training brochure 2019/2020

20
TRAINING SERVICES 1 _______________________________________________________________________ 3000 Wilcrest Dr. Suite 110, Houston TX, 77042, Tel: 1-832-620-3624 E-mail: [email protected] | Website: vitopenergy.com Training Brochure – 2019/2020 Our Course schedules are open, designed to work with the client’s timeframe.

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TRAINING SERVICES

1

_______________________________________________________________________

3000 Wilcrest Dr. Suite 110, Houston TX, 77042, Tel: 1-832-620-3624

E-mail: [email protected] | Website: vitopenergy.com

Training Brochure – 2019/2020

Our Course schedules are open, designed to work with the client’s timeframe.

TRAINING SERVICES

2

_______________________________________________________________________

3000 Wilcrest Dr. Suite 110, Houston TX, 77042, Tel: 1-832-620-3624

E-mail: [email protected] | Website: vitopenergy.com

INTRODUCTION/OVERVIEW Vitop Services LLC (VES) a Houston Texas, USA based company provides consultancy and training services to the Financial, oil and gas industries worldwide. We promote stellar training and research in critical business areas in the industry. Our expertise indicates that we have the capability to tackle the industry’s most challenging problems and the ability to understand, frame and solve the most complex of upstream problems. This capability gives our clients the opportunity to access the knowledge, tools and techniques that will allow them to conduct their programs successfully. The breadth of expertise within VES is first class; we understand our client’s sector and business requirements and give our customers solutions to match their needs. We help our clients achieve world-class performance from their assets by providing expertise, novel methods and tools to realize their maximum potential. We table complete solutions to our clients and offer a multifaceted service that includes the provision of:

Leadership and Management Development

Due Diligence & Asset Valuations

Risk Management Audit & Compliance

Training & Education Competencies Oil, Gas & Energy Finance and Development

The training curriculum model that has been implemented at Vitop Services reflects the demand-driven nature of training for the global energy industry and it is based on an analysis of state and corporate training systems. All programs have been developed in partnership with experts from each individual technical field.

TRAINING SERVICES

3

_______________________________________________________________________

3000 Wilcrest Dr. Suite 110, Houston TX, 77042, Tel: 1-832-620-3624

E-mail: [email protected] | Website: vitopenergy.com

COURSE CODE –VEOP -015

Course Tittle – Mutual Fund and Risk-Based Supervision

This course is for professionals at financial institutions who are looking to set up a mutual fund management

framework. Within its supervision and enforcement regime, the Feds demands that firms demonstrate compliance

with applicable rules, codes and laws. This is effected through consistently engaging in inspection visits as part of

its Mutual Fund system of supervision and also in utilizing its right to compel firms to furnish a Compliance

Statement either generally or in relation to a specific area. Consequently, the regulatory responsibilities and the

management demands placed upon Compliance professionals have consistently increased. One of the best ways to

help demonstrate your firm's compliance with, not just rules, codes and laws, but also your contractual obligations

under service agreements, is by implementing a Risk-Based Compliance Monitoring Programs. The trainer will

outline best practice for simple documentation of the compliance risk assessment process as well as the actual

monitoring process which will enable the participant to create useful management information for Mutual Funds

industry.

The course will entail case studies and discussions to assist participants in implementing best practices at mutual

fund industry to manage risk. At the end of this course, participants should be able to:

Define operational risk in mutual fund industry

Discuss supervisors’ expectations of operational risk in mutual fund industry

Enumerate and discuss the Basel Committee’s principles of operational risk management in mutual fund

industry

Create best practices to manage operational risk for mutual fund industry

Day I: Defining Operational Risk

Define operational risk

Discuss what operational risk management entails

Evaluate links between risk appetite and operational risk management

Case Study

Day II: Risk based Supervision and Mutual funds

TRAINING SERVICES

4

_______________________________________________________________________

3000 Wilcrest Dr. Suite 110, Houston TX, 77042, Tel: 1-832-620-3624

E-mail: [email protected] | Website: vitopenergy.com

What is Risk-based Supervision?

Specificities of RBS for Pensions

Why Adopt Risk-based Supervision

How to Apply Risk-based Supervision

The Challenges Posed by Risk-based Supervision and Lessons Learnt Challenges

Lessons learned

Day III: Mutual Funds and Supervisory View of Operational Risk

Discuss how regulators look at operational risk at financial institutions

Evaluate whether you are organized to meet regulatory requests

Enumerate and discuss the Basel Committee’s principles of operational risk management

Governance

Board of Directors and Senior Management

Risk Management Environment

Identification and Assessment

Monitoring and Reporting

Control and Mitigation

Business Resiliency and Continuity

Role of Disclosure

Case Study

Day IV: Data and Information for Surveillance Program For Mutual Funds

What data would be needed to create a robust surveillance program for mutual funds. General sense of the types of data and information I'm talking about, however, data might include general,

fund-level information

Data might also include specific information concerning each portfolio security held by the fund.

Additional data from advisers might include the identity of the audit firm, the custodian of customer

assets, and other data.

Processing and collecting certain types of information.

Regulators in the U.S and abroad require that regulated firms provide the regulator with information

Reporting to SEC

The SEC's staff in OCIE and in the Division of Investment Management, a

Offices of Economic Analysis and Risk

Critically, information and data would need to be required to be submitted in a standard format, on a

specified timeframe, and be timely.

TRAINING SERVICES

5

_______________________________________________________________________

3000 Wilcrest Dr. Suite 110, Houston TX, 77042, Tel: 1-832-620-3624

E-mail: [email protected] | Website: vitopenergy.com

Day V: Creating Best Practices at a Financial Institution for Mutual Funds

Establishing scenario analysis and brainstorming groups

Identifying rogue traders and establishing detection frameworks

Select and implement relevant Key Risk Indicators

Establish vendor risk management guidelines

Create a framework to cope with IT failures and cyber attacks

Developing an operational risk measurement approach

Advantages and shortcomings to operational risk measurement

Case Study

Summary Conclusion and Question and Answer Session.

TRAINING SERVICES

6

_______________________________________________________________________

3000 Wilcrest Dr. Suite 110, Houston TX, 77042, Tel: 1-832-620-3624

E-mail: [email protected] | Website: vitopenergy.com

COURSE CODE –VEOP -016

Course Tittle – Mutual Fund and Regulatory Compliance:

Understanding the US Mutual Fund Industry

To understand today’s Mutual Funds, designed to give the participant a complete understanding of the

workings of the Legal, Regulatory and Compliance issues facing the industry today. This training will provide

information about Mutual Funds into very specific legal requirements. We will discuss the very current state

of Post-Madoff Enforcement of the new Rules and Regulations that were created as a result of Dodd-Frank.

The training will list the SEC relevant cases and the specific Regs for Compliance and discuss the requirements

to be in full Compliance with all the new Rules and Regulations surrounding Registered Investment Products.

We will then end with a discussion of Mutual Funds within the framework of Investment Products, and how they will be viewed going forward.

Day1: Mutual Fund Basics

Throughout the course the participants will be introduced to a variety of terms. This terminology or glossary

is discussed throughout the course. By the end of the session the course participant will be able to identify

and elaborate on:

The Mutual Fund Players

The Laws

The Paper (Requirements)

Advisor Restrictions and Compliance Requirements

o The Role of the Board of Directors

o Investment Restrictions

o Prospectus and SAI

Trading Regulations

Custody Regulations

Proxy Voting

Identification of Conflicts of Interest and How Mitigated

Code of Ethics Requirements

Marketing Requirements

TRAINING SERVICES

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_______________________________________________________________________

3000 Wilcrest Dr. Suite 110, Houston TX, 77042, Tel: 1-832-620-3624

E-mail: [email protected] | Website: vitopenergy.com

o Materials – Rule 482

o FINRA Requirements

o Recordkeeping Requirements

Day II: Other Investment Company Products

By the end of the session the course participant will be able to understand and discuss:

Closed-End Funds

o Traditional Closed-End Funds

o Alternative Investment Vehicles

o Comparison to Open-End Funds

o Documentation

o Interval Funds

Unit Investment Trusts (UIT’s)

o Comparison to Open-End Funds

Exchange Traded Funds (ETF’s)

o Features

o Examples

o Documentation

o ETFs: The New Frontier (examples of some current ETF products)

Variable Insurance Products

Section 529 Plans

Day III: Compensation for Mutual Fund Sales

By the end of the session the course participant will be able to understand and discuss:

Loads/Typical Share Classes

Breakpoints

Rule 12b-1 Fees

Multi-Class and Master Feeder Funds

Revenue Sharing

Examples of Mutual Fund Distribution Regulatory Actions

Day IV: Regulatory Update

By the end of the course participant will understand background and current status of:

Dodd-Frank

TRAINING SERVICES

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_______________________________________________________________________

3000 Wilcrest Dr. Suite 110, Houston TX, 77042, Tel: 1-832-620-3624

E-mail: [email protected] | Website: vitopenergy.com

o RIA Registration Changes

o Form PF

o New Definitions for Accredited Investors and Qualified Clients

o Whistleblower Protection

o Where Are We Now?

JOBS Act

o Changes to Regulation D

New Money Market Rules

Liquidity Risk Management

DOL Fiduciary Rule

Day V: Special topics and reviews Discussions and Questions

Topics of Interest, including:

o Insider Trading

o SEC Courts

o Morgan Keegan

o Northern Lights Trust

o Commonwealth Capital Management, LLC

o Distribution In Guise

Advisers Act Issues

o Hedge Fund and Private Equity Fund Issues of Interest

o Compliance Program Issues

o Operations

o Custody Rule Issues

o New ADV Issues

Solicitation/Broker-Dealer Issues.

TRAINING SERVICES

9

_______________________________________________________________________

3000 Wilcrest Dr. Suite 110, Houston TX, 77042, Tel: 1-832-620-3624

E-mail: [email protected] | Website: vitopenergy.com

COURSE CODE –VEOP -017

Course Tittle- Mutual Funds: Regulation, Governance and Risk

Management

This 5-day course provides participants with an understanding of the basic of a quick snapshot of the concept,

structure and classification of Mutual Funds in United States. This course will also focus on the process of

evaluation and selection of Mutual Funds before concluding with portfolio management process, taxation of Mutual

Funds in the United State. The training will also talk about the importance of goal-based investing and how to make

suitable fund allocation for different asset classes based on the individual's risk tolerance level and the life stage at

which the investment is being made.

Day I: Overview of the Mutual Fund Concept

Day I offers basic information about mutual funds. Participants will be able to understand the characteristics of

these funds, know and appreciate their benefits, explain the issue of forward pricing, recognize the regulations that

govern the mutual fund industry and identify the types of mutual funds by investment objectives. It also take a close

look at each investment security sector. Together they provide a clear picture of the underlying securities that may

be a part of an individual or an institutional investment portfolio.

Day II: The Regulators

Day II will provide an overview of some of the most well-known regulatory agencies of the federal government

and the agencies that have the most influence on the financial services industry. It focuses on just eight of those

regulatory agencies in the order in which they were established. Each segment provides details about the history,

structure, and functions of these groups and any recent events of importance involving them.

Day III: Mutual Fund and Governance

Day III is designed to answer these basic questions about the government bond sector: What are Treasury and

government securities? Who issues them and why? What characteristics are common to Treasury securities? What

characteristics are common to other government securities? How are government bonds priced and purchased?

What is the relationship between price and yield? What are the risks and rewards of investing in a Treasury or

government security?

TRAINING SERVICES

10

_______________________________________________________________________

3000 Wilcrest Dr. Suite 110, Houston TX, 77042, Tel: 1-832-620-3624

E-mail: [email protected] | Website: vitopenergy.com

Day IV: Mutual Fund Instruments and Risk

Day IV explore the money market and its key characteristics. It describes various money market instruments, many

of which are used in the local government investment pools, and money market funds available to you. The course

defines a money market fund and its restrictions, identifies the various uses of money market instruments for both

non-money market funds and investors, and analyzes the risks and rewards of investing in money market securities.

Day V: Federal Reserve Impacts the Market

Day V focuses on how the Federal Reserve impacts the money and Mutual markets, reviews who the Federal

Reserve and the actions they took to control the speed and the U.S. economy in times of financial crisis. On how

the Federal Reserve impacts the markets. Examines how the Federal Reserve is structured. It also reviews monetary

policy and how it is implemented, data that influences the Fed’s decisions and as well as the perceived benefits and

drawbacks of Federal Reserve actions that influence the markets.

COURSE CODE –VEOP -018

Strategic Leadership: Strategy for Leading Successful

Change Initiatives Strategy for Leading Successful Change Initiative opens participants to new perspectives

on strategic implementation with a complete understanding of all aspects of implementation process. It will enhance participants on how to make informed decisions effectively and efficiently. Participants will understand how to thoroughly infuse corporate structure with corporate strategies and how to integrate strategy formulation and implementation by applying the five core areas:

Strategy Implementation Model Strategic Change Human Resources and Strategy Implementation Strategy and Structure Incentives and Controls

SECTION I: UNDERSTANDING THE STRATEGIC ENVIRONMENT

TRAINING SERVICES

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_______________________________________________________________________

3000 Wilcrest Dr. Suite 110, Houston TX, 77042, Tel: 1-832-620-3624

E-mail: [email protected] | Website: vitopenergy.com

Module 1: What is organizational strategy from oil and gas perspectives?

Five Tasks of Strategic Management Strategy vs. Business Model: What is the Difference? Missions vs. Strategic Visions

Module 2: Crafting a Strategy

Planned Strategy vs. Reactive Strategy Why Do Strategies Evolve? Strategic Role of a Board of Directors

Developing a Strategic Vision Three Elements of a Strategic Vision Purpose of Objective-Setting

Tasks of Corporate Strategy Functional Strategies and Operating Strategies

SECTION II : STRATEGIC IMPLEMENTATION

Module 3: Evaluating Company Resources and Competitive Capabilities

Identifying Resource Strengths and Competitive Capabilities Identifying Resource Weaknesses and Competitive Deficiencies

Competencies vs. Core Competencies vs. Distinctive Competencies What is Strategic Cost Analysis?

Module 4: Tailoring Strategy to Fit Specific Industry And Company Situations

Objectives of Benchmarking Features of an Emerging Industry Features of High Velocity Markets Characteristics of Industry Maturity Strategies for Sustaining Rapid Growth

Module 5: Leading and Managing Through Strategic Planning and Innovation

Team and teamwork roles for managers. How do teams contribute to organizations?

TRAINING SERVICES

12

_______________________________________________________________________

3000 Wilcrest Dr. Suite 110, Houston TX, 77042, Tel: 1-832-620-3624

E-mail: [email protected] | Website: vitopenergy.com

What are the current trends in the use of teams? Organizational and management implications of self-managing work teams. An open-systems model of work team effectiveness.

Module 6: Leadership and Strategy

Distributed leadership helps teams meet task and maintenance needs. Communication networks

How do teams make decisions? What are the challenges of leading high-performance teams? Strategies to succeed at innovation Strategic Control and Corporate Governance

Performance Management Reward Systems.

COURSE CODE –VEOP -019

Mutual Funds: Regulation, Governance and Risk Management

This 5-day course provides participants with an understanding of the basic of a quick snapshot of the concept,

structure and classification of Mutual Funds in United States. This course will also focus on the process of

evaluation and selection of Mutual Funds before concluding with portfolio management process, taxation of Mutual

Funds in the United State. The training will also talk about the importance of goal-based investing and how to make

suitable fund allocation for different asset classes based on the individual's risk tolerance level and the life stage at

which the investment is being made.

Day I: Overview of the Mutual Fund Concept

Day I offers basic information about mutual funds. Participants will be able to understand the characteristics of

these funds, know and appreciate their benefits, explain the issue of forward pricing, recognize the regulations that

govern the mutual fund industry and identify the types of mutual funds by investment objectives. It also take a close

look at each investment security sector. Together they provide a clear picture of the underlying securities that may

be a part of an individual or an institutional investment portfolio.

TRAINING SERVICES

13

_______________________________________________________________________

3000 Wilcrest Dr. Suite 110, Houston TX, 77042, Tel: 1-832-620-3624

E-mail: [email protected] | Website: vitopenergy.com

Day II: The Regulators

Day II will provide an overview of some of the most well-known regulatory agencies of the federal government

and the agencies that have the most influence on the financial services industry. It focuses on just eight of those

regulatory agencies in the order in which they were established. Each segment provides details about the history,

structure, and functions of these groups and any recent events of importance involving them.

Day III: Mutual Fund and Governance

Day III is designed to answer these basic questions about the government bond sector: What are Treasury and

government securities? Who issues them and why? What characteristics are common to Treasury securities? What

characteristics are common to other government securities? How are government bonds priced and purchased?

What is the relationship between price and yield? What are the risks and rewards of investing in a Treasury or

government security?

Day IV: Mutual Fund Instruments and Risk

Day IV explore the money market and its key characteristics. It describes various money market instruments, many

of which are used in the local government investment pools, and money market funds available to you. The course

defines a money market fund and its restrictions, identifies the various uses of money market instruments for both

non-money market funds and investors, and analyzes the risks and rewards of investing in money market securities.

Day V: Federal Reserve Impacts the Market

Day V focuses on how the Federal Reserve impacts the money and Mutual markets, reviews who the Federal

Reserve and the actions they took to control the speed and the U.S. economy in times of financial crisis. On how

the Federal Reserve impacts the markets. Examines how the Federal Reserve is structured. It also reviews monetary

policy and how it is implemented, data that influences the Fed’s decisions and as well as the perceived benefits and

drawbacks of Federal Reserve actions that influence the markets.

TRAINING SERVICES

14

_______________________________________________________________________

3000 Wilcrest Dr. Suite 110, Houston TX, 77042, Tel: 1-832-620-3624

E-mail: [email protected] | Website: vitopenergy.com

COURSE CODE –VEOP -011

Course Tittle - BUILDING HIGH PERFORMANCE TEAM

Course Duration: 4 Days

Course Venue: Houston, Dubai, Ghana, Dallas

WHO SHOULD ATTEND?

Managers/Leaders, supervising teams that are counted upon to achieve corporate goals and

objectives?

WHAT YOU WOULD LEARN

How to grow and lead teams toward the achievement of corporate goals and objectives?

COURSE CONTENT:

1. An analysis to the current team, what changes (if any) could be made to achieve even

higher performance.

2. What contributes most to Team performance?

3. What are the characteristics of High Performing Teams?

4. A discussion of the 4 stages of team building and determining which stage your team is at,

currently.

5. Where team-leaders and team-members can most effectively and efficiently spend their

time.

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_______________________________________________________________________

3000 Wilcrest Dr. Suite 110, Houston TX, 77042, Tel: 1-832-620-3624

E-mail: [email protected] | Website: vitopenergy.com

6. How to gauge current team performance?

7. A discussion of the 4 stages of Team Performance (forming, norming, storming and

performing).

8. How to move those teams to the next Performance level?

9. The development of Followers (9 attributes).

10. How to identify gaps and opportunities.

11. How to best guide your team to success.

COURSE CODE –VEOP -012

Course Tittle - EMOTIONAL INTELLIGENCE WORKSHOP FOR LEADERS

Course Duration: 3 Days

Course Venue: Houston, Dallas, Dubai

Who should attend: Leaders and aspiring Leaders

What they will “take away:” A keen knowledge of how emotions enhance leadership skills,

how to manage their emotions and those of others, as well as learning how to use both for

good.

TRAINING SERVICES

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_______________________________________________________________________

3000 Wilcrest Dr. Suite 110, Houston TX, 77042, Tel: 1-832-620-3624

E-mail: [email protected] | Website: vitopenergy.com

Course Outline/Syllabus________________________________________

Debriefing of Assessment Results What are emotions? How do they impact performance? Why do Leaders need Emotional Intelligence? How does Emotional Intelligence differ from the Intelligence Quotient (IQ)? What are Core Emotions?

How do Emotions become Prime in Leadership roles?

Experience and Knowledge may open some doors but it is EI the takes you to the top.

Good Boss/Bad Boss Exercise Emotional Management!

Identifying Emotions Understanding Emotions Using Emotions Managing Emotions Growing your Emotional Skill Question and Answers?

TRAINING SERVICES

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_______________________________________________________________________

3000 Wilcrest Dr. Suite 110, Houston TX, 77042, Tel: 1-832-620-3624

E-mail: [email protected] | Website: vitopenergy.com

EI Assessment for participants

COURSE CODE –VEOP -013

Course Tittle - STRATEGIC AND RECONCILIATION LEADERSHIP Course Length: 5 Days

Course Venue: Houston, Dubai, London

Strategic and Reconciliation Leadership is a week course and workshop that will provide corporate and community leaders with the opportunity to engage in strategic dialogue and reflect on the core values of reconciliation, allowing for a new generation of leaders who consciously and thoughtfully choose to live and work in reconciliation. Given the shared desire for a new way forward in Canada, reconciliation is critical in building an inclusive and just society. This training course provides the foundation for corporate leaders to think strategically about creating, reconciling and capturing value within their organization. Through a series of discussions and exercises, participants will understand what value capture and creation means. This course will also be a valuable supplement to executive managers with accountability:

Strategic decision making Leading Strategic Change Initiatives Leading organizational change Navigating power relationships Negotiation skills

Course outline___________________________________________________ Day 1: Situational leadership: An organizing framework

The Leader’s Behavioral Leadership

TRAINING SERVICES

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_______________________________________________________________________

3000 Wilcrest Dr. Suite 110, Houston TX, 77042, Tel: 1-832-620-3624

E-mail: [email protected] | Website: vitopenergy.com

Understanding leadership as a relationship with followers Develop Your Authentic Leadership Style Steps in the Situational Leadership Process Strengths (Advantages) of the Situational Leadership model.

Day 2: Leadership and communication and Leading in times of crisis

Promote Diversity and Inclusion Create an Innovative Environment Create Work-Life Balance Lead Through Change

Day 3: Understanding leadership as a relationship with followers

Leading and Managing people and performance Practical Team development Understand the nature and dynamics of interpersonal Team behavior related to organizational performance and effectiveness Develop a framework for analysis and action around your management challenges Identify behaviors and situational factors to improve your future outcomes

Day 4: Strategic leadership and decision-making

Develop a grand strategy for your corporation by understanding the competitive forces. Persuade, influence, and negotiate expertly by honing your analytical and tactical abilities. Evaluate and improve your firm’s performance through financial analysis. Gain perception on global business environments and financial factors, opportunities and

risks in emerging markets, and policy barriers and incentives. Create competitive advantage and leverage operational capabilities. Manage crises and drive change effectively through the organization.

Day 5: Effective Reconciliation Leadership

Reconciliation Leaders Peacebuilding Process Process of Reconciliation Develop Political Wills

TRAINING SERVICES

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_______________________________________________________________________

3000 Wilcrest Dr. Suite 110, Houston TX, 77042, Tel: 1-832-620-3624

E-mail: [email protected] | Website: vitopenergy.com

Reconciliation Service.

COURSE CODE –VEOP -014

Course Tittle - LEADING AND MANAGING CHANGE AND INNOVATION

Course Description All leadership is change leadership and capitalizing on change as an opportunity, while embracing transition as a catalyst for innovative thinking. This course will help participants understand the fundamental, practical skills that effective leaders have and explores ways to overcome organizational inertia, examine strategies for overcoming both individual and organizational resistance to change and innovation. The course is designed to give you corporate understanding of political and complex process of introducing change, which includes motivating others, dealing with resistance and the emotional elements of change, and finally, extending change over time and sustaining it. Course Outline Day 1: Introduction to Change management

Effectively managing change Change exercise Change exercise debrief

Communication Understanding the communication process Dealing with and eliminating communication roadblocks Communication exercise

Motivation Understanding key motivational approaches and using them Motivation exercise Using behavior modification to modify behavior Motivation exercise

TRAINING SERVICES

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_______________________________________________________________________

3000 Wilcrest Dr. Suite 110, Houston TX, 77042, Tel: 1-832-620-3624

E-mail: [email protected] | Website: vitopenergy.com

Day 2: Leadership & Management Skills for Top Performers

Understanding and accelerating Executive Leadership Expectations Examining your Executive Leadership Challenges Exploring the Fundamental Concepts of Executive Leadership The Four Factor Model of effective Executive Leadership Differentiating Between Leadership and Management Identifying the Executive Leadership Requirements for the 21st Century

Day 3: Learning and building the skills for disruptive leadership

Discovering how to design disruption Scanning the environment for trends, opportunities, and threats

Identifying technologies and other factors that have potential to cause disruption

Deepening your understanding of companies that are more likely to be disrupted

Day 4: Applying tools for identifying and building agile responses

Characterizing the market landscape for your industry Experiencing “disruption wars” through an interactive simulation Developing leadership courage in yourself and others Building an effective disruptive innovation action plan for your organization

Day 5: Designing, developing, and deploying innovation

Using projects as engines of change Choosing the best strategy and tactics for different types of change Profiling and identifying change agents to prepare your organization for the challenge of

change Aligning stakeholders behind your vision Understanding and overcoming the pervasive resistance to change Building trust—and maintaining it Maximizing opportunity and realizing value throughout a change initiative Addressing problems early—and knowing when to pull the plug.