tourico support site amie padgett, customer service manager [email protected] yenny ortiz,...
TRANSCRIPT
Tourico Support Site
www.touricosupport.com
Amie Padgett, Customer Service Manager
Yenny Ortiz, Customer Service Representative
Login: To obtain User ID and Password
clients are to contact [email protected]
Once User ID and password are entered in the appropriate fields, click Login button to enter site.
Home page looks like this:
My Cases:
My Cases module allows client to manage their cases. Here they can submit new cases, check for current status
and also send and receive replies and resolutions.
Open a new support request:
The New Case Entry form allows the client to enter all information related to your incident
Click here for New Case Entry form.
Support Product/Service:
Here the agent selects the support product
which they want to receive support on.
Chose which product from drop down box.
Support Product/Service:
Here the agent selects the sub group which they want to receive support on.
Chose a more detailed description of the product.
Enter reference numbers:
Tourico reference numbers that are attached to each reservation.
Enter Supplier Name:
Example:
Hotel:
Holiday Inn
***
Rental Car:
Hertz
Enter Guest info:
Here the client enters the name of the guest that is on the reservation.
Agent info:The agent will input their email address so that we can
communicate with them while the case is being investigated.
Agent enters email address here.
Subject/Description:
Agent enters complete details and description of inquiry for their guest.
Enter description here:
Attachments: Here the client can attach
documents to support their inquiry.
Attach document here.
SUBMIT:The agent clicks on Submit
to enter inquiry and receive case number.
Click here to submit and receive case #
CASE ID #The system produces a case ID # for the client
and sends confirmation email to notify the inquiry was submitted properly.
Assigned case ID #
Overview of what a case looks like after entered.
All inquiries requesting compensation must be entered
no later than 30 days from return of travel.
We advise clients to please allow 7-14 days
for resolution.
~THANK YOU~