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QualityManagement

Assignment No.03Submitted to: Mr.Ali Zulqarnain

DATED: March 11, 2012

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Exercise No. 05: Motorolas Secretto Total Quality Control (Case

Study)Question No.01: What major effects led to Motorola being awarded

the Malcolm Baldrige National Quality Award?

Answer No.01: when Motorola was awarded the Malcolm Baldrige National

Quality Award in 1988, a summary of its quality achievements was distributed

as part of an informational packet. That summary contained the following

description of six sigma quality.

To accomplish its quality and total customer satisfaction goals, Motorolaconcentrates on several key operational initiatives. At the top of the list are six

sigma qualities, a statistical measure of variation from a desired result.

Motorola employees record the defects found in every function of the business

and statistical technologies are increasingly made part of each and every

employees job. Due to this practice Motorola was able to achieve the award.

Question No.02: Prepare a form to rate vendors based on

characteristics that you consider to be important. Suggest a schemeto select vendors?

Answer No.02:

Question No.03: Describe the role of auditing in maintaining an SPC

system?

Answer No.03: Motorola uses two types of audits for process control:

engineering and monitoring. The former is conducted by a QA engineer andentails an intense review of all process steps including equipment parameters,

handling techniques and SPC.

The monitor audit is conducted by a certified auditor it reviews a broad range

of issues such as whether specifications and revisions are correct whether logs

are filled and maintained properly etc .the system is set up so that any

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discrepancy critical major or minor is documented and corrective action is

required in writing .

Question No.04: Discuss specific auditing tasks in operator and

process control that could be beneficial to companies?

Answer No.04: Critical defects must be corrected immediately Major and

minor problems must be remedied within five working days. The proof of

success is that results from customer audits for the past two years have been

excellent. Inspecting out defects until permanent corrective actions can be

implemented. Statistical sampling plans are used to inspect each lot as it

finishes each operation.

Question No.05: Describe how the philosophy of never-ending

improvement is incorporated in the company?

Answer No.05