........................................................................................................3-233.2.40 OA_Output_LOS.......................................................................................................3-24

3.2.41 OA_Output_Power_High ..........................................................................................3-243.2.42 PPI-AIS .....................................................................................................................3-243.2.43 PPI-LOF ....................................................................................................................3-253.2.44 PPI-LOM ...................................................................................................................3-253.2.45 PPI-LOS....................................................................................................................3-253.2.46 PPI-RDI .....................................................................................................................3-263.2.47 RPR-Exceed_Max_Stations .....................................................................................3-263.2.48 RPR-Link_Failure_East.............................................................................................3-263.2.49 RPR-Link_Failure_West............................................................................................3-273.2.50 RPR-Miscabling_East ...............................................................................................3-273.2.51 RPR-Miscabling_West ..............................................................................................3-27

3.2.52

RPR-Protection_Misconfig........................................................................................3-28

3.2.53 RPR-Ringlet0_ReservedA0_Exceeding ...................................................................3-283.2.54 RPR-Ringlet1_ReservedA0_Exceeding ...................................................................3-283.2.55 RPR-Topology_Inconsistent .....................................................................................3-293.2.56 RPR-Topology_Instability .........................................................................................3-293.2.57 RS-DCC_Connection_Failure...................................................................................3-293.2.58 RS_DEG ...................................................................................................................3-303.2.59 RS_EXC....................................................................................................................3-303.2.60 RS_LOF ....................................................................................................................3-303.2.61 RS_TIM.....................................................................................................................3-313.2.62 SPI_LOS ...................................................................................................................3-313.2.63 Synchronization_Signal_Message_Mismatch ..........................................................3-323.2.64 System_Clock_Holdover_Longer .............................................................................3-32

3.2.65

System_Clock_Unlocked..........................................................................................3-32

3.2.66 Timing_Reference_Degrade.....................................................................................3-33


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3.2.67 Timing_Reference_Failure ....................................................................................... 3-333.2.68 TU-AIS ......................................................................................................................3-333.2.69 TU-LOM ....................................................................................................................3-34

3.2.70

TU-LOP.....................................................................................................................3-343.3 Environmental Alarms............................................................................................... 3-34

3.3.1 ENV_MDI............................................................................................................3-353.4 Quality of Service Alarms ......................................................................................... 3-353.4.1 E1-Negative_Bit-slip_TCA_15m............................................................................... 3-353.4.2 E1-Negative_Bit-slip_TCA_24h................................................................................ 3-353.4.3 E1-Positive_Bit-slip_TCA_15m................................................................................. 3-363.4.4 E1-Positive_Bit-slip_TCA_24h.................................................................................. 3-363.4.5 Ethernet TCA ............................................................................................................3-363.4.6 PDH TCA ..................................................................................................................3-373.4.7 SDH TCA ..................................................................................................................3-383.5 Security Alarms.........................................................................................................3-393.5.1 AccountExpiredOrDisabled....................................................................................... 3-39

3.5.2

LogIsFull ...................................................................................................................3-393.5.3 LogOccupancyThresholdReached ........................................................................... 3-40

3.5.4 Unauthorized_Access_Attempt ................................................................................ 3-403.5.5 Unsuccessful_Logins_Exceeded.............................................................................. 3-40

CHAPTER 4 Card Replacement ............................................................................................. 4-1

4.1 Replacing SC Card.....................................................................................................4-24.1.1 SC Card Failure ..........................................................................................................4-34.1.2 CF Card Failure ..........................................................................................................4-44.1.3 Both SC and CF Cards Fail ........................................................................................ 4-44.1.4 Downloading Boot Image............................................................................................ 4-54.1.5 Downloading Software Load....................................................................................... 4-64.1.6 Downloading MIB........................................................................................................4-6

4.2

Replacing CC Card..................................................................................................... 4-84.3 Replacing Fan Unit .....................................................................................................4-8

4.4 Replacing filter unit ..................................................................................................... 4-9

CHAPTER 5 MIB Switching..................................................................................................... 5-1

5.1 Different Data Configuration ....................................................................................... 5-25.2 Same Data Configuration ........................................................................................... 5-3

CHAPTER 6 Optical Connector and Fiber Handling............................................................... 6-1

CHAPTER 7 Abbreviations......................................................................................................7-1


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List of Tables

Table 1-1

List of Used Conventions ........................................................................................1-3

Table 1-2 History of Changes..................................................................................................1-4Table 2-1 Equipment Alarms...................................................................................................2-2Table 2-2 Communication Alarms ...........................................................................................2-3Table 2-3 Environmental Alarms .............................................................................................2-5Table 2-4 Quality of Service Alarms........................................................................................2-5Table 2-5 Security Alarms .......................................................................................................2-6


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CHAPTER 1Preface

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Troubleshooting Manual1-1

CHAPTER 1

Preface


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CHAPTER 1Preface

1-2FLASHWAVE 4570 Release 4.1


FTDG-H750-D830


This Troubleshooting Manual describes fault-clearing procedures to be performed in reaction

to alarm events that may occur in the FLASHWAVE 4570 system.

1.1 Intended Audience

This document is intended for anyone tasked with clearing fault conditions to restore normal

system operation. Personnel performing these procedures must have general experience

with Synchronous Digital Hierarchy (SDH) transport networks as well as specific experience

with Fujitsu FLASHWAVE 4570 hardware components and network management software.

Personnel must also comply with all relevant safety practices whenever working with

FLASHWAVE 4570 equipment.

1.2 Structure of This Document

Alarm lists

When a fault condition occurs, the relevant alarm notification will be generated and displayed

on craft terminal screens. All FLASHWAVE 4570 alarms are listed in the Alarm lists in

Chapter 2. The alarm lists are divided into separate tables that match the fault categories as

presented on craft terminal screens. These categories are as follows:

Equipment alarms

Communication alarms

Environment alarms

Quality of Service (QoS) alarms

Security alarms

Troubleshooting

For each entry in the Alarm lists, specific fault-clearing procedures are contained in Chapter

3, Troubleshooting. Click the desired alarm name in the Alarm list to jump directly to the

instructions for that alarm.

Described Features

Some features described in this document may not be available. To identify the features

released for your project, please refer to the Release Note delivered together with the

product.

1.3 Symbols and Conventions

The following symbols and conventions are used in this document:

i


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1.3.1 Symbols Used

This symbol identifies notes which, if ignored, can result in bodily harm.

This symbol identifies notes which, if ignored, can result in damage to the equipment.

This symbol identifies notes which, if ignored, can result in service interruption.

This symbol stands for an important note to be paid extra attention to, or additional

information which extends beyond the immediate context.

This symbol stands for a cross reference to other chapters in this manual or reference toother manuals.

This symbol stands for a reference to the online help system of the FLEXR L local craft

terminal or FLEXR C subnetwork management system software.

1.3.2 Conventions Used

Representation Meaning

Inverted commas Window or wizard titles are represented in inverted commas.

Example: Open the Help and Support Center window. The NewConnection wizard is displayed.

Bold Any field or text in the GUI is represented in boldtype. Example:

Click Shutdownand then click OKto turn off the computer.

Italic Variables and file extensions are represented initalic.

Example: Enter 192.168.0.1in the IP addressfield. Click OKto

produce a .pdfrendition.

Courier Commands, screen output, file names and paths are represented

in courier.

Example:# ping -t 192.168.0.1

Used for keyboard actions or place holders for concrete names or

values are represented in . If used for a filenamethe courierfont must be used also.

Example: The naming convention for the log files is

.txt, where is the name of the NE sending

the messages. Press + to open the task

manager.

> Used for menu sequences.

Example: Click File > Print...to print the document.

Table 1-1 List of Used Conventions

!!

Danger

!!

Warning

!!

Caution

i

Help


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1.4 History of Changes

Issue Issue date

1 August 2008 Initial version

Table 1-2 History of Changes


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CHAPTER 2Alarm Lists

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CHAPTER 2

Alarm Lists


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FLASHWAVE 4570 alarms are divided into the following categories:

Equipment alarms: originate from specific hardware elements (e.g., traffic card, controller

card, shelf, etc.) Communication alarms: originate from termination points which represent a particular

function of the network

Environmental alarms: originate from telemetry sensors that monitor conditions/ events

external to the Network Element (NE)

Quality of Service alarms: originate from termination points where performance

measurement and threshold supervision is enabled

Security alarms: originate from termination points which detect the system authentication

and authorization

2.1 Equipment Alarms

Table 2-1lists FLASHWAVE 4570 equipment alarms. Click the alarm name in the table to

jump directly to the troubleshooting procedure for that alarm.

Alarm name Alarm Message Text

Communication_Failure Communication failure

Equipment_OverHeating Equipment overheating

Fan_Failure Fan failure

Loss_of_Power_Input Loss of power input

Low_Order_Capacity_Mismatch Low order capacity mismatch

No_Free_Low_Order_Capacity No free low order capacityOA-Power_Failure Optical Amplifier (OA) power failure

OA-Pump_Bias_out_of_Range OA pump bias out of range

OA-Temperature_out_of_Range OA temperature out of range

PLL_Unlock Phase Lock Loop (PLL) unlock

Power_Failure Power failure

SC_CF_Module_Absent Compact Flash (CF) card absent

SC_CF_Module_Failure CF card failure

SFP_Absent Small Factor Pluggable (SFP) absent

SFP_Failure SFP failureSFP_Mismatch SFP mismatch

SPI-Temperature_out_of_Range Synchronous Physical Interface (SPI) laser

temperature out of range

Unit_Failure Unit failure

Unit_Removal Unit removal

UnitType_Mismatch Unit type mismatch

VCXO_Failure Voltage Control Crystal Oscillator (VCXO)

Failure

Table 2-1 Equipment Alarms


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2.2 Communication Alarms

Table 2-2lists FLASHWAVE 4570 communication alarms. Click the alarm name in the tableto jump directly to the troubleshooting procedure for that alarm.

Alarm Name Alarm Message Text

AU_AIS Administrative Unit (AU) Alarm Indication

Signal (AIS)

AU_LOP AU Loss Of Pointer (LOP)

Embedded DCC channel (n) failure Embedded DCC Channel 1 or 2 failure

HCOC27-DCC_Connection_Failure High Capacity Overhead Channel (HCOC)

27 Data Communication Channel (DCC)

connection failure

HCOC9-DCC_Connection_Failure HCOC 9 DCC connection failure

HP-DEG High order Path (HP) signal DEGraded

(DEG)

HP-EXC HP EXCessive (EXC) error

HP-GFP_Customer_Signal_Failure HP Generic Framing Procedure (GFP)

customer signal failure

HP-GFP_Loss_of_Frame_Delineation HP GFP loss of frame delineation

HP-PLM HP PayLoad Mismatch (PLM)

HP-RDI HP Remote Defect Indication (RDI)

HP-TIM HP Trace Identifier Mismatch (TIM)HP-UNEQ HP UNEQuipped (UNEQ)

HP-Virtual_Concatenation_LOA HP virtual concatenation Loss Of Alignment

(LOA)

HP-Virtual_Concatenation_LOM HP virtual concatenation Loss Of Multiframe

(LOM)

HP-Virtual_Concatenation_TLCT HP virtual concatenation Total Loss of

Capacity Transmit (TLCT)

Link_Failure Link failure

Loss_of_Timing_Input Loss of timing input

Loss_of_Timing_Output Loss of timing outputLP-DEG Low order Path (LP) signal DEG

LP-EXC LP EXC error

LP-GFP_Customer_Signal_Failure LP GFP customer signal failure

LP-GFP_Loss_of_Frame_Delineation LP GFP loss of frame delineation

LP-PLM LP PLM

LP-RDI LP RDI

LP-RFI LP Remote Failure Indication (RFI)

LP-TIM LP TIM

Table 2-2 Communication Alarms


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Alarm Name Alarm Message Text

LP-UNEQ LP UNEQ

LP-Virtual_Concatenation_LOA LP virtual concatenation LOA

LP-Virtual_Concatenation_LOM LP virtual concatenation LOM

LP-Virtual_Concatenation_TLCT LP virtual concatenation TLCT

MS_AIS Multiplex Section (MS) AIS

MS-DCC_Connection_Failure MS DCC connection failure

MS_DEG MS signal DEG

MS_EXC MS EXC

MS-K1/K2_Mismatch K1/K2 mismatch

MS_RDI MS RDI

OA_Gain_High OA gain highOA_Input_LOS OA input Loss Of Signal (LOS)

OA_Output_LOS OA output LOS

OA_Output_Power_High OA output power high

PPI-AIS Plesiochronous Digital Hierarchy (PDH)

Physical Interface (PPI) AIS

PPI-LOF PPI LOF

PPI-LOM PPI LOM

PPI-LOS PPI LOS

PPI-RDI PPI RDIRPR-Exceed_Max_Stations Resilient Packet Ring (RPR) exceed

maximum stations

RPR-Link_Failure_East RPR link failure east

RPR-Link_Failure_West RPR link failure west

RPR-Miscabling_East RPR miscabling east

RPR-Miscabling_West RPR miscabling west

RPR-Protection_Misconfig RPR protection misconfiguration

RPR-Ringlet0_ReservedA0_Exceeding RPR ringlet 0 reserved A0 exceeding

RPR-Ringlet1_ReservedA0_Exceeding RPR ringlet 1 reserved A0 exceeding

RPR-Topology_Inconsistent RPR topology inconsistent

RPR-Topology_Instability RPR topology instability

RS-DCC_Connection_Failure Regeneration Section (RS) DCC connection

failure

RS_DEG RS signal DEG

RS_EXC RS EXC

RS_LOF RS Loss Of Frame (LOF)

RS_TIM RS TIM

SPI_LOS SPI LOS

Table 2-2 Communication Alarms (Cont.)


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2.5 Security Alarms

Table 2-5lists S hiT 7080 security alarms. Click the alarm name in the table to jump directlyto the troubleshooting procedure for that alarm.

Alarm name Alarm Message Text

accountExpiredOrDisabled Account expired or disabled

logIsFull Log is full

logOccupancyThresholdReached Log occupancy threshold reached

Unauthorized_Access_Attempt Unauthorized access attempt

Unsuccessful_Logins_Exceeded Unsuccessful logins exceeded

Table 2-5 Security Alarms


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CHAPTER 3Troubleshooting

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CHAPTER 3

Troubleshooting


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FTDG-H750-D830


This chapter describes the general troubleshooting instructions for each alarm.

3.1 Equipment Alarms

The equipment alarms are listed in the following sub-chapters.

3.1.1 Communication_Failure

Alarm name Communication_Failure

Default severity Major

Alarm object System Controller (SC), High Order Cross Connect

(HOCC), and Low Order Cross Connect (LOCC)

cardsGeneral information and causes The communication between a service card and the

SC, HOCC, or LOCC card fails. This also includes

communication between the SC, HOCC, and LOCC

cards.

Troubleshooting instructions

1 Reboot or change the service card.

2 Reboot or change the SC card.

3 If the alarm persists, contact the next higher level of technical support.

3.1.2 Equipment_OverHeating

Alarm name Equipment_OverHeating


Alarm object SC, HOCC, LOCC, and all service cards (not

including IO cards)

General information and causes The temperature of the equipment is not in the

normal working range which is specified in the card

properties configuration.


1 Verify the fan unit is working correctly.

2 Verify the filter unit is clean.

3 Verify the air-conditioning is working correctly.

4 Verify the equipment is working correctly.

5 Verify the card temperature threshold is configured properly.



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3.1.3 Fan_Failure

Alarm name Fan_Failure


Alarm object Fan unit

General information and causes The fan unit is defective.


1 Verify the fans in the fan unit are working correctly.

2 Change the fan unit.


3.1.4 Loss_of_Power_Input

Alarm name Loss_of_Power_Input


Alarm object Power module

General information and causes The -48 V power input is absent.

The input power is lower than -40 V.

The input power is higher than -72 V.


1 Verify the power cables to the power module are connected correctly.


3.1.5 Low_Order_Capacity_Mismatch

Alarm name Low_Order_Capacity_Mismatch


Alarm object NE

General information and causes Alarm triggered when the Management InformationBase (MIB) configuration files in a newly input SC

card do not match the actual configuration of the

LOCC card in the NE.


1 Download a backup MIB from the Personal Computer (PC) into the CF card of the newly

inserted SC card. For more information on MIB download, please refer to Chapter 4.1.6.


If there is no backup MIB the system will have to be reconfigured.!!

Caution


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3.1.6 No_Free_Low_Order_Capacity

Alarm name No_Free_Low_Order_Capacity


Alarm object PDHcards

General information and causes Alarm triggered when a new PDH card is inserted in

the system, but there is no more available low order

capacity in the LOCC card.


1 Upgrade the LOCC capacity.

2 Delete some existing low order mapping on relevant SDH cards.

3 Delete some existing low order mapping on unused PDH cards and remove them fromthe system to reallocate low order capacity.


3.1.7 OA-Power_Failure

Alarm name OA_Power_Failure

Default severity Critical

Alarm object OAcard

General information and causes The power for the OA card fails.


1 Change the OA card.


3.1.8 OA-Pump_Bias_out_of_Range

Alarm name OA-Pump_Bias_out_of_Range


Alarm object OA card

General information and causes The OA pump bias exceeds the threshold which is

specified in the OA port properties configuration.


1 Verify the OA output power is set properly.

2 Verify the OA input power is normal.

3 Verify the OA card is not aging.



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3.1.9 OA-Temperature_out_of_Range

Alarm name OA-Temperature_out_of_Range


Alarm object OA card

General information and causes The OA modules temperature exceeds the

threshold which is specified in the OA port

properties configuration.


1 Verify the fan unit is working correctly.

2 Verify the OA setting is proper.


3.1.10 PLL_Unlock

Alarm name PLL_Unlock


Alarm object Card (All cards except HOCC, SC, power module,

and fan unit)

General information and causes This alarm is triggered when the PLLis in the

unlock state.


1 If fault occurs during card boot or synchronization, please wait till the initialization

process of the card is complete.

2 If the alarm continues after initialization is complete, replace the card.


3.1.11 Power_Failure

Alarm name Power_Failure


Alarm object Power module

General information and causes The power module is not working normally.


1 Change the shelf.



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3.1.12 SC_CF_Module_Absent

Alarm name SC_CF_Module_Absent


Alarm object SC card

General information and causes The CF card is absent.


1 Insert the CF card.

For more information, please refer to the FLASHWAVE 4570 Installation and Test

Manual (ITMN).


3.1.13 SC_CF_Module_Failure

Alarm name SC_CF_Module_Failure


Alarm object SC card

General information and causes The CF card can not be accessed.


1 Change the CF card.

For more information, please refer to the FLASHWAVE 4570 Installation and Test

Manual (ITMN).


3.1.14 SFP_Absent

Alarm name SFP_Absent


Alarm object Optical portGeneral information and causes The SFPmodule is absent.


1 Insert the proper SFP module.



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3.1.15 SFP_Failure

Alarm name SFP_Failure


Alarm object SFP module

General information and causes The SFP module is not working normally.


1 Change the SFP module.


3.1.16 SFP_Mismatch

Alarm name SFP_Mismatch


Alarm object SFP module

General information and causes The bit rate of the SFP is lower than the port

requirement.


1 Change to a suitable SFP module.


3.1.17 SPI-Temperature_out_of_Range

Alarm name SPI-Temperature_out_of_Range


Alarm object STM-64 port

General information and causes The temperature of the laser exceeds the normal

range.


1 Verify the refrigeration part and the bias current part of the laser are working correctly.

2 Change the 10 Gigabit Small Form Factor Pluggable (XFP) module.



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3.1.18 Unit_Failure

Alarm name Unit_Failure


Alarm object Cards

General information and causes The card is defective.


1 Change the card.


3.1.19 Unit_Removal

Alarm name Unit_Removal


Alarm object Cards

General information and causes The card is absent.


1 Insert the corresponding card.


3.1.20 UnitType_Mismatch

Alarm name UnitType_Mismatch


Alarm object Cards

General information and causes The inserted card type is not consistent with the

preconfigured card type.


1 Insert the correct type of card.

2 Verify the card type in SEEPROM is set correctly through the cards mini USB.



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3.1.21 VCXO_Failure

Alarm name VCXO_Failure


Alarm object HOCC card

General information and causes The VCXOcomponent on the HOCC card has

failed.


1 Replace HOCC card.


3.2 Communication Alarms

The communication alarms are listed in the following sub-chapters.

3.2.1 AU_AIS

Alarm name AU_AIS

Default severity Minor

Alarm object SDH AU

General information and causes The upstream signal is defective.


1 Troubleshoot the SPI, RS, MS,or AU-LOP alarms in the upstream node.


3.2.2 AU_LOP

Alarm name AU_LOP

Default severity CriticalAlarm object SDH AU

General information and causes No valid AU-4 pointer is found in the received signal

due to:

Line unit failure in the remote node.

Local tributary unit failure in the station.


1 Verify the upstream external cable connections are correct.



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3.2.3 Embedded DCC Channel (n) Failure

Alarm name Embedded DCC channel1 failure


Alarm object NE

General information and causes DCCcommunication channel has failed.


1 Verify routing configuration.


3.2.4 HCOC27-DCC_Connection_Failure

Alarm name HCOC27-DCC_Connection_Failure


Alarm object SDH HCOC

General information and causes The HCOC27-DCC is disabled at one side of

the DCC link.

DCC link is down.


1 Verify the HCOC27-DCC is enabled and working normally at both ends of the DCC link.


3.2.5 HCOC9-DCC_Connection_Failure

Alarm name HCOC9-DCC_Connection_Failure


Alarm object SDH HCOC

General information and causes The HCOC9-DCC is disabled at one side of the

DCC link. DCC link is down.


1 Verify the HCOC9-DCC is enabled and working normally at both ends of the DCC link.



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3.2.6 HP-DEG

Alarm name HP-DEG


Alarm object SDH HP

General information and causes A degraded signal defect is detected when the

equivalent Bit Error Rate (BER) exceeds a preset

threshold of 10-x, x = 5, 6, 7, 8, 9.


1 Verify the upstream external cabling and equipment are normal.

2 Verify the threshold is set correctly.


3.2.7 HP-EXC

Alarm name HP-EXC


Alarm object SDH HP

General information and causes An excessive error defect is detected when the

equivalent BER exceeds a preset threshold of 10-x, x

= 4, 5.





3.2.8 HP-GFP_Customer_Signal_Failure

Alarm name HP-GFP_Customer_Signal_Failure


Alarm object Ethernet Wide Area Networks (WAN) ports

General information and causes The upstream Local Area Networks (LAN) port

connectivity is down.





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3.2.9 HP-GFP_Loss_of_Frame_Delineation

Alarm name HP-GFP_Loss_of_Frame_Delineation


Alarm object Ethernet WAN ports

General information and causes The upstream Ethernet signal fails because of GFP

synchronization failure.


1 Verify the upstream connection and equipment are normal.


3.2.10 HP-PLM

Alarm name HP-PLM


Alarm object SDH HP

General information and causes The mapping modes of the local side and the

remote side are not the same.

The expected payload value set via

management system in the local side is not the

same as the actual payload value from the

remote side.


1 Change the mapping mode of the local node to the same as the remote node.

2 Change the expected payload value of the local node to the same as the actual payload

value of the remote node.


3.2.11 HP-RDI

Alarm name HP-RDI


Alarm object SDH HP

General information and causes The downstream NE receives the malfunctioning

signal.


1 React to the far-end alarms.



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3.2.12 HP-TIM

Alarm name HP-TIM


Alarm object SDH HP

General information and causes The received path trace identifier does not match

the expected value.


1 Verify the expected path trace identifier is correct.


3.2.13 HP-UNEQ

Alarm name HP-UNEQ


Alarm object SDH HP

General information and causes The VC-4, VC-4-Xc (X = 4, 16, 64) in the STM-N

signal is not in use.


1 Confirm or create the cross connection at the other side to be consistent with the localside.


3.2.14 HP-Virtual_Concatenation_LOA

Alarm name HP-Virtual_Concatenation_LOA


Alarm object HP VCG

General information and causes The time between the first and last member of a

Virtual Concatenation Group (VCG) to reach the

local node is outside of the differential delay period.


1 Check the SDH path for each VCG member to see which member passes through the

most equipment or is taking the most time, and investigate an alternative connection

route.



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3.2.15 HP-Virtual_Concatenation_LOM

Alarm name HP-Virtual_Concatenation_LOM


Alarm object HP VCG member

General information and causes One VCG member failed or was received at the

local node with errors.


1 Check VCG member for relevant terminal point alarms and correct them. Verify if HP-

Virtual_Concatenation_LOM alarm still exists.

2 Check performance monitoring for relevant VCG member terminal point for errors and

correct them. Verify if HP-Virtual_Concatenation_LOM alarm still exists.


3.2.16 HP-Virtual_Concatenation_TLCT

Alarm name HP-Virtual_Concatenation_TLCT


Alarm object HP VCG

General information and causes If both ends are in Link Capacity Adjustment

Scheme (LCAS) mode, all TPs status is failure:

The Terminal Point (TP) in the VCG has

alarms;

The sink TP receives the IDLE signal sent

from the remote source TP.

If both ends are in non-LCAS mode, any TP has

the following alarms:

AU-AIS

AU-LOP

HP-PLM

HP-TIM

HP-UNEQ

HP-Virtual_Concatenation_LOM

If the following VCG alarms occur: HP-Virtual_Concatenation_LOA

HP-GFP_Loss_of_Frame_Delineation


1 Verify the connection to the upstream equipment is normal.



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3.2.17 Link_Failure

Alarm name Link_Failure


Alarm object Ethernet ports

General information and causes The interconnecting cable contacts fail.

The receiver fails in the indicated unit.

The transmitter fails in the upstream equipment.

Discontinuity of the intermediate cabling occurs.

The erroneous routing of intermediate cabling

occurs.

The fiber type is incorrect.


1 Verify the connections of the physical layer are correct.

2 Verify the connectors are clean.

3 Verify the fiber type is correct.


3.2.18 Loss_of_Timing_Input

Alarm name Loss_of_Timing_Input

Default severity CriticalAlarm object HOCC card

General information and causes No incoming signal is detected on the indicated

station clock port.



2 Verify the cables and connectors are not damaged.



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3.2.19 Loss_of_Timing_Output

Alarm name Loss_of_Timing_Output



General information and causes The equipment related to timing output fails.


1 Verify the synchronization configuration is correct.

2 Verify the external timing input is normal.

3 Change the local equipment using this timing output.


3.2.20 LP-DEG

Alarm name LP-DEG


Alarm object SDH LP

General information and causes The bit error ratio in the LP has exceeded the

provisioned LP Degrade Threshold. The quality

of the transmission signal is degraded.

This error is caused by fault(s) in upstream

external cabling or equipment.


1 Verify the upstream external cabling and equipment.

2 Verify the threshold in the management system.


3.2.21 LP-EXC

Alarm name LP-EXC


Alarm object SDH LP

General information and causes The bit error ratio in the LP has exceeded the

provisioned LP Excessive Error Threshold. The

quality of the transmission signal is degraded.

This error is caused by fault(s) in upstream

external cabling or equipment.


1 Verify upstream external cabling and equipment.



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3.2.22 LP-GFP_Customer_Signal_Failure

Alarm name LP-GFP_Customer_Signal_Failure



General information and causes The upstream LAN port connectivity is down.




3.2.23 LP-GFP_Loss_of_Frame_Delineation

Alarm name LP-GFP_Loss_of_Frame_Delineation



General information and causes The upstream Ethernet signal fails because of GFP

synchronization failure.


1 Verify the upstream connection and equipment are normal.


3.2.24 LP-PLM

Alarm name LP-PLM


Alarm object SDH LP

General information and causes Mapping mode of local and far-end NEs is not

same.

Expected payload value set via the TP

Configuration window of the LCT system inlocal node is not the same as the actual payload

value in far-end node.


1 Verify the traffic structure of the local node is the same as the far-end node.

2 Change the expected traffic type in the TP Configuration window of the local node LCT

to match the actual payload value in far-end node.



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3.2.25 LP-RDI

Alarm name LP-RDI


Alarm object SDH LP

General information and causes The downstream far end station of the node

that reported the alarm detects a malfunction

at its receiving side: Tributary Unit Alarm

Indication Signal received (TU-AIS).


1 No alarms in the reporting node. React on the far-end alarms. Follow the clearing

actions for those alarm(s).


3.2.26 LP-RFI

Alarm name LP-RFI


Alarm object SDH LP

General information and causes The downstream far end station of the node that

reported the alarm detects a malfunction at its

receiving side: VC-12 byte synchronous path RemoteFailure.


1 No alarms in the reporting node. React on the far-end alarms. Follow the clearing

actions for those alarm(s).


3.2.27 LP-TIM

Alarm name LP-TIM


Alarm object SDH LP

General information and causes A provisioned trace string inserted in a VC-12 path

was not received or was received corrupted, due to

wrong configuration, hardware failures, or

transmission failures. Mismatch between received

trace ID and expected trace ID.


1 Verify cross-connections.2 Verify tributary cables and tributary units.


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3 Verify the expected trace in the management system.


3.2.28 LP-UNEQ

Alarm name LP-UNEQ


Alarm object SDH LP

General information and causes Lower order path in STM-N signal is not in use.


1 Confirm or create the cross connection settings at the remote side to be consistent with

the local side.


When defining or changing a cross-connection this alarm will almost inevitably come up

as it is practically impossible to issue the changes at both sides at the same moment.

The LP-UNEQ can not be reported from 126 E1 (W/P) cards monitored ports if there is no

cross connect card equipped in NE.

3.2.29 LP-Virtual_Concatenation_LOA

Alarm name LP-Virtual_Concatenation_LOA


Alarm object LP VCG

General information and causes The time between the first and last member of a

VCG group to reach the local node is outside of the

differential delay period.


1 Check the SDH path for each VCG member to see which member passes through the

most equipment or is taking the most time, and investigate an alternative connectionroute.


3.2.30 LP-Virtual_Concatenation_LOM

Alarm name LP-Virtual_Concatenation_LOM


Alarm object LP VCG member

General information and causes One VCG member failed or was received at the

local node with errors.

i

!!

Warning


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1 Check VCG member for relevant terminal point alarms and correct them. Verify if LP-

Virtual_Concatenation_LOM alarm still exists.2 Check performance monitoring for relevant VCG member terminal point for errors and

correct them. Verify if LP-Virtual_Concatenation_LOM alarm still exists.

3 3 If the alarm persists, contact the next higher level of technical support.

3.2.31 LP-Virtual_Concatenation_TLCT

Alarm name LP-Virtual_Concatenation_TLCT


Alarm object LP VCG

General information and causes If both ends are in LCAS mode, all TPs status

is failure:

The TP in the VCG has alarms;

The sink TP receives the IDLE signal sent

from the remote source TP.

If both ends are in non-LCAS mode, any TP has

the following alarms:

AU-AIS

AU-LOP

TU-AIS

TU-LOP

HP-PLM

HP-TIM HP-UNEQ

HP-Virtual_Concatenation_LOM

LP-PLM

LP-TIM

LP-UNEQ

LP-Virtual_Concatenation_LOM

If the following VCG alarms occur:

HP-Virtual_Concatenation_LOA

HP-GFP_Loss_of_Frame_Delineation

LP-Virtual_Concatenation_LOA

LP-GFP_Loss_of_Frame_Delineation


1 Verify connection to the upstream equipment.



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3.2.32 MS_AIS

Alarm name MS_AIS


Alarm object SDH MS

General information and causes An AISsignal is inserted in the upstream NE.


1 Clear the upstream inserted AIS signal.


3.2.33 MS-DCC_Connection_Failure

Alarm name MS-DCC_Connection_Failure


Alarm object SDH MS

General information and causes MS-DCC is disabled at one side of the MS DCC

link.


1 Verify the MS-DCC is enabled and working normally at both ends of the MS DCC link.


3.2.34 MS_DEG

Alarm name MS_DEG


Alarm object SDH MS



= 5, 6, 7, 8, 9.






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3.2.35 MS_EXC

Alarm name MS_EXC


Alarm object SDH MS



= 3, 4, 5.





3.2.36 MS-K1/K2_Mismatch

Alarm name MS-K1/K2_Mismatch


Alarm object SDH MS

General information and causes The protection switching is not successful.

Troubleshooting instructions1 Verify the conditions of protection switching are normal.


3.2.37 MS_RDI

Alarm name MS_RDI


Alarm object SDH MS

General information and causes The downstream NE receives the malfunctioningsignal:

MS-AIS

RS-LOF

RS-TIM

SPI-LOS

The following situations occur in the far-end station:

No signal received

AIS signal received

Excessive error rate




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2 Verity the local transmitting equipment is working normally.

3 Clear the indicated faults in the far-end node.


3.2.38 OA_Gain_High

Alarm name OA_Gain_High


Alarm object OA ports

General information and causes 20 dB Pre-Optical Amplifier (POA): Gain > 21

dB

13 dBm Booster Optical Amplifier (BOA): Gain >

19 Db 15 dBm BOA: Gain > 21 dB

18 dBm BOA: Gain > 24 dB


1 Verify the output power of the OA is set properly.

2 Verity the input power of the OA is normal.


3.2.39 OA_Input_LOS

Alarm name OA_Input_LOS



General information and causes The cable ruptures.

The optical connector is dirty.

The input optical power is below the pre-defined

power threshold.



2 Verity the operation of the transmitter in the far-end station is normal.

3 Verify the cables and connectors are not damaged.

4 Verify the pre-defined input power threshold is proper.



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3.2.40 OA_Output_LOS

Alarm name OA_Output_LOS



General information and causes The local transmitting module fails.

The output optical power is below the pre-

defined power threshold.


1 Verify the local transmitting module is normal.

2 Verify the pre-defined output power threshold is proper.


3.2.41 OA_Output_Power_High

Alarm name OA_Output_Power_High



General information and causes 20 dB POA: Output power > -9 dBm

13 dBm BOA: Output power > 14 dBm




1 Verify the gain of the OA is set properly.

2 Verify the input power of the OA is proper.


3.2.42 PPI-AIS

Alarm name PPI-AIS


Alarm object Port

General information and causes In one of the upstream nodes a defect is detected

and led to the insertion of the alarm indication

signal.


1 Verify the upstream external cabling and equipment.



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3.2.43 PPI-LOF

Alarm name PPI-LOF


Alarm object PDH Port

General information and causes Alignment to the frame structure of the received

E1/E3/DS3 signal is not possible.


1 Verify operation of the transmitter in the far-end station.


3.2.44 PPI-LOM

Alarm name PPI-LOM



General information and causes Alignment to the Cyclic Redundancy Check (CRC)

Multiframe structure of the received E1 signal is not

possible.


1 Verify operation of the transmitter in the far-end station.


3.2.45 PPI-LOS

Alarm name PPI-LOS



General information and causes Interconnecting cabling contacts have a

problem. Receiver fault in indicated tributary unit.

Transmitter fault in the upstream equipment (not

the Transmission System).

Discontinuity in the intermediate cabling.

Erroneous routing of intermediate cabling.


1 Verify the connections of the physical layer.

2 Verify for cable breaks or dirty connectors (measure it with power meter and clear it).



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3.2.46 PPI-RDI

Alarm name PPI-RDI



General information and causes When an alarm from the local node is transmitted to

the remote (far-end) node, the far end node will

send this alarm back.


1 Verify operation of the transmitter in the local station.


3.2.47 RPR-Exceed_Max_Stations

Alarm name RPR-Exceed_Max_Stations


Alarm object RPRCard

General information and causes Number of stations in the RPR ring exceeds 32.


1 Remove stations which exceed the maximum limit of 32.2 If the alarm persists, contact the next higher level of technical support.

3.2.48 RPR-Link_Failure_East

Alarm name RPR-Link_Failure_East


Alarm object RPR Card

General information and causes The east RPR links keep alive detection has timed

out.


1 Verify that the optical fiber or the SDH cross-connection used for the east RPR path is

normal.



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3.2.49 RPR-Link_Failure_West

Alarm name RPR-Link_Failure_West



General information and causes The west RPR links keep alive detection has timed

out.


1 Verify that the optical fiber or the SDH cross-connection used for the west RPR path is

normal.


3.2.50 RPR-Miscabling_East

Alarm name RPR-Miscabling_East



General information and causes The east link of one RPR station is wrongly

connected to the same side (east link) of another

RPR station.


1 Re-configure the RPR link direction of one of the links, either local or far end, to make

sure the west (east) link connects to the east (west) link. Ensure this change is

consistent with the rest of the topology structure.


3.2.51 RPR-Miscabling_West

Alarm name RPR-Miscabling_West

Default severity CriticalAlarm object RPR Card

General information and causes The west link of one RPR station is wrongly

connected to the same side (west link) of another

RPR station.


1 Re-configure the RPR link direction of one of the links, either local or far end, to make

sure the west (east) link connects to the east (west) link. Ensure this change is

consistent with the rest of the topology structure.



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3.2.52 RPR-Protection_Misconfig

Alarm name RPR-Protection_Misconfig



General information and causes At least one stations protection mode is different

from other stations.


1 Verify the protection mode in all of the RPR stations of the ring is the same. If not, re-

configure the protection mode to be the same.


3.2.53 RPR-Ringlet0_ReservedA0_Exceeding

Alarm name RPR-Ringlet0_ReservedA0_Exceeding



General information and causes A0 bandwidth reserved on RPR ringlet0 exceeds

the link rate.


1 Re-configure the A0 bandwidth reserved on RPR ringlet0 and make sure not to exceed

the available link rate.


3.2.54 RPR-Ringlet1_ReservedA0_Exceeding

Alarm name RPR-Ringlet1_ReservedA0_Exceeding



General information and causes A0 bandwidth reserved on RPR ringlet1 exceeds

the link rate.


1 Re-configure the A0 bandwidth reserved on RPR ringlet1 and make sure not to exceed

the available link rate.



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3.2.55 RPR-Topology_Inconsistent

Alarm name RPR-Topology_Inconsistent



General information and causes Inconsistent topology of the RPR ring is usually

caused by the duplicate Media Access Control

(MAC) addresses.


1 Re-configure the duplicated RPR stations MAC address.


3.2.56 RPR-Topology_Instability

Alarm name RPR-Topology_Instability



General information and causes Topology instability is caused by the topology not

being discovered correctly, because of reasons

such as the incorrect configuration of RPR links

and stations.


1 Re-configure the RPR networks topology (such as the Cross Connection (CC), the WAN

port trigger, the optical link, etc.) and make sure the configuration is correct.


3.2.57 RS-DCC_Connection_Failure

Alarm name RS-DCC_Connection_Failure

Default severity MajorAlarm object SDH RS

General information and causes RS-DCC is disabled at one side of the RS DCC link.


1 Verify the RS-DCC is enabled and working normally at both ends of the RS DCC link.



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3.2.58 RS_DEG

Alarm name RS-DEG


Alarm object SDH RS


equivalent BER exceeds a preset threshold of 10-x,

x = 6, 7, 8, 9.





3.2.59 RS_EXC

Alarm name RS_EXC


Alarm object SDH RS


equivalent BER exceeds a preset threshold of 10-5

.




3.2.60 RS_LOF

Alarm name RS_LOF


Alarm object SDH RS

General information and causes The received signal does not match the port rate.

The received signal of the SDH section overhead

is not correctly structured.

The port input level (dBm) is too high or too low.

The fiber type is wrong.


1 Verify the intermediate fiber is normal.


3 Loop the signal from the transmitter to the receiver. Verify no LOF fault is reported.

4 Verify the port signal level is proper.


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5 Verify the transmitter in the far-end is normal.


3.2.61 RS_TIM

Alarm name RS_TIM


Alarm object SDH RS

General information and causes Incorrect routing occurs in the network due to:

Incorrectly connected line cables. An improper

expected trace identifier.


1 Verify the line cables are connected correctly by interpreting the received STM-N RS

trace identifiers.

2 Verify the expected RS trace identifier is correct.


3.2.62 SPI_LOS

Alarm name SPI_LOS

Default severity CriticalAlarm object SDH SPI

General information and causes The fiber ruptures.

The optical connectors are dirty.

The upstream far-end station fails.



2 Verify the operation of the transmitter in the far-end station is normal.




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3.2.63 Synchronization_Signal_Message_Mismatch

Alarm name Synchronization_Signal_Message_Mismatch



General information and causes The SSMbyte is invalid.


1 Verify the SSM byte value is a legal value.


3.2.64 System_Clock_Holdover_Longer

Alarm name System_Clock_Holdover_Longer

Default severity Warning


General information and causes The system clock is running in the holdover mode

and the holdover time is longer than 24 hours.


1 Repair the failed timing reference.

2 Re-lock the system clock to a valid timing reference.


3.2.65 System_Clock_Unlocked

Alarm name System_Clock_Unlocked



General information and causes All selected timing references are lost or have

failed.

The system clock mode has been changed from

the locked mode to the holdover or free-running

mode manually.


1 Verify the selected timing reference works normally.

2 Re-select a valid timing reference.

3 Set the system clock working mode as locked



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3.2.66 Timing_Reference_Degrade

Alarm name Timing_Reference_Degrade


Alarm object Input clock reference

General information and causes The frequency offset of the timing source is out

of range.

The phase change of the timing source is

abnormal.


1 Verify the upstream related equipment is working normally.

2 Verify the local timing input equipment is working normally.3 If the alarm persists, contact the next higher level of technical support.

3.2.67 Timing_Reference_Failure

Alarm name Timing_Reference_Failure


Alarm object Input clock reference

General information and causes The reference clock f

troubleshooting manual r4.1

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