towards 2020 - it planning for smes
DESCRIPTION
A presentation to Mildura business people at the Southern Cross Business Advisors Business Muster in July 2009.TRANSCRIPT
www.buaconsulting.com/2020
2020IT Planning For
2020
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What can IT do for your business?
• Reduce business process costs• Improve/change service delivery and
provide a competitive advantage
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Technology
ProcessPeople
Some Fundamental Things To Remember About Technology
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20201020IT in middle Ages video
www.buaconsulting.com/2020user-generated
wirelessSocial networks
iPTV
WIKI blogs
playlistsmash-ups
AI
integration
POSAJAX
AdWords
GPS targeted bannersVOiPBroadband
call centres
Web 2.0?
file-sharing
RSSWiFi
3G
search
m-thisiP-that
API
rich mediamobileweb services
video
virtual worlds
eCRM
widgets
VoIP
tags
POD
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Internet Technology (Web2.0) has/is changing the way we do
everything!Interact
BankLearn
Travel
Buy
Evaluate
Search
Listen
Watch
Play
Find info
Stay up to dateMeet
Communicate entertain
Vote
FindWork
Collaborate
Sell
Recruit
Market Research
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What were you doing in daily life and work
1998?
How has your use of technology changed in your personal life in the last 11 years?
How has your use of technology changed in your business/industry in the last 11 years?
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It wasn’t raining when Noah built the ark!
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Global Trends
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NBN
Cloud Computi
ng
Web Services
Green IT
Virtualisation
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Rivalry Between
Competitors
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Where are we now: At the beginning of the future
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Align Business and IT• What does you business look like?• What do I need to measure?• Where can technology help me get operational improvements?• Where can technology give me a sustainable competitive advantage?
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Case Study – Automobile Repair Business
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Arrival
• Wireless connectivity and tablets to be installed with Quoting Software
• Eliminate manual input and double entry.• Eliminate manual errors.
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Shop Floor
• Key advantage is better reporting on every stage of the business.
• Impossible to do with manual reporting.• Staff can manage themselves.
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Customer Service
• SMS and email updates to customers.• Value-added service to customers.• Time spent on telephone with customers reduced.• Potential to apply latest technology to website.• Survey Monkey used to measure customer satisfaction.
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Sales
• Dedicated websites for value added products and ancillary services.
• Drive additional revenue via integrated direct marketing and web campaigns.
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Firm Infrastructure• Control of Reporting (Open box).• Reports from New Management and Quoting
Systems:• Streamline receipting and eliminate errors.• Eliminate workaround spreadsheets.
• MYOB• Putting together P/L will eliminate need for
manual input into spreadsheets.• Video and web communications between staff at
multiple sites – improved collaboration and time and expense savings.
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People Development
• Training and development processes are being improved – training providers are providing e-learning.
• Company will use video conferencing and web meetings to train and develop teams from two sites simultaneously.
• Presentations to be provided and saved online.• Processes and procedures built and shared on Sharepoint
Wikis
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Technology
• Massive reduction in annual costs. • Wireless connectivity.• Access to data “Open-box”. • VMware improves hardware utilisation and back-up
process – BCP.• Better use of communication technologies.
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Procurement
• New Software facilitates online ordering of paint and consumables.
• Improved online parts purchasing.
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What does your business look like?
What are your primary and supporting activities?
Choose one activity where you need to make
improvements
What new technologies can you use to improve efficiency/cut
costs/gain an advantage?
How can you use your existing technology better to cut costs/
improve efficiency/gain an advantage?
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2020? A Glimpse Into The Future
Pattie Mae video
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And one last thing
• Do the business technology utilisation diagnostic at www.bua-tools.com by the end of next week
• Slides and links to useful sites will be available at www.buaconsulting.com/2020• www.twitter.com/buaconsulting• Try our diagnostics at www.bua-tools.com