Training

Training is the act of increasing the knowledge and skills of an employee for performing a particular job.

It is an attempt to improve current or future employee performance by increasing an employee’s ability to perform through learning usually by changing the employee’s attitude or increasing his or her skills and knowledge.

The need for training and development is determined by employee’s performance deficiency,computed as follows:-

Training and Development need = Std Performance - Actual

Performance.

Purpose of training:- To increase the knowledge and

skills for doing a particular job. To bridge the gap between job

needs and employee skills, knowledge and behaviours.

To perform the tasks given to employees in efficient manner i.e without any wastage.

Contd… To prepare existing employees for

higher level jobs.(promotion) To keep updated with the new

technologies/latest developments in job operations.

To gain acceptance from peers. To make employee mobile and

versatile.

Types of training:-

Skills training Refresher training Cross- functional training Team training Creativity training Diversity training Literacy training.

Skills training:-

Training in basic skills such as writing, computing, speaking, listening, problem solving, working as a part of team, leading others.

Such training can be given through lectures, on the job, coaching etc.

Before employing these methods manager should

Before employing these methods manager should explain:-

How training will help in their jobs. Relate the trianing to trainee’s

goals Respect participant responses Encourage trainees to learn by

doing Give feedback on progress.

Refresher training:-

Thje reason for taking such training is the rapid changes in technology.

Such training can be given by short term courses to make its employees up to date with latest developments through consultants who specailise in a particular area.

Cross-functional:-

Such training is given to perform in operations in areas other than their assigned jobs.it includes:-

Job rotation Exchange personnel for a certain

period.

Team training:-

Content tasks specifies the team goals

Group processes reflect the way member function as a team

Creativity training:-

Breaking away Generate new ideas Delaying judgement

Diversity training:-

It considers all diverse dimensions in the workplace like race, gender, age, disabilities, education, ideas and backgrounds while designing a training programme.

Literacy training:-

Such training focus on the basic skills required to perform a job adequately.

To improve the literacy levels of employees with weak reading, writing and arithematic skills by providing them tutorials, home assignments, readind and writing exercises, simple mathematical tests.

Systematic approach to training-

1. Assessment

2. Implementation

3.Evaluation

Determine training needs

Identify training objectives

Select training methods

Conduct training

Compare training outcomes against criteria.

Training need assessment:-

Organisational analysis:- Analysis of objectives Resource utilisation analysis Environmental scanning Organisational climate analysis

Task or role analysis Person analysis

Identifying training objectives:-

Objective

Innovative:-

• Anticipating problems

•Team building

Problem solving

•Training clerks• Training

supervisors

Regular• Orientation

•Recurring trainingof interviewers

•Refresher courses

Training methods:- (On-Job methods)

Job Instruction Training Coaching Mentoring Job rotation Apprenticeship training Committee assignments

Off the Job methods:- Vestibule training-(for clerical and semi

skilled jobs) Role playing Lecture method Conference/discussion approach-

(lecture as well as discussion) Programmed instruction-(series of

planned sequential units arranged from simple to complex levels)

JIT:

Four steps followed in JIT methods are: Trainee recieves an overview of the

job, its purpose and its desired outcomes.

Trainer demonstrates the job Employee is permitted to copy

traines’s way. Employee does the job independently

without supervision.

Coaching: The supervisor explains things and

answer questions. He throws light on why things are done

the way they are He offers a model for trainees to copy Conducts lots of decision making

meetings with trainees Procedures are agreed upon and trainee

is given enough authority to make divisions.

Mentoring:

It is a relationship in which a senior person convey the technical, interpersonal and political skills.

A mentor is a teacher, counsellor, supporter, facilitator in the realisation of the young person has about the kind of life he wants as an adult.

Mentoring…

Its like guru-shishya relationship where the guru would do everything to develop the personality of the shishya offering emotional support and guidance.

Job rotation

It means the movement of trainee from one job to another.

It provides the trainee with greater understanding of different functional areas as well as better sense of their own career objectives and interests.also it help to build up rapport with wide range of individuals.

Apprenticeship training:

Such training demand high level of participation from the trainee.

Trainees spend a prescribed time amount of the time working with an experienced guide, coach or trainer.

Committee assignments:

In such programme, talented employees are assigned to important committees to work with them which will give these employees a broadening experience and can help them to understand the personalities and processes governing the organisations.

In such training the trainees are asked to solve an actual organisational problem and trainees have to work together and offer solutions to the problem.

Evaluation of training programme:-

Reactions Learning Job behaviour Organisation Ultimate value

Methods of evaluation:-

Questionnaires Tests Interviews Studies Human resource factors Cost benefit analysis Feedback

Executive development

It is process of learning through which managers develop their conceptual and analytical abilities to manage.

It is concerned with improving the performance of managers by giving them stimulating opportunities for growth and development.

Benefits:- It helps the manager to require KSAs

required to successfully tackle with complex changes in environment and technologies.

It make the executives to realise their own career goals and aspirations in a planned way.

Executives can better perform their work.also they become more useful,versatile and productive.

Contd…

It helps managers to broader their outlook.

It help the managers to have a feel of how to discharge their duties without rubbing people.

Common practices in EDP:-

The practices done to develop their decision making skills

In-basket Business games Case studies

Interpersonal skills:-

Role playing Sensitivity training Behaviour modelling

Job knowledge skills:

On-the-job experiences Coaching Understudy

Organisational knowledge:-

Job rotation Multiple management

General knowledge:-

Special courses Special meetings Specific readings

Specific individual needs:-

Special projects Committee assignments.