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TPLDATraining

Training Theme Description

Training Theme 1: Leadership and Change Management

Duration: 2 Days

Target Participants: Manager, Head Of Departments, Team Lead.

This training course is designed for those who have a responsibility for

leading and managing people through change at work. It focuses on

developing the critical skills to effectively managing change in the

workplace and covers how to motivate people through the change

process. The leadership and change management course will provide

leaders and managers with clear insights on how to effectively motivate

and manage people through corporate culture or organisational change.

It will equip them with some effective skills and knowledge for creating a

clear vision and objective for change, communicating change, managing

resistance to change and dealing with emotional responses to change.

Training Objectives:1. Successful leadership building blocks, effective individual and

organisational change management solutions will be examined.

2. The nature of leadership – de�nitions and concepts.

3. The difference between leading, managing and ruling.

4. Selected leadership theories

5. Change and its imperative.

6. Change management and change leadership.

7. Supporting and preparing for impending changes

8. Managing others through changes in the workplace

9. Managing resistance to change.

10. Compelling reasons for change and emotional responses to change.

Training Theme 2: Leading with Emotional Intelligence

Duration: 2 Days Target Participants: Manager, Head of Departments, Team Lead.

The ability to deal effectively with emotions in the work place is critical for success. As the pace of the world increases and our environment makes more and more demands on our cognitive, emotional and physical resources, Emotional Intelligence is increasingly critical as a skill set. This course will focus on the four core competencies of emotional intelligence: self-awareness, self-management, social awareness and relationship management. Participants will learn to develop and



implement these competencies to enhance their relationships in work and life by increasing their understanding of social and emotional behaviours, and learning how to adapt and manage their responses to particular situations.

Training Objectives:

1. Gain insight into emotional intelligence, what it is and how you can use it.

2. Builds an understanding of how emotions shape who we are, how we

relate to others and how to improve relationships.

3. Develop self-awareness and self-management of personal emotions.

4. Explore ways to advance personal emotional intelligence

5. Recognising emotions in others, responding to those emotions in order to

inspire high performance.

6. Master tools to regulate and gain control of one's own emotions and

con�dence to deal with resistance and negativity.

7. Learn model to guide your responses to difficult and challenging

situations.

The ability to self-motivate while tempering negative responses.


Training Theme 3: aMonitoring nd Evaluation

Duration: 3 Days Target Participants:Managers, Program Officers, Program Managers, Project Assistants.

Monitoring and evaluation (M&E) is a process that helps improve performance and achieve results. It is essentially in assessing the performance of projects, institutions and programs. As the emphasis on managing for results increases, the demand for rigorous and evidence-based evaluations is rising. To address accountability, monitoring and an evaluation becomes indispensable.

Training Objectives:1. Understand how to improve current and future management of outputs, outcomes and impact.2. Learn techniques of reporting to enhance capacity of managing project effectively and efficiently to deliver on expected intervention outcomes.



3. Making informed decisions regarding operations management and service delivery.4. Equip participants with advanced Project Monitoring and evaluation skills including developing an appreciation of the components of an effective M & E Plan.

Training Theme 4: Strategic Planning and Execution

Duration: 3 Days

Target Participants:Management Executives, Directors, Heads of Units/Departments, Mid-Level Managers.

This Strategy Planning & Execution training course has been speci�cally

designed to equip delegates with the knowledge, skills and

understanding to implement strategic plans. The ability to develop

operational business strategies and then take those business strategies

from plan to action sets true result-oriented organization apart. The

emphasis of this training course is on putting strategies into action,

which includes designing, delivering and supporting products; improving

the efficiency and effectiveness of operations, and control systems and

culture.


1. Apply basic elements of strategy execution to your own strategic

initiative

2. Recognize factors affecting your ability to execute your organization's

strategy

3. Using plans, schedules, budgets and controls to track the progress of

your strategic initiative

4. Break large, long-term strategic initiatives into smaller, achievable

projects

5. Map your own strategic goals against the vital points of success, failure

and resistance

6. Utilize skills that can gain and sustain support across organizational

boundaries

7. Identify ways to better align your strategy with departmental and

organizational goals.



Training Theme 5: Financial Modelling and Forecasting Using Excel

Duration: 2 Days

Target Participants:Financial Analysts, Executive-Level Manager, Fund Managers, Financial Managers and Consultants.

Financial Modelling & Forecasting Techniques using Excel course will

enable delegates to build more powerful and more accurate forecasting

models to better analyse �nancial data, predict revenues and costs,

assess risks—and justify critical business decisions. The course will deliver

competencies in the use of Financial Tools designed for Account/Finance,

Risk Management and Financial Control.


1. Understanding the structure of �nancial models.

2. Creating effective �nancial models that meet your business needs.

3. Designing and Developing simple to sophisticated �nancial models

4. Integrate �nancial concepts with accessible but powerful Excel tools to

facilitate greater analytical accuracy and rapid investment analysis.

5. Integrate �nancial concepts with accessible but powerful Excel tools to

facilitate greater analytical accuracy and rapid investment analysis.

6. Understand different types of �nancial models and when each should

be applied.

7. Construct �exible and reusable models which can be applied to a wide

range of different investment scenarios.

8. Understand how to interpret the results of the excel models to analyse

the risks and returns of the investment projects.

9. Create more powerful and accurate forecasting models that steer you

to fast-track, business-improving decision making.

This course looks at the role of the modern office managers, secretaries & assistants and provides insight of how to carry out duties related to office administration and management. This course will equip any secretary or assistant with the competence needed to excel on the job. It will give you an in-depth understanding of the principles and best practices of successful senior administrators. It will also increase their impact and

Training Theme 6: Personal Skills Development for Office Managers, Executive Personal Assistants and Secretaries

Duration: 2 Days Target Participants:Personal Assistants, Executive Assistants, Special Assistants, Office Administrators, and Secretaries.



visibility at the office and it will enable you to derive several action plans for taking on more challenges and raising your career up a notch.

Training Objectives:1. Managing your boss and his schedules.

2. Getting organized and setting priorities.

3. Becoming a valued Assistant/Secretary.

4. Law and practice of Meetings and Minutes taking.

5. Office Etiquettes.

6. Travels and Protocol Management.

7. Report and proposal writing skills.

7. Developing excellent relationships with the manager to maximize

productivity

8. Acquiring modern communication concepts and strategies to facilitate

work �ow.

9. Applying professional business writing techniques in e-mails.

Training Theme 7: Project Management and Quality Assurance

Duration: 4 Days

Target Participants:Project Managers, Program Officers, Managers, Project Assistants.

This course conforms to the syllabus for those delegates wishing to gain

adequate hands-on experience in project management and the different

types of quality programmes, including Total Quality Management

(TQM), within their organization. Quality assurance and control are

integral components of a quality management system that ensure that

the product or service being delivered meets the customer's

expectations.

Training Objective

1. Enhance a critical and effective delegate understanding of how to

effectively manage projects and ensure that projects are delivered,

de�ned and understood for the major bene�ts to the organization of

Total Quality Management.



2. Effective Project Management and Quality Assurance procedures,

methodologies & implementation training for staff in its control function,

accounting function / analysts, strategic planning, �nancial function and

managers saddled with revenue management and total management

functions of the organization.

3. Equipping these categories of staff within the organization with the

“must have” competencies needed to effectively design and implement

an effective model.

Training Theme 8: HR For Non-HR Managers

Duration: 2 Days Target Participants:Project Mangers, Line Managers, Supervisors, Team Leaders, Sales Managers.

This HR course is intended for people who work outside of the HR

department but need to understand the fundamentals of human

resource management for use in their day-to-day roles. This course HR for

non-HR managers provides practical knowledge and tools to enable

managers to tackle HR issues themselves with con�dence. It introduces

human resource concepts and covers the key areas of performance

reviews, discipline and termination as well as related concepts like hiring

process, compensation, absenteeism, diversity and bene�ts.

Training Objectives:1. Identify current issues in the human resource �eld and the changing

role of supervisors and managers in terms of HR functions.

2. Apply methods of �nding, selecting, and keeping the best talents using

behavioural description interviewing techniques.

3. Learn codes of practice in recruitment, employment contracts,

discipline, grievance and redundancy.

4. Increase your knowledge of the format of job descriptions and person

speci�cations.

5. Practice coaching and mentoring as a line manager.

6. Realize the implications of employment legislation on your

organization



Training Theme 9: Digital Human Resource Management

Duration: 3 Days

Target Participants:Human Resource Manager, Recruitment Specialist, HR Officer.

A new world for HR technology and design teams is on the horizon. Digital

HR, which brings together social, mobile, analytics, and cloud (SMAC)

technologies allow HR leaders to revolutionize the employee and

candidate experience through new digital platforms, apps, and ways of

delivering HR services. This course gives HR departments an understanding

of how to seize IT systems to achieve business outcomes and drive

organizational change, and strategically position the business.


1. Use digital tools to unlock HR's true potential

2. Employ the innovative ways of digital to attract, retain and engage

talent 3. Surmount the constraints holding back digital in HR Rate your HR

system based on relevant, impactful criteria

4. Build top-management consensus to drive digitization across HR

processes

5. Switch to a data-driven approach to decision making which is a crucial

element of digitization of HR.

Training Theme 10: Effective Presentation Skill andReport Writing

Duration: 2 Days Target Participants:

The Effective Presentation Skills and Effective Report Writing workshop aims at imparting participants with cutting edge report writing skills which will enable them to produce effective reports. Report Writing and Presentation Skills focuses on developing communication skills that are essential for the workplace. This programme trains people to write concise, easy-to-read and professional technical and general reports for any context.

Training Objectives:1. Employ the most effective writing techniques to enhance clarity and coherence. 2. Apply the principles of effective business communication and report writing to compose high quality reports.3. Analysis of business briefs, reports or proposals.



4. Produce technical reports which re�ect coherence, clarity, conciseness, accuracy, and completeness.5. Present technical information in a clear, concise, and persuasive manner.6. Turn the most technical presentation into one that is exciting and memorable.7. Develop a formalized presentation.8. Persuasive communication: Style, tone, image and impact. 9. Effective organization: Content and presentation.10.Effective presentation skills – project control and con�dence.

We are expected to express ourselves, both verbally and non-verbally, in ways that are appropriate to our cultures and situations. This means not only being able to express our opinions and desires, but also our needs and fears and to ask for advice and help. It's imperative to your success as a business analyst that you know what questions to ask to get at the right information. In this course we'll review the different types of questions and I'll give you speci�c questions you can ask in meetings to help draw out the information you need from stakeholders and subject matter experts.


1. Prepare a stakeholder management plan to understand the business environment and manage stakeholder relationships

2. Prepare a business analysis communication plan to apply business analysis communication best practices

3. Use negotiation as a technique to gain understanding and increase stakeholder buy-in and commitment

4. Know what questions to ask and how to ask them to get detailed requirements from stakeholders

5. Learn the techniques you should be using to respond to stakeholders in order to facilitate positive discussion.

Training Theme 11: Effective Communication Strategy and Business Analysis

Duration: 2 Days

Target Participants:Management Executives, Directors, Heads of Units/Departments, Mid-Level Managers, etc..



Training Theme 12: Managing The HR Function

Duration: 2 Days

Target Participants:Human Resource Manager, Recruitment Specialist, HR Officer.

The Human Resources Manager plays an essential role in all organisations, working at the front line of people management and acting as the liaison between the staff and senior management. The tasks involved in performing this function effectively are varied and require a range of skills, experience and behaviours. This intensive, hands-on two days programme comprehensive is designed to give participants a solid grasp of all functional areas of the Human Resources Management providing operational information and guidance for individuals newly charged with HR responsibilities or wishing to expand their HR current skill set, and also discusses the key elements of the HR function and how they connect with organizational strategy.

Training Objectives:1. Understand the process, importance, and challenges of Recruitment and Selection. 2. Choosing Selection Techniques 3. Learning and Development: Training Need Analysis, methods of training, evaluating the impact of training, 4. Overview of Performance Management (Bene�ts of Effective of Performance Management, Performance Planning and Goal Setting)5. Understand Compensation Strategy and Design and Compensation Best Practices. 6. Identify the link between HR Strategy, Policies & Procedures 7. Gain insight into HR Policy Development & Auditing Framework

Training Theme 13: Call Center Service

Duration: 2 Days

Target Participants:Call Centre Agents, Call Centre Managers.

This course will help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing and informative workshop.

Training Objectives:1. Call centre performance measures. 2. Relationship between SL and Occupancy.3. Quality measures, Efficiency measures, Pro�tability measures,



4. Understanding of the Customer and the Customer Service. 5. Understanding the concept of internal customers. 6. How to avoid emotional leakage. 7. Building excellent communication skills (verbal and non-verbal). 8. Strategies for improved listening. 9. Handling difficult and irate customers. 10. Key attitude for call centre service and managing customer behaviour styles.11. Qualitative and Quantitative key performance indicators and strategy.

Training Theme 14: Public Procurement Management

Duration: 2 Days

Target Participants:Management Executives, Directors, Heads of Units/Departments, Mid-Level Managers, etc

Procurement Management has evolved in the Supply Chain

Management world. Sound Procurement Management plays a crucial

role in the process of public service delivery. Consequently, effective and

efficient procurement function and sound practice guarantee effective

service delivery which is crucial to good governance.

Training Objectives:1. To get an in-depth knowledge and understanding of Public Procurement.2. To understand the Best Practices in Public Procurement decisions.3. A comprehensive review of all aspects of the public procurement. 4. An understanding of how to implement and maintain best practice in day-to-day activities. Course Breakdown1. Introduction to Public Procurement.2. Acquisition in the Procurement Process.3. Qualities of Good Public Procurement System.4. The Practice of Procurement in Nigeria5. Due Process Law in Nigeria.6. Modern Approach to Public Procurement: Systems in Nigeria and other African Countries.7. Structures for Procurement.



8. Stages of Procurement Process.9. Procurement Methods.10. Impact of Sound Procurement.

Training Theme 15: Effective Con�ict Resolution for Workplace Engagement

Duration: 1 Day

Target Participants:Manager, Head of Departments, Team Lead.

Con�ict can have constructive or destructive consequences on both individual and team performance. The difference depends on your ability to identify and confront these con�icts, resolve them appropriately, and grow wiser and stronger in the process. By learning to handle con�ict well, you will enhance your success and that of your organization. This course provides con�ict resolution training to equip participants with the skills, knowledge and con�dence to effectively manage and turn around potentially negative performance situations in the workplace, in a clear, assertive and constructive manner. Training Objectives: Upon completion, participant will have:1. An understanding of the nature of con�ict in organizations.2. Knowledge of Key approaches for managing con�ict.3. Insight into your style of handling con�ict and ways to enhance your con�ict resolution effectiveness.4. Strategies and skills to resolve con�icts with individuals and groups.5. De�ned confrontation and their role in managing con�ict in the workplace to ensure they maximise individual and team performance.6. Identi�ed a plan to apply and enhance their communication skills in the workplace to address existing con�icts.

Training Theme 16: Public Private Partnership and Sustainable Development

Duration: 2 Days

Target Participants:Management Executives, Directors, Heads of Units/Departments, Mid-Level Managers, etc.

In Nigeria today, skills training aimed at meeting the increasingly

sophisticated demand of the growing economy is under-�nanced and

fragmented. As a result, it is judged by many analysts to be failing to meet

the skills needs of the economy. The best solution option appears to be a

comprehensive reform process whose ultimate goal would be the

establishment of a more efficient, competitive and market- oriented



national training system. This needs to be paired with a training �nancing system which can enhance its effectiveness and efficiency through incentives, increased competition amongst public and private training providers and the integrating of private and public �nancial contributions.

Training Objectives:Upon completion, participant will: 1. Gain in-depth knowledge of PPPs in order to better develop policy frameworks and manage projects 2. Be armed with multiple, concrete examples of projects and how to maximize their success while addressing problems that might cause them to fail3. Improve management and policy-making skills that simulate different stages of a PPP management cycle. 4. Gain speci�c tools and strategies for reforming institutions and creating new ones to facilitate PPPs.

Training Theme 17: Policy Analysis, Development, and Implementation in the Public Sector

Duration: 1 Day

Target Participants:Participants in organization who are currently involved in and who have the potential of being involved, in policy making.

An important principle of relevant and effective public policy making is to ensure appropriate congruence between the public policy problem and public policy option that is offered as a solution. This implies that, to effectively address the challenge of youth unemployment in Nigeria, t is imperative that each of the key elements of this challenge should beidenti�ed and analysed with a view of �nding the speci�c policy intervention(s) that may offer the right solution. In the absence of an appropriate and well-articulated policy to guide the strategies and programmes of the various institutions, what become existent are sets of disparate policy in addressing youth employment challenge. This policy analysis development program aims to provide participants with the analytical tools necessary for understanding the nature of policy making. Policy making involves a number of stages including analysis, costing and implementation. This course exposes participants to policy formulation, policy implementation and policy analysis. It equips delegates with the knowledge to diagnose and identify public policy



issues, possible problems that can arise in policy formulation and implementation and needs with regard to current situations. Delegates are also taught to solve basic operational problems relating to service delivery in order to achieve operational objectives and the delegation of tasks.

Training Objective:Upon successful completion of this course participants will be able to:1. Distinguish between policy analysis and policy advocacy.2. Describe the policy process and activities associated with the adoption of public policy.3. Identify the role of government in policy formulation and implementation.4. Identify the tools used to effectively evaluate public policy programs.5. Facilitate the solving of problems to ensure optimal and accessible service delivery; 6. Solve basic operational problems relating to service delivery in order to achieve operational objectives7. Recognize the global connections of local and national policymaking.

Training Theme 18: Key Account Management

Duration: 1 Day

Target Participants:Key account managers, Sales managers, Sales People with Regular Accounts, Account Executives.

Business is evolving rapidly with shifting markets and increasing pressure on costs leading to changes in the way organizations buy. Due to this, an organization must have a strategic approach to manage and grow its most important customers, and also add new ones to its portfolio. In this course, delegates will develop essential key account management skills, learning how to manage most value existing accounts, and improve customer satisfaction and loyalty. Training Objectives:Upon completion delegates will be able to:1. Build strategies for key account planning and management.2. Understand your key accounts, their business strategies, people and buying method.3. Build pro�table relationships with new and existing key accounts.4. Utilize all required organizational resources to support key accounts.



Training Theme 19: Strategy and Execution

Duration: 1 Day

Target Participants:Wide range of professionals and mid-level or senior managers working for a private or public organisation aiming to improve their knowledge of designing and implementing strategies.

Coming up with a great strategy is one thing, but actually implementing it to get the expected results is quite another. This is why the real challenge in strategy is in execution. It is vital that individuals at all levels of an organization have the ability to understand interests and turn them into operational and tactical plans that can be executed. This capability requires both skills and competencies to go from strategy formulation to day-to-day tactical execution while ensuring the achievement of results that align with the strategy.

Training Objectives:By the end of this training course, participants will be able to:1. Understand and apply the 8 model Strategy Planning and Execution Framework.2. Develop and communicate strategic vision, mission, and intent.3. Bridge the gap between strategic plans and individual daily work.4. Ensure discipline in measuring performance and managing accountabilities.

Training Theme 20: Sales Presentation & Exhibition

Duration: 1 Day

Target Participants:Sales Professionals, Account Managers, Sales Managers, and Marketing Professionals.

Face to face selling at exhibitions and other avenues requires planning ahead and training sales personnel to work smarter than competitors. This Sales Presentation and Exhibition training course will provide delegates with the skills and structure needed to deliver effective and persuasive sales presentations with real impact and techniques to plan and manage an effective exhibition stand so that you can set and measure objectives in order to achieve a maximum return on your exhibiting investment.

Training Objectives:By the end of the session, attendees will:1. Know how to gather all relevant information needed for a sales presentation2. Be able to put together a persuasive and engaging presentation using a simple step by step structure.3. Know how to identify, approach and engage with exhibition visitors4. Have improved methods of gaining commitment from the Customer5. Be able to follow up prospects to maximum effect after the event.



High quality reports often form the basis of sound decision making within

an organization. This reporting training course will provide attendees with

the knowledge to improve their sales report writing skills. We will look at

how to plan reports and what you want people to get from it.

Training Objectives: By the end of the session, attendees will:1. Understand the purpose of reporting.

2. Organize the key points and support them with relevant facts.

3. Know the relevant information a sales report should contain.

4. Write some rough draft notes and check existing reports against overall

structure

Training Theme 21: Sales Reporting

Duration: 1 Day

Target Participants:Sales Professionals, Account Managers, Sales Managers, and Marketing Professionals.

Training Theme 22: Investment Promotion

Duration: 4 Days

Training Objective: 1. To provide participants an understanding of the fundamentals for promoting local and foreign direct investments in the State2. To help leadership identify gaps in the existing promotion initiatives and develop appropriate policies to bridge them3. To strengthen existing investment promotion framework using best practices along the lines of the key policy brief and strategic pillars of the government

Outline:1. Introduction2. Why engage in Investment Promotion?3. Framework for Investment Promotion a. Strategy & Organisation b. Lead generation c. Facilitation d. Investment services4. Strategy & Organisation a. Setting the policy context b. Setting objectives c. Structure of investment promotion



d. Competitive positioning e. Sector targeting strategy5. Lead Generation a. Marketing b. Company/investor targeting6. Facilitation a. Project handling7. Investment Services a. After care b. Case studies8. Conclusion

Training Theme 23: Public Private Partnerships (PPP) for Improvement of Infrastructure & Delivery of Better Public Services

Duration 3 Days

Training Objectives:This training module aims to provide basic understanding of 1. How PPPs differ from traditional procurement2. How �nancing in PPPs differs from traditional �nancing techniques and the implications of this3. Why Governments choose PPPs to improve infrastructure and the delivery of essential services4. How to make PPPs successful through effective risk allocation5. The different stages of the PPP Lifecycle6. Good governance in PPPs7. How projects could go wrong and how to anticipate and prevent such occurrences; and8. The signi�cance of political will and how it can be sustained

Outline:1. Introduction De�nitions of PPPa.

Associated issues b. The Nigeria scenarios (National, Lagos State, sample project cases and c.

impact review etc)2. Partnerships Key elements of PPPsa.

Traditional public sector procurement b. How a PPP works c. Risk transfer in a PP d. P

e. Project StructureHow PPP differ from traditional procurement f. Challenge of de�ning output speci�cations g.

3. Funding PPPs Project �nancing and characteristicsa.

Concession �nancing b.



c. Difference between PPP �nancing and traditional �nancing techniques4. Rationale for PPPs Why are PPPs so attractive?a.

Budgetary reasons b. Efficiency reasons/certainty of outcomes c.

5. Case study Value for money (VfM)a.

Social and Economic reasons b. Contribution to sustainable development c. Pros and cons of PPPs d.

6. Critical stages of a PPP PPP Life cyclea.

Procurement b. Concessionaire selection methods and criteria c.

7. Effective PPPs Risk allocation in PPPsa. 8. Risk Allocation Strategies9. Good Governance in PPP10. Project and sectorial experiences: when PPPs go wrong

Case studies a. 11. Political will A clear Government commitmenta.

Designate a PPP champion b. Establish a PPP Infrastructure fund c. Make PPPs more accountable d. Gaining support for a PPP project from the public (i.e. electorates) e.

12. Key lessons and recommendations

Training Theme 24: Public Private Partnerships (PPP) for Improvement of Infrastructure & Delivery of Better Public Services

Duration 3 Days

The OPTICOM model consists of the following Practical courses and is

designed to be taught and assimilated by participants.

A. Course Title: ENTREPRENEURSHIP MODEL TRAINING (EMT 101)

Course Description: The course introduces participants to model and

theories of entrepreneurship. It also provides a platform for practical

training where participants can learn skills such as Soap making, Auto

mechanic, Hair stylist, Fashion designing, Photography and other life

sustaining skills. After the general theory class, Instructors will engage

participants individually to determine their skill interest and thereafter

divide them into units.



Course Objectives:

1. Teach participants entrepreneurship theories

2. Personalised skill acquisition

3. Practical classes on chosen skills

Teaching Procedure/Topics:

1. Theories of Entrepreneurship models

2. Practical skill acquisition (Divided into Units)

3. Team projects.

Course Outcome:

After this course, it is expected that individual participants would have

acquired the knowledge of entrepreneurship both in the theory and

practical aspect. A team project would have been completed, while

individuals would be certi�ed as a prospective trainer to help train

others.

B. Course title: PERSONAL BRANDING (PB 101)

Course Description: This short course will help participants to have

knowledge of packaging on a personal and product/service level.

Branding experts will be sourced to handle this training.

Course Objectives:

1. Business packaging and delivery.

2. Social and economic trust management.

3. Social etiquettes and values.

Teaching Procedure/Topic:

1. Product and Services Management

2. Personal Grooming



3. Business Standard Procedures

4. Public speaking/Presentations.

Course Outcome:

At the end of this short course, participants should have imbibed the

culture of standard business operations in service and product delivery,

they should have knowledge of personal grooming and public

presentation.

C. Course Title: MARKETING TECHNIQUES (BT 101)

Course Description: This course will help participant to understand

marketing principles laying emphasis on the Ps of marketing (i.e. People,

Product, Price, Place and Promotions/Partnership). Also Participant will be

taught basic marketing theories and practical scenarios will be used to

explain.

Course Objectives:

1. Teach participants about the theories of Marketing

2. Help participants understand how to use media and social networking

platforms for marketing.

3. Personalised knowledge on marketing skills and platforms for different

entrepreneurship skills

Teaching Procedure and Topics:

1. The P's of Marketing

2. Case study analysis.

3. Marketing platforms and techniques

4. Social networking as tool for marketing local products globally



Course Outcomes:

At the end of this training, participant would have acquired knowledge

on structures, and techniques of marketing.

D. Course title: COMMUNITY ORGANIZING AND PLANNING (COP 101)

Course Description: This course seeks to train participants on effective

community organization and planning. Instructors will include social

thinkers and public policy experts, who will expound the concepts of

local administration, governance and planning. It will be an interactive

forum for ideas to be shared and for OPTICOM to develop further policies

based on feedback and responses. Questionnaires will be used to get

views before and after the course.

Course Objectives:

1.To teach participant about local administration and community

planning models

2. Study models and strategy already working for existing community

models

3. Aggregate views on OPTICOM policy direction, and feedbacks to

strategize.

Teaching Procedures/Topics:

1. Community development model

2. Youth empowerment

3. Grassroots organization and structure

4. Political participation and civic duties

Course Outcome:

The participant should have adequate knowledge of local administration

and planning.



Training Theme 25: Agents and Operations Training

Duration 3 Days

Mobile money was introduced into the payment space a few years back and has since advanced into a full ecosystem with various players and stakeholders. In most of eastern and southern Africa, there are currently more registered mobile money accounts than bank accounts, proving just how important mobile money has become in Africa. Mobile money payments are facilitated by agent and merchant operations and include payment services performed from or via a mobile device under �nancial regulation such as offering the various mobile payments transactions such as Cash in, Cash out, Bill payments, Airtime top up etc.

This course is targeted at introducing the concept of mobile money and how to initiate mobile payments as an agent or merchant. It walks us through the features, transaction types, bene�ts, record keeping, marketing strategies, the channels through which it can be performed and some challenges affecting its adoption.

Training Objectives: 1. Understanding the role of agents and merchants in the mobile money & payments industry, and its relevance in Nigeria and Africa2. Knowledge of the facilitation of agent and merchant operations3. Learning how to become efficient and successful mobile money agents and merchants4. Learn how to perform Agent/Merchant transactions5. Understand how to earn commissions from transactions performed6. Understand basic accounting and book keeping

Course Outcome:1. Will bene�t from learning skills necessary to start and maintain agent and merchant operations within a company.2. Insight on how to plan and start your own mobile money business as an agent or merchant.3. The delegates will learn how to become either an agent or merchant and undertake mobile money transactions.4. The delegates will understand how to increase customer base etc.

Tel: 07081161211, 08132159265 // Email: [email protected]

www. t p l d a c ad emy. com

tplda training · for success. as the pace of the world increases and our environment makes more...

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