total performance leadershiptm€¦ · internal hiring practicesassessment retained search ......

Total Performance LeadershipTM

9 Principles

for a culture of

Peak Performance

© 2020 AllenAustin

Confidential & Proprietary ~ All Rights Reserved

About Allen Austin

Since 1996, Allen Austin has been dedicated to building lasting relationships and delivering real value to our clients. As a global retained executive search and leadership advisory firm, our mission is to provide fully-integrated solutions that allow our clients to unleash the full potential of their organizations. Our fundamental commitment is to do the right thing for our people, our clients, and the global communities in which we work.

Allen Austin’s solutions are all based on Total Performance LeadershipTM (TPL) – our commitment to improving the global workplace. According to Gallup, nearly 70% of the workforce is disengaged, and badly broken hiring processes result in an almost 50% failure rate. We have the ability and responsibility to help. TPL™ is a journey and a commitment. It is a battle-tested and research-based process that combines Foresight™ and our transformative architecture to help senior leaders and boards build high-performance organizations that consistently outperform markets, deliver superior shareholder returns, and cultivate engaged workforces and exceptional leadership teams.

© 2020 AllenAustin


https://allenaustin.com/services/retained-search/

https://allenaustin.com/services/leadership-advisory/

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Disciplined Hiring Practices

Leading with Purpose

Stakeholder Engagement

Clarity in Everything

Customer Experience

Measure What Matters

Cost Leadership

Total Performance Leadership™is an architecture for peak performance.

More than 30 years of operating experience and research conducted by the leadership of Allen Austin has revealed nine principles that are at work in organizations that perform at least 25% ahead of their peers.

“Culture eats strategy for breakfast.”* Build a culture of peakperformance starting with our simple diagnostics. Determine your cultural health and begin the journey toward unified leadership, a fully fulfilled workforce, raving customer fans, and unprecedented shareholder returns.

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9 Ahead of the Curve

*Peter Drucker

© 2020 AllenAustin


How does it work?

The TPL™ Organizational Health Index (OHI)OHI is as important to your organizational health as your annual physical. It is a minimum, three-step process which includes a customized questionnaire, customized survey and one-on-one interviews. Our proprietary assessments identify the discontinuities and the most direct path to peak performance.

TransformationWe then begin working with your leadership team to build an intentional culture of peak performance ... the only sustainable, competitive advantage.

© 2020 AllenAustin


TPL™ RoadmapWe will prepare a customized implementation plan for your organization complete with tools, training, executive coaching, workshops, and diagnostics to keep you on track.


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❖ Retained search utilizing

Foresight™ Process

❖ Executive coaching

❖ Strategic planning facilitation

❖ Customized training and workshops

❖ Culture-shaping program

development and

implementation

Toolkit

Tools & Services

❖ Total Performance Leadership™

Organizational Health Index

❖ Leadership team assessment

❖ Internal hiring practices assessment

❖ SWOT analysis

❖ Leadership coaching, training and

development, one-on-one and workshops

❖ Strategic talent planning

© 2020 AllenAustin



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The9 Principles

Total Performance Leadership™

© 2020 AllenAustin


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9 Ahead of the Curve © 2020 AllenAustin


1 | Unified Leadership

Most leadership teams are not teams at all, rather a collection of individuals who often compete for position, airtime, and resources. A peak-performing team is actually a team of teams, from top to bottom, where trust, healthy debate, shared vision, accountability, and results orientation exist to achieve a culture of peak performance.Transforming a group of talented individuals into a unified team takes work, process,patience, and commitment. The results are well worth the effort.

Tools & Services:

❖ Strategic planning facilitation❖ Leadership team assessment❖ Executive coaching❖ Leadership development training and workshops

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2 | Disciplined Hiring Practices

Hiring practices worldwide at every level are broken. Following proven, time- and battle-tested TPL™ hiring processes at every level ensure screening out B and Cplayers in favor of A players and aligning the right players around cultural fit, personal and professional attributes, and performance expectations that enable peakperformance.

Tools & Services:

❖ Executive coaching❖ Training and workshops❖ Internal hiring practicesassessment❖ Retained search – Foresight™Process

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3 | Leading withPurpose

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Less than 5% of organizations overall operate with a clear sense of purpose, making full engagement of the workforce and all stakeholder groups impossible. Harnessing the power of purpose makes inspiring stakeholders and delivering exceptional returns possible. TPL™ companies like QuikTrip, Southwest Airlines, H-E-B, and Nordstrom engage their workforces, especially millennials, with a purpose greater than just making money. Purpose-driven organizations outperform their peers. The data is irrefutable.

Tools & Services:

❖ Executive coaching❖ Leadership development training & workshops❖ Total Performance LeadershipTM organizationalassessment



Unified Leadership


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4 | Stakeholder Engagement

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It is impossible to achieve peak performance without all stakeholders engaged.Fulfilled, collaborative employees who are committed to a great customer experienceand achieving the company’s objectives need the support of management, shareholders, and service providers. Pre-pandemic, Gallup reports the American andGlobal workforces are 66% and 85% disengaged, respectively. The best performing organizations in the world deliver a great employee experience and have all of their employees working hard towards the organization’s objectives. The right values, vision, mission, strategy and big, hairy audacious goals are necessary for stakeholderengagement.

Tools & Services:

❖ Strategic planning facilitation❖ Total Performance LeadershipTM organizationalassessment❖ Executive coaching❖ Leadership development training and workshops



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5 | Clarity in Everything

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Stakeholders understand the company’s strategy, know where the organization is going, how it will get there, and their role in making it happen. Clarity is necessary to engage all your stakeholders, including your providers and customers. In organizations with great clarity, communications are delivered so that constituents believe that their leaders know where they are going, believe what they are saying,and are connecting effectively with their needs anddesires.

Tools & Services:



© 2020 AllenAustin


Unified Leadership


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World-class customer experience has been engineered deliberately. Creating and ensuring a great customer experience, so that customers tell stories and evangelize for the organization is key. The TPL™ experience is about relentless customercommitment, anticipating their needs, and creating raving fans. It is not about reducing defects and it is not just good customer service. An important distinction is that it has less to do with how your customer feels about you or your brand and more to do with how they feel about themselves while interacting with you.




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Tools & Services:


❖ Total Performance LeadershipTM organizational assessment❖ Market survey and competitive analysis❖ Executive coaching❖ Leadership development training and workshops

© 2020 AllenAustin


Unified Leadership


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7 | Measure WhatMatters

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Measuring what matters requires measuring all the critical elements of TPL™organizations, such as financial performance, leadership effectiveness, employee engagement, and customer delight. Maximizing profitability requires more than reading financial statements, which are largely backward looking. The quantitativebias promoted by modern day business methods and schools often misses the mostimportant metrics.

Tools & Services:



© 2020 AllenAustin


Unified Leadership


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Remove it where the customer can not feel it. TPL™ organizations remove as muchcost as possible, being very careful not to affect the customer experience. Southwest Airlines, H-E-B, QuikTrip, and Koch Industries do it extremely well by removing costs from supply chain, building costs, and employee turnover. Top performing companies do not take cost out of the business by removing service and benefits fromcustomers and stakeholders.

Tools & Services:



© 2020 AllenAustin


Unified Leadership


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9 | Ahead of theCurve

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Healthy paranoia is a great term. Never take success for granted, and always push for improvement. 88% of the Fortune 500 companies in 1955 are extinct. Arrogance, inaction, and unawareness are three of the biggest killers of modern-day businesses. Once an organization’s leaders think they have arrived, they have begun their decline. Global business is moving and changing at a dizzying rate, and all who do not payclose attention run the risk of extinction.

Tools & Services:




Unified Leadership


1Unified

Leadership

Peak Performance Culture


Clarity inEverything

DisciplinedHiring Practices

StakeholderEngagement

Ahead of the Curve

Cost Leadership

Customer Experience


© 2020 AllenAustin


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© 2020 AllenAustin


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Great Leadership Teams

+Engaged

Stakeholders

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Great Companies

Delighted Customers

Outstanding Results

Over 10 years, firms who embrace responsive and forward-thinking ways of working enjoy average revenue growth 4X greater than those who don’t - 682% vs. 164%. Stock price

differentials are 12X greater - 901% vs. 74%

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- John Kotter and James Heskett, Professors of Leadership, Emeritus, at the Harvard Business School

https://www.forbes.com/sites/phillewis1/2019/06/10/3-reasons-it-is-impossible-to-change-your-culture/#3d619aa967b1

For more information, please contact:

Danielle Mairs

Managing Partner, Leadership Advisory Services

Direct: (713) 489-8594| Cell: (817) 999-0809

[email protected]

© 2020 AllenAustin


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mailto:[email protected]

Appendix

© 2020 AllenAustin


This is a sample of the online Total Performance LeadershipTM Organization Health Index Survey and can be customized based on industry and other factors.

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