transforming the employment landscape for people with special needs through win-win collaboration
TRANSCRIPT
1
Transforming the
employment landscape for
people with special needs
through win-win
collaboration 26 February 2016
Agnes Wong Ai Mui
Group Technology and Operations,
Centre of Excellence & Asset Management Operations,
UOB Group
2
Objective:
To provide meaningful employment opportunities
to people with special needs, based on their abilities.
3
• Build a centre of excellence for the checking, digitisation
and archiving of customer documents
• Look beyond the traditional employment model to find the
right people with the skills the Bank needs
• Create a long-term sustainable employment model for
people with special needs
The vision behind UOB Scan Hub
4
Finding the right people for UOB Scan Hub,
in partnership with Autism Resource Centre (ARC)
What we were looking for:
• Strong attention to detail and accuracy in their work
• High levels of concentration
• Reliability and commitment
5
Win-win collaboration model
• Onboarding process
Joint job fit assessment by UOB and ARC
UOB assigned work buddies to each employee
ARC onsite job coaches to guide employees and train UOB managers
• Career progression at UOB
Level playing field opportunities
Remuneration tagged to size of job
• Ongoing engagement to encourage an inclusive community
Staff competencies development
Communication
Work as one
6
UOB’s inclusive employment initiative
• A talent pool comprising people with different and
complementary abilities
First batch of employees with autism joined UOB Scan
Hub in October 2013
Today, 34 per cent of all UOB Scan Hub employees
are people with special needs
7
UOB’s inclusive employment initiative
An inclusive business model offers potential for
commercial success
• Lower employee turnover
• Higher productivity
• Culture of inclusion at UOB Scan Hub
8
Feedback from co-workers
“When I first joined Scan Hub, I felt apprehensive about working with people
with autism. But as I got to know them better, I realised that they can focus
on their work well and they are like you and me.”
~ Lim Xue Fang, Clerk, UOB Scan Hub
“They have taught me that focus at work is crucial.”
~ Chin Lu Kim, Special Grade Clerk, UOB Scan Hub
“They put in a lot of effort to do their job well.”
~ Mary Tan, Clerk, UOB Scan Hub
“I can learn new things from them too.”
~ Tey Wey Ann, Class II, UOB Scan Hub
“They are no different from us. In fact, they can perform better than me in
some areas.”
~ Ng Kok Leong, Clerk, UOB Scan Hub
9
UOB’s inclusive employment initiative
An inclusive business model empowers people with
special needs through meaningful job opportunities:
“I would like to earn more money and save, so that I can go overseas.
When I work here, I can achieve high productivity and I feel good about it.”
~ Toh Kai Min, Clerical Assistant, UOB Scan Hub
“He is more independent – financially, and in terms of commuting and
making personal choices. He has also gained better general knowledge.”
~ Parent of Toh Kai Min
“He is happier and more positive after he started working.”
~ Parent of Yan Shi Jie, Clerk, UOB Scan Hub
10
Key success factors
• Re-designing of processes and re-engineering of roles
• Right job fit based on abilities
• Training is important
• Ongoing job support
• Strong support from management and co-workers