tqm of restaurants in dhaka city copy
TRANSCRIPT
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TQM of Restaurants in Dhaka City
An in depth StudyFarizma Hossain
1304023Nawshin Tabassum
1304025Tania Islam
1304052Nausheen Tabassum
1304083Salsabil Rahman
1304115
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Restaurants of Dhaka
Dhanmond
i
Gulshan
Banani
Khilgaon
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Leadership
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Customer Satisfaction
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Employee Involvement
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Continuous Process Improvement
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Supplier
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Performance Measures
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Tools & Techniques
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Quantitative Tools
•Pareto Chart •PDCA
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Pareto Chart
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40%25%
20%
15%
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Food Qual-ity
Place of the
restaurant
Price Ambience0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
0%
20%
40%
60%
80%
100%
120%
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Qualitative ToolsISO 9000
Bench marking Concurrent engineering
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Benchmarking
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Concurrent Engineering
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Effects of TQM
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