trendicators best practices report great …€¦ · great recognition moments 2 . every week, more...

TRENDICATORS BEST PRACTICES REPORT

How industry leaders are creating in-the-moment experiences to recognize and reward employees

GREATRECOGNITION

MOMENTS

Great Recognition Moments 2

Every week, more than 150 million Americans

go to work with the expectation that they will

make decisions that are in the best interest of the

company they work for and its customers.

Employee recognition plays a vital role in

influencing the attitudes and actions of employees,

motivating and celebrating behaviors that bring

company values, aspirations and policies to life.

In this report, we showcase insights, strategies and

examples from eight Engage2Excel clients that do

an exceptional job at integrating recognition into

operations and the daily experiences of employees.

The programs represented include different types

and styles of recognition for performance, safety,

demonstration of core values and employee loyalty.

Eight companies that are making recognition matter by creating compelling, in-the-moment experiences

INTRODUCTION

Trendicators is the research division of Engage2Excel, a leading provider of employee recognition, engagement

survey and talent acquisition solutions. Trendicators provides original research along with reports on insights and

best practices from industry leaders and experts.

FEATURED COMPANIES

Atrium Health 3

McLane 5

PNC 7

Par Pacific 9

TSYS 11

Six Flags 13

UniFirst 15

Bright Horizons 17

Atrium Health has earned its reputation as one of

the nation’s leading healthcare organizations by

recognizing that teammates are its most valuable

asset. Atrium Health’s culture is built around four

core values that are held in the highest regard:

caring, commitment, integrity and teamwork.

One way Atrium Health creates great recognition

moments is by enabling teammates, company-wide,

to recognize one another via eCards. Promoted on

the company Intranet, Atrium Health’s eCards are

easy for anyone to produce and personalize with

just a few clicks. The organization’s Recognition

& Rewards Platform allows teammates to express

appreciation for great work, anniversaries, birthdays

and actions that make a difference in the lives

of patients and teammates. These programs

are intended to inspire, motivate and connect

teammates to Atrium Health’s mission to improve

health, elevate hope and advance healing - for all.

In July 2017, Atrium Health launched a way to

automate and centralize a system-wide initiative

called the Good Catch Program, designed to

protect and prevent potentially harmful events.

The program, developed by Atrium Health, created

standardized processes for submissions, scoring

and recognition through an easy-to-use platform.

More than 600 teammates have been recognized

through the program, which serves as a model

for healthcare institutions nationwide. The Good

Catch Program resulted in a 47% increase in annual

teammate submissions for detecting and preventing

a potentially harmful event.

Last year, Atrium Health teammates celebrated great work, special occasions and years of service

by sending more than 200,000+ eCards.


Atrium Health enables teammates, company-wide, to recognize one another via eCards that motivate and inspire

Atrium Health (formerly Carolinas HealthCare System) is one of the nation’s leading healthcare organizations, connecting patients with on-demand care, world-class specialists and the region’s largest primary care network. A recognized leader in healthcare delivery, quality and innovation, its foundation rests on providing clinically excellent and compassionate care.

The Atrium Health Recognition & Rewards Platform,

shown above, makes it easy for teammates to

recognize one another via eCards and nominate

individuals for demonstrating core values. The Good

Catch program serves as a nationwide model for the

prevention of a harmful event.

Each year, the children of Atrium Health teammates

are invited to participate in a birthday card design

contest. Eight winning designs are selected for

inclusion in the enormously popular eCard gallery,

inspiring young artists and reinforcing a family-

centric culture throughout the year.


Ice Cream Cone Smiles by Erikah Freeman, age 11. Family member of teammate Christopher Lack,

Care Coordinator/Authorization/Scheduling Specialist, Carolinas HealthCare System Medical Group

at Cabarrus Family Medicine Sports Medicine & Injury Center.

To:From:

MESSAGE CONTENT HERE

Each year, Atrium Health invites the children of our teammatesto submit artwork for our annual birthday card contest,

in which we receive many outstanding entries.

For 2018, we selected eight designs to be featured on the officialAtrium Health teammate birthday cards:

Ian Rinker, Charisma Massey, Hannah Goins, Saida Areh, Ethan Lopez, Tyson Jolly, Erikah Freeman and Alena Decker.

Birthday Cake with Balloons by Ian Rinker, age 11.

Son of teammates Paulanne Rinker, Pre/Post-Anesthesia Care Unit,

Levine’s Children’s Hospital and Jonnisue Roylance, Patient Accounts Representative at Levine Children’s Hospital.

We look forward to seeing your child’s artwork in 2019!

CHS_BDAY_CARD7

Creating a cohesive corporate culture is a

challenging and ongoing process, especially when

employees are at widely distributed locations or

always on the road.

McLane is a leader in the supply chain services

industry, with more than 20,000 employees, 80

distribution centers throughout the U.S. and one

of the nation’s largest private fleets. The company

buys, sells and delivers more than 50,000 different

consumer products to nearly 110,000 locations

across the nation. In addition, McLane provides

alcoholic beverage distribution through its wholly

owned subsidiary, Empire Distributors, Inc.

The McLane HR team understands that frequent

and visible employee recognition is vital to creating

a culture of teamwork and instilling a sense of pride

in every team member.

Jason Whiddon, a McLane supervisor, believes that

the company culture is what sets McLane apart:

The “McLane recIGNITION Station” website makes

it easy for employees and supervisors to grant and

receive recognition and use accumulated points to

shop for rewards. Anyone can nominate a coworker

who goes above and beyond to lead by example for

a Teammate of the Month award. Supervisors use

points cards for on-the-spot recognition and HR

managers use the RecIGNITION Award to recognize

employees who support McLane’s beliefs and

values each and every day.


McLane revs up performance, safety and engagement with its recIGNITION program

McLane Company, Inc. is one of the largest supply chain services leaders, providing grocery and foodservice supply chain solutions for convenience stores, mass merchants, drug stores and chain restaurants throughout the United States. The company operates over 80 distribution centers across the U.S. and one of the nation’s largest private fleets.

“This culture instills a sense of pride in every teammate and encourages teammates to build

upon successful outcomes.”

We are excited to oficially announce the McLane RECIGNITION STATION website: McLane.AwardSuite.com

From there you can nominate a teammate for Teammate of the Month or a 212 Award. You can also deposit points from a spot card. Check it out and recognize an amazing teammate.


HEY THER

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Have you

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RECIGNIT

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McLane.AwardSuite.com

The plac

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for

sending

recogn

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and put

ting a S

PARK

in a tea

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Recognition has long been a part of the McLane

culture. Founded in 1894, the company has gone

through many changes, but one aspect that hasn’t

changed is the beliefs and values that guide

relationships with teammates and customers.

The McLane recIGNITION portal automates various

programs that were previously managed manually,

making it easy for teammates and supervisors to

participate in a variety of recognition programs.

Posters, postcards and email campaigns are

used to raise awareness and drive

participation company-wide.

PNC’s reputation as a leading financial services

company with a global reach is well documented.

Through the years, the company has become known

for helping clients meet their financial goals, creating

the best possible working environment for people

and giving them the resources they need to succeed.

The company has been recognized nationally and

regionally for its accomplishments and success in

creating a culture that reflects the needs, values

and aspirations of its customers, employees,

communities and shareholders. Last year, PNC was

ranked in the top 10 of the 50 Happiest Companies

in America in the Career Bliss Survey. The company

also received the second highest ranking in its

industry as Most Admired for HR by Human

Resources Magazine.

PNC realizes that finding meaningful ways to

acknowledge employees’ contributions to the

company’s success is critical to creating a

workplace where employees are engaged,

productive and happy.

In a field where employee turnover is a challenge

for all companies, PNC places a high priority on

honoring employee loyalty throughout the career

journey, celebrating milestones in years one, three

and five, and every five years thereafter. One of

the oldest forms of recognition, service awards are

greatly appreciated by employees and the peers

who share in the celebration of such events. A

recent honoree expressed the following sentiment:


“I feel PNC does a wonderful job providing employees the ability to just let them know

they are important. Thank you so much for the opportunity to continue working for a great

employer like PNC.”

PNC honors important anniversaries and celebrates retirees in a culture that truly values loyalty.

PNC is one of the largest diversified financial services institutions in the United States, organized around its customers and communities for strong relationships and local delivery of retail and business banking including a full range of lending products; specialized services for corporations and government entities, including corporate banking, real estate finance and asset-based lending; wealth management and asset management. For information about PNC, visit www.pnc.com.


PNC honors employee loyalty throughout the career

journey, celebrating milestones in years one, three

and five, and every five years thereafter through to

retirement. The great care and attention given to the

design, packaging and presentation of these awards are

echoed in countless expressions of appreciation from

honorees, such as the following from a recent recipient:

“I’m glad that I work for such a great company that takes the time to honor its long-term employees.”

PNC’s Quarter Century Club celebrates those with

25 years of service at a banquet where the award

shown here is presented.

These employees joined more than 4,000 others

who were already a part of the Quarter Century

Club and who have more than 26 years of service

with the company.


In a competitive job market in which candidates

are still considering other offers even after offer

acceptance, companies must face the challenges of

engaging talent before day one. According to our

recent Engage2Excel survey, nearly six out of 10 job

seekers would consider another offer if they didn’t

receive communication from their new employer

between offer acceptance and day one on the job.

Par Pacific, a leading oil and gas exploration and

production company, recognizes the negative

business impact when candidates decline

offers. They partner with Engage2Excel to make

recognition and appreciation essential components

of their pre-boarding phase.

Par Pacific’s goal is to enable new hires to build an

emotional connection with the organization before

they start. To do this, the company provides each

new Par Pacific employee with a branded welcome

box designed to spark that connection. Delivered

to each new hire’s home before day one, the boxes

contain a lunch bag and a reusable tumbler with the

Par Pacific logo, along with a welcome card.

Par Pacific builds emotional connections with new employees before day one

Par Pacific Holdings, Inc. (NYSE: PARR), headquartered in Houston, Texas, is a growth-oriented company that owns, manages and maintains interests in energy, related retailing and infrastructure businesses. Par Pacific’s business is organized into three primary segments of refining, retail and logistics. Par Pacific has refining and logistics assets in Hawaii and Wyoming and a retail distribution network in Hawaii, Idaho and Washington.

Par Pacific understands that an effective recognition and rewards strategy needs

to start before day one and span the employee’s tenure.

Great Recognition Moments 10Great Recognition Moments 10

In January 2019, Par Pacific began

its celebration of employee loyalty

with unique coins honoring employee

anniversaries. A nationwide survey

by Engage2Excel found that 74% of

all employees believe that service

awards “help employees feel valued

and improve engagement.”

In today’s highly competitive job

market, the time between offer

and acceptance and day one is

an often overlooked recognition

opportunity. Par Pacific’s new

employee pre-boarding package

has been warmly received by

new hires.


Founded in 1983, TSYS has been in the payment

processing industry for 35 years. It serves businesses

in 80 countries, including the U.S., Canada, Mexico, the

U.K., China, India, Russia and the United Arab Emirates.

TSYS believes payments should revolve around

people, not the other way around so their people and

technology make sure every payment experience is

safe, easy, fast and ‘always on.’

TSYS has been named to the Forbes list of America’s

Best Employers for three consecutive years and to

the Civic 50 as one of the most community-minded

companies in the United States for five consecutive

years. TSYS must compete for and retain employees

with today’s most sought-after technology skills amidst

the tightest job market in 50 years.

To ensure strategic alignment with what employees

want most, TSYS implemented the RESPECT

Employee Survey by Engage2Excel. Survey results

show that TSYS excels at translating its People-

Centered brand into a Performance-Driven culture that

fulfills their employee’s career and personal aspirations.

TSYS uses the company Intranet to celebrate team

members and rewards program to recognize years

of service and enable peer-to-peer appreciation with

eCards as well as points-based awards. The company’s

comprehensive rewards program recognizes

individuals who display the corporate values; make a

difference through volunteer work and community

involvement; deliver exceptional customer service; and

strive for personal growth. The company’s employee

value proposition below says it best:

TSYS turned its 35th anniversary into a celebration of All-Star performance

TSYS® (NYSE: TSS) is a leading global payments provider, offering seamless, secure and innovative solutions across the payments spectrum — for issuers, merchants and consumers. The company succeeds by putting people and their needs at the center of every decision to help them unlock possibilities in payments. This purpose is called People-Centered Payments®. Headquarters are located in Columbus, Ga., U.S.A., with approximately 13,000 team members and local offices across 13 countries.

You are the heart of TSYS. The way we do things – the way you do things – shapes

our success and helps us deliver People-Centered Payments every day.


Last year, TSYS turned the company’s 35th anniversary into

a year-long celebration which included an All-Stars Team

Appreciation Week. This nod to team members created

countless recognition moments and was a masterful alignment

with the company’s commitment to being People-Centered

and Performance-Driven.


Hiring and motivating seasonal workers is one

of talent management’s greatest challenges. For

Six Flags, the world’s largest regional theme park

company, that means hiring, training, engaging and

inspiring more than 50,000 seasonal employees

every year.

According to Six Flags Senior Vice President

of Human Resources, Kathy Aslin, “Because

our team members are our most valuable

asset, we strive to provide them with a best-

in-class benefits package and create a working

environment that is not only fun, but one that

recognizes and rewards their efforts.”

There’s plenty of evidence that this strategy is

working. For the third year in a row, the National

Association for Business Resources has named

Six Flags as one of the Nation’s Best and Brightest

Companies to Work For®.

Recognition and rewards play an important

part in the Six Flags employment experience. In

addition to exciting work, flexible scheduling and

the opportunity to have fun, employees receive on-

the-spot recognition and rewards cards. The cards

explain why the employee is being recognized and

either include points or the opportunity to spin a

rewards wheel for free drinks and food. In addition,

Six Flags has a nomination program for Excellence in

Action, uses eCards to celebrate birthdays and has a

robust loyalty program that recognizes and rewards

employees with three to 25 years of service.

Six Flags takes in-the- moment rewards and recognition to new heights with a multi-faceted program

Six Flags Entertainment Corporation is the world’s largest regional theme park company and the largest operator of waterparks in North America, with $1.5 billion in revenue and 26 parks across the United States, Mexico and Canada. For 58 years, Six Flags has entertained millions of families with world-class coasters, themed rides, thrilling waterparks and unique attractions.

Fun Fact: Singer John Denver, ventriloquist Jeff Dunham and Dwayne O’Brien from the band

Little Texas all got their start selling snacks and buckling kids into coasters at Six Flags.


CREATING FUN & THRILLS FOR ALL AGES

SIX FLAGS: TM & © 2015 Six Flags Theme Parks Inc.

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The Six Flags Team Six

Rewards site is where

employees can go to

deposit points into their

accounts from on-the-spot

recognition cards, send an

eCard to fellow employees

and nominate individuals for

Excellence in Action.

Team Six Rewards cards,

shown here, are given on

the spot by supervisors

to recognize employees

for exceptional work and

service to our guests.

Employees bank points that

are redeemed for a wide

range of merchandise and

gifts online in the Team Six

Rewards Catalog.


UniFirst is one of North America’s largest workwear

and textile service companies, providing managed

uniform, protective clothing and custom corporate

image apparel programs to businesses in diverse

industries.

In 1936, Aldo Croatti founded UniFirst as a local

startup industrial laundry service in a converted horse

barn in Boston. By 1986, he grew the business across

the U.S. and Canada to about $100 million in annual

revenues. That year, his son Ronald Croatti took over

as chief operating officer (COO) and then served as

chief executive officer (CEO). Under his leadership,

until his passing in 2017, he more than quintupled

UniFirst annual revenues. Today, UniFirst is a nearly

$2 billion industry leader with Steven Sintros serving

as CEO. The company supplies uniforms, career wear,

and ancillary serves over 300,000 customer locations

and nearly 2 million workers every business day.

Founder’s Day has been an annual event at all UniFirst

locations since Aldo Croatti’s passing in 2001. The

day recognizes Aldo’s Core Values, which remain

the foundation of the company’s corporate culture

today—Customer Focus, Respect for Others, and

Commitment to Quality— with employee Team

Partners renewing their annual commitment to the

company’s Essentials of Service and pledging to keep

customers the focus of everything they do. These

Core Values are also celebrated throughout the year

via programs honoring years of service (tenure),

Employee of the Year awards, safety awareness

programs and an employee wellness program.

UniFirst CEO, Steven Sintros, said the following, an

important message for other CEOs to ponder:

UniFirst celebrates its founding Core Values, which have served as the foundation to the corporate culture for over eight decades.

UniFirst Corporation (NYSE: UNF) is a leader in the supply and servicing of uniform and workwear programs, as well as the delivery of facility service programs. The company also provides first aid and safety products and manages specialized garment programs for the cleanroom and nuclear industries. With more than 250 service locations, over 300,000 customer locations, and 14,000-plus employee Team Partners, the company outfits nearly 2 million workers each business day.

“Our Team Partners are our most important asset, our leading competitive differentiator,

and will always be the key to our success.”


On Founder’s Day, each of the

250-plus UniFirst locations names

its Employees of the Year—the

person who best exemplifies the

company’s Core Values. Each

Employee of the Year is presented

with a special recognition gift,

earns an extra day off with pay, and

his or her name is engraved on a

plaque that remains on permanent

display at their UniFirst location.

Ron Croatti, who led UniFirst

for 26 years, had a simple

answer when asked about the

company’s secret for success.

“It’s our people, or as we call

them our Team Partners, and

their highly focused customer

service disciplines that call for

developing Customers for Life.”


Founded in 1986 to provide childcare solutions

for working parents, Bright Horizons operates

approximately 1,100 child care centers, caring for

more than 120,000 children annually in the U.S. and

around the world. The company’s back-up child and

elder care, tuition program management, education

advising, and student loan repayment programs

support employees through every life and career

stage, and help people succeed at work and at home.

Bright Horizons has been recognized 18 times as

one of FORTUNE magazine’s 100 Best Companies

to Work For and is one of the U.K.’s Best

Workplaces as designated by the Great Place to

Work® Institute.

The Bright Horizons culture, which includes more

than 32,000 employees around the globe, is built

around the belief that home is where the HEART

is. The company’s HEART principles, encourage

Honesty, Excellence, Accountability, Respect, and

Teamwork. Many in the Bright Horizons family

adopt these principles in both their personal and

work lives.

Bright Horizons’ HEARTfelt Thanks recognition

platform provides supervisors with a wide array of

tools and resources for acknowledging employee

achievements and milestones. Employees use the

platform to access an extensive library of eCards to

celebrate anniversaries, birthdays and actions that

make a difference.

Comments from parents, like this one from a

Berkley, CA family, provide Bright Horizons teachers

with the greatest recognition moments of all:

Bright Horizons takes employee appreciation to heart with its “HEARTfelt Thanks” Recognition program.

Bright Horizons® is a leading provider of high-quality child care, early education and other services designed to help employers and families better address the challenges of work and family life. The Company provides full service, center-based child care, back-up dependent care and educational advisory services to more than 1,100 clients across the United States, the United Kingdom, the Netherlands, Canada and India, including more than 150 FORTUNE 500 companies.

“[Our daughter] wakes up so excited to come to school each day and talks about all of her teachers when she

comes home. Thank you for making her feel so loved.”


Bright Horizons takes employee recognition

to heart. Their HEARTfelt Thanks recognition

website, on-the-spot recognition cards

and communications programs make it

easy for supervisors and employees to

honor the talents of dedicated, creative

and hardworking colleagues who care

passionately about children, families,

customers, clients and each other.

By celebrating success, acknowledging

excellence and appreciating outstanding

contributions, Bright Horizons keeps its

culture thriving and its family growing.

Engage2Excel helps organizations create unique candidate

and employee experiences from pre-hire to retirement. We understand

what employees really want, because we look at the entire employee

lifecycle through a scientific lens. We conduct original surveys, validate

best practices from our client base of 2,700+ organizations and

rely on over three decades of groundbreaking research by

our chief scientific officer, Jack Wiley, Ph.D.

Engage2Excel’s industry-leading solutions for recruitment, employee

recognition and engagement surveys are tailored to each client’s

unique business objectives and are designed to help clients increase

competitive advantage and improve bottom-line results.

To learn more, visit engage2excel.com.

TRBP6.V1

https://www.engage2excel.com

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