Ian Golding, CCXPGlobal Customer Experience Specialist

Transforming the Customer Experience in a Digitally Led Economy

How do

you feel

right now?

It is so easy to

say…

…but so hard

to do

What experience are you

delivering today?

Putting the interests of the BUSINESS first to make as much money as possible?

Putting the interests of the CUSTOMER first to make as much money as possible?

Organisational Layers of Customer Experience

Thank You

ijgolding.com