troubleshooting in today’s real estate world computers...
TRANSCRIPT
COMPUTERS AND TECHNOLOGYWITH GEORGE PAFUNDI
Troubleshooting in Today’s Real Estate World
1
SOME BASIC FACTS Know your computer!
What is the Operating System?
Where are your Files?
Do you have a Backup Plan!
What are your Printing Options?
Email – It Doesn’t Always Work! (http://silvercreekrealty.net/wp-content/uploads/2013/05/Important-Agent-Alert-for-Emails.pdf)
How Do I Use the Silvercreek Realty Group websites? M-Files – Check your submitted documents and assignments
Front Office – Get your YTD and 1099’s
Toolbox – Forms, Submit Pocket Listings, Use Forum, Training Videos, & More
Web Page – How to get found but Not a lead generator.
Fax – Check your spam or login if you aren’t receiving them.
Am I connected to the Network & Internet? PASSWORD - Silvercreek!
This is YOUR BUSINESS. BE PREPARED!
YOU MUST LEARN TO USE THE COMPUTER!!!
2
WHAT ABOUT TABLETS?
Apple Rules the
Market but things are
changing.
So Why Not Just
Get a Tablet?
Tablets are great for
reviewing documents, but
difficult for creation of them.
May not be compatible with
business Documents,
Applications, and PRINTERS.
You CAN send your PDF’s to
3
WHAT ABOUT WINDOWS & TABLETS?
Windows may make the most sense for you!
Surface “Professional” is
best choice for a true
business tablet.
Windows 10
4
MOST COMMON BUSINESS TECH PROBLEMS
1. Can’t access email while traveling (use Web Based Email)
2. Can’t connect to …wireless/Wi-Fi networks when traveling
(use Smart Phones)
3. Can’t get technical support outside of Regular Business
Hours
4. Can’t get wireless network and security configured Wireless
Access password: Silvercreek!
5. Need to remove spyware and viruses
6. Need to set up new technology device
7. Need update of hardware drivers… DO YOUR UPDATES!Windows 10 installs them automatically.
Check your App Store for updates on Apple then install.
According to the computer technicians at AT&T Tech Support 360SM, an online IT helpdesk and optimization
5
HOW CAN I PROTECT MYSELF?
Install a SECURITY SUITE to protect against Viruses,
Spyware, Trojans, Key Loggers, DNS Redirects, etc.
PC… If you are using Windows 8, 8.1, or 10 it already has Windows Defender
Mac… Officially, you don’t need one, but there are viruses out there. Try Sophos.
Android Phones… if you aren’t protected YOU ARE AT RISK! Try AVG.
INSTALL and Enable FIREWALL
(Use the one built into computer O.S.)
Make sure you BACKUP company data regularly
Get a backup drive or use a web based backup!
CLEAN & OPTIMISE your computer at least annually
Using a good malware scanner like Malwarebytes can help.
6
HOW CAN I PROTECT MYSELF? (CONTINUED)
Setup Non-Administrator and Guest Accounts – Use one
for you too!
Just say NO to kids! - Never allow family members,
especially children/teens to download ANYTHING on a
business computer
Never download anything… from a site that is not a “Trusted
& Established Source”
Never submit information to an email requesting personal or
business data - (go to the official web site)
7
GENERAL ISSUES –CLEAN UP YOUR NEW PC
Get rid of:
Bloat ware
Optional Software
Pre-installed Virus
Protection
Pre-installed
Firewalls
Networking Tools
Then Install Your
Own!!!
If you don’t need it, it is probably slowing your
computer down!
8
CLEANUP YOUR DESKTOP
If you don’t need them, delete them!
If you need them, you can Pin them to the Taskbar or the Start Menu
I like the program “Fences”. Setup specific areas for your icons
Here is the link:http://download.cnet.com/Fences/3000-2072_4-10909535.html
9
BROWSER TOOLBARS AND DECEPTIVE SOFTWARE
To put it simply, EVERY Toolbar slows down your internet browsing experience and many Spy on you! … so don’t use them!
New Browsers such as Microsoft Edge don’t have Toolbars
Beware of Deceptive Software Installs from Oracle’s Java and Adobe Reader!
You need them but be aware of what you say “Yes” or “OK” to.
http://www.zdnet.com/a-close-look-at-how-oracle-installs-deceptive-software-with-java-updates-7000010038/
10
FILE SHARING
Drop Box – Allows for multiple people and locations to share the same folder. Note: Documents should be copy/ paste when used. (George’s Favorite)
Google Drive – Just like Drop Box but more space.
Google Docs – Good if you want to login to multiple accounts or from public computers. Does not play well with many printers and changes format.
Windows One Drive– Like Google Drive, this will allow you to login from any computer and have multiple accounts. However, it keeps your documents in their original format, and prints well.
Sugar Sync – Similar to One Drive… But annoying!
Others… Evernote, box, mobileMe, iTunes, iCloud…
THERE ARE RISKS TO FILE SHARING!!!
You Might Be Sued if Data Falls Into the Wrong Hands!!!
11
CLOUD DRIVES COMPARED
12
OneDrive Dropbox Google
Drive Box Copy
File size
restrictions? 2GB
None with
Dropbox
apps
5TB
250MB for
free plan,
5GB for
paid plan
None
Free
storage? 15GB 2GB 15GB 10GB 15GB
Can I earn
extra free
storage?
Yes Yes No No Yes
Paid plans
$2/month for
100GB,
$4/month for
200GB
$10/month
for 1TB
$2/month
100GB,
$10/month
for 1TB
$10/month
for 100GB
$10/month
for 250GB
OSes
supported
Windows,
Mac,
Android,
and iOS
Windows,
Mac, Linux,
Android,
iOS,
Blackberry,
Kindle Fire
Windows,
Mac,
Android,
and iOS
Windows,
Mac,
Android,
Blackberry,
and iOS
Windows,
Mac, Linux,
Android,
and iOS
WHAT DO I DO IF?
I can’t break up a PDF? –
Use a .PDF printer like PDFill
(http://download.cnet.com/PDFill-PDF-Editor/3000-6675_4-10295757.html)
My documents are locked and I can’t submit them!
IMLS (208) 976-4657
IAR (208) 342-3585
Instanet (800) 668-8768
My computer isn’t working right –
When in doubt, REBOOT.
Check your Network Connections
Silvercreek wireless login (Silvercreek!)
Update your Browser
(Edge, IE11, Firefox, Chrome, Opera, Safari,…)
13
TROUBLSHOOTING
Do you have the latest updates? If not, get them!
Are Updates waiting to be installed?
Make sure you’re running the latest versions
of Adobe Reader and Java.
Large Print Jobs take longer to Print
Can’t get mail? Use your Webmail interface instead of Outlook.
Not Receiving Scans or Faxes? Check your SPAM/ JUNK folder on server.
If you are trying to send a file and it won’t go, it is probably too big,
…try making it smaller.
Scans not getting through from home? PDF’s (Portable Document Files) shouldn’t be more than about 5 MBs. Lower your scan settings.
Never scan as a JPG (Joint Photographic Experts Group) unless it is a picture.
Know your limits… Max File Transfer size with IPv4 is 10 MB. IPv6 is 1 GB.
14
REAL ESTATE RELATED SITES
Paragon http://idp.imls.safemls.net/idp/Authn/UserPassword
Instanet http://www.instanetsolutions.com/
How To??? SilvercreekHowTo.net
Database Management SilvercreekDocs.net
Forms, Tools, & Forum SilvercreekToolbox.net
Fax Services SilvercreekFax.net
Website Personal Pages SilvercreekRealty.net
Front Office SilvercreekFrontOffice.net
15
SERVICES
SilvercreekHowTo.net - All the info you need!
M-Files – Email your docs to Cori at [email protected]
We have a paperless file system that you can access from anywhere with a web connection. You can customize your views, add columns, and see notices.
Silvercreek Toolbox – Room Reservations, Company Documents, Forums, & Services…
SilvercreekFax.net – Send and Receive Faxes
Silvercreek Website – Get your free web PAGE. This is to help you get a free web presence and have a place to send your customers. You may point your own domain to your page by getting a domain at GoDaddy.com or other similar domain hosting service.
Silvercreek Front Office – Access your own accounting data, tax reports, open houses, new listings, see links to company events, and integrate with your own website if you choose to subscribe with Emphasys.
16
COMMENTS & QUESTIONS???
Email me at:
Questions?
Discussion?
17