tour operators 5
TRANSCRIPT
-
7/21/2019 Tour Operators 5
1/17
Tour Operators
-
7/21/2019 Tour Operators 5
2/17
Tour Operators
Distinct function in the tourism industry Purchase separate elements of transport,
accommodation and other services
Combining all the elements into a tourpackage which they sell directly or
indirectly to consumer
-
7/21/2019 Tour Operators 5
3/17
-
7/21/2019 Tour Operators 5
4/17
Tour Operators
Sometimes classified as Travel suppliersand travel wholesalers work in variety of
areas
uy in bulk, and thus secure considerablediscounts from the travel suppliers or
travel wholesaler, which could not be able
to match by the customer buying direct
-
7/21/2019 Tour Operators 5
5/17
Tour Operators
!ssemble and present to the customer atour package
-
7/21/2019 Tour Operators 5
6/17
Nature of tour operating
Success of a tour operator depends on itsability to buy its product in bulk at a much
lower price
Compared to direct buying fromcustomers
Such packaging gives value for money tothe customers
-
7/21/2019 Tour Operators 5
7/17
Process of tour operator
negotiating
"# !irlines negotiation
) $nce the dates of departures have beenfi%ed, negotiations start with different
parties e.g. !irlines, hotels and other
tourism counterparts, leading to formal
contracts
-
7/21/2019 Tour Operators 5
8/17
Process of tour operator
negotiating
Spell out the conditions for the release ofunsold accommodation or of block
bookings on air&seat of a scheduled flight,
or the cancellation of aircraft flights with
any penalties that the tour operator will
incur
"'( of the total cost for a deposit to bepaid upon signing the contract
-
7/21/2019 Tour Operators 5
9/17
Process of tour operator
negotiating
)eputation of the tour operator is veryimportant determines the terms and
conditions and pricing for the contract
Determined dates and frequency ofdepartures, airports to be used and times
of arrival and departure
Consolidated into a form suitable forprinting into a tour brochure
-
7/21/2019 Tour Operators 5
10/17
Process of tour operator
negotiating
*# +otel egotiations
) -enerally more informal
) +otel agrees to guaranteeaccommodation based on receipt of thenotification of booking from the tour
operator, whether by phone, mail fa% or
e&mail
-
7/21/2019 Tour Operators 5
11/17
Process of tour operator
negotiating
ong&term contracts can be blocking ofrooms, attraction of providing the tour
operator with the lowest possible prices
-
7/21/2019 Tour Operators 5
12/17
Process of tour operator
negotiating
Tour operator must also clarify a number of
other facts/ including 0&
)eservations and registration procedures !ccommodation requirements for tourguide or representatives
+andling procedures and fees charged forPorter
-
7/21/2019 Tour Operators 5
13/17
Process of tour operator
negotiating
Special facilities availabilities anguages spoken by hotel staff
Systems of payment by guest of drinks orother e%tras )eassurance on suitable fire and safety
precautions
-
7/21/2019 Tour Operators 5
14/17
Process of tour operator
negotiating
1# !ncillary Services
) 2nbound tour operators and coachcompanies to provide coach transfers
between airport and hotels
) Car rental companies3 commission
-
7/21/2019 Tour Operators 5
15/17
Different types of Travel
Operators
Different types of travel $perators
a# 4ass market tour operator 0& public,
organi5ing tour packages on popular
destinations and well&known attractions
bonded with long&term contracts with
hoteliers abroad, air&carriers and tour
operators from the destination
-
7/21/2019 Tour Operators 5
16/17
Different types of Travel
Operators
b# Domestic tour operator
$rgani5e package holidays domestically
6locally#, that is, to a destination within
the country in which the tourists resident
c# $ther speciali5ation
Strengths can lie in a speciali5ed aspect
of tour, based on the target markets they
serve or the products they develop
-
7/21/2019 Tour Operators 5
17/17
Different types of Travel
Operators
Speciali5ed tour operators have a number of
advantages0&
4ost carry small number of tourists,therefore using smaller and less pricyaccommodation
4ore fle%ible, switching to other
destination 7%pected to have a better knowledge of
the products