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© 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. eLearning Trends & Workflows: 2017 Dr. Allen Partridge | Sr. eLearning Evangelist

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Page 1: Trends and Tools in Training for Business 2017

© 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

eLearning Trends & Workflows: 2017Dr. Allen Partridge | Sr. eLearning Evangelist

Page 2: Trends and Tools in Training for Business 2017

© 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Performance

Identify Need

Clarify Goals

Define Expectati

on

Define Status

Train Delta

Evaluate Outcomes

Page 3: Trends and Tools in Training for Business 2017

© 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Learning & Change

Architecture

Communicate &

Collaborate

Plan & Design

Develop

Distribute & Deploy

Track & Evaluate

Report R.O.E.

Page 4: Trends and Tools in Training for Business 2017

© 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Page 5: Trends and Tools in Training for Business 2017

© 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

How common are training programs in 2017?

Page 6: Trends and Tools in Training for Business 2017

© 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

What areas do you currently cover in employee training?

Answer Options Response Percent

New hire orientation 85.5%

Sexual harassment 75.0%

Safety/Hazardous materials 65.2%

Emergency procedures 64.0%

Discrimination 63.4%

Respectful workplace 56.9%

Workplace violence 55.3%

Attendance 48.9%

Family Medical Leave Act(FMLA) 37.0%

Fair Labor Standards Act(FLSA) 32.6%

Ergonomics 23.7%

Page 7: Trends and Tools in Training for Business 2017

© 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Cookies, Shotguns, Slackers & The Holy Grail

Do It for a reward

I want to do it, so I

will

Do it or you’re fired

I don’t see any

reason to do it

External Internal

Positive

Negative

To learn more about what motivates 21st Century employees, have a look at Daniel Pink’s inspiring Ted Talk about motivation.

Sustainable, long-term

motivation

Page 8: Trends and Tools in Training for Business 2017

© 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

So what can I do to aid intrinsic motivation?

Autonomy Desire to be self-directedMastery Urge to get better at things Think about playing a game Why do you want to level up? Why do you improve your skills?Purpose Desire to make a contribution

To learn more about what motivates 21st Century employees, have a look at Daniel Pink’s inspiring Ted Talk about motivation.

Purpose MasteryAutonomy

Page 9: Trends and Tools in Training for Business 2017

© 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

So how can you start to do some of this?Remove barriers to success

Ease of Use & Mobile AccessClear communication of expectations &

purposeLess stick, more carrot

Provide optionsEnable self-selection of skill based course

contentProvide abundant options – relevant to needsProvide multiple course delivery optionsGive appropriate timelines

Provide opportunities for belonging Through participationThrough gamificationThrough feedback

Provide opportunities to shineCelebrate MasteryAcknowledge Positive Progress

Purpose Mastery

Autonomy

Page 10: Trends and Tools in Training for Business 2017

© 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Use Captivate to develop content that engagesStrategies like simulation of real life events & conversational engagement get results

10

Page 11: Trends and Tools in Training for Business 2017

© 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Chen, D., Moskowitz, T. J., & Shue, K. (2016). Decision-Making Under The Gambler's Fallacy. Cambridge, MA: NBER Working Paper Series.

Page 12: Trends and Tools in Training for Business 2017

© 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Page 13: Trends and Tools in Training for Business 2017

© 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

The endless battle – Opex vs. Biz AlignedDisrupt or be disrupted

Page 14: Trends and Tools in Training for Business 2017

© 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Leadership team defines a

business strategy.

Page 15: Trends and Tools in Training for Business 2017

© 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Learning team, aligns business

strategy to skills

Page 16: Trends and Tools in Training for Business 2017

© 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Employees choose the

best courses to satisfy

assigned skills.

Page 17: Trends and Tools in Training for Business 2017

© 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Recognize & reward

individual achievement

Page 18: Trends and Tools in Training for Business 2017

© 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Validate ROI with reports on

skill achievement

Page 19: Trends and Tools in Training for Business 2017

© 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

How is your training delivered?

Page 20: Trends and Tools in Training for Business 2017

© 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Answer Options Response Percent

In-person presentation by your staff 80.9%

Print materials 73.0%Video/DVD-based materials 44.6%

Online training provider 41.5%

In-person presentation by experts from outside the company

38.4%

Outside conferences/seminars 34.7%

Telephone/audio seminars 18.0%

Mobile/tablet-based materials 10.6%

What platforms do you use to deliver training?

Page 21: Trends and Tools in Training for Business 2017

© 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Consistent playback

Any format content incl. interactive

PDF, PPTs, DOCx, SCORM, AICC

No download of plugins

Page 22: Trends and Tools in Training for Business 2017

© 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Page 23: Trends and Tools in Training for Business 2017

© 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Create and schedule VC sessions

Launch VC sessions from within Prime

Track attendance, completion, time spent

View post-session recordings

Adobe Connect Integration (Hosted accounts with meeting support)

Page 24: Trends and Tools in Training for Business 2017

© 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Do your learners use informal resources?

Page 25: Trends and Tools in Training for Business 2017

© 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Page 26: Trends and Tools in Training for Business 2017

© 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0% 67.0%

26.2%

8.7%

19.4% 16.5%

How do you encourage employee engagement in social learning?

Page 27: Trends and Tools in Training for Business 2017

© 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

So what methods are trending?

Page 29: Trends and Tools in Training for Business 2017

© 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Page 30: Trends and Tools in Training for Business 2017

© 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Page 31: Trends and Tools in Training for Business 2017

© 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Gamification

Badges

Micro-certificates

Motivation

Page 32: Trends and Tools in Training for Business 2017

© 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Understanding GamificationThe Carrot & The StickIncentivize positive behaviors like …

Quickly responding to calls for actionSelf-initiated training

UpskillingWorking quickly

Align to working groupsEnable or disable based on your requirements and preferences

Partridge, Allen R. What’s a Stick without a Carrot? Gamification in Learning Management, eLearning Industry, April 2016

Page 33: Trends and Tools in Training for Business 2017

© 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Competitive vs. Collaborative Gamification

Page 34: Trends and Tools in Training for Business 2017

© 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Page 35: Trends and Tools in Training for Business 2017

© 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Page 36: Trends and Tools in Training for Business 2017

© 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Dr. Allen [email protected]@adobeElearning

Page 37: Trends and Tools in Training for Business 2017