transformational projects to remain globally competitive
TRANSCRIPT
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Transformational Projects to Remain Globally Competitive Dr Mary Davies, University Librarian & Director (Information Management)
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Overview
• Global challenge
• Changing HE context and developments
• UWA’s current profile & strategic aspirations
• IS’ Business Investment Programme
• Components of the Programme of Work
• Challenges
• Next steps
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Global Challenge
• HE sector is increasing in importance globally
• Countries recognise more highly educated population is
essential part of their response to econ. & fin. challenges
• Moreover, HE sector performs much of the research to
respond to global issues
• Universities are major drivers of innovation & innovation
is becoming essential across all areas of activity
• Each nation – improve productivity & excellence of HEIs
– change agenda at national level via programmes,
structures & policies
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Changing HE Context & Developments
• HE sector itself is under pressure – demands & change
• Increasing student nos; costs rising more than revenue;
diversity of student population; constrained public funding
• Increasing demands for accountability – short-termism
• Call for greater return on public expenditure in research –
interaction between business & HEIs
• Moreover, global problems require collaborative research
– scale as well as excellence – HEIs specialise & focus
• Highly competitive HE environment – change & tension
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After
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UWA’s Current Profile
• WA’s oldest university – established 1911 (opened 1913)
• 23,000 students, 9 faculties, breadth of coverage
• Member of Go8 research intensive universities,
Worldwide Universities Network & Matariki
• 2011, ranked 110th in Jiao Tong Shanghai league table
• Local university of choice – in 2010 enrolled over 77% of
state’s top 5% of school leavers
• New course structure from 2012
• Information Services – integrated IT & Library
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UWA’s Strategic Aspirations
• To achieve international excellence by:
– Improving quality of student learning experience – new course
structure from 2012
– Improve quality, impact and productivity of research & research
training
– Improve UWA’s global positioning & reputation, developing
strategic relationships & community engagement
– Develop people & resources – technologically innovative
• Become a top-50 ranked university by 2050
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IS’ Business Investment Programme
• Business Investment Case built on feedback from:
– Executive members
– Deans / Heads of Schools
– Faculty Managers
– Faculty IT Managers
– Key Central Administration staff
– Guild Reps
• External & Internal Audit Reports
• ITS Review – evidence & 23 recommendations
• Student Information Technology Needs Study 2010 (Teaching &
Learning Committee’s E-Learning & Learning Spaces Sub-
Committee)
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Programme of Work
• 3 year, $45 million technical infrastructure programme
• Start of raising IT to be a strategic enabler in support of
UWA’s strategic goal of top-50 ranked university by 2050
• Addresses changes required to support new courses
structure 2012
• Benefits / Outcomes
– enhancing student experience
– facilitating research & teaching collaborative activities
– increasing throughput of research data & its security
– releasing staff capacity for value-added activities
– reduction of risks
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Dir
ecto
ries
IA
M
DC
, Sto
rage
, Pri
nti
ng
MO
E N
etw
ork
P
rocu
re-
men
t A
sset
M
gt
Po
licie
s St
d’s
2011 2012 2013 Faculty Network (Access Layer) Backbone Network (Core/Distribution)
Traffic Management
Monitoring and Alerts
Associated Building Works (Cabling, Electrical, Fibre, Security, Racks, Voice, Earthing)
Central Directory Infrastructure
Migrate Faculty Directories
IAM Central Infrastructure
Integration with Enterprise Applications
Additional DC Capacity
Migrate High-Risk DC Services
Develop strategic Data Centre solution
Staff and Student Storage
Student Printing
Managed Operating Environment
Desktop Virtualisation Pilot
Hardware Procurement
Software Procurement
Asset Management
Policies and Standards
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Network Project
• Age
• Speed / bandwidth, especially for high volume research
data
• Resiliency – 1 Internet link
• Security risks
• No capability to introduce, for example, VOIP services
• Lack of 24/7 support for networks & services
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QEIIPhysics DCScience
LibraryClaremont
Internet Internet
Shenton
Park Fairway
Campus
Access
Campus
Distribution
Core
Internet
Access
Data Centre
Distribution
Link speed
1/10/40Gbps
Platform Capacity
40Gbps
Link speed
1/10/40/100Gbps
Platform Capacity
40Gbps (ASA)
3.6Tbps (ASR)
Link speed
1/10/40/100Gbps
Platform Capacity
3.6Tbps
Link speed
1/10/40Gbps
Platform Capacity
2.2Tbps
Link speed
1/10Gbps
10G
40G
100G
10G
100G
40G
Network Architecture Schematic
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Directories Consolidation
• Number of ADs – 30+
• Multiple usernames & passwords for login & access
• Significant duplication of systems & management costs
for authentication & authorisation infrastructure
• Data on network drives cannot be easily shared across
disciplines
• Difficult to provision university-wide IT services
• Inconsistent logging & audit capability for access to
resources
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Identity & Access Management
• Independent silos of identity data
• Identity information incomplete, inaccurate or
contradictory
• Provisioning of services often manual, slow & inefficient
• Integration between systems is difficult, prone to faults &
resistant to upgrades
• Security of systems is compromised because of lack of
consistent standards
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Data Centre Consolidation + Printing
• Number of DCs – 46 across campuses
• Diverse management
– varying adherence to university endorsed DC standards
– all duplicating power, cooling, security provision
• Unable to respond to new courses 2012 requirements of
central provision of student storage & printing
• Printing
– 6 separate print management packages
– inconsistent charges & free quotas
• Benefits of DC solution – consolidate data management,
standardise access & curation, & reduce risks
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Before
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Before
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After – Amcom Data Centre
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After – Comms
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After - Storage
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Managed Operating Environment
• Desktop management effort duplicated in each faculty
• Students’ dissatisfaction with inconsistency of PC
environments across labs & inability to store & print
• Variation in tools & processes for desktop management –
different lead times to deploy new or rebuild desktops
• No standard architecture for security or data storage &
retrieval – often no backup
• Benefits
– consistent student experience
– reduce support costs & increase efficiency
– reduce risks of data loss & security
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Assets
• 3 projects
– Hardware procurement (including replacement & disposal)
• PCs across campus purchased in ad hoc manner
• varying levels of age & capacity
• not leveraging UWA purchasing power
– Software procurement including licence management
• Devolved purchasing & management of software
• Over/under licensed?
• Risk of litigation & reputational damage for non-compliance
– Asset management
• Multiple small scale systems but no lifecycle management
• Little visibility of total IT spend
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Policies & Standards • Few UWA-wide policies for IT, especially security
• Standards & guidelines are inconsistent across campus
• Security, disaster recovery & business continuity
capability are the focus of audit reports from OAG and
internal auditors
• Benefits
– Clear policies will assist re roles & responsibilities
– Standards will help in provision of consistent IT services
– Security policies will assist in prevention of security related
incidents in relation to spam, viruses & DOS attacks
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Challenges
• Mixture of cultural & political
• Devolved nature of faculties - various modes of IT
centralisation tried before & failed – governance model?
• Tension between faculties & central administration –
central IT perceived as supporting “admin” computing
• Change management - move to concentration on value
added services (deeper support for core business i.e.
research & teaching) by creating capacity - resistance
• Organisational development – linking departmental
objectives to UWA’s strategic objectives – skills, gaps,
competencies (tech/behav), workforce planning
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Next Steps
• Continue technical implementation schedule – foundation
of transformational change
• Organisational development – skills mapping,
competencies (tech/behav), career paths
• Metrics – collaboration with peer institutions
– Costing of IT services
– ROI
– Benchmarking with peer institutions
– Business process re-engineering & info management
• Service development – especially research support
• Work in progress – report more later!