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Contract Number: CUA TRP2016 Last Updated: 2 July 2018 Document number: 01847497 Transport Services Freight and Courier CUA 1 July 2016 to 30 June 2019 (with two extension options of one year each) About the contract How do I use this contract? Whats on offer? Who are the contractors? Buying Rules Need more information? Buyers Guide Transport Services:CUA TRP 2016 Department of Finance Page 2 ABOUT THE CONTRACT Contract Number TRP 2016 Contract Term 1 July 2016 to 30 June 2019 With two extension options of one year each Status Mandatory in the Perth Region for Western Australian Public Authorities and Approved CUA Users for consignments originating from or destined to Perth. The new Transport CUA has combined the now expired (30 June 2016) Metropolitan Courier Services and Freight Transport Services CUAs. The new CUA will increase savings to government through the introduction of additional suppliers, by having the same suppliers across multiple categories, and simplifying the buying process through electronic decision aids. The CUA covers all your transport needs including metropolitan courier services and freight services between metro and regional or interstate locations. Exclusions: International freight transport services; Services provided under the Removalist Services CUA REM2013 (exception - flat packed furniture or items in their original packaging); Freight transport within regional WA centres and across regional WA locations (e.g. Albany to Broome). Rail transport; Sea freight services (exception - Cocos Islands); Services and the transport of goods supplied under other arrangements where freight forms part of those Arrangements (i.e. goods purchased on a Free Into Store (FIS) Basis). In accordance with State Supply Commission policy, agencies can buy outside of this CUA and directly source from an Australian Disability Enterprise (ADE) or Aboriginal Business in full. For more information and to connect with an ADE or Aboriginal Business, please see the following links. Australian Disability Enterprise Aboriginal Business Categories Category 1 Courier Services Category 2 Freight Services o 2A Air Freight o 2B Road Freight http://www.finance.wa.gov.au/cms/Government_Procurement/ADEI/Connect_with_an_ADE.aspxhttps://supplynation.org.au/ Buyers Guide Transport Services:CUA TRP 2016 Department of Finance Page 3 Key Features and Benefits Direct purchasing (i.e. Pick and Buy) approach; Broad range of courier, road and air freight transport services available; Choice of suppliers; Panel arrangement; Contractor Online booking facilities; Track and Trace services; Total Transparency of contracted pricing and services through E-decision aid; and Purchase goods and services under terms and conditions that protect you as a Buyer. Contract Manager A dedicated contract manager is available to help you to understand and get the most out of this contract. If you have any queries about this contract or this publication, please contact: Adrian Allen Contract Manager Tel: (08) 6551 1576 Email: adrian.allen@finance.wa.gov.au Government Procurement Department of Finance 4th Floor Optima Centre 16 Parkland Road OSBORNE PARK WA 6017 Supporting Documents The following contract documents and other relevant information can be sourced from Contracts WA eDecision Aid Price Schedules Request for Quotation Form Greater Perth Region Maps mailto:adrian.allen@finance.wa.gov.auhttp://www.contractswa.finance.wa.gov.au/index.jsphttps://www.contractswa.finance.wa.gov.au/resources/CBD_Zone_Map_TRP2016.pdf Buyers Guide Transport Services:CUA TRP 2016 Department of Finance Page 4 HOW DO I USE THIS CONTRACT? SStteepp 11 WWhhaattss oonn ooffffeerr?? Choose products/services that best meet your needs. SStteepp 22 WWhhoo aarree tthhee ccoonnttrraaccttoorrss?? A list of the qualified contractors. SStteepp 33 HHooww mmuucchh wwiillll iitt ccoosstt?? Compare prices and brands before deciding on which contractor to buy from the eDecision Aid. SStteepp 44 BBuuyy iitt!! Buy directly from contractors or buy online using the Governments preferred system. Buyers Guide Transport Services:CUA TRP 2016 Department of Finance Page 5 WHATS ON OFFER? 1) Courier Services This Category is intended to provide services to Customers on an irregular basis and consists of the following services: Same day Service: Standard Courier Service (non-urgent) Priority Courier Service (urgent) Premium Courier Service (very urgent) Next Day Service: Courier Trucks Service Set Run Service (on a regular basis) 2) Freight Services This Category is intended to provide regular/ongoing services to Buyers where courier requirements are known in advance and can be planned: 2A - Air Freight Sub-Category Premium (Same day or next available flight) Priority (Overnight flight) Dangerous goods/ Sensitive Optional Service 2B - Road Freight Sub-Category Express General (consolidated freight) Dangerous goods/ Sensitive Optional Service Chiller Freezer Optional Service Buyers Guide Transport Services:CUA TRP 2016 Department of Finance Page 6 Courier Services Description of Services Premium Courier (very urgent) The premium service is designed to offer a very urgent Same Day Service Delivery of Consignments Priority Courier (urgent) The priority service is designed to offer an urgent Same Day Service Delivery of Consignments. Standard Courier (non urgent) The standard service is designed to offer non urgent Same Day Service Delivery of Consignments. Next Day The Next Day service is designed to offer a value for money service that picks up a Consignment on the day and delivers it the next working day. This service does not include consignments that will be delivered on a recurring basis, as this will fall under the Set Run Category. Courier Trucks Service Under this service, Contractors are to provide Courier Trucks ranging from a 1 Tonne van/ute to a semi-trailer for movement of large items from point A to point B. Set Run Service (up to 1Tonne) Pick Up and Delivery of Consignments on a pre-planned basis at set times going to a set destination(s) on a daily, weekly or fortnightly basis. Buyers Guide Transport Services:CUA TRP 2016 Department of Finance Page 7 Air Freight Intrastate and Interstate Description of Services Premium (same day or next available flight) Consignments are picked up on the day and delivered either on the Same Day or are scheduled to be on the next available flight. Priority (Overnight flight) Consignments are picked up before the end of business on the day and delivered early on the next Business Day. Dangerous goods/ Sensitive Optional Service Pick Up and Delivery of Consignments requiring sensitive transportation and special handling to prevent damage. Road Freight Intrastate and Interstate Description of Services Express This service is for urgent deliveries either on the same day or next day depending on location General (consolidated freight) This service is for Consignments which are non-urgent and are delivered on specific days. Dangerous goods/ Sensitive Optional Service Pick up and Delivery of Consignments requiring sensitive transportation and special handling to prevent damage, that may include the use of Specialised Vehicles. Chiller Freezer Optional Service For freight requiring temperature sensitivity (e.g. frozen or perishable Consignments). A set run may be requested by the customer as a service under any of the above subcategories. this is where a planned consignment is going to one or more destinations on a recurring basis. Buyers Guide Transport Services:CUA TRP 2016 Department of Finance Page 8 WHO ARE THE CONTRACTORS? The matrix below lists all contractors on the CUA and the goods/services they have been contracted to provide. Please refer to the previous section Whats on Offer? for categories. Please be sure to elect the appropriate Contractor to meet your requirements. . Summary of Services and Approved Contractors Customers will be responsible for ensuring that only the approved contractors are engaged to provide services according to the categories they have been approved for. Supplier Courier Air Freight Services Road Freight Express Road Freight General Road Freight Dangerous Road Freight Sensitive Road Freight Chiller/ Freezer Centurion Transport Co Pty Ltd YES YES YES YES Intra Only Intra Only Intra Only Intra Only CTI Logistics Limited YES T&C Couriers & Transport Services YES Sadleirs Transport Co (NSW) Pty Ltd. YES YES YES YES YES Intra Only Intra Only Intra Only Intra Only Intra Only Toll Express YES YES YES YES Toll Fast YES Toll Priority YES Toll IPEC Pty Ltd YES YES YES STARTRACK I Australia Post YES YES - Excluding Dangerous Goods YES YES TNT Australia Pty Ltd YES YES YES YES YES Buyers Guide Transport Services:CUA TRP 2016 Department of Finance Page 9 PLEASE NOTE: 1. All suppliers have departures from the Head Agreement or additional Terms and Conditions for this CUA. For further information please contact the Contract Manager. 2. All IP is owned by the supplier; however the State has the right of use. Buyers Guide Transport Services:CUA TRP 2016 Department of Finance Page 10 T & C Couriers & Transport Services ABN No: 86 461 689 983 T & C Couriers & Transport Services Arrange Pick Ups via: Call Centre: (08) 9376 8888 or Online: www.tccouriers.com.au (After Hours Call Outs: 08 9376 8888) Office Hours: 7.00am to 6.00pm Monday to Friday Contacts: : Michael Goetz / Bob Wilson T: (08) 9376 8800 (Admin Account queries only)) M: 08 9376 8888 (After Hours) F: (08) 9376 8844 E: customerservice@tccouriers.com.au admin@tccouriers.com.au michael.goetz@tccouriers.com.au M: 04 0929 3937 bob.wilson@tccouriers.com.au M: 04 0719 9175 Website: www.tccouriers.com.au Postal Address: PO Box 85, Burswood, WA 6100 http://www.tccouriers.com.au/mailto:customerservice@tccouriers.com.aumailto:admin@tccouriers.com.aumailto:michael.goetz@tccouriers.com.aumailto:bob.wilson@tccouriers.com.auhttp://www.tccouriers.com.au/ Buyers Guide Transport Services:CUA TRP 2016 Department of Finance Page 11 Centurion Transport Company ABN No: 42 008 746 334 Road Freight: General, Sensitive and Chiller/Freezer (Intrastate Only) Features: Online Tracking Online Booking Online Invoicing and Payments Centurion Transport Company Sam Michael T: (08) 9278 3031 M: 0429 230 403 F: (08) 9278 3065 E: s.michael@centurion.net.au Website: www.centurion.net.au Postal Address: PO Box 3333, Bassendean WA 6942 Orders Via: Online at http://www.centurion.net.au/cua40110/ (preferred) Phone: (08) 9278 3000 (select Option 3 for sales) Email: sales@centurion.net.au Hours: 8.00am to 5.00pm Monday to Friday mailto:s.michael@centurion.net.auhttp://www.centurion.net.au/http://www.centurion.net.au/cua40110/ Buyers Guide Transport Services:CUA TRP 2016 Department of Finance Page 12 CTI Logistics Limited ABN No: 69 008 778 925 Features: Set run specialist CBD and metropolitan area In excess of 570 vehicles on the road CBD push bike and car fleet Extensive motor vehicle fleet 2T 12T Taxi trucks fleet Tail-lift and hiab vehicles Online job booking Online job tracking Online proof of delivery Dedicated job booking telephone number E-billing with supporting data file Payment by direct credit CTI Logistics Limited Contact: : Jane Richardson (Operations and sales) T: (08) 9422 1100 M: 0402 055 266 F: (08) 9227 8000 E: jrichardson@ctilogistics.com Website: www.ctilogistics.com Postal Address: PO Box 400 West Perth WA 6872 Contact: : Neil Catten (Account management and escalation) T: (08) 9422 1100 M: 0433 121 622 F: (08) 9227 8000 E: ncatten@ctilogistics.com Website: www.ctilogistics.com Postal Address: PO Box 400 West Perth WA 6872 Sales / new accounts: E: wagov_sales@ctilogistics.com T: (08) 9422 1165 Operations: E: wagov_operations@ctilogistics.com Job Bookings: Online: www.ctilogistics.com/wagov Hours: 24 hours a day T: (08) 9422 1155 Weekday hours: 7am to 6pm Weekend hours: 7am to noon mailto:jrichardson@ctilogistics.comhttp://www.ctilogistics.com/mailto:ncatten@ctilogistics.comhttp://www.ctilogistics.com/mailto:wagov_sales@ctilogistics.commailto:wagov_operations@ctilogistics.com Buyers Guide Transport Services:CUA TRP 2016 Department of Finance Page 13 Sadleirs Transport P/L ABN No: 19 000 936 194 Sadleirs Transport P/L Contact: : Joseph Fogarty T: (08) 9477 0999 M: 0413 629401 F: (08) 9477 0900 M: 0413 629401 E: jfogarty@sadleirs.com.au Website: www.sadleirs.com.au Postal Address: Sadleirs Transport P/L PO Box 138 Cloverdale WA 6985 Orders Via: Email, online, fax or phone Call Centre: 9288 0571 Online: www.sadleirs.com.au https://portal.sadleirs.com.au/fr8portal E-Mail: mnicolle@sadleirs.com.au Hours: Contact Matt Nicolle between 6.30 4.30 Monday to Friday http://www.sadleirs.com.au/http://www.sadleirs.com.au/https://portal.sadleirs.com.au/fr8portalmailto:mnicolle@sadleirs.com.au Buyers Guide Transport Services:CUA TRP 2016 Department of Finance Page 14 TollTransport P/L Toll FAST ABN No: 31 006 604 191 Courier Services Features: Online Tracking Online Booking Online Invoicing and Payments Online POD Toll Priority ABN No:31 006 604 191 Air Freight Features: Online Tracking Online Booking Online Invoicing and Payments Online POD Contact: TONI MCCARTEN T: (08) 9479 2683 F: (08) 9477 6160 E: toni.mccartan@tollgroup.com E: wagovernmentcourierservices@tollgroup.com Website: http://www.tollgroup.com/tollfast Address: 92 Robinson Avenue, Belmont WA 6104 Bookings: 133 278 E-Mail: bookingswa@tollgroup.com Contact: MORGAN JONES T: (08) 6141 7571 M: 0434 605 819 F: (08) 6141 7755 E: morgan.jones@tollgroup.com E: priority1@tollgroup.com Website: http://www.tollgroup.com/tollpriority Address: 32 Snook Road, Redcliffe WA 6104 Bookings : 13 15 31 Online: https://online.toll.com.au mailto:toni.mccartan@tollgroup.commailto:wagovernmentcourierservices@tollgroup.comhttp://www.tollgroup.com/tollfastmailto:bookingswa@tollgroup.commailto:priority1@tollgroup.comhttp://www.tollgroup.com/tollpriorityhttps://online.toll.com.au/ Buyers Guide Transport Services:CUA TRP 2016 Department of Finance Page 15 Toll Transport Pty Ltd Toll Express ABN No: 31 006 604 191 General Road Freight and Chiller Services (Intrastate and Interstate) Features: Online Tracking Online Booking Online Invoicing and Payments Online POD Contact : WILMIEN HANCKEL T: (08) 9360 8811 M: 0434 070 020 F: (08) 9360 8665 E: wilmien.hanckel@tollgroup.com Website : www.tollgroup.com/tollexpress Address : 15 Kingsford Smith Ave, Perth Airport WA 6105 Bookings : 1300 550 360 mailto:wilmien.hanckel@tollgroup.comhttp://www.tollgroup.com/tollexpress Buyers Guide Transport Services:CUA TRP 2016 Department of Finance Page 16 Toll IPEC Pty Ltd Toll IPEC ABN No: 15 084 157 666 Overnight Road Freight Services including Metropolitan, Intrastate, Interstate Sensitive Freight Services both Metropolitan and country areas. Features: Online Tracking Online Booking Online Invoicing and Payments Online POD Contact: MORGAN JONES T: (08) 6141 7571 M: 0434 605 819 F: (08) 6141 7755 E: morgan.jones@tollgroup.com Website: www.tollgroup.com/tollipec Address: 401 Bushmead Road, Hazelmere WA, 6055 Bookings: 131 885 (Local) 133 336 (Call Centre) Online: www.tollipec.com.au http://www.tollgroup.com/tollipechttp://www.tollipec.com.au/ Buyers Guide Transport Services:CUA TRP 2016 Department of Finance Page 17 STARTRACK I Australia Post ABN No: 288 649 705 79 StarTrack Courier is a division of Australia Post Set-Run Services Same day & next day Services SET- RUN, SAME DAY AND NEXT DAY SERVICES: Main Contact: Harry Singh Service Partnership Manager WA M: 0484 340 321 E: Harry.singh2@auspost.com.au Escalation Contact: Bradley Brown State Director Government WA M: 0417 676 569 or P: (08) 9237 4769 E: Bradley.brown@auspost.com.au Website: www.startrack.com.au Address: Level 1, 33 Boud Avenue, Perth Airport WA 6105 Postal Address: GPO Box 9000, Perth WA, 6000 Orders Via: Call Centre: 13 13 20 Online: startrackcourier.com.au E-mail: stcenquirywa@auspost.com.au Hours: 8.00am to 5.00pm Monday to Friday StarTrack Courier are able to supply all categories of service set-run, same day and next day. http://www.startrack.com.au/http://www.messengerpostcouriers.com.au/mailto:stcenquirywa@auspost.com.au Buyers Guide Transport Services:CUA TRP 2016 Department of Finance Page 18 TNT Australia Pty Ltd ABN No: 41 000 495 269 Courier Services. Air Freight Services. Road Freight Services: Express Intrastate, Express Interstate, Dangerous and Sensitive. Jean-Pierre Brink KAM & TSM Sales Manager - WA (contact for new accounts, escalations, issues and sensitive or urgent consignments) T: (08) 6250 4850 M: 0419 632 480 F: (08) 9470 6808 E: auwa_sales@tnt.com.au Website: www.tnt.com.au Postal Address: PO Box 454, Cloverdale WA 6985 All Enquiries and Orders Via: Online at www.tnt.com.au, OR phone: T: 13 11 50 Hours: 8.00am to 5.00pm Monday to Friday Urgent & After Hours Services: Sameday T: 1300 131 150 (A/H) Simple Electronic Despatch System Online Price Checker Online Tracking Online Booking Online Invoicing and Payments Proof of Delivery (POD) Image mailto:auwa_sales@tnt.com.auhttp://www.tnt.com.au/http://www.tnt.com.au/ Buyers Guide Transport Services:CUA TRP 2016 Department of Finance Page 19 BUYING RULES Buying Direct Prices for this Common Use Arrangement (CUA) are fixed so buyers can pick and buy the specified products from the contractors without calling quotes or tenders. Buyers should view the EDA LINK to obtain prices for the items they require. Where more than one contractor is appointed to a category or sub category, buyers can evaluate which contractor represents best value for money for their needs, then contact the contractor to make their purchase. Orders should be placed directly with contractors. Buyers should check each individual contractors details as to which communication method is preferred for placing orders. If you are using a contractor for the first time, you will probably need to establish a new account. Pricing Monetary Threshold Buying Rules Services valued at up to $250,000 per individual purchase Multiple Destination Set Run and Price on Application Services For multiple destination Set Run and Price on Application type Services; all other services are Pick and Buy The Customer can select a single Contractor or multiple Contractors of its choice from the relevant panel Category to purchase their service requirements. The Customer uses the Request for Quotation form supplied on ContractsWA to identify their requirements. Contractors are required to respond within two (2) Business Days. Please note this does not prevent a Customer from requesting a quotation for a single destination Set Run. Services valued at $250,000 or above per individual purchase Set Run and Price on Application Services For Set Run and Price on Application type Services; all other services are Pick and Buy The Customer must request a quote from all Contractors on the relevant Category or Subcategory for the services they require. The Customer uses the Request for Quotation form supplied on ContractsWA to identify their requirements. Contractors are required to respond within two (2) Business Days. Payment by Purchasing Card The Government Purchasing Card offers a quick and convenient method of payment allowing many goods and services to be efficiently purchased. Always remember to inform the supplier that you will be paying by Government Purchasing Card, at the time of ordering the product or service, and ensure they clearly understand that they must send the tax invoice directly to you, the cardholder. Buyers Guide Transport Services:CUA TRP 2016 Department of Finance Page 20 Other Policy Requirements Buyers should be aware of the following requirements under State Supply Commission policies and Treasurers Instruction 820, and whether or not they are applicable to purchases from this CUA: Requirement Applicable to purchases made under this CUA? Buyers must publish details of their purchase, or any variation to any purchase under this CUA, on TendersWA. No, not required for purchases made under this CUA. Buyers must record the purchase on the agencys contract register, as instructed within the buying agencys financial management manual. No, not required for purchases made under this CUA. Buyers must submit a procurement plan, an evaluation report, a contract management plan or any variation to the State Tender Review Committee. No, not required for purchases made under this CUA. Buyers must involve the Department of Finance No, buyers do not need to involve the Department of Finance when purchasing from this CUA. Buyers must obtain approval from an authorised officer of the Department of Finance to purchase through an alternative arrangement to this mandatory CUA. Yes, at all values, if the delivery location is in the Perth metropolitan region. Please note that public authorities are not required to request advice or approval from the Department of Finance, regardless of value, when seeking an exemption from the minimum requirements of the Open and Effective Competition Policy and the use of mandatory Common Use Arrangements for a purchase from an ADE or an Aboriginal Business. Complimentary Feedback and Complaints Resolution Government Procurement aims to continuously improve the services it provides to customers and welcomes feedback on the level of satisfaction experienced under this contract or with the contractor(s) performance. If you are dissatisfied with the goods and/or service provided by the contractor or have any specific concerns, these should be discussed in the first instance directly with the contractor. If the problem or issue is not resolved to your satisfaction, please log your complaints via Finances online Feedback Management System. The online form provides for both complimentary feedback and complaint resolution http://www.finance.wa.gov.au/cms/complaints.aspx Buyers Guide Transport Services:CUA TRP 2016 Department of Finance Page 21 NEED MORE INFORMATION? Appendices Appendix 1: Accessing CUA Information online Appendix 2: How is cubic weight measured? Appendix 3: Frequently asked questions Forms and Tools Contractors Details Price Schedule Specifications Guide Links to CUA information Government Contracts Directory Still need more information? Contact the Contract Manager http://www.contractswa.finance.wa.gov.au/index.jsp Buyers Guide Transport Services:CUA TRP 2016 Department of Finance Page 22 APPENDIX 1: ACCESSING CUA INFORMATION ONLINE The options available to you to access CUA information including contracted prices, contractor details and order forms will depend on the procurement system used in your agency. Systems available to you could include Oracle or SAP. If you experience any difficulties locating CUA information, please call the Service Centre on 6551 2020. Public Authorities with No Dedicated Procurement System If your agency has no dedicated online procurement system, access the CUA information via Contracts WA. http://www.contractswa.finance.wa.gov.au/ Buyers Guide Transport Services:CUA TRP 2016 Department of Finance Page 23 APPENDIX 2: HOW IS WEIGHT MEASURED? Weight is measured and charged in two ways: deadweight or cubic volume whichever is greater. The Deadweight relates to the actual weight of the item. The Cubic Volume relates to the space an item takes up. Items that are heavy but do not take up a lot of space will be charged at their deadweight. Items that are not very heavy but take up a lot of space will be charged at their cubic volume. The cubic volume of an item is calculated as: Length x Width x Depth of the item (in metres) multiplied by the Cubic Rate of the Contractor (found below). Contractor Cubic Rates (kilograms per cubic metre) Centurion Transport Company 333 CTI Logistics 333 Sadleirs Transport Co (NSW) Pty Ltd 333 T&C Couriers 250 Toll Priority Air Freight 250 Toll IPEC 250 Toll Express 333 Toll Fast 250 STARTRACK I Australia Post 250 TNT Australia Pty Ltd 250 EXAMPLE: A table is sent via General Road Freight and has the following dimensions: Length = 1 metre Width = 0.5 metre Depth = 0.75 metre Weight = 30kg. Based on the above measurements the Cubic Volume of the table is: (1x0.5x0.75) = 0.375m Multiplied by the Cubic Rate= 0.375x333 =124.875kg. Therefore, even though the deadweight of the table is only 30kg, it will be charged as weighing 124.875kg because it takes up a lot of space. However, if the table was flat-packed so that its dimensions became: Length = 1 metre Width = 0.1 metre Depth = 0.75 metre Weight = 30kg Buyers Guide Transport Services:CUA TRP 2016 Department of Finance Page 24 then the Cubic Volume of the table would be: (1x0.1x0.75) = 0.075 Multiplied by the Cubic Rate = 0.075x333 =24.975kg. In this case, the table would be charged at its deadweight (30kg) because this is the greater value. Buyers Guide Transport Services:CUA TRP 2016 Department of Finance Page 25 APPENDIX 3: FREQUENTLY ASKED QUESTIONS My consignment was really light why did it cost so much? Freight consignments are measured either based on their deadweight or their cubic volume, whichever is greater. If your consignment took up a lot of space but was not very heavy then it would have been charged by cubic volume. See Appendix 2 for more details. Do I have to buy from this contract if I am purchasing from a regional location? No. This CUA is only mandatory for Public Authorities based in the Perth Metropolitan Zone (including Mandurah). If you are outside this region, you can apply regional purchasing discretion in accordance with the Governments Buy Local Policy. Details of this policy can be found at the State Supply Commission website. Do I need to get quotes? Please see the Buying Rules for instructions on how to purchase services under this contract. What happens if I need to purchase products/services that are not available on this arrangement? In the instance that the service required is not available on the CUA then buyers must purchase in accordance with relevant State Supply Commission Policy. Details of these policies can be found at the State Supply Commission website. What do I do if I am unhappy with the service of a Contractor? 1st Step - Contact the Contractor and request a meeting to resolve the matter. Clearly outline the issue, ask the Contractor to explain and together resolve the matter. 2nd Step - Contact the Department of Finance Contract Manager with specific details of the complaint. Include your name, phone contact details, the service type and booking number, the action you have taken and the agreed solution. If need be, Finance will follow-up the matter with the Contractor. How does Finance manage the contract? The Contractor at the end of every quarter reports to Finance on a range of fields to enable Finance to monitor the performance of the contract against the key performance indicators and compliance with the terms and conditions of the contract. Can I receive updates about this contract, including any price changes? Yes. Email your contact details to the contract manager to receive updates. http://www.finance.wa.gov.au/cms/State_Supply_Commission.aspxhttp://www.finance.wa.gov.au/cms/State_Supply_Commission.aspxAbout the ContractContract ManagerSupporting DocumentsHow do I use this contract?Whats on Offer?1) Courier Services2) Freight Services2A - Air Freight Sub-Category2B - Road Freight Sub-CategoryWho are the contractors?Summary of Services and Approved ContractorsT & C Couriers & Transport ServicesCenturion Transport CompanyCTI Logistics LimitedSadleirs Transport P/LTollTransport P/LToll Transport Pty LtdToll IPEC Pty LtdT & C Couriers & Transport ServicesBuying RulesBuying DirectPricingPayment by Purchasing CardComplimentary Feedback and Complaints ResolutionNeed more Information?AppendicesForms and ToolsLinks to CUA informationStill need more information?Appendix 1: Accessing CUA Information OnlinePublic Authorities with No Dedicated Procurement SystemAppendix 2: How is Weight Measured?Appendix 3: Frequently Asked Questions