Factors to take into account when choosing the right agency for translation services in Malaysia Searching for translation services in Malaysia? Well, this can be a challenging task. But with the arrival companies such as Lyric Labs, the face of translation services is changing. With the help of tools and technology, the way the clients communicate with the translation services in Malaysia are undergoing revamp. So what factors you should look at when selecting a translation service provider in Malaysia? Experience: The basic job of translation services in Malaysia is to offer correct translation services. Experience is very essential for deliveries, as you need to deliver the product on or prior to the promised date. You need to factor in the time the agency has been operating in the industry. Scalability: Scalability of operations is essential for any translation company in Malaysia. Usually clients cannot get large amount of translation done from their translation agencies on time, as these agencies hire just a handful of professional translators who can handle small volumes. So opt for translation agencies who work with large number of translators easily available for translation work. Translators: Check the number of translators working with a translation agency in Malaysia. Look at their domain knowledge as the success of the project depends on the domain knowledge. Reputed translation services in Malaysia should know Chinese to English, Japanese to English, Malay to English and for these they should employ at least 25-30 translators. This will allow them to provide the necessary client support. Sector-specific resources: Only expert providers of translation services in Malaysia have these resources, they hire translators according to their domain knowledge. For e.g. if a medical client goes to a translation agency in Malaysia, the agency should dedicate a translator having legal background or expertise, so as to provide 100% accurate as well as relevant to the sector. Diversity in translation: If a client wants to hire the translation agency on contract, the agency should be able to showcase diversity in translation; they should be able to offer complete translation solutions such as document translation, website translation etc.

Technology and Tools: Tools and technology are important to offer correct translation and cut cost. For e.g during the translation project for a client, the main aim should be to reduce cost and offer quality work, there are translation tools to prevent repeat word translation thus cutting client’s cost and time. Certificate Translation: There are certain government agencies, departments, courts, embassies, universities that need certificate translated into English before acceptance and they will need a translator/ translation company to certify its accuracy. So when you are going as a client you have to hire an authorized and expert translation agency to prevent rejections Ranking and standards: As a client you always have to check the company's reputation in the industry. Many translation services in Malaysia having attractive websites claim to provide excellent services, but cannot handle tough translation jobs. You should also check if the company has an ISO 9001 Certified company as well as DIN EN 15038 Certification, the sole standard applicable for linguistic services. With this tips, you should have no problem in selecting the right translation agency in Malaysia. View the comparison chart of various Translation agencies in Malaysia.

2013 – Translation Services and Translation agencies in Malaysia – A Comparison Chart Agencies/ Credentials

Lyric Labs Elite Bilingual

ITBM Global_ e-solutions

Omni-translation

B-lingo Chamber Translation

No. of Years 15 6 10 4 3 12 4 Country of Origin Multinational Singapore Malaysia Malaysia Malaysia Malaysia Singapore World Ranking IN TOP 100 NIL NIL NIL NIL NIL NIL Translation cost/Word RM0.30 RM0.45 0.60 0.32 0.35 0.32 0.40 Dedicated Project Staff YES NO YES NO NO NO NO Service Type Company Agency Company Individual Individual Individual Agency Certificate Translation Approved NO Approved NO NO NO NO Certificate Translation Cost RM150 RM250 RM200 RM250 RM200 RM250 RM250 Response Time One hour 2 days Same Day One week 2 days One week 2-3days ISO 9001 Certification ISO 9001 NIL NIL NIL NIL NIL NIL DIN EN 15038 Standards (Only standard for linguistic services)

YES NO NO NO NO NO NO

Online payment/Bank transfer YES NO NO NO NO NO NO Language Support M-Malay, E –English, C-Chinese

M. E. C. E.C M E M.E E E.C

Languages Supported 140 84 10 75 10 25 80 No. of translators available 1500 Not provided 500 300 Not provided 50 Not Provided Registered Company in Malaysia Yes Yes Yes Yes NO NO YES Corporate Office Kuala Lumpur Singapore Kuala

Lumpur Kuala lumpur Kuala

Lumpur Kuala Lumpur

Singapore

Document Security SSL Based FTP, Google Docs, CMS

Email Email Email Not provided Email FTP, Email

Contact No 0193575230 16 7177 308 341451800 support @]global-esolutions.com

380247081 327189218 +65 6339 1886

* Details presented are only for comparison, no recommendations is made, please verify for accuracy before you proceed