TOTAL QUALITY MANAGEMENT

Er.Sartaj Singh Bajwa

Principles Of TQM

• Customer Focus: Promoting direct contact with customer , collecting information about customer`s expectations

• Continuous improvement : To search for better methods so as to meet with the increasing expectations of the customer

• Teamwork : Relation between managers and non managers , suppliers and customers

Er.Sartaj Singh Bajwa

Core Concepts Of TQM

• Quality for profit• Right first time• Acceptable quality levels• Cost of quality• Everyone is involved• Synergy in teamwork• Recognition and reward

Er.Sartaj Singh Bajwa

Elements of TQM Programs

– everyone gets training in quality– redefine customer– quality at the source– employee participation– continuous improvement– preventive maintenance– involve suppliers– top management commitment

Er.Sartaj Singh Bajwa