transitioning from the classroom to online training: a city of los angeles experience
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Transitioning from the Classroom to Online Training: A City of Los Angeles Experience. Michael Gold, PhD City of Los Angeles Personnel Department. Background. City of Los Angeles 45,000 employees 42 City Departments Personnel Department responsible for training most generic topics - PowerPoint PPT PresentationTRANSCRIPT
Transitioning from the Classroom to Online Training:
A City of Los Angeles Experience
Michael Gold, PhDCity of Los Angeles Personnel Department
City of Los Angeles 45,000 employees 42 City Departments Personnel Department responsible for
training most generic topics Individual departments responsible for
department-specific training
Background
7-8 Trainers in Personnel Department 3-4 classes per week each trainers 30 students per class
Before Online Training
2008 – City Council instructed Personnel Department to look into online training
We found that online training would: Reduce training costs Reach significantly more users than classroom
training Eliminate travel time Be convenient and easy to use Contain interactive features
The Transition
2010 – Contracted with vendor to provide online training Learning Management System Content
Online Training
Four courses developed for us: Reasonable Accommodations EEO Supervisory Skills Customer Service
Initial Online Training Content
Staff of 2 Currently have 21 courses Mandatory course
Disaster Service Worker: 23,562 completed Preventing Sexual Harassment: 18,254 completed
Non Mandatory courses: EEO: 774 Customer Service 628 Safety : 774
Current Training Program
Website we created through which online training can be accessed
Provides resources for department training coordinators and for employees
Training Portal
All supervisor resources in one place Rules, policies Brief informational how-to paragraphs Links to supervisory training
Supervisory Library
Issues and Challenges
Custom-developed courses
Off-the-shelf courses
Time consuming to review
Limited views
Generally cheaper Limited time
Generally more expensive
Mandatory v Non-Mandatory
Issues and Challenges
Measuring success Number of employees trained Number of courses offered Positive course evaluations
Issues and Challenges
Even though the vendor is developing a course for you, you are still going to need to devote a lot of time to it.
Lessons Learned
Custom-made courses are generally better value than off-the-shelf courses because you can keep them forever, vs. having to license the courses
Lessons Learned
You need a plan to handle technical issues.
Lessons Learned
Just because you build it, doesn’t mean they will come.
Lessons Learned
More courses More focus on advertising the training Require online training to be prerequisite to
classroom training Link competencies required for job with
competencies covered in each course
Future
Questions?