total ‘student experience’ benchmarking:. benchmarking© tribal education limited 2005 what is...
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Total ‘Student Experience’ Benchmarking: Total ‘Student Experience’ Benchmarking:
Benchmarking © Tribal Education Limited 2005
What is it?
Tool to deliver; Internal & External Benchmarking of “Student Experience”
from module to whole instituition, alumni and employment status
Compare data across institutions Year on year trends Driver for quality improvements Marketing collateral for courses / institutions Greater insight than National Survey
Benchmarking © Tribal Education Limited 2005
Why do we need it?
Institution Benefits
Student Benefits
Staff Benefits
Benchmarking © Tribal Education Limited 2005
Benefits to the Institution
Use information to develop Key Performance Indicators to improve the service to their customers and measure the distance travelled over a time period.
The analysis is robust and reliable as only similar institutions are being used as comparators.
Identify areas of concern in detail
Use to maximise resources through an understanding of where they need to invest.
With an effective continual improvement strategy, the quality of service offered to their customers should be improved.
Effective Marketing Data can be produced as the analysis will show where the Institution differentiates itself from its competitors.
Improved performance within the National Student Survey League Table
Cost-effective approach to large scale questionnaire administration
Benchmarking © Tribal Education Limited 2005
Benefits to the Students
Simple method of completing the Module Evaluation Feedback forms via web
A platform for students to inform the institution where investment is required.
A confidential system for students to use to voice their opinions and without concern.
Receive improvement services due to the institutions continual improvement programme.
Institution can act on findings to ensure that students expectations are being met.
Benchmarking © Tribal Education Limited 2005
Benefits to the Staff
Method of understanding which elements of teaching they are doing well and also where they need to improve.
The elimination of paper-based methods and their associated work-loads.
Reduced inputting errors offering more reliable data.
It will inform staff what elements of their teaching influences the performance of students.
Staff can ask “bespoke” questions unique to their course
A reduced requirement of additional surveys due to comprehensive level of analysis.
Benchmarking © Tribal Education Limited 2005
How will it work?
To Benchmark Internally and Externally where Learners are realising an enhanced Student Experience. Accounting for Student Background Comparing certain ‘Profiles of Institutions’
To identify what influences Learner Perceptions prior to the National Student Survey in their Final Year.
To enhance the experience of existing and future students through identification of ‘areas of concern’.
To provide strategic information to Institutions into understanding where they are different.
Identify any significant correlation between elements of Student Experience and Performance at varying levels of the process.
Benchmarking © Tribal Education Limited 2005
The Integrated Approach
STUDENTEXPERIENCE
Data Source: StudentFeedback / Evaluation via
SITS E-Vision
ADMISSIONSDATA
Data Source: HESA Record
DESTINATION /EMPLOYMENT
Data Source: IncentiveDriven Employment Survey
QUALIFICATIONACHIEVED
Data Source: HESA Record
Phase One ‘Value Added’ Analysis
Phase Two ‘Value Added’ Analysis
What elements of the Student Experience are influencing theStudent Performance and their Employment role after completing education?**
**(based on comparable students)
Benchmarking © Tribal Education Limited 2005
Easy to use Web based graphical interface
Clear results presentation
Simple menu driven navigation
Flexible results filtering and refinement
How is the Data Presented?
Benchmarking © Tribal Education Limited 2005
Simple menu driven navigation of result areasInstitution to module level
Internal or external benchmark comparison
Student experience factors
Benchmarking © Tribal Education Limited 2005
Flexible result filtering and refinementStudent types – e.g. full/part time, gender, nationality
Entry status – e.g. entry qualifications, previous institution
Benchmarking © Tribal Education Limited 2005
A Continual Improvement Programme
CourseStart
Year 1 Year 2
Placement?
Year 3
CourseEnd
Year 4
PROGRESSION
HolisticStudent Year 0Questionnaire
HolisticStudent Year 1Questionnaire
HolisticStudent Year 2Questionnaire
HolisticStudent Year 4Questionnaire
HolisticStudent Year 3Questionnaire
Employ 1 Employ 2
Module Evaluations / Course Questionnaires Graduate Questionnaires
(Phase Two)
Plan
Do
Check
Act
Benchmarking © Tribal Education Limited 2005
Enables HEIs to benchmark their Student Expectations
Drives Key Performance Indicators
Tangible Benefits to All Stakeholders
Continual Improvement Programme
Improved Performance in the National Student Survey Table
More Robust Reporting
Project Summary