WMATA Information Technology Renewal ProgramWMATA Information Technology Renewal Program

Jason MischelSoyoung Lee

Ronald PhilipWayne Huang

Jason Lee

Beyond Just Buying TechnologyWMATA’s Information Technology Renewal ProgramBooz Allen Hamilton Case Study CompetitionMarch 16th, 2009

WMATA Information Technology Renewal Program

People

ProcessTechnology

The Approach | Capabilities | Challenges

•Acquisition of off-the-shelf IT systems•Integrate with other business systems

•Remapping of key business processes to reduce inefficiency

•Cross-cutting participation•Training, curriculum development, and deployment of talent

Transformative Life-Cycle Approach

- The Issues

WMATA Information Technology Renewal Program

•Automate supply management to rapidly deploy inventory•Life-cycle management of parts

•Assess needs and implement off-the-shelf IT systems

•Metrics of operational performance •Transparency in financial reporting

•Integrate with Dispatch and Finance to streamline payroll process•Restructuring of talent

HR & Payroll Finance

Material Management

Scheduling & Dispatch

The Approach | Capabilities | Challenges

Booz Allen provides seamless system integration

Scheduling & Dispatch

Material Management

HR & Payroll

Finance

Integration = Productivity

WMATA Information Technology Renewal Program The Approach | Capabilities | Challenges

Challenges and Solutions

Sustainability • Strategic communications• Encourage ownership of change

Transition • Test and run systems• Holistic approach

Unforeseen Complexity

• Side-by-side collaboration• Focus on return

WMATA Organizational Transformation

Challenges People-Process-Technology Solutions