tqm projects

7/29/2019 TQM Projects

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North South University School of Business

Project on TQM


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Topics

Each team is required to select a productive process

within or outside the university to study.

Examples include operation of the university cafeteria,

student registration process, check clearing process in abank, customer service process in a telecommunication

company, etc.


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Proposal Format

1. Title: You need to mention the title of your project. Forexample, Applying the Seven Basic Tools of TQM in a Bank

for Process Improvement.

2. Objectives: You are required to mention the objectivesof your study. For example, The objective is to solvethe quality related problems in the check clearing

processes in order to ensure maximum customer

satisfaction.


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Proposal Format

3. Brief Company Profile: A brief description of theorganization on which you are going to apply TQM

tools, philosophies, and techniques.

4. Methodology: A brief description of the tools andtechniques you are going to use for your project.Describe how you are going to use them for your study.

5. Significance of the proposed study: Describe how the

organization of concern as well as its customers will bebenefitted through your study.


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Tasks to do

Determine the purposes of the selected process, the

process customers, their real needs, the outputs, the

process resources, and inputs.

Students must distinguish between what these elementscurrently are and what they should be.

By measurement and/or customer survey the students

determine the desired and actual quality levels of these

(or additional) outputs, as well as the root causes for anydiscrepancies


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Tasks to do

The students then analyze the process, its steps, and

the responsibilities, decisions, and empowerment of its

employees at each step.

This leads to a list of improvements and alternativemeans for achieving them

After further analysis the students make specific

recommendations for improvementgiving the changes

needed, persons impacted, actions required, theirestimated costs as well as the results predicted.


7/8 North South University School of Business

Tasks to do

Since implementation of process changes may beformidable, the students must provide their plan forimplementationlisting the precedence order of actionsto be taken, determination of which changes will be the

most difficult to achieve, how changes are currentlyintroduced into the system, and who the changechampions will or could be

The students must also propose a continuous qualityassessment and improvement system for their process.This is to teach students that the process must notundergo analysis and improvement only once, butmustdo so on an ongoing basis


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Tasks to do

Finally, each student team must complete a team

introspectiona list of the activities completed by each

student, and what they have learned from this TQM

project

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