travel transport and leisure offerings 2009

Sandra Knight Programme Management Limited

Setting the Context• Sandra Knight Programme Management Limited has over 20 + years of Programme, Project &

Product Management experience in the Travel and Transport industry

• Collabera in partnership with Sandra Knight Programme Management Limited brings innovative & cutting edge IT solutions for the Travel and Transport industry.

• Collabera has vast experience in IT services outsourcing having worked with blue chip clients and on latest technologies since 1991



About Sandra Knight Programme Management Limited• Programme Manager with 20 years high standing in IT Programme and Product Management.• Ecommerce, Digital and Service Orientated Architectures.• Technical infrastructures, applications, enterprises and continents.• A delivery orientated leader with a mix of technical & business understanding.• Creative ability with attention to detail.• Professional Qualifications in Prince 2, ITIL V3, Hoskyns Project Management based on best practice.• Experienced in use of DSDM and AGILE• Member of The British Computer Society• BCS Group Member of:

• EliTE (Effective Leadership in IT)• SPIN (Software Process Improvement Network)• Service Management• Women• Law


About Collabera

• Experienced leadership team – from best of the IT companies

• 4+ years average experience• Right mix of global and local hires

Winning Team

• Adoption of industry best practices across Software Engineering (CMMI Level 5) , HR and IT (ISO 27001)

• Assets & Frameworks

Predictable Performance

Experienced Global Player

• 4000+ strong organization with over $300 million revenues

• Presence in 19 locations and 3 global delivery centers in India and the US

• Established in 1991 and a certified MBE (Minority Business Enterprise)

• Strong portfolio of IT solutions and services in focused verticals – Banking, Communications, Media, Retail and Manufacturing

• Consulting Solutions to tackle specific strategic challenges

• Solutions designed for specific industry issues

Industry and Service focus

The Right Partner• Flexibility and “Client Centric” culture• Partner for over 100 Global 2000

corporations• Collabera enters GS 100 list of top global

outsourcing providers• Trusted advisor relationships

Collaborative Engagement• Combination of client site, offsite and offshore

models• Framework of collaborative models, processes and

tools for overall IT efficiency • Ecosystem of partners


Our combined Offerings

• Outsourced IT Services

• Programme / Project Management Services

• Business Planning & Organization

• Creativity & Innovation

• Customer & Supplier Relationship

• International Relations

• New Technology

• Objective, Analytical, Problem solving

• Outsourcing Development & Testing

• Programme, Project & Product

Management Agile, DSDM PMP

• Strategy & Vision

• Business Transformation, Change Management

• Stakeholder & Communications planning

• Consultancy Services

• Technology Advisory Services

• Best Practices sharing, Mentoring, Support

• Business Intelligence & Data Warehousing

• Mobility – Enterprise , Wireless and Devices


Developing the right Sourcing StrategyOur Sourcing Solutions – designed to optimize sourcing options and provide maximum value from global sourcing

Why Sourcing Strategy1 Solutions and Customer Benefits3

Our Approach2

Integrate Sourcing Programs

through Merger or Acquisition

Rationalize Strategies

Integrate Vendors

Consolidate Contracts

Understand Risks

Measure Performance

Integrate Sourcing Programs

through Merger or Acquisition

Rationalize Strategies

Integrate Vendors

Consolidate Contracts

Understand Risks

Measure Performance

Vendor Consolidation

Contract Rationalization

Rationalize Sourcing

Strategies

Rationalized Risk

Assessment

Measuring Globalization

ROI

Developing project based

purchasing

CostCost QualityQuality RiskRisk

• Performance Variance

• Lack of Standardized Contracts

• Globalization without Guiding Strategy

• Lack of Governance Mechanisms

• Performance Variance

• Lack of Standardized Contracts

• Globalization without Guiding Strategy

• Lack of Governance Mechanisms


• DW/BI Requirements & Design• Technical Architecture• Tool/Vendor Selection• ETL Development• BI/Reports Development• Data Integration• SVoC/MDM Implementation

• Data Strategy• Business Intelligence• Enterprise DW• Master Data Management (MDM)• Data Management/Data Quality• Meta Data Management

IncreasingOffshoreComponent

•Support and Maintenance activities• Knowledge Management

•Ref ine and Enrich•Addition of new objects•Continuous improvement of the DW/Bi environment

•Business Requirements inputs and validation•Standards/Processes•Acceptance Criteria

MomentumTM

assessment framework typically used for Define

•Solution Outline•Finalize technology selection•Gap analysis•Metadata strategy•Data quality strategy•Test Strategy•Background research•Build Prototype/POC•Information support

•Design Review and Signof f

•Design walkthrough•Coordinate Review•Setup Development Environment•Architecture model•Data Architecture Design•Analytics layer design•Ref ine architecture model•Develop Test Scenarios/ plans

•Finalize Acceptance criteria

•Finalize acceptance test/deployment plans•Review and Test components•Build ETL programs/mappings•Build data cleansing routines•Build Reports, OLAP Components•Perform unit & integration testing•Perform initial performance tuning•Develop user training

•User Acceptance testing and Signof f

•User Acceptance Support•Deploy accepted components•User Acceptance support•Bug f ixes•Post rollout Support•On going maintenance

Define Design Develop Deploy

Client

Collabera

4Dmodel with offshoredelivers business values at savings of upto 40% compared to a fully onsite model

OperateEnhance

Problem Definition

Business DriversUnderstand Goals and Vision

Capture Business RequirementsDefine IT / Business Needs

Existing ToolsExisting Processes

Applications/SystemsTechnical Infrastructure

Momentum Matrix

Best Practices / Industry BenchmarksTools and Technologies

Business Case

Business BenefitOrganizational Readiness

Technical Complexity

People Process Technology

Roadmap

PrioritizationShort Term NeedsLong Term Needs

Project PlanRoad Map

Outcome driven strategy development to downstream implementation & support


Our Expertise

• Airline Servicing Products

• Ecommerce & Product Implementation

• Web-based Booking Engines & Call Centre

• Data Aggregation; multiple Product databases

• Migration & Upgrades

• 3rd party supplier integration applications

• Reservation, Ticketing, Inventory &

Departure Control Systems

• Loyalty Programmes

• Business Transformation/change management

• Procurement/Due Diligence

• Consulting & Customized Development

• Primary J2EE/.NET/DW/BI Stack

• Web 2.0, Portal, Mobility

• CVS, Apps Servers

• Database Oracle, SQL Server

• Enterprise Applications

• Migration & Re-engineering

• Consulting & Customized Development

• Product Implementation

• Asset Repository

• Enterprise & Solution Architecture, Mobility, SOA Strategy

• Research on emerging technologies

• Research on emerging SE Techniques

• Emerging Technology Training

Domain Expertise Technical Expertise


Collabera LabsCollabera Labs is the innovation arm of Collabera where there is a constant push to find innovative, yet repeatable, solutions to everyday business and IT problems.

Collabera Labs is a team of dedicated architects and best-in-class technology centers of excellence who drive the philosophy of ‘putting innovation into practice’.

Collabera Labs participates in application development and technology architecture consulting engagements bringing in architectural experience and best practices to the project


Our Clients


Thank You