Managing Stress

Suzanne Hazelton

#TATuesdayWhere Transactional Analysis & Positive Psychology meet

© 2014 Suzanne Hazelton

Suzanne Hazeltonworking with leaders and teams to THRIVE!

© 2014 Suzanne Hazelton

Where are you located?• I’ve moved around a bit

– I’m now based on the Surrey / Hampshire border

• One of my first jobs was driving a fork lift truck in a builders’ merchants.

• I worked for IBM for 15 years … starting in a technical role. I managed people & projects.

• I’ve trained or coached over 3500 people!

• I left school at 16 – although some might say I’ve never really left ….

“Experience is not what happens to a man, it’s what a man does with what has happened to him.” ~ Aldous Huxley

Positive Psychology

Leadership Training

(within IT)

Leadership & Business Coaching

Professional Development

NLP

Psychotherapy

(TA)

My professional journey …

MSc. Applied Positive Psychology 2012Business Coaching 2011Transactional Analysis (2 years) 2008Firo-B 2007IBM Certified Learning Professional 2007Transactional Analysis 101 2006NLP Master Practitioner 2005MBTI Practitioner 2005Train the Trainer 2004NLP Certified Practitioner 2003IBM Senior IT Specialist Profession 2003NLP Diploma 2002Professional Cert in Management 2002Microsoft Certified Systems Engineer 1998Microsoft Certified Professional 1997BSc (Hons) Industrial & Business Systems1994

Toolkit …

Whistle stop tour of the next 60 mins ….

• Who is Suzanne• Quick comparison of psychotherapy and

psychology• Flourishing good for us individually & society

as a whole …• 2 levers to increase personal flourishing– Time Perspectives– Emotions

Positive Psychology

Psychotherapy is a general term referring to

therapeutic interaction or treatment contracted

between a trained professional and a client, patient, family, couple, or

group.

Psychology is an academic and applied discipline that involves the scientific study of mental functions and behaviours.

Positive psychology

seeks "to find and nurture genius and talent", and "to

make normal life more fulfilling", rather than

merely treating mental illness.

Implications of society & organisations thriving

The mental health spectrum, Huppert et al., 2005

Great Days at Work Framework

cc

Levers to thrive …

• Time perspectives• Emotions

Happier people are more successful

Feel good be successful

Tim

e

Pers

pect

ive

s

Afterburn Reachback

Where do you think you

spend your time?

Memories ….

Use past ‘story-telling’ (positive reminiscing) to support ‘past positive’

24

Positive Emotion

Balanced time

perspectives

Acts of Kindness Gratitude

Savouring

Strengths

It takes sunshine and rain to make a rainbow

26

High

Low

Negative Positive

Performance Zone• Calm • Optimistic• Challenged• Engaged• Invigorated

Burnout Zone• Exhausted• Empty• Depressed• Sad• Hopeless

Survival Zone• Impatient• Irritable• Frustrated • Angry

Renewal Zone• Carefree• Peaceful• Relieved• Mellow• Receptive

The emotional quadrants

• Defensive• Fearful• Anxious• Worried

Schwartz, T., Gomes, J., & McCarthy, C. (2010). The way we're working isn't working : the four forgotten needs that energize great performance. London: Simon & Schuster.

Racket vs Authentic Emotions

• Emotions which last an appropriate duration• Emotions which are appropriate

to the situation

Seven benefits of Positive Emotions

• Health• Broaden thinking – noticing

opportunities • Opportunity magnet• Builds resilience • Create positive memories • Moods go viral• Build high performing teams

Balance of negative and positive

3 positive for every negative

Negative has more impact than positive

“I used to envy the friends who always seemed to have such a good time. They might be doing much the same things as I did, …, but where I found the things I did always ordinary and mainly dull, these friends were always involved in events which were interesting and exciting. It took me years to realise that the differences between these friends and me was not in what we did, or what we felt about what we did, but how we talked about what we did.” ~ Dorothy Rowe (1988)

What do you see?

Take a moment

ReferencesPositivity Ratio: http://positivityratio.com/

Time Perspectives: http://www.thetimeparadox.com/ Berne, E. (1971). A layman's guide to psychiatry and psychoanalysis (Extensively revised and

enlarged ed. ed.). Harmondsworth: Penguin.Boniwell, I., Osin, E., Linley, P. A., & Ivanchenko, G. V. (2010). A question of balance: Time

perspective and well-being in British and Russian samples. The Journal of Positive Psychology, 5(1), 24-40. doi: 10.1080/17439760903271181

Bono, J. E., & Ilies, R. (2006). Charisma, positive emotions and mood contagion. The Leadership Quarterly, 17(4), 317-334. doi: 10.1016/j.leaqua.2006.04.008

Ekman, P. (1992). An argument for basic emotions. Cognition and Emotion, 6(3-4), 169-200. doi: 10.1080/02699939208411068

Fredrickson, B. (2009a). Positivity : groundbreaking research reveals how to embrace the hidden strength of positive emotions, overcome negativity, and thrive (1st ed.). New York: Crown Publishers.

Fredrickson, B. (2009b). The Positivity Ratio. Retrieved 12th March, 2011, from https://www.positivityratio.com/

Fredrickson, B. L. (2001). The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. American Psychologist, 56(3), 218-226. doi: 10.1037/0003-066x.56.3.218

References (continued)Fredrickson, B. L., & Losada, M. F. (2005). Positive Affect and the Complex Dynamics of Human

Flourishing. American Psychologist, 60(7), 678-686. doi: 10.1037/0003-066x.60.7.678Losada, M. (1999). The complex dynamics of high performance teams. Mathematical and

Computer Modelling, 30(9-10), 179-192. doi: 10.1016/s0895-7177(99)00189-2Lyubomirsky, S. (2010). The how of happiness : a practical approach to getting the life you want.

London: Piatkus.Lyubomirsky, S., King, L., & Diener, E. (2005). The Benefits of Frequent Positive Affect: Does

Happiness Lead to Success? Psychological Bulletin, 131(6), 803-855. doi: 10.1037/0033-2909.131.6.803

Moiso, C. (1984). TA: The State of the Art: Dordrecht: Foris Publications.Rowe, D. (1988). The successful self. London: Fontana.Schwartz, T., Gomes, J., & McCarthy, C. (2010). The way we're working isn't working : the four

forgotten needs that energize great performance. London: Simon & Schuster.Sheldon Cohen, P., Cuneyt M. Alper, M., William J. Doyle, P., John J. Treanor, M. a., & Ronald B.

Turner, M. (2006). Positive Emotional Style Predicts Resistance to Illness After Experimental Exposure to Rhinovirus or Influenza A Virus. Psychosomatic Medicine, 68(6). doi: doi: 10.1097/ 01.psy.0000245867.92364.3c

Zimbardo, P. G., & Boyd, J. (2008). The time paradox : the new psychology of time. London: Rider.

36© 2014 Suzanne Hazelton

Contact Details

• Email: suzanne@johnsonfellowes.co.uk • Blog: www.suzannehazelton/wordpress.com• Business: www.johnsonfellowes.co.uk • Twitter: @SuzanneHazelton• Facebook: https://www.facebook.com/SuzanneHazelton1

Backup

Where to get more info.

www.actionforhappiness.org/10-keys-to-happier-living

http://positivityratio.com/

The How of Happiness