travel policy trends maintaining control and costs, while adapting
TRANSCRIPT
1 © 2013 GBTA Foundation. All rights reserved. 1 © 2013 GBTA Foundation. All rights reserved.
Travel Policy Trends Maintaining Control and Costs, While Adapting to Evolving Traveler Expectations
Sponsored By:
2 © 2013 GBTA Foundation. All rights reserved.
Introductions
Joe Bates Vice President of Research GBTA Foundation
Charuta Fadnis Director of Global Business Insights Egencia
Jennifer Zimmerman Travel & Procurement Manager ManpowerGroup
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Agenda
• Introductions
• Methodology
• Detailed Findings
• Control – What Does it Mean?
• Control – Who Has it?
• Ways Control Has Changed
• Restrictions to Policies
• Compliance & Incentives
• Future Trends - Information and Technology
• Q&A
4 © 2013 GBTA Foundation. All rights reserved.
Methodology - Overview
The 2012 Travel Policy Trends study consisted of two phases:
Phase 1: Online Focus Groups
• Exploratory stage utilizing online focus groups of travel managers
• Total of eight online focus groups were conducted:
• Four with travel managers based in North America
• Four with travel managers based in Europe
• Varied by spend levels
Phase 2: Quantitative Online Survey
• Surveyed travel managers around the world, including:
• North America
• Europe
• Asia (including Japan, China, Australia, and New Zealand, amongst others)
• Latin America (which includes Mexico for this report).
5 © 2013 GBTA Foundation. All rights reserved.
Methodology – Online Survey
Survey conducted between May 21 and June 15, 2012
Email invites sent to travel buyers only:
• GBTA members worldwide
• Egencia clients
• TTG Asia travel manager magazine subscribers in the Asia-Pacific region
1,665 respondents answered at least one question in the survey
North America
44%
Europe 28%
Latin America
4%
Asia 24%
Respondents by Location
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What Does Control Mean?
9%
11%
10%
23%
32%
29%
31%
40%
42%
62%
9%
10%
12%
25%
29%
30%
31%
35%
41%
61%
Authority to change policy
Producing reports on non-compliance
Not paying travelers if out of policy
Having a travel strategy
Motivating behavior rather thanmandating policy
Ensuring travelers are using preferredsuppliers
Ensuring travelers are using corporatetravel tools
Driving compliance
Setting policies and procedures
Driving savings/controlling costsWorldwide North America
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Amount of Control Over Travel Policy Compared to a Few Years Ago
5% 4%
34% 38%
31% 34%
29% 24%
Worldwide Total North America
Much more control now
Somewhat more control now
About the same
Less control now
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Amount of Control Over Travel Policy Compared to a Few Years Ago
% Saying Somewhat or Much More Control
North America
68%
58%
53%
49%
Airlines
Hotel
Car Rental
Expense Management Systems
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How has control changed past few years?
49%
60%
62%
67%
68%
73%
74%
50%
62%
65%
68%
70%
72%
72%
There is more focus on the
traveler experience
My company is expanding
globally
Profile and data security are
new areas of importance
I have stronger support at the
C-level
I have more visibility in the
organization
I have more travel spend data
There is improved reportingWorldwide
North America
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Does your policy include the following restrictions?
30%
25%
35%
61%
52%
63%
71%
81%
35%
40%
45%
61%
64%
67%
75%
79%
Limiting the number of travelersattending the same event
Requiring use of conference calls orvideo conferences in lieu of travel
Limiting preferred hotels to certaintiers
Requiring online booking
Requiring pre approval of trips
Requiring advance purchase
Requiring use of preferred suppliers
Limiting ability of travelers to flybusiness class
Worldwide
North America
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What percentage of your travelers are in compliance with your travel policies?
North American Average
78%
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How compliant are travelers with your travel policies?
North America
% Somewhat or Much Less Compliant
Executives 38%
Management 15%
Non-Management 4%
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Does your company use incentives to encourage travelers to comply with travel policy?
29%
71%
North America
Yes
No
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Has the increased amount of information available to travelers made your job easier or harder, or had no effect?
32% 38%
18% 23%
50% 39%
Worldwide Total North America
Easier
No Effect
Harder
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Do your travelers use social media channels or mobile device apps in their daily travels?
48%
11%
40%
North America
Yes
No
Don't know
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Questions About the Research?
Send Comments/Ideas for Next Year’s Study to:
Joe Bates Vice President of Research GBTA Foundation [email protected]
Sponsored By: