track software -- customer survey results
DESCRIPTION
TRANSCRIPT
![Page 1: Track Software -- Customer survey results](https://reader035.vdocuments.site/reader035/viewer/2022070304/54bda2714a7959411f8b4578/html5/thumbnails/1.jpg)
© 2007 Management Controls, Inc.The information contained herein is subject to change without notice.
Track Optimization Workshops
![Page 2: Track Software -- Customer survey results](https://reader035.vdocuments.site/reader035/viewer/2022070304/54bda2714a7959411f8b4578/html5/thumbnails/2.jpg)
2
Purpose:To deliver a structured process enabling
optimized value from Track
New Customers
Existing Clients
![Page 3: Track Software -- Customer survey results](https://reader035.vdocuments.site/reader035/viewer/2022070304/54bda2714a7959411f8b4578/html5/thumbnails/3.jpg)
3
Because there is more to Track than meets the eye.
Why Bother?
![Page 4: Track Software -- Customer survey results](https://reader035.vdocuments.site/reader035/viewer/2022070304/54bda2714a7959411f8b4578/html5/thumbnails/4.jpg)
4
The “Potential” Problem
Existing Clients and New Customers• Track was or will be implemented without full
functionality or without a goal of 100% of the contractors engaged
• Project vs. process approach• Limited implementation scope • Timing• Resource availability• Narrowed focus for the initiative• Limited continuous growth planning
![Page 5: Track Software -- Customer survey results](https://reader035.vdocuments.site/reader035/viewer/2022070304/54bda2714a7959411f8b4578/html5/thumbnails/5.jpg)
5
Where is the Proofthat there is
additional value to be realized with Track
functionality?
![Page 6: Track Software -- Customer survey results](https://reader035.vdocuments.site/reader035/viewer/2022070304/54bda2714a7959411f8b4578/html5/thumbnails/6.jpg)
6
1-25%11%
25-50%19%
51-75%22%
76-99%30%
100%19%
Percentage of Plant Contractors
Using Track
Total Survey = 31
30% of the respondents
have less than 50% of their
contractors in Track
![Page 7: Track Software -- Customer survey results](https://reader035.vdocuments.site/reader035/viewer/2022070304/54bda2714a7959411f8b4578/html5/thumbnails/7.jpg)
7
2544%
1424%
14 25%
4 7%
What Functions are Tied to Track?
Gates
Financial
Contracting
Maintenance Mgt
![Page 8: Track Software -- Customer survey results](https://reader035.vdocuments.site/reader035/viewer/2022070304/54bda2714a7959411f8b4578/html5/thumbnails/8.jpg)
8
Site personnel provided training
Track Software trainers
On-the-job trainers
No training0
5
10
15
20
25
18
14 14
0
21
7
16
0
Training MethodologyCompany Personnel
Contractor Personnel
Resp
onde
nt C
t.
![Page 9: Track Software -- Customer survey results](https://reader035.vdocuments.site/reader035/viewer/2022070304/54bda2714a7959411f8b4578/html5/thumbnails/9.jpg)
9
Within thePlant
External to the Plant
0
10
20
30
4
24
Does the Contractor Work Entirely within the Plant?
Re
spo
nd
en
t C
t.
Yes No05
1015202530
1410
Are Gate Readers at Remote Locations?
Resp
onde
nt C
t.
Yes No05
1015202530
9
15
Contractor Trailers Located Off-Site
Resp
onde
nt C
t.
![Page 10: Track Software -- Customer survey results](https://reader035.vdocuments.site/reader035/viewer/2022070304/54bda2714a7959411f8b4578/html5/thumbnails/10.jpg)
10
Grace Period Always Applied0
2
4
6
8
10
12
14
16
18
20
11
7
14
18
Grace Period Provided?Yes No
Resp
onde
nt C
t.
![Page 11: Track Software -- Customer survey results](https://reader035.vdocuments.site/reader035/viewer/2022070304/54bda2714a7959411f8b4578/html5/thumbnails/11.jpg)
11
1 to 5 6 to 10 11 to 15 More than 15 0
2
4
6
8
10
12
6 6
10
2
How Much Grace Period is Allowed?
Minutes
Resp
onde
nt C
t.
![Page 12: Track Software -- Customer survey results](https://reader035.vdocuments.site/reader035/viewer/2022070304/54bda2714a7959411f8b4578/html5/thumbnails/12.jpg)
12
Yes No0
4
8
12
16
1213
Equipment in Track
Resp
onde
nt C
t.
Daily Weekly Monthly Other02468
10121416
13
8
13
5
Rental types
Resp
onde
nt C
t.
0-25% 26-50% 51-75% 75-99% 100%02468
10121416
13
3 35
1
% Equipment in Track
Resp
onde
nt C
t.
![Page 13: Track Software -- Customer survey results](https://reader035.vdocuments.site/reader035/viewer/2022070304/54bda2714a7959411f8b4578/html5/thumbnails/13.jpg)
13
Yes No02468
1012141618
9
16
Material Handled in TrackRe
spon
dent
Ct.
0% 1-25% 26-50% 51-75% 75-99% 100%02468
1012141618 16
5
02 2
0
% Material Handled in Track
Resp
onde
nt C
t.
![Page 14: Track Software -- Customer survey results](https://reader035.vdocuments.site/reader035/viewer/2022070304/54bda2714a7959411f8b4578/html5/thumbnails/14.jpg)
14
4.1 5.2 6.0 6.1 6.20
1
2
3
4
5
6
2
5
1
Software within Track
Version Being Run
Resp
onde
nt C
t.
4.1 5.2 6.0 6.1 6.20
1
2
3
4
5
6
1 1
3
0 0
3rd Party Software
Version Being Run
Resp
onde
nt C
t.
4.1 5.2 6.0 6.1 6.20
0.51
1.52
2.53
3.54
4.5
1
3
4 4
1
In- House
Version Being Run
Resp
onde
nt C
t.
Measurement of Contractor Activities
![Page 15: Track Software -- Customer survey results](https://reader035.vdocuments.site/reader035/viewer/2022070304/54bda2714a7959411f8b4578/html5/thumbnails/15.jpg)
15
The Optimization Workshop Process
![Page 16: Track Software -- Customer survey results](https://reader035.vdocuments.site/reader035/viewer/2022070304/54bda2714a7959411f8b4578/html5/thumbnails/16.jpg)
16
Gap Analysis
Focused Workshops
PlanningDeploym
ent
Measurement
The Optimization Workshop Process
![Page 17: Track Software -- Customer survey results](https://reader035.vdocuments.site/reader035/viewer/2022070304/54bda2714a7959411f8b4578/html5/thumbnails/17.jpg)
17
The Optimization Workshop Process
Gap Analysis
Focused Workshops
PlanningDeploym
ent
Measurement
Goals vs. Current Level of Use
• SLT• Maint.• T/A• Projects• Matl.
Mgt• Finance
Gap Closure
Execution per Plan
TrackingSuccess
![Page 18: Track Software -- Customer survey results](https://reader035.vdocuments.site/reader035/viewer/2022070304/54bda2714a7959411f8b4578/html5/thumbnails/18.jpg)
18
The Process
Full Functionality
Contractors at 100%
SeniorLeadership
Maintenance
TurnaroundsOutages
Projects
MaterialsManagement
FinanceA/P
Workshops
![Page 19: Track Software -- Customer survey results](https://reader035.vdocuments.site/reader035/viewer/2022070304/54bda2714a7959411f8b4578/html5/thumbnails/19.jpg)
19