Track: Service Oriented ArchitectureNext Steps: Evolving from Collaboration to Service Oriented Architecture

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Who Am I?

Presented By

Rick Ringel

Strategic Solutions Engineer

Inter-Tel, Inc.

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Predicting The Future

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The Evolution Perspective

• Create Product via incremental changes

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Change Agent Harvests Ideas

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Ideas Compete

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Market Selects Good Ideas

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UC and Groupware Approach

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Sample Groupware Services

• Membership/contact management

• File & Document sharing • Discussion Groups and Wiki

knowledge bases• Distance Learning tools• Project, event, and schedule

management• Document repository

• Persistent Team workspace• Document change history• Team credentials and

membership• Team contacts and

distribution lists• Surveys• RSS

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Sample UC Services

• Contact management & buddy/team lists

• Presence• IM/Chat• Call control• Soft endpoints (audio & video)• Audio/Video/Chat/Application

conferencing & conference management

• Web Conferencing• Real-time Document

Collaboration• Remote Application sharing• Session Recording• Social Networking• White Boards

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Delivered Value from Both

• Team Productivity• Knowledge Sharing• Information Transfer• Team Unity• Member Assimilation

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Convergence in Collaboration

UC Application

Groupware

Application

UC Server

Groupware Server

Web Services} {

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SOA: Hierarchical & Managerial

Business Service Bus

Integration Service Bus

APP A APP E APP I

Process Definition

Business Services

Integration ServicesAPP B APP D APP H

APP C APP F APP G

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SIP Standard Peer-to-Peer

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Collaboration + SOA Forces

• Standardize/Differentiate• Completed Apps/Exposed Services• Device Centric/Device agnostic• Shrinkwrap/Customize• Small biz/enterprise driven

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SOA vs. REST

• Expect to see both• Don’t fight it

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BPM with Collaboration

Business Service Bus

Integration Service Bus

APP A APP E APP I

Process Definition

Business Services

Integration ServicesAPP B APP D APP H

APP F

UC Server

Groupware Server

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Contact Center Impacts

• Contact Center Improvements– Business Process directing agent– Customer RSS Feeds– Outbound Calling triggered by business process– Recording & Archiving based on business process– Call Orchestration– Networking– Context Awareness– Application Access– Context Delivery

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Better Directory Services

• Search-Based Calling• Context-Based Calling

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Expanding Identity

• Lots of ‘Things’ have Identity• Identity is necessary to communication

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Summary

VoIP SOA Collaboration

Convergence Value Cannon

(a.k.a. Gosper Glider Gun)

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Competing Requirements

• Full Unified Application vs. discreet services• Differentiated services and standard interoperability• Apps designed for users, services consumed by apps• SMB simplicity, Enterprise flexibility