training completion report_quality management system_organization

Training Completion Report

Quality Management System: ISO 9001-2008

Held on: 12 June 2015

Resource Person: Dr. Engr. Mamunur Rashid

Prepared by: Md. Mahfuzul Haque

Bangladesh-Japan Training Institute (BJTI) BAAS Centre, Room # 31-32, 7th Floor, Eastern Plaza,

Dhaka-1205, Bangladesh Tel: +88-02-9673413, 8613856

E-mail: [email protected] Website: www.bjti.org

June 2015

mailto:[email protected]

http://www.bjti.org

TABLE OF CONTENTS

1 INTRODUCTION 1 2 OBJECTIVES 1 3 COURSE CONTENTS 1 4 TRAINING METHODOLOGY 1 5 TRAINING VENUE AND TIMING 2 6 PARTICIPANTS AND THEIR FEEDBACKS 2 7 THE ADMINISTRATIVE SUPPORT AND LOGISTICS 7 8 RESOURCE PERSON 7 9 PHOTO DOCUMENTATION 8 10 INAUGURATION & CLOSING 8 11 ACKNOWLEDGEMENT 8

Training Completion Report on “Quality Management System: ISO 9001-2008” held on 12 June 2015

Prepared by: Md. Mahfuzul Haque, Program Manager, BJTI Page-1

1 INTRODUCTION

A quality management system (QMS) is a collection of business processes focused on achieving quality policy and quality objectives to meet customer requirements. It is expressed as the organizational structure, policies, procedures, processes and resources needed to implement quality management. In the 21st century, QMS has tended to converge with sustainability and transparency initiatives, as both investor and customer satisfaction and perceived quality is increasingly tied to these factors. Of all QMS regimes, the ISO 9000 family of standards is probably the most widely implemented worldwide. Due to the importance of QMS, Bangladesh – Japan Training Institute (BJTI) conducted a one-day long Training on Quality Management System: ISO 9001:2008 dated on 12 June 2015 at BAAS Centre in Dhaka.

The following sections cover the various aspects of the training concluded. 2 OBJECTIVES

The objective of the program is to familiar the participants with new ISO 9000:2008 family of International Quality Standards with a view to implement it successfully in the organization. The course includes fully updated information regarding what ISO requires in areas such as management responsibility, contract review, document control, purchasing, process control, inspection & testing, training and much more.

3 COURSE CONTENTS

The course specifically covered the following contents,

Concept of Quality Related Terms/Factors Basic understanding Five standards of ISO 9000 - Quality management Components of ISO 9001:2008 standards Satisfying ISO 9001: 2008 requirements Implementing ISO 9001:2008 Quality Management Systems Assessment of Quality Systems and Auditing the status of your organization Auditing and Documentation of ISO 9001:2008 Quality Manual, Procedure, Work Instructions etc.

4 METHODOLOGY

Classes may involve lectures, small group exercises, case analyses and discussions and multimedia presentations. Participants are expected to take part and contribute to discussions, and keep up with current issues in their respective areas, exchange views and ideas with other organizations through rapport and inter-actions, encourage with success stories.



5 TRAINING VENUE AND TIMING

The training venue was arranged by Bangladesh – Japan Training Institute. Training time was from 8:45 am to 5:00 pm, with a 1-hour lunch and prayer break and two 15-minute tea breaks. BJTI arranged food and refreshment for the participants and the trainer.

6 PARTICIPANTS AND THEIR FEEDBACKS

18 participants were participated in the course. The participants were as follows:

Sl Certificate S.L No.

Name Designation Organization Cell E-mail

1. 15/505 Krishna Prosad Bose

Senior Assistant General Manager

Spectra Hexa Feeds Limited

01730949794 [email protected]

2. 15/506 Md. Shohidul Islam

Manager, Production & Maintenance



3. 15/507 Shaikh Mosfiqur Rahman

Assistant Manager


01720535034 [email protected], [email protected]

4. 15/508 Md. Shahedur Rahman

Assistant Manager, Store



5. 15/509 Md. Aslam Uddin Senior Executive, HR & Admin



6. 15/510 Md. Zulfikar Azam Quality Control Officer, Laboratory



7. 15/511 Niranjan Goswami Chief Accountant

Pacific Quality Control Centre Ltd.


8. 15/512 Animesh Saha Manager, QA Pacific Quality Control Centre Ltd.


9. 15/513 Mohhah Mahtab Uddin

Manager, QA Pacific Quality Control Centre Ltd.


10. 15/514 Mashfiq Kaisar Executive, Accounts & Admin



11. 15/515 Abdun Nur Tomal Software Engineer



12. 15/516 Md Touhidul Islam Faisal

Head/Engineer, Technical

Super Star Group


13. 15/517 Muhammad Harun Manager, Audit Eon Group of 01713164044 [email protected]



mailto:[email protected],





mailto:[email protected],











Sl Certificate S.L No.

Name Designation Organization Cell E-mail

Or Rashid & Compliance Industries , [email protected] 14. 15/518 Abdul Kader Senior Officer,

Quality Control RAK Pharmaceutical Pvt. Ltd.


15. 15/519 M. Murad Mahmud Deputy General Manager

Bandbox Ltd. 01841158346 [email protected]

16. 15/520 Uttam Kumar Bhowmik

Production Manager


17. 15/521 Dilip Kumar Mazumder

Accountant Bandbox Ltd. 01712844039 [email protected]

18. 15/522 Faisal Khalid Ashrafi

Manager, Marketing


The feedbacks of the participants are furnished below:

Item Excellent Good Average Poor Very Poor Total

1. Do you understand its objectives? 5 9 4 0 0

18

2. How much is it useful / relevant to you? 4 7 6 1 0 3. How is the presentation effectiveness? 3 9 5 1 0 4. How is the training material/content? 4 7 5 2 0 5. How is the training arrangement? 7 5 5 0 1 6. How do you rate the training overall? 3 4 10 0 1

Table: Overall Feedbacks of the Training

Figure: Overall Feedbacks of the Training









Suggestions for Improvement

More training material. Long duration training with real world issues and documents It should be more detailed Avoid holiday for such type of training program Please select next time more qualified presenter

Proposed Training Program Income Tax & VAT Financial Statement Analysis



Inventory Management Six Sigma Human Resource Management Leadership ISO Lead Auditor

7 THE ADMINISTRATIVE SUPPORT AND LOGISTICS

The administrative support and logistics required for each of the training sessions were arranged by Bangladesh - Japan Training Institute. Md. Mahfuzul Haque, Program Manager, BJTI acted as the Course Coordinator of the program and maintained liaison with the participants and other stakeholders.

The following materials were supplied to each participant: Training bag Name tag Writing pad Pen Key ring Training calendar Training certificate, etc.

The following materials/ equipment were extensively used during the training course:

- Multimedia projector - Laptop - Microphone - Indicator - Flip chard board - marker pen/ white board marker - Flip chart paper

8 RESOURCE PERSON

Bangladesh - Japan Training Institute hired a renowned resource person for the training. The Trainer was engaged by Bangladesh - Japan Training Institute:

Sl Name of the Trainer 1 Dr. Engr. Mamunur Rashid

Management Consultant & Training Specialist



9 PHOTO DOCUMENTATION

The Photographs were taken during the course. Selected photographs of the program have been placed below:

Inauguration of Training Audience of Training

Certificate awarding ceremony Closing Ceremony

10 INUAGURATION AND CLOSING

The course was inaugurated by the Program Manager of BJTI. Certificates were awarded to the participants at a formal closing session by Engr. Mokarram Uddin Ahmed, Adviser of BJTI Council and Former President of BAAS.

11 ACKNOWLEDGEMENT

Engr. Mokarram Uddin Ahmed, Adviser of BJTI Council and Former President of BAAS All Members of BJTI Council & BAAS All Nominating Organizations Dr. Engr. Mamunur Rashid, Resource Person BAAS Secretariat

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